Camping World

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Levesque
3 days ago
This is the worst place ever to have any work done. I do not recommend this in any way shape or form. The service advisors are turning over / leaving faster than work can be done. Warranty work takes forever. Items that were supposed to be fixed won t be fixed properly, check their work! People are nice but there is a serious issue with the management of this facility!

  Rick Munder
2 weeks ago
Absolutely atrocious! Seriously go anywhere else for service. It's a long story and I doubt anyone wants to read it, but be warned, the service department is HORRIBLE, inept, and cannot do a job properly (and misplaced parts). They actually tried blaming me for their mistake and offered nothing for the trouble. Live and learn. You've been warned.CW...please respond to this with anything other than an apology so I can type the events as they unfolded today.

  Brendon Schlager
2 months ago
I do like the Jayco product so I've bought a number of trailers from Camping World and Richardsons over the years. The good news, they are consistent. They've proven to be great at selling the units and horrible at follow up, service and everything else following the sale. They do have a great selection of product (i'll give them that), but they don't focus on customer service at all! You're a VIP guest as long as you are in the purchasing phase, but the second you drive off the lot, you're nothing to them. I've waited 6-7 months for them to provide me with items that were due when I bought my last trailer.Some advise. Do NOT take your trailer/motorhome off their lot if anything is wrong. Make sure you go through everything with a fine tooth comb during your PDI/Orientation. It's the only time they will prioritize your trailer. They will fix it quickly so they can cash in on the sale, but after that its a long wait to get some of the worst service you'll experience. I've dropped my trailers off for weeks/months only to get the call its done and they didn't even touch the problem. I had to eventually fix it myself. I also spent $4k to fix a slide at a shop 1.5hrs away even though my trailer is under warranty. I have no confidence in their technicians and their service advisors are just as bad...including the woman they have checking you in and scheduling your appointment.The only good thing I would say is if you know what you are doing, know what you are looking for and are handy enough to deal with most of the small/medium size issues that will arise with trailer ownership, their selection of product is top notch and I never usually feel pressured during my visits. I also have enjoyed dealing with their finance person Lisa. I feel like shes the only one I've dealt with there that cares.

  Landon Padilla
3 months ago
Claudia and Scott both were extremely helpful and really helped us decide on purchasing from camping world. We were first time buyers first time trailer owners, and really helped us through the process.Camping world made it easy to purchase and worked with us on making it as affordable as possible. Also I really appreciated the time that claudia and Scott put aside for us to simply show us the inventory on the lot.

  Camilla Sorensen
a month ago
I don't get acknowledged or I simply don't exist when I walk in. I had to have my husband come in yelling to get attention. Just to PURCHASE something. They don't want your business.Example: I came in to buy a filter. Waited 10+ minutes behind someone at the counter/register. Two people trying to talk to him about interest rates. They couldnt acknowledge my existence or get someone to help me or even say sorry it will be a few more minutes. After about 10/15 minutes they had another cashier take me to the other side to help me. There was a line of about 4 people and he laughed "i guess I lied. I can't help you over here" then immediately started helping one of the other people. I left and put the filter on the counter. They had the attention to put it back immediately but not to acknowledge a customer. That's where my husband came back in.Example 2:We asked about their broken dump station that had been closed for weeks. When we went in to ask they were upset we were bothering them. "It's a part on order, it will be a few weeks." For a part. You can go across the street to Home Depot for. (And it's already broken again). They were rude and had attitude and didn't like that we were there at all disrupting their day. God forbid you are a customer service industry. I mean holy f. Not to mention the black mold growing all over the entrance. They painted over it, cheap fix. It's already showing through again. I would not trust them with my rv.Everything they have there you can buy elsewhere or online. Do not give these aholes your business.

  Steven Waltermire
3 months ago
Worked with a good salesman agreed on a sale price and then everything went down hill from there. Ended up paying 3k more than agreed on sale price, aside from all the extra fees. Then when the time came to pick up it took 5 techs 4 hours to tell me they couldn t figure out how to get my new truck to tow the trailer and to take the truck back to the dealership to get diagnosed. Went home and noticed that they damaged my port connector, tried talking to them and really didn t resolve anything. Sleazy sales tactics and horrible techs. Plenty of other places to go, definitely skip this one

  ANGEL R.
5 months ago
Walked in looking to buy and was never even greeted or spoken to. All the employees just looked at me and avoided speaking to me. I walked the whole lot while I saw the salesmen drive other customers around in golf carts, not one stopped to see if I had a question or needed assistance. At the end of the lot the I was greeted by a lady writing on the campers and a forklift operator. I looked inside their new trailers and was not impressed. A lot of defects for them to be new. I would not recommend this lot. I was expecting more from such a big name store.

  Charlie C
a month ago
They told me I was approved and had me leave a deposit and sign papers and get insurance and they even had me put a sold sticker on the unit but the day before pick up I called them to make sure it was all good and they were like oh sorry I didn t get back to you but your weren t approved. Such a lame dealership. Why waste a customers time.

  Marla Martin
2 months ago
We were extremely satisfied with the service we received from Jay Jonhson. He gathered a bit of information on what plans we had, how many people etc. He took us to 2 Jayco trailers and let us decide.Highly recommend Camping World and very excited for our first journey!

  Shane Norquist
a month ago
Just purchased our 2nd travel trailer from Camping World Meniffee. At this point it s more like going to see an old friend! Very knowledgeable and excellent follow up. Negotiating a deal with them is easy and well explained.

  Robert Warren
3 months ago
I brought my trailer in August for repairs that were covered under warranty. I went to pick it up and noticed a pillow for the dinette was missing. I addressed the issue to Dave who was defensive. He kept stating we didn't take it. I explained to him that I wasn't accusing them of taking it and that it was probably misplaced. After going back and forth and eventually getting nowhere, a manager said they would replace it. I emailed Dave approximately 3 weeks ago and he said it has not come in. I emailed him again on 15 Dec and as of today 22 Dec he has still not replied to me. The service department is very unprofessional and I'm surprised these people still have their jobs. I'm still waiting for the pillow.

  V. Munoz (SoCal-562)
4 months ago
I'm not sure what is going on at the Service department, but I'm seriously disappointed. Never had issues when it was Richardson RV. They lack of communication is unreal to the point that it has deterred me from making a purchase from their sales department on a used Motorhome just imagining having to deal with the service department. When calling, updates are never available. Callbacks take about 3 days to get back to you, and there is no response to emails. Is this the new industry standard? Not good business practice.

  Morgan Bologna
5 days ago
Never return calls sale person was great but the technician never calls back and when ask for help the do not help and the people that they hier to Hal your trailer have no idea what there doing they need better costumes services and get back to people very dis satisfied

  Jeff Darlington
2 months ago
We were on a cross country trip and encountered unexpected electrical issues in our motorhome. We were very fortunate to connect with Camping World in Menifee. Michelle was very friendly and worked to fit us immediately into their schedule. Trystan & Matt went above and beyond to resolve our issues and get us back on the road as quickly as possible. If I could give more than. 5 stars for these guys I would. Very nice to connect with such conscientious professionals as an out-of-towner with no local knowledge.

  Rynoe Rust
3 months ago
Tried calling this place of business. To ask about a particular item if it was in stock before I drove to the location. I was transferred 4 times. And hung up on each and every time. Finally a fifth transfer spoke to someone he asked for my part number then hung up on me. Either they need to better train their staff. Or they just don t care

  Roger Applegate (Roaming Empire)
3 years ago
We love our Jayco! Our salesperson David was very helpful and knowledgeable!We purchased our travel trailer on New Year's Eve 2020. Three road trips and 12 states later, our family (including our pooch Benji) love this trailer more with each passing mile.Thanks Richardson's RV.

  Vicki Glass-Brook
7 months ago
Absolutely zero help fixing issues with our trailer. We paid a lot of money for an extended warranty but they will not reach out to manufacturer to get repairs approved and nickel and dime us to fix shottie work. We sent pictures of the leak but said we needed more proof. If Camping World and Highland Ridge were the last companies on earth I would by a tent.

  Justin Shelley
4 months ago
Service department is awful. Dropped my trailer off at the beginning of October, was told I would be contacted the following week. After two and a half weeks went by I started calling, could not get ahold of my service advisor Sandra until I asked the receptionist for the manager. Then I m told they couldn t find the issue but I need to pay $5000 to replace the roof (on the trailer I bought just over a year prior). Then she had me contact Jayco warranty to make a claim for it. They denied it stating it wasn t structural and I never heard from Sandra again until I again asked to speak with a manager. Then she told me to pick it up Monday and didn t even touch one of the work orders I requested. I bought from Richardsons because everyone said how awful Camping World is Then they bought Richardsons and showed me that everyone was right I will not go back to camping world and I will never buy another Thor/Jayco product again

  Brittanie West
3 months ago
I was very pleased with my visit to the Menifee Camping World location. From my first visit just wanting to see some of the campers I had seen online all the way to my decision to purchase a camper, I was happy. The store portion is clean and inviting and the lounge area was well kept. Joe was great, we waited for him to be called up and show us the campers. Since on the door leading to the lot it clearly states to have a staff member with you for safety and insurance purposes. I told him I had some very specific requests and he was able to show me the campers I wanted to see and then showed me some that were either used or slightly different but still held the spirit of what my requests were. He was kind and patient and no pushy car salesman business at all. Which I appreciated. I actually left after getting to see the campers I wanted to and his suggestions and decided to come back later with my mil who would be the one ultimately using the camper the most. She liked it after Joe and I showed her around and explained everything. Again he was very patient. Then we went in and talked business. He made the whole process seamless and took the time to explain our options and helped us come up with a game plan. We got some paper worked signed and then bam off to finance. Lisa was great and even was able to squeeze us in for a Saturday pickup which she said they don't really do. We came in Saturday and did our walk through. We got to see Joe again and bam. We got out camper delivered for free too. Amazing. I believe the second portion of the financing dept was named Kelly she explained everything with their packages and all of that which was very helpful. Every single person we spoke to during this transaction was happy and kind and helpful. I cannot speak for the other reviews on here. But I would like to say. These recreational vehicles are exactly that recreational. They are ment to be maintained and cared for even more than a home. They are a house on wheels. To think they won't have more issues or repairs is just silly. Everything is made out of a lightweight material and will most likely have issues. My recommendation would be to make a list of the maintenance for items that need weekly, monthly, quarterly, and yearly inspections or repairs and do them. These RVs get transported and delivered to these different locations. Please give this Menifee location a chance. They are trying!!!

  Brian Lawler
5 years ago
Let me start by saying that I visited all of the dealers in the San Diego and surrounding areas over the past year or so. I was looking for a specific floorplan - rear lounge, walk through bath, and a bed you could walk around. I didn't want poor quality as I have grown up around trailers my whole life and know the difference and have even built a custom built Teardrop from the ground up.We ventured out from dealer to dealer once again on this day starting in Southern San Diego. I wasn't finding exactly what I (we) wanted. It told the husband that I wanted to look at the Jayco 28RLS one last time to see if that was the route we were going. The Temecula store didn't have it and it was showing a leftover or used one in Menifee so off we went.We arrived and walked into the showroom and instantly greeted by a young man named Riley Morgan. I told him exactly what I was looking for as my husband walked off to browse around. Riley looked up on the handheld computer to see what was in stock. He invited me to go out and look at the trailer that they had but found out it had been moved to the Riverside lot. I then asked if there were any other rear lounge models and at that point my husband showed up. Nothing else in stock...all bunkhouse models and such.Husband said there is one over here in the used lineup so we all took a walk that direction while I was feeling slightly let down by the inventory I was specifically looking for. I walked around the corner and said where is it...husband pointed to the unit and I said that he was nuts...that is a new high end trailer that I had never heard of! I entertained looking at it because I could see it had a bedroom slide, (ended up being a 9' sliding closet at 24" deep!)I peeked inside and went up the steps with Riley following behind me. I walked over to the kitchen, turned around a couple of times and said to Riley "this can't be, not possible" as husband and I not 2 hrs before stated that we would know the coach as soon as we walked in. I was shocked!! I looked at the rest of the coach and it fit us exactly!! It is a 2016 CruiserRV Viewfinder 29RLDS, the last year the Viewfinder was built. Found out later it retailed new for $47,000 and was just 3 years old.Price was next...it was at the high end of our budget. We sat down with Riley and he drew up what all dealers do...you know, that blank paper with the price on it and the cross of lines. Found out Riley is only 19, just out of high school and has several family members in the RV industry forever so he has grown up in the business.Husband said the price needed to be negotiated and a back and fourth three times led us to a sale of which we weren't expecting them to match. We were in shock...it was right on budget and was to become our new trailer!!Financing was handled through Sarah and she was great to work with and got us an excellent deal within our own banking system...THANKS SARAH!!Nick handled our walk-though on the day of pickup and was very thorough and handled anything that needed to be repaired and any questions we had.I have to say our experience at Richardson's RV in Menifee was a 100% positive experience!! I would suggest others to go here to consider buying a trailer.I would 100% suggest that if you are part of the LGBT community that you definitely go and see Riley, he is an outstanding salesman that will listen to your needs and won't sell you something you don't want!! I will suggest to all of our friends and acquaintances to consider this dealer for their next RV purchase!Riley, again...thank you for taking the time with us during our purchase and final pickup!! You will go far in the business my friend if you let the buyer buy and you be the listening salesman!! Congrats and good luck moving forward!!Sincerely,Brian & JeffEscondido, CA

  Stan Sung
a month ago
I really enjoyed my purchase of a new, Jayco travel trailer from Camoing World in Menifee. Doc was so helpful in the sales, Lisa Simmons made the purchase a breeze. Everyone at CW Menifee was knowledgeable, helpful and friendly. Im so glad i went there for my purchase!

  22lemmon
4 months ago
Buyer beware. The service center is only open 9 AM to 12 PM to drop off your trailer Monday through Friday. So if you are a regular person who works, buyer beware If you ever want to get anything done under warranty. Maybe they do this on purpose so that way people don't bring their trailers in.

  Jesus Bustamante
5 months ago
Horrible experience here. Purchased (a very expensive) trailer from here, and once I brought it home, the screen door was ripped. The shower door was broken, causing the water to leak every time it was used. To make matters worse, the sofa chairs it came with were broken, and the table it comes with that youre able to set up when you remove the bed was not even the correct table that goes on top of the tubes . Once I took it to get fixed, I left it there for TWO months and once picked up NOTHING was fixed AT ALL. The screen was still ripped. The sofa chairs are still not done & the wrong size table is still there. It's unbelievable so sad that we pay so much money for things like this to happen. Worst of all, though, they sweet talk you into buying it with all these guarantees, but once purchased the people you talk to hide when you try to call and explain to them the issues you're having.

  Tim Abrams
6 months ago
I am echoing the sentiments of the many people below. Don't buy from them or use them for service. I purchased a travel trailer. It had a warped shower surround. They said it would be fixed in warranty. A number of other items needed fixing and they fixed most of them. They've had it twice since I purchased it. First time for three months, second time for ninety days. The last time they did the same "fix" on the shower and told me that that was the repair standard and they wouldn't be fixing it again. This was a problem from the day we bought it.In addition, they told me the comprehensive warranty I was sold as a two year term is only one year and the extended bumper to bumper warranty was actually only for major issues. Lies to sell the product.Do your research. Terrible company. There response of "Give us a call, we'll make it right" is laughable. I pled with two managers for fifteen minutes. All I got was, "Call the manufacturer."

  Davina Baker
8 months ago
I bought my first fifth wheel from here. First of all everyone was wonderful!! My sales lady was Lisa and she TRULY cares about her customers. I had my walk through with Rick and he was awesome!! Finance was easy and my Finance gal was amazing and definitely knew her stuff. I had a wonderful experience and would recommend to anyone. Especially those close to me and that's saying something!! Thank you for the wonderful experience. I'll do business with no other.

  josh Brown
6 months ago
Friendly in a pushy kind of way. I get it they are just doing their jobs but one just wants to browse and than ask questions don't be a car salesman. Nice showroom and location for sure. Service department kinda wasted my time by even scheduling my appointment for my trailer when there was little to no chance the extended warranty was going to cover my issue. The lady who wrote up the repair order should've known that.

  Mohan Bazaz
2 years ago
I purchased a Jayco Eagle 5th wheel from this dealership in Menifee on July 2019. It has been more than one and a half year. I waited this long to write my opinion about my experience with dealership as it is long enough to have experience specially dealing with service department. During this time I visited the service at least 8 to 10 times mostly issues covered by warranty.Little about sales department. I did lot of research on internet and also visited lots of dealership in the area. I made my appointment with David McKie. He was very patient and knowledgeable and was Able answer all my questions. The unit we bought did not had fireplace. He assured me he can get it installed and will be in the unit when I come for inspection. I will not mention the price as they quoted me less than what I was expecting.Well I have all the praise for David and his Manager Lonnie who made the process very comfortable.Now inspection and service.During inspection dealership gave more than enough time to go thru and understand each subsystem such plumbing, appliances, structural issues and lot more.After inspection several thing were still needed to be fixed. Sandra was assigned my service manager. She gave service appointment after 7 days. On that day she was ready and take care of the issues and did all the paperwork promptly. Ever since every time new issue showed up she gave me quick appointment and tried her best to get the issue resolved.We are very happy and love the trailer as it has everything we were hoping for. Headed to Wyoming, South Dakota and Montana.So far I have great admiration for the sales and service department. During this time I also called Jayco directly about certain issues and they answered very professionally.So far luckily my vehicle is performing well. Not much but probably put almost 10000+ miles and happy with the performance.I will definitely recommend this dealership to a new perspective buyer.

  Brian Partusch
6 months ago
I bought a "new" camper trailer and had the extended stay package along with having the ceramic coating applied.I go to pick it up and the trailer is completely filthy.Mattress was still in the cover how did ceramic coating get applied to thaScratches and construction marks throughout the entire trailer on the ceiling and walls.Window blinds do not close all the way.And on the bottom of the Queen size bed a crack in the wood.You start asking questions and they direct you to service before you even get off of the parking lot.Tried to contact the general manager multiple times and still today have not talked to anyone in regards to all the issues a customer had in regards to buying a trailer at their property.Buyer beware.

  M. Sides
3 months ago
Absolute worst company to deal with on all levels. Buyer beware. DO NOT PURCHASE or have them do any repairs. They sold me a brand new unit that they knew had issues. It s been in and out of the repair shop multiple times within a year. Horrible experience.

  Amanda Bartlett
a year ago
My husband and I purchased a new trailer 4 days ago from Ed. Thank you for your all your help! We are super excited to make camping memories with our family. We were told that our trailer would be ready tomorrow which is Tuesday but then they called this morning and they told us this Saturday but that it was already in maintenance this morning. We are hoping and praying that the little minor things that need fixing are done, and done correctly a little sooner then Saturday as we are going camping this Thursday. But we will definitely be leaving some more updated reviews, and hopefully amazing ones as soon as we get our beautiful trailer.