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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andrew
2 months ago
I brought my 2020 Honda Accord here to get a camber kit installed and alignment. Great service I'm from out of town and wanted the work done. They were able to give me a ride back to my hotel and when it was ready they came and picked me up from my hotel back to the shop. And they were able to take before and after pictures for me . They were very helpful I give them 9.1 out of 10 rating. It would be a full 10 out of 10 but sadly their printer for the alignment machine is not working and hasn't worked in while the desk guy said so sadly I wasn't able to have a report printed off before and after what I was really hoping for out of this to see how much that camber kit helped. But oh well it part was installed
Donald Slater
7 months ago
I have nothing but positive feedback from my experience with West Coast Tires.! Mario (manager) was friendly, knowledgeable, and honest with us no matter how busy he was, and so far my car is running better than ever! I will be using u guys again.
Dennis Anger
6 years ago
I went to West Coast Tires in Madera yesterday to get my oil changed. When I left the establishment, and as I was headed home, I noticed that the hood on my car was not latched completely, it was moving up and down. When I stopped to investigate, the hood was not closed, the hood latch cable (In the cabin) was broke, the mechanic has left a rag under the hood (right next to the serpentine belt, which could have gotten tangles up), and the oil was too full (about one inch on the dipstick, maybe a quart or more too much oil). Overall, I am very disappointed with the quality of work performed, and I will be telling others of my experience. If I could give no stars, I would have :(Update 4/10/18I went back to West Coast today and they checked my oil and agreed that it was overfull. They changed my oil again and also fixed my hood latch. As they were apologetic and fixed what was wrong, I will change the numbers on my review, from one star to three stars (not to five stars as they still made the initial mistake). Good job manager Chris :)
Christian Rios
6 years ago
Great staff and quick service help. They want to help you come in and come out of their shop as quick as possible. Mechanics are nice people who are open to answering your question as well. Price for their services is expensive though. Still ask for a price quote through. The parts they get for your vehicle come from AutoZone.
Edwin Garcia
3 months ago
Real friendly. I felt like I was just hanging with the guys.
Tajwar Mwasaa
4 years ago
My first experience five months ago was great. And my second experience was horrible. This guy was on the phone the whole time. Didn t really pay attention to what I need it. I told him multiple times not to run my credit because I did not want a hard inquiry. Guess what he ran my credit and pretended he was shocked when I reminded him I did not wanted ran. Now my credit score has dropped. I will not be returning unless the other manager is working!
Luis
2 years ago
Would never recommend this place to anyone locally. I called first and spoke to one of the managers and I told him I wanted to purchase 1 tire that I needed for a spare and he said it would be no problem to come in so they could help me out. I arrived at the store and spoke to the same manager I spoke to on the phone only this time our conversation was WAY DIFFERENT. He started going on about how they didn't have have the tire in stock that they would have to go to a different location to pick up and I said no problem I'll wait. As I waited he then told me he has one tire but it's not my correct size that I can use a smaller size I said no thanks. He then immediately told me and I quote "you know what man I don't think I can go ahead and pick up just 1 tire it just doesn't benefit us if you were to do 4 of them we can do that today" he then proceeds to try to sell me 4 tires and gives me his reasoning. I then told him so you're not going to be able to service me and he said no. This place lied to me over the phone, and the customer service was really bad I would take my business elsewhere (I personally recommend American Tire Depot it's local and it's got great reviews)
Alfonso Barajas
2 years ago
I had West Coast install a 3 inch lift kit on my truck and it turned out great. I am really pleased with the work and attention they gave to my truck. I really recommend this place for any lift kits in your futureServices: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment
Kat Pistoresi
4 years ago
I m here from out of state and was expecting a horrible experience due to other companies in Madera and surrounding cities To my surprise Jay was extremely knowledgeable and was very interactive with me regarding the parts and labor involved. Isabel at the front desk instantly greeted me with a smile as soon as I walked in and was very friendly the entire time. She went through my estimate line by line with me and answered all of my questions. She ordered my parts and I look forward to working with Jay and Isabel in the future and as long as I m in California.
Yauheniya Villarreal
4 years ago
It is a great place! I went there for my oil change for my Honda accord. The service took about 10-15 min. Everybody was extremely helpful and professional. Will definitely come again for other services.
Amber Villanueva
a year ago
Excellent customer service. Awesome people. Lupita went above and beyond. Also her co worker. I just forgot his name. Thank you for the service you provided me.
Michelle Aviles
8 months ago
Nice people good service what else can ya ask for? See for yourself.. great !!!
Raul Reyes
6 years ago
They wanted to charge me $30 to patch a tire that i got a nail in. I was waiting for 45 min so i decided to leave and go to a little shop down the road i paid $10 and i was in and out within 5 min. i gave 2 stars because maybe they were capable of doing the work idk i did not want to wait around anymore. Also the price here is crazy high $30 here $20 for pepboys and $10 for a small shop... hmmmmmmmmmm
shameless hooker
6 years ago
Quick fast and in a hurry excellent experience. Had locks with out the key and out of town. They had me on the road within 15 minutes. And cheaper then Wal-Mart just saying
Scott Denney
5 years ago
Didn t have my size in stock waited weeks no call, had worst time getting refunded, charged restocking fee and the refund check had an $8 fee to cash. Long story short they took my money and I didn t get tires.
Nancy Montemayor
2 years ago
My daughter had a flat. They were closing soon and they made time to fix her tire. And we bought another one too.
To Luy
6 years ago
Classic bait and switch tactics used here. I received a coupon for an oil change with no expiration date on the coupon. A week later I go to redeem it and this place wanted go charge twice as much as advertised.
Fernando Higuera
6 years ago
This place sucks went in for a 2/4 drop it took them 16 hours to complete the job then they didn t even align my truck properly. The worst experience of my life as far as customer service goes don t go there.
Kathy Ritscher
4 years ago
Very friendly and quick to diagnose problem. Good on explaining what was what and even though busy they took care of us as quick as they could.
Jennifer Hillis
4 years ago
They price matched and got me in and out in 45 mins without an appointment. Great customer service .
Mike Ojeda Sr.
4 years ago
They installed a 2 inch lift kit on my gmc and looks great I'm very pleased!!!!
Cali Raised
4 years ago
Bad quality work. In one occasion they left a ground wire hanging which was creating sparks as I was driving. Luckily my car didn't catch on fire.
Christopher Ramirez
6 years ago
Great deals, great pricing. In and out service and financing on automotive repairs such as shocks, brakes, and lift kits is offered with no credit needed!
S Board
4 years ago
Great service at Fresno (Shaw) and Madera locations. Fast, informative and financing IS available.
Nakita Ramzee
3 years ago
Great customer service. They have no credit for tires and other products.
Darrell Miller
5 years ago
you can find great deals on used tires and have your current tires repaired for a good low price that is affordable
Daniel M
4 years ago
Best place to buy tires and wheels and much more for your truck or car. Great deals and great customer service.
Rigobertgo Batista
4 years ago
Their very friendly and they really work with you on there prices ..
Amber villanueva
a year ago
Excellent prices and awesome service.