Service Center at Mercedes-Benz of Modesto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Juliet George
9 months ago
I was calling the service department telling them I didn t have a wheel lock. I was upset because what if I was stuck on the side of the road! Les Schwab was going to give me new tires but couldn t. I called the Mercedes dealership service department. They told me any reputable tire place should be able to unlock my wheel. Well this isn t true. Only Mercedes wheel lock can unlock. So I tried to tell the guy at Mercedes service department that. He hung up on me. It was very unprofessional behavior.

  Juan Landin
a year ago
Henry is an excellent service advisor and representative. He will take care of you every step of the way. Ask for Henry Figueroa.Thank you for everything Henry you have gone above and beyond to ensure my girlfriends car is in top shape for her to go to nursing school.

  Amador Trinidad
2 years ago
Disgusted with the service. It took them 6 HOURS!!! To do a schedule A service even though they promised to get the car ready in 3 hours!!! My daughter missed an important appointment and was charged $840.00 for schedule A and spark plugs. They totally will take advantage of you if you are trusting and not knowledgeable about cars. Then the service person wanted to do more repairs that my daughter did not understand and wanted to charge her thousands of dollars more. I called to clarify what is wrong with the car but the service person would not pick up, goes straight to answering service his name is Henry Figueroa. I llGive them negative stars if it s available. Crooks!Service: General repairs & maintenance

  John Powell
2 years ago
The people who answer the phone have no clue about Mercedes campaigns, factory issued ones I am referring to. Wasting my time on the phone when I asked for the service department and explained it word for word from the letter from the factory.This is the fault of the management who is not keeping people informed. Very unprofessional operation and I am still waiting to to talk to the service department so I can bring this vehicle in per the letter. It has been sitting in my garage over 2 years due to constant failure of emission equipment. This campaign is several thousand dollars but due to class action is free to the customers. If you can them to schedule it that is.

  D Cohen
a year ago
Professional and courteous to a point will lie to you about a quote and then tell you that you have to do a $ 220 diagnostic even if you know your problem after the diagnostic the price may change they qouted me one price then when i tride to obtain parts my self the parts were more than the quoted repair cost that included parts.Then they will recommend a bunch of things you don't need before they charge 2000 for brand new parts for a transmission issue that only cost $30 to fix just hella complicated. Then they don't make it easy to order replacement parts unless you have them fix it. even if you figure out how to get the parts you need they need to be programmed and mercedes won't program reman parts unless you go through them then they will charge another 600 or so for programming and it would be a one month wait for parts from Germany they are completely aware off the defective transmission they're selling and love screwing customers over never buying another benz they are money pits besides they lose 50% value off the lot buy used don't support a company that don't care about ripping off its customer base.

  jessi may
a year ago
I have had nothing but great experiences time and time again here! Taking your car in is never something you want to do, but when I go to Mercedes of Modesto, I am always takin care of and I get my car in and out.

  NEIL KU
3 years ago
Excellent Service.I wouldn't take my cars anywhere else even if I have to wait a month

  Gerome Lacy
2 years ago
Sean Sands is hands down the best consultant I've ever had the pleasure of doing business with.

  Elijah Gong
3 years ago
Have always done a good job taking care of my wife's car.

  Tim Muetterties
2 years ago
For a no pressure hassle free experience ask for Al Van Buren.

  Murteza Tawana
a year ago
Nice people with great customer service

  Joe Stansil
3 years ago
Great service! Treat everyone like VIP.

  Roger NorCal
3 years ago
The place is small, but clean and staff are friendly.

  Malinda Farias
3 years ago
Good service