Mac's Independent Volvo BMW Mini Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Catherine Manzano
6 months ago
Unfortunately, Mac may not be as honest of a mechanic as some claim. My experience taking my BMW X6 there was a learning one. I happened to be at an appointment in the West Covina/Monrovia area, when my check engine light came on and I had to take it to the nearest BMW mechanic. I saw he had some 5-star reviews so I called him and explained the issue.He charged me $125 for a diagnoses and never explained or provided me a print out of what exactly he diagnosed. His explanation for this fee is because he is charged a fee to access the BMW dealership system. He performed a visual inspection of the car and not a diagnosis, but he charged anyway. And this separate fee does not get applied to the actual cost of work. Red flag #1.Second thing, when he called me to let me know cost estimation for repairs, he quoted $400 (aside of his $125 inspection fee) for an issue he said, that has to do with an electrical wire to my water pump. He couldn t really explain where he came up with this amount ie cost of the parts needed, labor, best case/worse case scenario etc. I told him I would contact another mechanic I ve used for a 2nd opinion and would let him know the next morning if I wanted him to move forward with repairs.I called Mac the very next morning and advised him I would like for him to go ahead and do the work. He said he didn t have the time and it was best if I took my car to my trusted mechanic. Very odd.Glad I took him up on his advice. This guy could have bait and switched me, cost me more money in the long run and who knows if the work would have come out subpar. I think he may be a better Volvo guy.Be careful when taking your vehicle there. It s OK to ask questions. We pay an arm and a leg for car repairs, and in this economy, it is like finding gold to have a truly honest and efficient mechanic.

  Ty Papaya
2 years ago
Jim has worked on my Volvo C30 and keeps it real. I value his opinions and never feel like he is upselling me services I don't need. He makes great suggestions without 'mansplaining' and gives me realistic timelines for repairs. Appreciate his transparency and great prices. He's def a hidden gem for Volvo & BMW repairs in the 626!

  Michael Ronay
8 years ago
Jim is fast, courteous, very reliable and an excellent mechanic. The quality of work performed is excellent!, and his prices are very reasonable. Jim always repairs and delivers the car on time every time. I have been going to Mac's Auto for over ten years, I wouldn't dream of taking my car to anyone else! I would highly recommend Mac's Auto to any one. Mike

  Jose Velasquez
4 years ago
Brought my Mini Cooper to Mac s after quoting a transmission service in multiple specialized BMW/Mini shops. Car was shifting a little bit harsh. Jim quoted the most reasonable price. The work was done in a timely manner (gasket/filter/fluid)+ 3mo/3k miles warranty. Jim knows A LOT about our german beauties. Thanks Jim to take care of us, we will definitely will come back again!

  Mark Caballero
2 years ago
Very nice and easy going. Jim is the best at what he does. His prices are more than fair and his work is top notch. I wouldn t trust my mini with anyone else.

  Sanj Gunetileke
13 years ago
Jim is great. He has done many repairs and fixes to my car without any problem. Very honest person, good service and good rates.

  JEFF SANDERS
4 years ago
Jim is the best! He is honest, helpful and provides the best service!

  J.M. Jaco
11 years ago
Jim always goes the extra mile for me.