O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Chung
4 months ago
I placed an online order for a car battery and it was ready to pickup within 30 min. The whole experience was very easy and seamless.

  Donna Legrand
6 months ago
I wish I could give 10 stars, because 5 just isn't enough!! Sergio and others were amazing when my daughter's car broke down on the drive from CA to DC, and we were stuck there for over 3 hours waiting for a tow!! Sergio was kind, knowledgeable and extremely helpful and got our problem diagnosed and we were able to fix it the next day when he "phoned a friend" for help!!! Thank you Sergio and the guys at Store # 3142

  Old Juice
2 months ago
They denied a warranty on a 500+starter took it to a nother O'Reilly and they did itI don't trust this branch at all

  Mitch
a month ago
Great customer service, they are so helpful!

  Peace mahita
3 months ago
Friendly customer service and fast.Easy to find what I wanted which was headlights.

  Ted Saraf
3 months ago
Sergio always helpful and friendly. Good job

  Kidilan Traveler
9 months ago
The show room is big and I got what I needed but...The lady named 'Ice' gave 100% unsatisfactory service today. I went to change the battery of my car key. She said she doesn't know how to open the key cover. I told her the battery model number then she suddenly tried to make the sale and she purposefully didn't want to help me out in changing the battery. Actually I'm a new car user in the USA. Even though I don't know how to change it I asked her for some tools to open. She gave me a penny and then she made the bill right away and suddenly went from the counter and started talking to another employee. I literally stayed a long time at the counter and tried to fix the battery. It was very hard for me since I never did this in my lifetime. Finally somehow I changed the battery and I left the shop with so much disappointment.The other part of the story was already I have visited another O'Really showroom at E Arrow Highway and unfortunately they don't have the stock today. Here I met Ms. Diana and she were such amazing staff because when I just asked her the battery, right away she took my key and she herself opened the key and she told me the number of the battery to pick. But unfortunately the battery was finished at the counter. Then she asked me "Do you need anything else? I said yes, I need floor mats, then I checked floor mats but I don't get the right one which I was looking for. Also she told me that you can check nearest our showrooms for the battery. That's why I searched for other showrooms and finally reached the Monrovia showroom. I was so happy even though I didn't get the things which I needed from the Arrow Highway showroom.Around 3 months ago at night during the time of heavy rain I visited the arrow highway showroom and Ms. Teena helped me to get and changed my car windshield wiper. That is the only reason I'm going again and again to the O'Really. I will never forget that day because I was heading to a long trip and due to heavy rain I was unable to dive my car since the wind shield is a complaint. As I said I'm new to the USA and I'm unaware of changing the wiper, only because of Teena She made it happen. After this incident, I went many times to the same showroom and bought many things from this showroom. But I have never seen Teena in the showroom.Dear owner,The staff like Ms. Ice, Monrovia will kill your business, she doesn't have a customer care attitude and she doesn't have kindness to humans too. I don't want to change the battery by your staff if they are not permitted to change but at least she can hear me patiently and she can wait for me to give me some suggestions because she knows that I don't know how to change it.

  Jeddy Lao
3 years ago
Amazing service, the store clerk helped me install a body frame bolt under my carriage at njght! I couldn't believe service and help. Talk about going above and beyond.

  Joseph Miller
3 months ago
Stores always clean, well stocked, and the employees are helpful.

  HHH Fdz
8 months ago
Extremely helpful, the gentleman that helped me find my bolt extraction socket, showed me how it worked... super friendly staff and ver knowledgeable..

  Charmaine Richards
a year ago
I like going to O'Reilly's Auto Parts. There's always a line but I don't mind because they're very helpful. They don't make you feel rushed and most importantly they are patient with women customers. Shot out to Eben, he's consistently very knowledgeable and patient. The prices are reasonable too.

  William Zylla
11 months ago
Staff was especially helpful, knowledgeable, and assisted me in getting only what I needed to get me home so my mechanic could fully fix the problem. Great service!

  Daniel Herrera- Luna
6 months ago
They have a variety of products for almost any occasion. I love coming here!

  kathy fay echauri
6 months ago
Very friendly always willing to help9-25-2021 Thank you to a very kind employee. Chris who helped me with my auto needs. Thank you to Ice Assistant Manager who helped me also ordering my part. You are all very helpful10/8/23 Thank you Josh for helping me Sunday morning with my back lightbulb. You are ausome..

  The Puppeteer
a year ago
The guy who works here named "Sergio" doesn't take hjs job seriously I asked him about my car oil and he kept making jokes trying laugh at everything I just got mad and left somewhere else this guy shouldn't be working here. I also told my friends just go somewhere else where they act more professional.

  Nancy Bravo
11 months ago
They are always patient and helpful with people like me who know nothing about the machines we drive around every day. They never make me feel dumb and even teach me a thing or two.

  Paul Santellan
10 months ago
Very helpful I needed some custom fittings and the guy at the front counter went to the back and found everything I needed

  Dave Miller
7 years ago
Have been buying parts there for a few years now. Always friendly staff, always helpful. All that I've encountered have good knowledge and experience with cars. This bunch are not refugees from 7-11. They know what they're talking about.Prices are reasonable and a pretty good inventory, for the size of the store.

  Helen Smolinski
2 months ago
Sergio was so nice and helpful.

  Thomas Malooly
4 years ago
Very friendly staff. Tom was good enough to install my new rear wiper on the spot. Have gone to this establishment for years. If they do not have what you need they can get it. Highly recommend this organization.

  Matthew M
6 months ago
Christian helped me out a lot with a radiator cap issue. Super patient thank you

  Tom O'Brien
a year ago
Ron was extremely helpful to me when he did not have to be, and absolutely went the extra mile. For that I am grateful and I will be returning for certain!

  Jessica-ann Sar
2 years ago
Really helpful and friendly staff. Made getting the part I needed super easy. Only reason is not 5 stars is because they didn't call to tell me the part came in.

  Rich Rich
2 years ago
Great customer service and they go out of their way to help you. This review is for the shop and mechanic guys. Two young gentle men that helped me out, I forgot one of the guys name but the other workers name was Octavio.

  Wanda C
4 years ago
The guys there have always been awesome! I love how they are always so chill and very nice...even when I'm always havin to call them to deliver when the inventory at our store is short. I'd always call these guys first before anywhere else... :)

  DESKA8181
3 years ago
These guys are good ! Always help you out and my car keeps running! Make sure you get extended life batteries ! That's my favorite and the air filters ! Also if they have a chance they try to help you out as much as they can !

  Jessie Santana
a year ago
Very good place and today there was a very knowledgeable person who assisted me on high quality bolts and nuts to button up my license plate and even the length is perfect!

  Mike Selevitch
6 years ago
Very helpful, the counter person took extra time to look up my windshield wipers motor. I was able to use tools they had loaned me to replace my washer motor. Unfortunately the motor in the system didn't match up, they found the error and quickly had the motor shipped that afternoon. I wasn't able to pick up the motor before they closed and Selvin waited for 20 minutes for me to arrive.The next morning I had the motor out, found a bolt broke. They located one ( in stock)After installing new motor, I decided to replace my wiper blades, I had a lot of choices.All this for a wiper motor, I was fortunate that it was working for the rainy week we had right after I had the motor installed.I've been back since then and have been pleased with the level of service I recieve every time.O'Reilly has a very good group of employees. Thank you for excellent service.

  Sheila Ackles
11 months ago
They had what I needed as always and the customer service was great.

  Jan-Mitchell Zerrudo
6 years ago
Arrived a minute after closing time on a Sunday night (the sign literally shut off after I just parked my car). The workers closing up that night, Jesse and David, could've told me to take my business to the nearby Walmart or Autozone. Instead they did the right thing and helped me out, getting me the right part (to correct what a competitor incorrectly recommended earlier in the day) after closing time. If that isn't excellent customer service, I don't know what is. This place has a new loyal customer from this day forward.