Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tonya Lee
6 days ago
I ve been to Caliber Collision 2 times and both times I received excellent customer service! Janessa was amazing, very knowledgeable and professional. I would highly recommend Caliber Collision! Thank you Janessa for all your help!! They are very lucky to have you!!!!
Lourdes Nunez
a month ago
Janessa is a great asset for Caliber Collision. She was professional, empathic, overall made me feel comfortable asking questions. My vehicle was ready before the expected date. Also updates were sent as text messages to check the status of my vehicle. When I picked up my vehicle, I noticed it was clean, which was a very nice gesture wasn t expecting. I am extremely satisfied with their service. Thank you Caliber Collision
Mina Meza
a week ago
Jonni Pimentel was the person that helped us get started with my car repairs at Caliber Collision. All I can say is that he is a very professional respectful young man. Alex Lopez was another young man that we spoke to And he as well was a respectful professional person that knows what he's doing. It's always a blessing to know that my husband is able to talk to someone else in Spanish. thank you so much Caliber Collision for making us feel comfortable in you shop.
Christina Brown
2 weeks ago
Very disappointed in my dealings with Caliber. I have used them in the past with great quality work and customer service, but that was NOT the case this time. My initial estimate showed panels being replaced, when I went to pick up the vehicle the representative state that a specific panel was replaced, but when I asked why it was still bowed and scuffed he back pedaled and said oh that s right, that part was on back order so we repaired the old piece. It was not properly repaired as it is still bowed, scratched and scuffed. They also caused some other minor damage and tried to tell me is was prior damage, but I know that damage wasn t there before.
A Garcia
3 months ago
Thank you Janessa, thank you for being very informative, keeping us updated with our car status. You were very professional, and were able to solve our problem. Car came out as new, thank you for tips on bringing the paint back to shine. Highly recommended!! God bless you!
Matt Markarian
9 months ago
Tony was a huge help in getting my Tacoma s side view mirror fixed. Original quote was $1200, but Tony got it down to $700. They also buffed out some surface scratches free of charge. The best part was that they got it all done in less than 3 hours. These guys do excellent work and customer service is top notch.
Belinda Randhawa
3 months ago
Thank you Johnni and his team / front office. Respectful, nice and fast service. When I have concern about my car, it was addressed. I feel good about my bumper and signal light working.
Amanda Berry
a month ago
Outstanding customer service! My car was repaired perfectly! Overall 100% recommend for any repairs needed!
Rose Ochoa
a month ago
Only posting 3 stars for now,because my vehicle is still there,so can t leave my full honest review,,,my trucks been there since first week of January,,minor to moderate damage on sidestep and steering,,,estimated return first week of February,unexpected shipping/strike issue with GM,,,part finally shipped last week,,supposed to be done tomorrow,03/09/24,,but extended again,, I understand things happen,,just anxious to have my vehicle back,,they ve kept good communication through text message which we truly appreciate,,,recommended through friends at work,who have had good experiences,,can t wait to have my ride back!
MOKEY COWGER
a month ago
CALIBER IN MADERA, CALIFORNIA RECENTLY REPAIRED MY VEHICLE WITH MAJOR FRONT END DAMAGE. SERVICE ADVISER JANESSA WAS VERY THOROUGH WITH HER EXPLANATION OF THE PROCEDURES AND REPAIRS NEEDED. SHE KEPT ME INFORMED THOUGHOUT THE PROCESS. I WAS VERY PLEASED WITH THE RESULT AND SERVICE. I HIGHLY RECOMMEND THIS SHOP!
jasmine torres
7 months ago
My experience here was great!!! They kept me inform a few time a week and did everything they did to get my car to me back as soon as possible. They fixed everything they needed to and it was all like new again. Thank you caliber, I will definitely be referring you guys to anyone with car repair needs.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim
Hector A.
4 days ago
They Did a great job no complaints at all. Thank you so much caliber.
Apex Investigation
5 months ago
Fantastic service. Jerry, Johnny, Tony, Alex, Danny, the entire team at Caliber Collision in Madera was so welcoming, friendly and helpful. Great work and done quickly.Services: Painting, Body & TrimServices: Painting, Body & Trim
thomas gomez
a month ago
3rd time they've worked on one of my vehicles and they do top notch work everytime
Antonio Barbato (protocollo81)
a year ago
My wife had a small accident and insurance send us at Caliber Collision for the repair. They did an excellent job, in a very timely manner. Janessa Villegas was on fire, she always being in contact with us and keep us informed about the status of our vehicle.What a great service!!!!
Michelle Delena
8 months ago
This location is excellent! I am thrilled with the quality of care that I received for my repairs. Tony and Jerry they are amazing and I will not trust my vehicle at any other location. Thank guys for all that you do!
Sirila Bilbrey
4 months ago
Customer service was great. They keep you informed every step of the repair process.
Blanca V
a year ago
We were in a small accident and filed a claim with our insurance. They sent us to Caliber Collision to have our car repaired. Janessa Villegas-Dees was our service advisor. I was scared and shocked up from the accident and Janessa was super kind and put me at ease, she let me know i was in good hands. She kept in constant contact with me the entire time. Our car looks good. They took very good care of our car. I would definitely recommend this place to my family and friends. Thanks again Janessa and to the guys who worked on our car!
Pearlina Muliaga
10 months ago
Shout out to my service advisor Janessa Villegas for helping me with my vehicle! Super professional and quick! Will definitely come back if needed.
Anthony Tucker
a month ago
Great people and great job done. I d go back again for repairs in a heartbeat!
BCompean1
a year ago
Very happy with my service here at Caliber Collusion in Madera. Johnni helped me out he was very friendly, professional, and always kept me informed with my car. I highly recommend taking your car here.
Becky Abel
3 years ago
Great customer service, kept me informed on every step of repair.My car looks like new, exact color match, everything perfectly aligned.Actually my car was ready for pick up a day earlier than promised.Office staff very friendly and helpful, answered all my questions and concerns.They handled everything with the Ins!! GREAT.They even cleaned my car inside and out.I need to find their secrets to water spots!!.Thanking the staff so very much.100 thumbs up!!
Bert Roper
2 months ago
Always excellent service and work done on my car.
James Underhill
3 years ago
I had my truck fixed here. Great customer service and very pleasant people in the front office. As far as the quality of the work time will tell but even then you can still see the dent from my rear end collision, it looks better but it's visible. Anyhow I could really care less about writing a review I'm sure it's important from a business perspective. I think it's important to remember that you guys provide a service and should not hound people to write a review for you. At the end of the day Johnni my service advisor was awesome, timely, and polite so I would come back but to whoever is hunting for them reviews please tone it down.
Marielle Arce Equipado
2 years ago
I was so happy with the service provided by the staff who were so pleasant and accommodating. To our adviser Mr. Johnni who was very professional in handling the repair of my car. He was giving me a phone in update aside from the text messages. This is the first time I didn't have to worry about my car repair. I will definitely recommend their shop to friends and co-workers who are in need of repair services.Service: Body & Trim
Jin H
2 years ago
Spoke to a lady at the front desk, goes by the name of Irma. Was really friendly and helpful. Took the time to go over the details about my car and how they came upon the estimate. I will definitely be going back. The customer service alone will keep my business here for any future needs.
Rosamaria Torres Galan
2 years ago
Andres Cortez was professional, pleasant and friendly. He made me feel welcomed. He was prompt with all the paperwork and the estimates were exact. My truck was repaired on time and the work was more than perfect. Also from the moment I arrived the front desk receptionist Cici was very nice. This is the second time they service our vehicle because they also did a good job with the first repair last year. Thanks to all of you.Services: Painting, Body & Trim, Welding
John McCann
3 years ago
First of all let me say that I don't normally post a review, that being said I felt it necessary to do so. My wife was hit by another driver (their fault), we did not want to turn the repairs into our insurance. We did not totally understand the process involved with dealing with the other person's insurance. We reached out to Caliber Collision in Madera and made an appointment to take our Mini-Van in to begin the process to get it repaired.We met with Jerry Gutierrez (General Manager) and Johnni Pimentel (Service Advisor), both were extremely pleasant and very knowledgeable. They spent the time to go over the repairs needed as well as explaining the process of dealing with the insurance company.They took the "Bull by the horns" figuratively, Johnni kept us updated through-out the entire process and expedited the repairs for us so we didn't have to get a rental vehicle.We just picked up our vehicle today, the fit and finish of the repairs is outstanding. We couldn't be happier with our decision to pick Caliber Collision to perform the repairs to our vehicle.A huge "THANK YOU" to all individuals both out front and in the background that worked to repair our vehicle and get it back to us so quickly without sacrificing the quality of repairs that were performed.We hope that we never require the services provided by Caliber Collision in the future, however rest assured that if we do - WE WILL DEFINITELY be a returning customer.Service: Body & Trim
Mil A
2 years ago
We were extremely pleased with the professionalism & amazing work. Our service advisor Johnni Pimentel kept us up to date on every step of our repair. Our car was handled with care and was delivered on the date promised. Final work on our car was amazing. Johnni did a walk though final inspection with us & made sure we were happy with our repair. The staff in the front office was friendly and accommodated our needs as well. Thank you.Services: Painting, Body & Trim
Drew Long
2 years ago
We were in a small accident and filed a claim with our insurance. They sent us to Caliber Collision to have our van repaired. Johnni Pimentel was our service advisor. He worked with our time schedule and had our van finished in around 3 days. He kept in constant contact with me the entire time. Our van looks amazing. They washed the van and buffed out our headlights. They even cleaned the van inside. I would definitely recommend this place to my family and friends. Thanks again Johnni and to the guys who worked on our van!Services: Painting, Body & Trim