Rich's Auto Body, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  c l a r i s s a
4 months ago
I was in a car accident over a month ago and my car was not drivable. One of the headlights was completely smashed out of the car, and most of the front was damaged. Rich s Auto Body did an amazing job restoring my vehicle, and it looks even better than before now! I m super happy with the job they did and will recommend them to anyone in the future.

  Liliana Barron
a year ago
My parents got their car fixed after a bad accident back in 2000 and had an amazing experience with Rich's Auto Body. Now that I was in my very first car accident this year 2022 I went to them and had the same wonderful experience. Overall great team but have to hand it to Danielle in the front office because she took care of us throughout the whole process. We were having such a hard time with Progressive but Danielle stepped up to the plate and made sure everything went smoothly on their end. They were super communicative, friendly, and went above and beyond to deal with our insurance for us. Just got our vehicle back and it looks brand new. Definitely recommend Rich's Auto Body.Services: Painting, Body & Trim

  Andrew
4 months ago
My cars radio is not the same since they replaced my antenna. Somehow one speaker got either blown out or wiring went wrong who knows. Didn t want to waste anymore time. Thanks for replacing my part. Would recommend looking somewhere else for work to done.

  Jason Rodriguez
9 months ago
Terrible. I Decided on Rich's because they have a reputation from past years as being the best in our area those days are long gone. I highly do not recommend taking your car here I am still waiting for a call to schedule a return appointment its been at least a month maybe a little longer from intial visit, to finish the work on the hood of my car after my car being left at Rich's twice they couldn't complete it. My vehicle was returned to me with my Interior filthy and scratches on my leather and my interior panels and dust from sanding and what looked like chunks of bondo on my floor and seats the interior was covered in white dust and debris I have to schedule an appointment at kings detail to have my vehicle hopefully returned to the immaculate state that it was in before its visit to Rich's.Services: Painting, Body & Trim

  M TrevinoRacing
a year ago
My truck has been there since the end of January and looks like it will be there till the end of March maybe April not thrilled about being with out a truck so long having to rent trucks and all to get to our races should have went elsewhere only reason it s there is because the accident occurred in Merced. Got a call that it would be ready by this week we made some plans called for an update and now it won t be ready till who knows when very disappointed!! Now I have to rent another truck they should ve never called and told us it would be ready got us all happy and excited to get it back and nope

  JohnDandois
2 years ago
Took 39 days to fix our car. The estimator did not not call my insurance with the additional information needed to pay so we could get our car fixed. A week and a half later we had to call them and found out that they had never contacted our insurance company, so lost almost 2 weeks without any thing being done on our car. They never called us once to tell us what was going on with our repair. We even called the manager, and they said that he was on the phone and would call us back. He never called us back! HORRIBLE SERVICE Although their repairs were done perfectly.

  Matthew Moore
a year ago
This place is a real standup company especially when it comes to the flood victims and helping them get an estimate I personally will never be using riches autobody ever again and I hope that the flood victims can find some standup companies that will help them out with estimates, I will be letting all my friends and family know how standup of a company this is. Riches auto body should move far away from Merced they don t belong here anymore. And Danielle at the front desk who answers the phone does not care about human kindness

  Eli Beserra
3 years ago
I am Extremely unhappy! Getting our car in to be fixed, was quick and easy. However, what was supposed to be a 3 day job has now turned into a week and a half now, with no clue how much longer its going to be there. Supposedly the employee who was working on our car is having some personal life problems, so our car is just sitting there. I sympathize with them, BUT that is Not our problem. I called last Thursday, it had more damage under the bumper that had to be repaired...told me a few more days...ok fine. Called again Monday morning, the car was Supposedly in the paint department. Called again today Wednesday, now it still being repaired. They can't give me an eta for how much longer they're going to be "repairing" it. They had No issues charging our insurance more money for the extra repairs, but didn't even have the common sense to call Us... the owners of the car to inform us. Meanwhile, we're paying out of pocket for a rental. (Our fault for not adding rental coverage) But I mean come on. I wish I had read all the negative reviews for this place and I would of taken our car somewhere else! I half expected it to take a week, we were O.K with that. But now they HOPE to have it done by the end of the week. Save yourself some trouble and time! Do Not Go Here! Apparently they have Too much work, and Not enough employees to do it.Service: Body & Trim

  YT EdBoy
a year ago
Came in for an estimate and the guy who was checking out my car cut me off before I could finish telling him what my car needed and told me that he couldnt help so HUGE waste of my time DO NOT COME HERE is my suggestion go get your car looked at somewhere elsevas they will not care for you. He didnt even bother to look at the damages!

  Monica Ferrera
4 years ago
This place came highly recommended from family with great reviews but when I brought my car to them several items in my car were poorly treated and broken. As well they neglected to call me back about my quote for 1-2 days after the car they had completed it which cost me an entire 3-day weekends worth of time. After addressing my concerns with the manager he continually tried to pass this problem off on others such as the tow company or the accident. I will never take my car here again and I advise you do the same.

  Jackie Blitch
5 years ago
Took my car to them on Monday, and got it back today (Wednesday) super quick service and super friendly. Larry gave me my estimates for everything and he was amazing! Super funny and had a great attitude. Thank you Riches Auto Body for such quick service!

  James Kanabay
4 years ago
I usually am very happy with their service, but I recently brought my car in for a "detailing" and there was mud on the lower doors, smudges on the paint in several places. When I went to discuss this with the older lady up front, she was rude and dismissive. This really disappointing.

  Oscar Garcia
5 years ago
Disapponted because everyone told me they were the best. They did replace some parts but not all parts like they stated on the paper work. My front bumper is slanted due to them not doing the job right. I did pointed it out to them when i pick it up but the guy insisted it was correct. Plus he said that the car was gonna have to stay in the shop more days and i did not want to deal with my insurance anymore.

  Connie Bomar
3 years ago
Great services. Dealt with my insurance and all I had to do was relax. Rich's had my car back to me in no time. I didn't lose much time from work because they fixed my car in a timely manner. Much appreciated!!

  JD Marquette
6 years ago
A trip to the body shop after an accident is something that I'm sure no one looks forward to. Recently I was tasked with taking my truck into Richs Auto body, after my truck was involved in an accident. The stress of being in an accident and worry about my truck never being the same was quickly melted away after talking to Robert. He was the adjuster who assured me that my truck would be returned to me as if the accident had never happened. He was professional and reassuring, which I appreciated. My truck was worked on by a gentleman named Bobby, he blew my expectations out of the water with the repairs done to my truck. There was not even a hint of damage or of any work to have been done, my truck essentially looked brand new. They washed, polished and cleaned my truck inside and out, its safe to say it was the cleanest my truck had been since it drove off the dealers lot when it was brand new. From the helpful girls in the office to the adjusters, to the men doing the body work, Richs Autobody exceeded my expectations and made a loyal customer out of me. They were quick to respond on any questions that I had while my truck was being worked on and gave me updates when necessary. I hope to never be in another accident but if I am, I will be going back. If you find your self needing any kind of body work done I cant help but recommend takings it to Rich's

  Anthony Santillan
2 years ago
Went for a quote and they were charging $1500 to paint a bumper they didn't have to take off the car. Went to speedy auto body got it for $275. Even the auto body shop across the street from Riches was charging $400

  Harman Sohi
8 years ago
I was really disappointed with the work they did on my Toyota Tocoma. They said it would take them a week to replace the bumper on my truck. When I went back to pick up my truck they told me that they accidently ordered the wrong bumper for the truck twice. It took more than 3 weeks to do the work which could have been done in couple of days. Manger wouldn't answer my calls to tell me what was going with my truck when I finally got in touch with him, he started arguing with me. I personally would not recommend this shop to anyone.

  Steven Louis
8 years ago
This shop scheduled an appointment on 6/16/2015 to install door panel and window tinting due to someone breaking into the vehicle. Time was approaching to closing when we placed a call as we didn't hear from them. They first indicated they didn't have enough time to detail the vehicle, which we declined because I have to be at work in Fresno @ 830PM. Then they stated that they are having trouble installing the tint and I will not be getting the car back til the next morning. Call ended. Results: Loss of Job or Disciplinary Action. I will no longer recommend nor use this shop.

  Lori Borges
4 years ago
Not thrilled.Big screw up with the staff and my insurance.Took about 4 phone calls, a conference call and 3 days to get them to understand my deduction was waved and my insurance WOULD pay them. I was without transportation while my insurance tried to get them to release my truck without making me pay

  Matthew Gonzales
9 years ago
I had my 2005 BMW side swiped by a hit and run driver. My insurance wanted me tio take my car to their authorized shop but my wife insisted we take it to Leonard Rich Jr. The guys and gals at Rich's took great care and restored my BMW back to it's factory condition! Very satisfied and would highly recommend.

  Dominic Encerti
7 years ago
We hit a wall with our new volvo damaging the rear bumber, I was concerned about the repairs because of the complex radar systems and special paint on the car but rich's exceeded our expectations with the repair not only perfectly matching the paint and fixing the bumper, but they charged our hybrid battery between the time they finished the work and we picked up the car. They were done in less than 48 hours and I can't find any evidence of the accident even occurring, I will always take my car to rich's!

  Corinna E
3 years ago
Went in for a quote on my vehicle so that I could send to my insurance company. It's been 2 weeks now and still haven't gotten it and I've even called to remind them and still nothing. That's what you call bad customer service.

  Jeremiah Bettencourt
4 years ago
This place was listed by my insurance company as a preferred repair shop so I was expecting timely and quality repairs. This company will not take accountability for their actions, repairs were anything but timely and the work they did do is of poor quality and in need of further repair. DO NOT USE THIS AUTO-BODY SHOP!!!!!

  R GARCIA
5 years ago
Very bad customer service I would not take my car there again they are very nice at first then after they are liars about things they said the would take of, now I have to go through a whole process again with the insurance company. The liar is DANIELLE in the front office, never again will I take my vehicle there again. I would have to warn others about this shop, if you can take it to another shop.

  Susan Cummings
2 years ago
The truck driver they have is really really nice they're very prompt when they say they're going to be there. The girls on the phone are also very nice. When they are finished completing my work I will tell you more.

  Jorge Ayala
5 years ago
This guys did an excellent job fixing my car, their customer service is on point very friendly and kind staff. Will do more business with this company

  Cesar Villasenor
3 years ago
Idk if you guys test drive the car after removing trim but now my Windshield won t stop whistling when I go over 35For the best body shop in town this is bs after they found out a way to get another 7k from my insurance.

  Morgan Quail
4 years ago
Rich's Auto Body shop is a great place to take your car. They have excellent staff, customer service, and auto body repair.

  John Costa
6 years ago
Good place, did a nice job in my vehicle. Took a month to get an appointment, but the work was good.

  Solomon David
3 years ago
Great, good customer service, best service performance in Merced County and presume even in the entire west for being in the same location for over 50 years.