Paulee Body Shop Division-Kenduco
4.3 (106)
1115 S La Cienega Blvd, Los Angeles, CA 90035
(310) 652-5373
pauleebodyshop.com
Claimed
Accessibility
- Wheelchair accessible entrance
Amenities
- Mechanic
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joshua Andrews
a month ago
While this place does do great work. Their ability to keep you up to date is questionable. 1 major and on going problem. All my car needs to be finished is a grill and cold air intake. It's been over a month and still no word. I'm sorry but it doesn't take a whole month to order a grill and intake......I have not received an email. A phone call. A text. No anything to explain why it's taking so long. So now my insurance case is still open. I can't even get insurance right now because this case is still open because of this company taking way to long to order a grill and intake.......to be. This is just mind blowing......I'll never deal with this company again. Take your Audi somewhere else. They are going to make sure they get the max out of your insurance company.
Travis Long
a month ago
my bozo buddy flung the door open next to a really high curb and caught the door in the ground then ripped it off to close it. The bottom plastic trimming on the door came off so i brought it to Paulee. They got a maintenance guy to come out with some tools and popped it back in without charging me a dime. Really nice of them, and a testament to their fantastic customer service. Jacob in the front office helped me out and was really accommodating. I ll recommend this place to any of my friends that have dummy buddies like mine that mess up their cars. Cheers
Ryan Medwin
7 months ago
My family and I have been loyal customers at Paulee for a long time. The reason for that is that is their quality of workmanship and professionalism. In particular, I would like to give a special mention to Gus. Gus embodies the pinnacle of exceptional customer service and ensures that the entire process is seamless and stress-free.If you're searching for an auto body shop where expertise meets genuine care for the customer experience, don't hesitate. Make your way to Paulee and ask for Gus and his dedicated team. You won't be disappointed.Services: Painting, Body & Trim
Carrie Terrell
3 months ago
Very disappointing. I've been going to this business since I was a teenager to get my cars fixed. I went to go get three estimates. They are the only one who did not look under my car to see if there's any damage that needed to be fixed. When I took it to two other places they both looked under and said yes. There was damage that needed to be fixed so I was a little disappointed in them .
Rosalie Klein
7 months ago
Unfortunately had very bad experience with this body shop: initially Luke was very helpful in order to get the business. He did not honor the initial estimate, misrepresented the amount, did not keep the promised time frame for my car to be ready and kept no communication at all.. I ended up paying more than he initially gave the written estimate saying there were other issues once the car was taken apart but never communicated to me. even once. Also, was two weeks over estimated finish time causing additional financial hardship with rental car expenses. When I asked Gus, the manager for help, he was very rude and not willing even to listen. I would never recommend them to any one, looks like an insurance fraud elegant outfit???In addition to all the aggravation, received the car back not clean.Services: Painting, Body & Trim
Priya Chaudhary
10 months ago
Paulee body shop did an amazing job with my Tesla repairs! my car feels brand new after the repairs. I worked with Gus and he was extremely professional throughout and made sure I was informed every step of the way. My car was still driveable after the accident and they actually asked me not to bring my car in until all parts were delivered, which was quick, so I could save days on my rental payment. Very organized, professional service, and they go the extra mile to make it a smooth process for their customers. I could not be happier with the service!
Homa Aj
a month ago
very fast and friendly place they did a great job and finished my car before the scheduled time , I would go back there again.
Arya Ashtiani
a year ago
It was a really great first impression to receive a complimentary estimate.Throughout the back-and-forth communication, I really experienced an exceptional response time each time. To add, this shop is certified by Mercedes-Benz. Important to note, the global supply chain backup did not affect their part deliveries or promised serviced return times. I have to say management staff was attentive, cordial, friendly, and personable.From the time you make your appointment until service completion, they communicate regularly and thoroughly about job status.In other words, if you have a passion to drive your car and are attached to your car, Paulee has the reliable service you can count on, worry-free.
Adrian Peters
a year ago
I chose Paulee because they have a long history, are part of my car manufacturer s certified repair program, and the convenient location.Communication has been great throughout the process. Luke did a great job keeping me informed throughout the estimate, parts ordering, and repair phases of the process.The repair looks fantastic. I discovered a minor issue after I picked up my vehicle; Luke and Gus took care of everything and made it right.I hope I won t need a repair shop again, but I ll definitely return to Paulee if I do.
Josue Rivera
3 years ago
It s rare for me to leave reviews, but I just have to for Paulee Body Shop. I took my car in after my insurance recommended to the location for repairs to my bumper. The customer service is some of the best I ve ever come across. I had special request to reapply an aftermarket piece to my bumper during their repairs, which they didn t hesitate to do. The repairs to my vehicle came out perfect. The paint matched perfectly (pearl white) and did a great job of detailing my car. A gentlemen named Carlos worked on my car in case anyone wants to request him specifically. Gus the GM of the location was awesome. Cool down to earth dude who you can tell is all about the people. I highly recommend this place.Service: Body & Trim
Jonathan Rofeim
a year ago
My car has been in the shop for 9 weeks and still no guarantee on completion day!! Original quote was for 6 weeks. They're coming up on + 4 weeks delayed with poor excuses. I ordered my parts 2 months in advance of dropping the car off so the total time is 2 months for parts (Covid back order I understand that part) but it's taken 9 weeks to install the parts and they're still asking for another week. Still don't have the carGo literally anywhere else except this place
Fred Halimi
10 months ago
I have been a customer of Alex and Paulee Body Shop for few decades. His work is outstanding. Every time I get my car back it feels like the day I got it from the dealership! A++
Zac Steinberg
2 years ago
The experience with Paulee body shop was impeccable! They did a fantastic job with my vehicle and had a quick turn around time. They always answer the phone immediately and are always happy to assist. I would highly recommend taking a car here for peace of mind and for a dependable service!Service: Body & TrimService: Body & Trim
Francisco Cernada
a year ago
Went to Paulee s after my car was broken into to replace glass. Offered me OEM parts, with best price in town (by several hundred dollars). Luke was great and was also super helpful. Would definitely recommend and I will be coming back if I need body work!
Tanya Zhuk
9 months ago
Always great service and attention at Paulees. Sadly can say I ve been here multiple times with several cars. Lucas and Gus and everyone else is always friendly and provide personal attention. Thank you!
Paul Henning
4 years ago
I had a great experience at Paulee Body Shop! Gus and all the staff were very helpful and professional. After doing an estimate on the damage, they were able to order the parts, paint, and do the prep work ahead of time so I could keep my car for an additional week before I brought it back in for repairs. They even provided me with a ride home. Great job!
ili Ram�rez D.
5 years ago
I was in a minor accident, took my car in to Paulee for repairs. I'm very pleased with the results. Not only is the body work impeccable but the entire car had been detailed. I appreciate the quality of their work, customer service, craftsmanship, attention to detail. I 100% highly recommend Paulee Body Shop.Thank you to GUS for overseeing the process, you re the BEST!!! Thank you Vanessa at the front desk, Outstanding Service.
Ariel
3 years ago
Paulee Body Shop is AMAZING. Unfortunately I was involved in an accident and was hit on the side & rear of my vehicle. They really took care of my car, from the inside out. My car looked like it just rolled of the new car lot. I recommend Paulee Body Shop for all your repair and detailing needs. Also they went over & beyond in my opinion. Customer service A1 and the facilities state of the art.Services: Tires, Painting, Body & Trim
KC
5 years ago
THE BEST BODY SHOP EVER! Paulee's body shop has the best service ever. We recently had a fender bender in a parking garage, and were referred here by a friend. They were very quick in getting an estimate and the service didn't stop there. They went above and beyond at every turn. We dropped off the car and they called the rental company for us and had them pick us up. Originally, they told us it would take two weeks which was a problem because we were going out of town. They told us it wouldn't be a problem - either they would finish before we left or they'd hold the car till we came back. Well the very next week we were called to pick the car up. The repair was flawless, obviously, as it should be. But what really brought everything home was the fact that the car was not only washed, but it was detailed inside and out. I recommend this body shop to anyone and everyone. Thank you so much!!
Thomas Stelmach
2 years ago
Beware of this place.While I have had this body shop do repairs on four previous cars prior to this experience, and the repair work on those cars was excellent, this time something went wrong and the clear coat that they applied is falling off. I spoke to Gus, the manager, and and he denies responsibility for their clearly defective work. He left the situation where I have to get my lawyer involved.I understand that sometimes things go wrong but to deny responsibility for their work makes it clear that you should avoid this place at all costs.Service: Body & Trim
meir davidpour
3 years ago
I had my Tesla repaired in here. They are a Tesla certified body shop. I have been a customer for past 3 years. They are the most honest, professional and courthouse body shop in town. Gus the adjuster was on top of the situation from start to the end and was very professional and kept informing me on the progress of the work. Honestly they bend backwards to keep their customers happy.
Darra Brakefield
8 years ago
I was in a minor accident, took my car in to Paulee for repairs. I'm very pleased with the results. Not only is the body work impeccable but the entire car had been detailed, looking showroom fresh again. I appreciate the quality of their work, customer service, craftsmanship, attention to detail.Thank you's to Gus for overseeing the process. To Vanessa, Maria at the front desk and Wilbur for the last minute replacement of the left tail light bulb.Paulee is a great resource, especially for people who love their cars.
Dionne Manno
8 years ago
Gus was a terrific service adviser! He was very helpful in expediting my service, communicating the status of my car repairs, and he even gave me a discounted price on an additional dent that would not have easily been covered by insurance. I definitely recommend Paulee Body Shop for any high-end car, and I definitely recommend Gus as a service adviser!
Beauty Beauty
4 years ago
This is by far THE BEST BODY SHOP I 've ever been. It is gorgeous inside, and the owner Eric is amazing. This place rocks, and they do an excellent work and very fair prices. I will never go anywhere else, only to Paulee Body Shop. Also, if you get in a car accident, they will help u and will give you a ride to a rental near by. Outstanding Service and the receptionist is super helpful and kind!!!
Justin Fahimian
4 years ago
I unfortunately had to find a body shop twice recently (not my fault I swear!) Thankfully my insurance agent recommended Paulee for my BMW. Quick, professional, no BS, and great clean work. Highly recommended if you unfortunately need to get work done on your vehicle. Gaps and color matched perfectly.
Garner Grayson
7 years ago
Although the body work on my car was relatively minor the work was performed in an exceptional manner, the cost was more than reasonable and the speed was highly satisfactory. The service and consideration by Gus was excellent and I will certainly return to Paulee if any repairs are required in the future. I have experienced many fender benders and scrapes since my first car in 1955 but I have never dealt with a finer body shop.
S.S.H Harrell
a year ago
Rodney at Paulee s Goes above and beyond the call of duty, he is the guy I will bring my car back to, he made me a believer in good hands
Linda Garcia
5 years ago
I so happy to be reunited with my Mexican blankets today, I received a call from Paulee's shop the other day letting me know they were found, after my car was towed there from a theft recovery, there were stolen objects that were not mine, and I had mentioned those items are not mine and they mistakenly threw my blankets in the trash. My car looks great and I can now resume my yoga practice with my favorite blankets. Thanks again Gus for kindly remembering to search again for them.My car looks great and I 100% recommend Paulee bodyshop if you should need work on your car. Ask for Gus he is the best!!
JOYCE HERNANDEZ
a year ago
I called the shop asking reasonable questions that anyone should ask when picking a shop and when I asked about the paint source Gus picked up the phone and said "you're asking a lot of questions, why don't you just come into the shop and avoided the question. I explained to him that I'd like to save myself a trip (obviously LA traffic) over information I can get over the phone. He rudely said I should just go to another shop... I'm grateful he showed his character. Stay away. They can't give their customers basic information over the phone. Thanks for the clarity Gus.
METRO HOTEL
7 years ago
I've been to Paulee's 3 times with different new Mercedeses and a new Porsche during the past couple of years. Each time Eric and Rodney have taken really good care of me, and each time they've done an excellent job, and delivering the vehicles on time. They have always negotiated with the insurance company to make sure that everything gets covered.