Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Serena Becker
2 months ago
I took away long time for the oil change get done, but they were able to do the oil change on a 350 diesel with full synthetic so just saying. All in all it s probably a less wait time than most places and there s plenty to do as you can see in the shopping center to kill time while you re waiting.
Mico Ralenight
a month ago
I called 3/04/24 to check if they d be able to change my spark plugs if I got there at a certain time-The employee said yes. I was running 10 minutes late so I called again as I was driving there to update them about my new arrival time and again asked if they d still be able to change my spark plugs-Again, the employee said yes. Showed up, checked in, gave them my keys, and proceeded to get my nails done next door. Less than 30 minutes later they call me to inform me that they re unable to do the service because they wouldn t have enough time. I explained to them that I called and spoke to an employee 2 times confirming they d be able to get the service done by the time I arrived. The employee said he was unaware how long the service labor would take HOW DO YOU NOT KNOW THE BASIC DETAILS OF THE SERVICES YOU PROVIDE?! IF THAT S THE CASE, THEN HOW DO YOU NOT AT LEAST HAVE THE COMMON SENSE TO FIRST EDUCATE YOURSELF ON THE DETAILS OF THE SERVICES YOU PROVIDE BEFORE YOU ANSWER ANY CUSTOMER QUESTIONS REGARDING THE SERVICES YOU PROVIDE?! I wanted to scream. I asked if they could at least change the light bulb on my headlight if they cannot change the spark plugs-Yet again, the employee said yes and they d take a look. It s not 10 minutes til closing time and I haven t gotten a call from them with an update about the status of my service so of course I was responsible for calling THEM instead. A different employee answers the phone and inform me that they didn t have enough time to take a look at changing my headlight bulb because they had another car who showed up AFTER ME whose service they were consumed with completing To add more insult to injury, I asked where my car was since they had my keys and the employee said that they legit left my keys sitting inside my car which was parked in a public parking lot. They weren t even going to call me to notify me about that impertinent information. I had to wait til my nails were finished until I could literally rush to my car in fear of either IT, or something inside of it, would get stolen. This was the worst experience I ve ever had in my life at an auto repair/maintenance place. The employees couldn t even muster up an apology not ONCE for their absolute misinformation, shotty customer service, and complete lack of consideration for everything they made me experience yesterday. On top of all that, I messed up the color on my nails trying to rush from one end of the shopping center to the other in paper-thin makeshift sandals that the nail salon was kind enough to give me to wear just so that I could make sure my car and my belongs inside of it were safe. Unbelievable is an understatement. 0 out of 5 stars wouldn t even dare recommend.EDIT: I contacted Jiffy Lube s telephone customer service and reported my experience the following day. I was contacted by the Manager of this store location shortly afterwards and he was very apologetic for what I had experienced during my visit. We were able to come to an agreement and establish a resolution which sufficed well enough for me. Additional star added to original rating. 2 out of 5 stars.
M K
4 months ago
I have been having all my vehicles serviced at Jiffy Lube for many years; the employees are courteous and knowledgeable. Ascari always goes above and beyond to explain the work and what might be coming up as far as maintenance. I can trust that my car is well taken care of.
Ron
3 months ago
Worst Jiffy Lube ever. I did not even go get the service. No one came to us to ask us even though they saw us. Had to get out of the car to talk to them, and they were rude, asking me what I wanted. I was then told to stay in car. I got in my car all right and left.
Taylor Mosby
a year ago
DO NOT GO HERE.you have been warned. i never write reviews but i hope to save someone.first, i went here and specifically asked if they fill up fluids during the oil change. they insisted they provide that service. after leaving the place, i noticed the fluids were not filled and had to drive all the way back to get them filled. then, about a month after i got my oil changed, i am driving home on the freeway and the oil low notice comes up on my car. i get home and there is a huge puddle of oil under my car. i then look under my car and see the oil drain plug sitting on the plastic cover - not screwed in. i am now questioning if i have engine damage to my 2019 car. save yourself the headache and go someplace else.
Todd Turner
4 years ago
I got my oil changed on my wife's car and she told me the engine sounded weird after so I popped the hood to notice they left her air filter open on her car for the week she was driving it. Went back and had them check everything but would never ever go back. This place might be fine if you don't want your car to run for much longer.
Rachael Walz
8 months ago
They were very quick and I can't explain how nice they were! I felt comfortable as there was no judgement about me not knowing much about my own car. Will definitely come backService: Oil changeService: Oil change
Mushgan Ayoub
7 months ago
Jiffy Lube gets the job done. I went to get 3 oil change for 3 different cars, and for each car they gave me a coupon off, and if they don't, just look on the Jiffy Lube website and they might have coupons for $15 off on an oil change. Also the oil changes are like $70 for my Infinity QX80, where as at the Infinity dealer it's $140. HALF OFF! I saved $70 just for going to Jiffy Lube.
mike jarvis
a month ago
the people working there are always very professional, nice and top notch!!
lnguevara1
11 months ago
First time getting oil change here. I ordered a synthetic blend oil change. When I went to pay they charged me full synthetic. When I notified them of the mistake cashier was very rude. Apparently, young kid misheard or put it in wrong. Luis ordered me to get out of the car & go inside. Demanded workers drain my oil. Phew! Last time here.Update: they did not check half the things they said they checked on the paperwork. Never check my lights. Also put declined on options they never asked me about
Antonieta Garcia
a year ago
I stopped by to get an oil change at this location - I might say it's the best auto and customer service I've ever received when dealing with my car. The staff was so welcoming and helpful. The manager even brought an issue to my attention and helped address it while I was there. Fast and affordable service too? - I'll be stopping here for all my regular car maintenance in the future. :)Services: Air & cabin filter replacement, Oil change
Daniel Keefe
6 months ago
Staff was excellent. Professional, and timely. Ascari always does an excellent and thorough job. Highly recommend!!
Peggy kahn
9 months ago
I keep returning to this location because the gentlemen that work there care, are friendly and professional, knowledgeable, and do a great job. They don't try to oversell and have your back by recommending only what needs to be done.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Kara Palmer-Stratton
a year ago
**UPDATED REVIEW** I wanted to update my below review after Jiffy Lube's district manager reached out to resolve the situation. We appreciate Angel taking the time to follow up and actually listen to our concerns regarding our less-than-stellar oil change experience. Thankfully, there wasn't any major engine damage caused from the broken oil filter piece that had been swimming around in the housing after faulty filter installation. Angel worked with us to come to an amicable resolution and we are ultimately relieved with the way things worked out. While it's still unfortunate that we had to deal with this, I applaud Jiffy Lube's commitment to customer service. So, a big thank you to Angel for making things right!Original review:My husband brought my car in for an oil change a couple of weeks ago. Later that day, the low oil pressure warning came on. Thought it was initially because they didn't appear to put the recommended oil in so we brought the vehicle back into the same location and asked them to replace with the proper oil. They said they did and couldn't say why the indicator warning came on. Since the indicator warning was still on we brought it to the dealer thinking it was a computer issue, and they find the oil filter (installed by a tech at this JL) jammed into the housing. It was jammed in there so hard that the filter itself is all warped and bent (see picture). Now we're just waiting to see what kind of engine damage was done to our vehicle because of the negligence of these techs. Not only did they not use the correct oil the first time around but the second time around they caused physical damage to the engine (a part of the filter has also broken off and is apparently swimming around in the housing somewhere). This is likely to cost us THOUSANDS to fix! Do NOT take your vehicle here!Service: Oil change
Todd ziemer
a year ago
Dropped off my truck at noon for a oil,fuel filter and air filter change and didn't get it back until 3:45. was told it would take about 45 minutes ( usually does) watched the workers climbing all over my truck , banging on the part with a hammer for over 45 minutes. they told me that they had been waiting for over an hour waiting for a part. After all the waiting and waste of time they gave me a 15% discount. The loss of my afternoon was only worth $58.64 . After 4 + years they have lost my business.Service: Oil change
Haik Dadras
5 months ago
Anthony Conti is the best! He always takes good care of our cars.Service: BrakesService: Brakes
G A U
2 years ago
Great location with quick use and oil change service. The staff is courteous and professional and they clean the undercarriage of the vehicle as many places skip that step and then you have oil in your driveway or garage. Fair prices although always search your coupons as you can save $15 or $20 depending on the promotions. Highly recommended.Services: Air & cabin filter replacement, Oil change
Mr Huntington Beach Real Estate
a year ago
What I enjoy about this location is how efficient they are for oil changes. They point out other defects with my car so I can make an informed decision. Restroom is clean and there is coffee in the waiting roomService: Oil changeService: Oil change
Vicki Ayala
3 years ago
Update: 9/23/20 I had my oil changed and the tires rotated. As always, the service was great, the staff was super friendly and the prices very reasonable. I'll go back for my next oil change for sure. I stayed in my car the entire time because of COVID precautions and that worked out great.1.5 hour wait all day on Tuesday. But I'll go back when possible. They're always good.Services: Tires, Oil change
Mike Ramult
5 months ago
2nd time they couldn't do a Fleet vehicle due to improper training on computer...Don't take your work car here....
John Marshall
a year ago
Only 1 car before me but my oil change took over an hour?? Jiffy lube usually vacs your car and washes your windshield. Neither was done!! My receipt said I declined??? I was never asked??? Very poor service!! I will not be back!!!
Julie Patrick
10 months ago
The Mission Viejo location has the best service. Techs are honest and go above and beyond to help and help give you the best service on your car.
Bentley P
11 months ago
Crew was great. Didn t try to get me to make unnecessary repairs or upsell me. They also mentioned the discount without me having to. Much appreciatedService: Oil changeService: Oil change
ben kam
2 years ago
I went there Friday At 4:40pm. There were No cars , I asked the employee how long the oil change will take? He said in a kind rude way, are you in a rush ? I said yes. He said 45 minutes. I responded wow that Long ! then he said do you want to me to do the job oil or not, the faster I start the earlier you will get out. He was not so nice at all as if he really did not want to do the job. I decided to let him do the Oil change, and I went and waited inside the office. He got the oil change done in less than 15 minutes and it took another 5 minutes before he came to the office. I notice the guy never put any covers when he got inside my car, never left a tag on the window with the oil service milage date and time . and I have no idea if he really did any oil change. I Will never go back there again.Service: Oil change
Andrew Bierman
3 years ago
It s unfortunate that I have to write this. I showed up on a Sunday afternoon at 445. I was given an estimate and I thought the service person said to return in 45 minutes because they were busy. I left and returned at 519 (41 min to close). They refused to do an oil change and said I shouldn t have left and that I misunderstood them. When I said that they don t close for 40 minutes, the service person said It didnt matter and I shouldn t have left . Fair enough....just wont ever use Jiffy Lube. Valvoline treats customers better.
G&K Productions
3 years ago
The manager Ascari Valdez is the most honest, hardworking professional I ve ever experienced at any mechanic or oil change I ve been to. I ve had bad experiences with mechanics before so I m always skeptical, Ascari exceeded all my expectations. I had an issue with a oil tank plug and was turned away by Pep Boys, and told at Midas it would be and extra $100. Ascari told me he could do it, and didn t charge me any extra. Great guy, I ll be back.Service: Oil change
Andrea Spako
a year ago
I've been going to this Jiffy Lube for over 20+ years. The staff is friendly, knowledgeable and quick. And when I couldn't find my coupon, they offered a discount.Service: Oil changeService: Oil change
Trevor Norton
5 years ago
Manager told me it was going to be 20 min. 1 hour and 20 later my truck was still not done. Witnessed 2 vehicles that were in front of me come back to have problems fixed. Manager was argumentative and lazy. I will not visit the establishment again. I'm also going to share my experience with people on my neighbors app to save them the heart ache.
z j
6 years ago
unhappy as can be! Went in for oil change few months ago. Drove home (1 mile away) Next day went to leave got half a mile and my engine blew up. Had to completely replace it. Went again this Sunday, next day car stalled out, oil all over engine. Took it to them to figure out what happened. There was hole in turbo hose and other turbo parts were all loose. They said not their fault. IT WAS NOT LIKE THAT BEFORE I BROUGHT IT IN!!!!!!!!!! WILL NEVER GO THERE AGAIN.
A Pizano
3 years ago
Great location. They work fast and efficient. And they have reasonable prices. Ascari is always courteous and willing to answer any questions. This location also helps do Uber car inspections which they do in a timely manner considering how busy they are.