Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mohammed Munoz
a month ago
Second time I've come here. Heat work, great customer service. First visit had the car back within a week, second time took almost 3 weeks! Was a huge inconvenience.

  Leah Cooper
6 months ago
I received wonderful service from Gerber Collision Menifee. From the moment I dropped my car off, to pickup. They were so thorough with explaining to me the entire process. Robert in particular did a wonderful job explaining everything to me. He kept me in the loop the entire time. And my car came back looking better than when I dropped it off even before the accident! I am very happy with the outcome. I plan on recommending anyone I know to go here. Thank you guys for making my car look so good.

  Diane Dotts
5 days ago
Luis is great.Good customer service. I recommend Gerber Collision and Glass for auto repairs. Thank you, again.

  Dominic Filippis
4 months ago
They repaired my car a year ago. And I have had a couple of issues. And no one's is willing to help. When they took out my back glass they cut thru the contact that makes the rear defroster work. It has not worked since it left their shop. Same with my washer spray nozzles they don't work anymore too.

  Lovely Juan
6 months ago
I got my car back. William was helping me throughout and informing me what s going on.Great service. Thanks William and your team.

  Daniel Guerrero
6 months ago
Unexpectedly horrible costumer service! You would think you want someone friendly and upbeat at the front desk right as you walk in, but not here! You get nothing but a bad attitude and dirty looks from the receptionist! All I wanted an estimate, but I'll take my business somewhere they respect their potential customers. From the other reviews I can see I'm not the only one that's had this problem.

  Josue Jaramillo
2 years ago
Went to the shop today to get an estimate for condenser and radiator replacement plus fixing this bended frame on a 2002 civic. I was shocked to hear that they don t work on cars that old. I saw a latest model car totaled beyond recognition and they are telling me they can t fix this small bent???? Doesn t make sense.

  Michael Madden
4 weeks ago
Excellent work! Can't even tell we had any damage. Highly recommend

  Cassandra Rodriguez
8 months ago
I usually don t write reviews but from my experience here with the receptionist or whatever she considers herself named Mayra. From the day I dropped off my car, she was flat out rude, had an attitude, took her sweet time when she wasn t even busy to help me. I went today to pickup my car and made it clear that my children were in the rental and could not be in the heat due to health conditions. She rolled her eyes at me and took MY car key to the back, I then went and asked someone else for MY CAR key, to start my AC for my children so I can finish my paperwork inside. I went back inside and there was an envelope sitting on the counter. She got on the phone to avoid helping me or say anything to me as far as everything was good when returning the car and any updates about my car. As a customer service manager for over 20 years, I am in disbelief that this even happened. Mayra if you are unhappy with your job, maybe you should quit, but your work ethic towards customers is garbage!!!

  Rose
a year ago
The employees are amazing and super knowledgeable when it comes to stressful car times. My car came back in the same gorgeous color and all detailed. These angels vacuumed and wiped down my entire car. Thank you so so SO much!!! 10/10 recommend!! Kai and the whole team are phenomenal. Thank you Gerber Collision!!!

  Courtney Hale
6 years ago
This business is AMAZING!!!!I was referred to IAC through USAA for a repair on my 2016 Scion tC after a Horrible experience with Fix Auto Hemet.Fix Auto Claims to have aligned my car twice and repaired the front of my car after a minor collision. My car began making sounds after the repair and I did not want them to come near my car ever again.From the moment I took my car over to International I was listened, to I was understood, I was heard, and I was helped.The individuals who interacted with me most were the business owner Javier, Jesse and Evie at the front desk.Not once did I ever have a situation where I felt dismissed or blown off or misunderstood. I was very particular about the repairs that had been done and not done on my car and International went above and beyond to make sure that everything was done according to my satisfaction. My car had suffered severe misalignment in replacing of the parts and when everyone else was trying to tell me that it was OK and everything had been done right, Jesse and Javier believed me, advocated for me, and made great efforts to make sure I was happy with the work that was done.Even more extremely helpful is the fact that they have a relationship with the Enterprise rental which is in the exact same office as their auto body shop so nobody ever has to worry about how to get home!This business advocated for me, listen to me cry, yell, throw multiple sets and never once made me feel badd about the concerns I had and met and exceeded my expectations in getting my car back to where it needed to be.I cannot say enough good things about Jesse and Javier... Both of these gentlemen are extremely intelligent, very in tuned with customers needs and concerns and relating these concerns to the staff that oversee the body work. They were both very easy to talk to and very accommodating in addressing my concerns.This location is also very family friendly as well... It's difficult enough to be dealing with car repairs and switching cars with car seats and small children and this location it and its staff were always extremely helpful and providing things for the children to be entertained with and made them feel welcomed and not inconveniences.If you are a USAA client, Make sure to request this shop because they will treat your car like it's their very own!I will be getting a spoiler installed on my car here shortly and I'm relieved to know that now I have a place to go that can do it and I will have to worry about a single thing!!!Thank you Jesse and Javier and to the folks that worked on my car behind the scenes that put so much effort into making sure it was finally done right I owe you so much gratitude and gratefulness. I cried tears of joy all the way home yesterday and it feels like I have a brand new car all over again! I am so happy to have my baby home put back the way she is supposed to be!!!!

  Christine Gomez
a year ago
I was a little skeptical about this place because of other reviews but they did an amazing job!! Travis is so knowledgeable and was a pleasure talking to. Only downside was that is took about a month to repair my bumper. I know with everything going on right now, parts are extremely hard to get, so I'm not complaining. My car looks brand new and the paint job is spot on!! Would definitely come back here if needed.Services: Painting, Body & Trim

  Michelle Hruby
9 months ago
Robert Instead of giving good customer. he told me in a response to what I said. I hope you don t come back here That is was was said to a new customer. So I gave my money & business to Menifee Collision body shop .

  Shawn Hill
a year ago
Our 2020 Pilot was backed into in a parking lot, the culprit left no note. Gerber was an approved shop from our insurance and Travis at Gerber was thorough friendly and professional. The car was clean and good as new when we got it back.

  Jennie Sims
3 weeks ago
They were very efficient, very helpful, I would recommend them.

  Megan Trueax
2 years ago
They were great! The girls in the office were very good on communicating with me with time frames for the parts on my car and it was done sooner than I expected. My car looks brand new again and I appreciate all their hard work and professionalism.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jim Wagoner
a year ago
Not a good experience with this company. We were referred to them by our insurance company to repair a dent on rear bumper. Called to schedule an appointment, (said they would text day before to remind us, never did) they assessed the vehicle in person and then a month later scheduled the repair!! When we showed up they said we can't fix this due to the location of dent. Unbelievable that they would say this after we had waited so long to get an appointment and after they already had a guy inspect the car. Receptionist at front desk is VERY rude as others have mentioned in previous reviews. A big waste of time for us, save yourself the grief and look elsewhere.Service: Body & Trim

  Winona Dennis
a year ago
Returned because the installed bumper came loose. Tech came out to parking lot, repaired it and I was on my way in less than 15 minutesEveryone courteous and accommodating. Thank you!

  Lisa Davis
2 years ago
Julian at Gerber was helpful, had a lot of patience, and very professional. My car was completed in a timely matter. Veronica kept me informed, daily. They did a excellent job. I am well pleased.

  Manny Markakis
a year ago
I brought a 2022 kia forte with less than 3k so I was nervous, wasn't sure if this was the right place. I was WRONG, they are very professional staff,very organized,always updating me on my vehicle.I was soooo relieved when I realized everything was going to be ok with my car being here. Delivery day was delayed just 2 days but no big deal,got my Kia and I'm 100% satisfied. Also i want to thank my advisor Emilio for being very professional and keeping me updated all the way.

  Gerald Tobias
2 years ago
I honestly cannot recommend this shop to a friend or relative. This shop was on Geico's list of certified collision repair shops, It was a convenient choice then, but no longer. The staff are polite and courteous, and so far those are the only compliments I can give them. Incompetence and the lack of concern for my time and inconvenience stomps those compliments.02/22 Appointment 9am. I was there early, checked-in at 830am with a half-awake receptionist. Some nice lady came out 930am, said that Emilio will be out soon for me. Jose from Enterprise Car Rental - He's been waiting there for me all that time and not any of the staff notified him that I have checked-in. Anyway, we got the rental car process done in less than 10minutes.950am, Emilio finally came out. We head towards the car and he did his inspection. I specifically pointed out to him that the driver side tail lamp has small cracks and I have experienced in the past that condensation collects inside the lamp and leads to other bigger problems. He assured me that he took note of it. Waited 20min for papers and went on my way with the rental car. 10 days to repair and replace parts needed.March 4 Was there at 8am when they opened. Emilio came out almost 9am. We checked the car, inspected damaged areas. Body work and painting was decent. It's not excellent, but good enough. Tire walls and rims are dirty. The paint work/clearcoat was not smooth but rather grainy. I was fine with that. The one thing I was ticked off about is that the damaged tail lamp was not replaced. Immediately, Emilio knew that he screwed up. It was the one concern that I have discussed with him during the inspection and he blew it. I should have left my car there until they got it right, but Emilio assured me that he can get the replacement tail lamp in a couple of days and I can drop by for the quick swap, 20-30 minutes tops. I agreed (my mistake).March 14, Monday - (10 days later) Emilio left a voicemail. Replacement tail lamp came but was damaged in transit. The re-order will be in Wednesday or Thursday and he will call me as soon as he receives it.March 18, Friday came and I received no phone call or voicemail or any message. So I made a follow-up call. Emilio was not available. I left my name and number asking for a call back.March 22, Tuesday - Received phone call that the replacement tail lamp had arrived. Set-up date for March 28, Monday at 330pm for the quick swap/replacement.March 28, Monday 330pm - checked-in. Receptionist having a hard time looking up the appointment schedule. A lady from the inside office came out, asked me my last name. Told me that Emilio is out, but the replacement of the tail lamp will be facilitated as soon as possible. After a little while a young guy came out, looks like he was carrying the tail lamp housing, asked for the key and said will be done as soon as possible. 20 minutes later, he came back - told me that THE WRONG SIDE TAIL LAMP WAS SENT. At that point, I wanted to explode with anger, but i managed to keep my calm and just pointed out the incompetence of not checking the part that was ordered when it came in TO MAKE SURE THAT IT WAS THE CORRECT PART before telling the customer to come in and waste their time. The guy was apologetic, but at this point, how can you justify the multiple mistakes made. So, again, i have to go and wait...April 4, Monday (1 whole week after), no phone call or any update. I called the shop several times, and finally got Lisa on the line. Asked for Emilio, but he was out to lunch. I explained my issue/situation to Lisa - who assured me that she will follow-up on this matter and give me a call back soon. It is now April 10th - i have not received any call, update from anyone at Gerber Collision. I have made multiple calls in the past several days but keeps getting a wait/hold response. I will keep trying until my issue is resolved. But I am doubtful that they can regain my trust in the future.For the manager or whoever is in charge, you have my contact information in your system. Make good use of it.Services: Painting, Body & Trim

  Alfonso M.
2 years ago
Do not bother making an appointment online. Booked an appointment for a estimate online a couple of days in advance. I show up to my "appointment" only for them to tell me they do not have an appointment for my name. They then asked if I booked it online which I replied yes. That followed with "if a appointment is made online, we do not receive it." So I then asked why is that even an option or why does it let you. Their response was "we don't know, we do not control that aspect of corporate." I was then told the next available appointment would be in 2 months.What a joke. I called corporate to tell them they all need to get their act together as I doubt I will be the only person this happens to which is infuriating to begin with.They did great work on my Audi e-Tron and are very close to my home which is why I wanted to use them but with a response like that, that will be a hard pass.

  Anthony Cisneros
4 years ago
The team was excellent from start to finish. The effective communication, professionalism, and sincere customer service was beyond amazing. My car is fixed and looks outstanding. They even washed it, it is a 2014 but now it looks brand new!

  Kayln Coleman
a year ago
If your ok with getting no updates and you call to get treated like an inconvenience , rude front desk personnel and waiting a month to get an estimate..then this place will fulfill that. Work appears to be ok. If this wasn t my insurances guidance on location or if it was out of pocket, not a chance I would go back.

  Natasha Foster
a year ago
Robert kept me up to date every step of my repairs. I never had to wonder what was going on. He gave me honest feedback on timelines and parts and service. Thank you!!

  Diana D
4 years ago
Our experience with Intl. Auto Crafters has been wonderful, they did a fantastic job leaving my truck looking almost brand new again. Eli was so nice and informative, he always provided me with updates on my truck and made sure we got the best service. My husband and I are very satisfied with their work.

  the_hulk 392
6 years ago
I must say, these guys are the real deal. I recently brought in my 2017 Dodge charger Daytona 392. It was hit in the front. These guys did such an amazing job. Perfect in every detail. The color match was on point. It is green go, and a very hard color to match. Everyone there is dressed in business casual attire, and speak like professional people. They handled the insurance with out a glitch . I recommend this shop to everyone in need of a collision repair.

  Ken doll
4 years ago
I showed up there at 12 noon on my birthday to get an estimate. I talked to the guy who does estimates and got into a little arguement over the fact that my insurance company said that I had to go to one of there repair shops or go to my choice and pay myself. He said that they took my I insurance company, but I told him I would pay cash.... I guess he didn't like that so he purposely made me wait over an hour. I was the only customer there.I would not recommend this business to anyone. He recked my whole birthday. I left there so.made

  Jackie P
3 years ago
This post is long overdue. My husband visited Gerber for a car bumper repair or replacement. He was pleasantly met by Eli Garcia and given the best customer service ever. Eli was extremely professional, experienced and "tremendously helpful". We will continue to highly recommend Gerber Collision & Glass to all of our friends and family.

  Stephen Struthers
4 years ago
I had a quick and easy time dealing with international auto crafters . They were very professional and friendly they kept me up to date on the progress and time frame day by day .And with the Enterprise car rentals located in the same building,made it very easy to drop off my car and get in to a rental while repair where being made on my car.Best experience overall with any car repair place I ve ever had to deal with .10/10 will use them again for any future repair . And would recommend anyone to go through international auto crafters with of there car repairs .