O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Rai
9 months ago
Such a great experience! At Auto Zone the place is packed and the few staff overwhelmed, here, they have great products, it s clean and organized and the guys at the desk are kind and very helpful. My recommendation, go here for your auto parts. You ll be happy you did.

  Benjamin Knauf
a month ago
Stop by the shop last week to figure out if I needed a new battery for my car. Mahan took the time to test and attempt to recharge my current battery before giving me a good deal on a new one and swapping it all out. I appreciate the help Mahan. Couldn t be happier with my experience at this location. Will definitely be returning.

  Alex Medrano
4 months ago
Their customer service was really good, friendly and attentive; but that was last year. Recently their customer service has been passable. Today I go in grab some stuff wait in line and ask for a part to be looked up. John says yea, I ll looked it up then proceeds to answer the phone as I tell him that I am going to look at the tools while he looks it up. When I return, to my surprise, he s assisting another client looking up the part that they need. As I wait, maybe it ll be quick I think, he passively brushes me to the side; extremely rude to begin with. Then I politely ask, weren t you helping me , he says, I m helping both of you ; another extremely rude thing to do. Then instead of accepting he made a mistake he blames me and begins saying that he thought I was leaving the store and that he was helping me look for the part; if he was looking up the part it would ve been on the screen when I returned. I made it clear that I was unhappy with his service and that I was going to complain to his manager about it. When I asked his name he responded with have a good day , I had to ask him several times before he reluctantly told me. John gave me the worst customer service I have ever had. This was my go-to store in the community, but now I am going to take my business elsewhere and I am going to tell my friends not to go here as well. What John did was unacceptable and I sincerely hope that management provides him the training necessary to work with customers. Until then, I will not be returning to this store

  James Han
a year ago
I went because I needed car parts, but they were out of stock. After placing the order, it arrived the next day and was able to pick up quickly. Later, I found out that the same part is sold for about $50 cheaper on the Internet. However, the delivery time is about a week, so if it is an urgent part, it would be better to order it here.

  Oscar Navarro
a year ago
Great place! The guys here are always helpful and polite. I enjoy buying here I've walked in nappy and I've walked in well dressed and I've always been treated the same.... With respect! My go to place when buying auto parts! Keep up the great customer service!

  Eli AguDes
2 years ago
I have to say that I m thankful that my car decided to brake down in front of O Reilly, looking at the silver lining. Justin E. was kind, trustworthy and truly cared to help me. I m forever thankful for his patience, understanding and sense of urgency. I noticed also how other employees helped customers in general and they truly cared for all individual situations and needs. Whoever is in charge of this store, has done an amazing job with hiring quality people. I totally recommend O Reilly in Eagle Rock.

  Beatriz Sanchez
2 years ago
Called the store yesterday morning And was put on hold immediately. Was on hold my entire drive which was 15 minutes. Once I arrived I saw that there was 4 employees in sight and no one was answering the phone. Once I got in the store and hung up the ringing noise stopped and none of the employees seemed to care. They also do not provide any assistance with any part installation. I would stick to Autozone next time. Better customer service and they do assist with installation.

  John Wick
2 years ago
Called the store and spoke with Daisy. Really outstanding service. Polite and respectful. I will call this store for all of my auto parts needs from now on.Update:This past week, Victor helped me out at the counter. Really great guy.

  Essam Timani
11 months ago
They have very good and accurate cheap pen tire pressure gauges

  abel alas
a year ago
I really don t appreciate the customer service they provide , absolutely no help. AutoZone have better manners then these people.

  Narbeh AKA Niko Minas
7 years ago
Love the staff at this shop! One of main reasons I go there to buy my automotive crap is because of the high level of customer service this location has. Very knowledgeable and quick to get you what you need. I highly recommend this place.

  Roland P. Pineda
5 years ago
Made a 12pm appointment 2 replace one headlight, took almost an hour to start working on it. Was late for my job. Store staff n men's bathroom were presentable.

  Gio Pastran
5 years ago
Disappointing customer service. One male employee was unnecessarily rude and kept me waiting for paint products behind locked glass doors. Poor customer service and attitude. Walked out and went to AutoZone instead. Was in and out no problem at AutoZone.

  mike dorsey
2 years ago
Justin was awesome! Lots of info and was more than happy to try and order my special parts! Thank you!

  Sal Campos
3 years ago
Do not shop here. Bad customer service. The supervisor dan was rude. He asked my homie for his number gue

  Danny Shuster
4 years ago
Great location, great service. Helped me change my battery and had the best price on it

  Ken Frankel
6 years ago
I received stellar service and notice all customers before and after were getting very excellent service.

  john crowder
3 years ago
When to buy window handles . Was told itneaded to be ordered , asked how much 2 handles almost $ 50 . Asked why had to pay shipping

  S N
7 years ago
They will have any part for any car that you might need, but service is always slow as they are understaffed. Prices are good tho..

  Jack Pumpkin King S.
2 years ago
Typical auto parts store. Been going there for years. Competitive prices.

  Ricardo Soto
3 years ago
Great service. Great prices. Knowledgeable and friendly staff.

  Andrew Baker
4 years ago
It's fine I guess. They're all sort of the same and the staff was nice.

  Gerardo Valle
4 years ago
My experience there was how to order a product ordered at 9 a.m. pick it up at 5 exactly what I needed.

  Art Lopez
4 years ago
when need to change my oil usually have a good deal on synthetic oil and filter

  John Munoz
2 years ago
Not sure what to say. You go there with the intent to make a purchase for an item ether they have it or they don't. In most cases they have it.

  Jim Shawhan
5 years ago
He was helpful but they didn't have the part I wanted

  jose garduno
a year ago
You can fine the tools and parts

  Anon omous
5 years ago
Better Service the Auto Zone. Cheaper prices for the parts and good quality material.

  Joe B.
3 years ago
Excellent customer service and very knowledgeable staff

  ILDEFONSO C ODAL JR (Sensei-Guro Jun Odal)
5 years ago
Staff is very knowledgeable! Attentive and makes great suggestions!