Metro Nissan of Montclair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cristy G
a year ago
I was very pleased with the service and oil change package price offered. They will complete a thorough inspection of the car and give you detailed information if repairs/work is needed. I liked the waiting area; Has tablets and games perfect for parents that bring their kids with them, very clean and the complimentary coffee and water is a plus.Make sure to call ahead and make an appointment, we waited for an hour and time went by fast.

  Marcella Garnica
a month ago
My service with the team at Metro Nissan was exceptional. My Pathfinder was completed on time like promised by my service advisor Sergio. Sergio is friendly and professional. He keeps me informed on the progress of my vehicle. Thank you very much to the service team and the professional service advisor.

  Fred Lynch
a month ago
I might have sold my low-mileage, burgundy 2009 Nissan Maxima years ago but ace service rep Sergio Gonzales and his team of mechanics have kept the car in like new condition. The car has been relatively trouble-free (which speaks to Nissan quality control) but Sergio and his team keep an eye on things. I trust his expertise and advice. He recommended some front end work about 18 months ago which definitely improved handling and performance as did a recent fuel injector cleaning. Service is almost always completed on time or ahead of schedule, and Sergio automatically applies any applicable discounts. (During the COVID pandemic, he drove me to and from my office or my home.) New customer waiting area is spacious and comfortable. Maintenance and servicing of cars these days is as important as the initial purchase. I don t trust people easily, so 15 years of excellent service at Metro Nissan merits mention.

  George Iglesias
a month ago
Metro Nissan in Montclair had the Truck I wanted in Stock.I was able to get a 2.9 % directly from Nissan.The Sales Team "Raj" delivered the Truck to my Workplace.Great Service.

  Des M
4 months ago
This review is for Pamela Marquez at Metro Nissan of Montclair. Pamela had reached out to us after we had a not so pleasant experience with the service department when our transmission went out for our newly purchased certified used 2019 Murano. She spoke to us with great professionalism and validated our concerns. We are truly grateful and appreciative for all the help she provided and she made us feel heard and supported. Thank you for making us believe in Metro Nissan of Montclair again! From your satisfied customers, Mario & Desiree

  Alessandra Lopez
a year ago
Purchased a 2023 Nissan Rogue, Metro Nissan Montclair did not disappoint. Customer service was excellent, professional, accommodating, and welcoming. I recommend this dealership if you re seeking any new vehicle purchases. Process was extremely quick and smooth, I only had to come to the dealership once for paperwork and left with my vehicle that same day with a very low down payment. Definitely will be back in the future!

  JDM FR3AK
a year ago
I came here to get my transmission fluid (drain & filled) on my 1997 Nissan Sentra as well as an oil change. So far Metro Nissan has the best service in my opinion, and I have been to many dealerships! They even put plastic on the seats when they step inside as well as some paper floor mats to not dirty carpet. I will come back here again for future service. They are sure doing it right!

  Veronica Santamaria
4 months ago
excellent service in sales, but in financing it was a bad experience with customer service, he was very rude and inappropriate, he did not let me see the contract on the tablet, he made me sign it without reviewing it, he did not let me read the terms, and told me that I had complete coverage for 3 years, but I didn't explain that I was paying for insurance. It was really a bad attitude on the part of the financing service.

  Rhyann Guillory
4 months ago
Let me start off by saying this place is FULL OF SCAMMERS. I am only giving them one star because that is the lowest option. ****Employees Araceli and Richard**** They are liars and CON ARTISTS. My husband and I saw a vehicle we wanted to purchase online, the listing price was a range we were comfortable with and the car was decent.When mentioning we hadn't made a vehicle purchase in a while the salesman tried to convince us that a 10k car would result in a 400$ payment this is without prior knowledge of our credit score. At the start of our visit we were told a different price than the online available price. When we told them that we came in comfortable with the online price the manager became frustrated with us and told us that they couldn't agree to THEIR ONLINE PRICE. We already had a preapproval from our bank with a check for whatever vehicle we decided to get. They continuously told us that we needed to sign the DMV registration but the headline on the paperwork was a credit application with a disclaimer that it was in fact to run our credit report. Which we didn't need because we had already done that with our bank. My husband reminded them that we didn't need a credit application due to already having the check for the vehicle. They again pushed for us to sign the document saying it was for the DMV. These are just a few of the HUGE RED FLAGS that we experienced in our short time at this chop shop. These people are PREDATORY, DISHONEST, and DISCRIMINATORY to minorities. The behavior they exhibited is DEPLORABLE and CRIMINAL. We are considering a LAWSUIT for the mistreatment and dishonesty we experienced here among other things. STAY FAR AWAY FROM THIS PLACE THEY WILL SCAM YOU!!!!!

  Max
2 months ago
Bought my truck here in 2017 . Great customer service by Steve S. Also the technician Adrienne also informed me what is needed to maintain the life of the vehicle which is why I come back . Great service .

  Gustavo Lopez
4 months ago
They will push and push to pull your credit even after you tell them not to. I brought an approval letter to them and they tried to have me fill out a credit application claiming it was for the DMV. Most unprofessional experience I ve ever had trying to purchase a vehicle.

  Joyce Trager
2 months ago
I had a very positive experience at Metro Nissan when I went to get my car serviced. My service advisor, John Williams, was extremely helpful and very friendly. They don t try at take advantage of you. John let me know what maintenance my car was ready for, and what could wait. I will always take my car there for service and ask for John.

  Joseph Lombardo
3 months ago
I had one ignition key for my 2007 Nissan Murano. .I called Metro Nissan and asked how much it would cost to make me a new key and they quoted me a price over 400 dollars. Well I found a locksmith who made me a new key for 100 even. Needless to say I'll never go to Metro Nissan for anything.

  anjanette90
a month ago
They will waste your time and tell you they have a car that they don t actually have. So you drive hours to come look at the car and then they tell you it sold 5 mins ago. Sorry my dear I might have been born at night but I wasn t born last night. You will not be receiving any business or recommendations from me.

  Denise Stephenson
a year ago
We purchased our car at this dealership and have continued to go back to this same dealership for car services. We have always had a great experience when we take our vehicle in. I would recommend asking John Williams to help guide you through the process because he is so friendly, detailed and works with you to get exactly what you need done, even if you can t get everything done in one visit he will guide you in what is most important to least important. It s hard to find a patient and kind person who isn t full of it or rushing through the process. We will continue to request him for my future services since it makes a huge impact on our overall experience with getting our car serviced. We also liked that they had a shuttle available for drop off ( free) and the waiting room was really comfortable and clean. The women at the front desk were also kind and helpful during the process.

  Paul Alderette
a month ago
Fast and friendly service every time I go there. All work completed to my satisfaction.

  Miguel A. L�pez
4 months ago
Sergio he gaming advizor really good services I'm appreciate his help very much thank you guys happy holidays thank you all of the stuff and technicians Merry Christmas Happy New Year for all you guys.

  charly paulet
a year ago
Jaime in the parts department is very professional and knowledgeable, definitely will come back to this location to get my parts and accessories for my limited edition Sentra SE-R Spec V

  Michael Rocha
a year ago
This dealer has always been great to work with. I ve had all my Nissan s serviced with zero issues. The service advisors are great to work with and the shop does quality work. I highly recommend them to anyone looking for work to be done.

  Kat
8 months ago
Really nice location. Previously I had taken my car to Duarte Nissan. What a difference!!!! Great service, great communication through text. Ability to approve or decline atonal services. Comfortable service edition area:; tvs children s tablets free coffee clean bathrooms comfortable seating plenty of room. Even a follow up phone call!!!! I will definitely be back

  Joy McMurrey
a year ago
This is the most pleasant dealership I have ever worked with. From the time I drove in, to the time I drove out with exactly what I went in for, everyone very helpful and listened to what I want, did not try to up sale me or change my mind. I really appreciate that, Thank you. Worked with me and gave me exactly what I wanted. I want to thank Raj Bartia for the great friendly sales experience, very helpful and knowledgeable, as well as Julio Monroy the team manager for giving me exactly what I wanted, worked with me to get me out the door very fast little over an hour for whole process. Thank you! Great Experience!

  Chris Valencia
8 months ago
I purchased a 2023 Nissan Sentra. Two weeks ago. I am very happy with my car the salesman Jesus, was outstanding everyone there made me feel very welcome and comfortable I highly recommend Jesus if you re looking to buy a vehicle

  Sung Cho
a year ago
Raj and his team are simply the best! In the current state of the car market where vast majority of socal Nissan dealers are trying to put ridiculous markups, Raj was able to get me a deal on a brand new car that both sides can be happy with. On top of that, it was the most efficient and painless car buying experience I have ever had. The whole car buying process, including a test drive, took less than an hour! Highly recommend going to Metro Nissan of Montclair for your Nissan needs!

  Debbie cypert
a year ago
John Williams is My Service Advisor now for about ten years! He does an Amazing and Outstanding Job to take Care of Me! Treats me Just Like I m Just Part of the Family!!!!! Always let s me know what is happening with my Car, which I really Like! I come from Victorville to Montclair Because I know John is going to take such good care of me and my car, I m going to get in and out of the car dealership!!!! Prices are great!!!! I ve bought 11 cars from Metro of Montclair because of the Service Department!!! I highly Recommend John Williams!!!!!

  Miguel Noda Jr
5 months ago
Really great experience and also the customer service was awsome always feeling welcome when i steve saenz takes care of it

  Annie Taranto
6 months ago
It s right down the street from me and I ve been looking at cars for the past few months. There was one car that I found that I was interested in and I texted a message via one of their advertisements. I left a message for the sales department and they never responded, so I never visited other than online, but the lack of response was enough to tell me to go somewhere else

  Regina Guerrero
a year ago
As always, I am extremely satisfied with the service I receive from Metro Nissan. This all starts with the serviceman that approachs your vehicle when you arrive. Sergio Gonzalez is a one of a kind. He greets you with a smile and "Good Morning, how can we help you today!" Always a pleasure to work with him from the beginning. Definitely a start of a good day!

  rb g
3 months ago
Asking about their newest EV offering but the only rep with any knowledge was out of the country

  Daniela
7 months ago
Horrible customer service made an appointment and didn't get helped until 3 cars later arrived and were helped first. I spent 15 minutes waiting for them to help. And I was told they didn't see me. Most employees are very rude. Sadly this isn't the first time they are rude.

  Polo Espinoza
8 months ago
I purchased a car there on Monday everything was fine 7.99 APR $ 479 payment no extra accessories, I told Julio and sales lady Araceli we all agreed, and then they send me to a financial department Name Jay Noor everything was unprofessional made all paper work by just telling sign this forms are for the extended insurance u will need it I thought it was a dealer offer after signing all documents with out explaining the cost well was my fault too!!! Jay just told me we are done here s your contract.It was add it $5900 more on thing that I didn t request extended insurance- gap - ikon technologies- windshield protection and ended with a 11.2% APR $499 payment may be my credit was low I understand that but no one was willing to help me after signing the contract that s not right I been going back to the dealer for the last first 3 days they don t care nothing they can do!!!I was told by Julio be back in 30 Days we will cancel the gap and extended insurance I hope that isn t an other lie !!! or will get legal advice and will be updating my post for the next 75 month of same as my contract.