Nissan of Downtown LA Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Usman Goni Jabed
3 months ago
Their service is good as a Dealer of Nissan.! But, Last time I went with 3 problem. They fixed all and make a new problem. After returning home I noticed that things. Customers service by Phone Call is worst.! I called them multiple time but didn t get responses. (Photo for attention)

  Brian Snell
7 months ago
Expectations matter. Perfection is rare and can not be expected.A quality environment with professional people should be expected. Service departments are busy places with many working parts. It takes incredible commitment from dozens of people to make it work smoothly, no matter how simple or complicated a vehicle visit may be. That all said, DTLA Nissan's Service Dept is 5 star, and exceeds all reasonable expectations.The Service Director Lance S is a credit to DTLA Nissan and to Nissan in general. I have never met a service leader with more product knowledge. His attention to detail, and ability to lead creates a quality environment.It's important to work with and respect the people that are tasked with making your vehicle right. Your experience will be elevated if you understand that vehicles are not always simple, and that people just like you and me are cooperating on your behalf to make things right.Credit where credit is due, the DTLA Service dept is excellent! My experience has shown they are a step above others (Mercedes Benz, Porsche...). I always appreciate their efforts and can depend on their results. Expectations matter. That's about as good as it gets.Services: Tires, Steering & suspension repair, Brakes, Brake service & repair, Battery, Oil change

  Romina Bernal
6 months ago
Bad service...brakes were recently changed, and it keeps making noise. Took the car on Friday around noon and waited 20 minutes for someone to help me out. I was supposed to get a call/text from Gabiel after they were done with inspection that same day and nothing. On Saturday, I kept calling and calling with no luck until 3pm finally someone answered, but apparently, they were not done with inspection. Told them I needed my car as soon as possible and their reply was "well you can pick it up" if not I can wait for Gabriel to be available to give me a call back.He didn't bother to call back, when I picked up the car I was told that something else was wrong with the car said nothing about the brakes and telling how much it would be and that they will work on the car till Wednesday. I paid for brakes, and the job was not done correctly, but quick to charge for something else that apparentlyneeds to be fix. I just want them to fix or change the brakes that I already paid for. I have been trying to talk to a manager left messages and voice-mails, but it seems they're too busy.

  Michelle Harris
3 months ago
It took awhile as expected but I was disappointed that I was not approved for payments to get my car fixed. The attendant Helen was great at explaining & trying to assist me every step of the way

  Sumi Min
4 months ago
Can you imagine $737.79 for replacing only a side mirror??? but when I complained to the manager, he threatened me, if I didn't pay, he would not give me my car back. It is a hell dealership of rip-offs. I'm going to file a report to 'the state Department of Consumer Affairs'.

  Maria B Cabrera Carreto
3 years ago
Usually a very busy dealer for a Wednesday morning. Still a convenient location though wait times are roughly 35 minutes to get someone to come get your car.

  Miguel Ramos
3 years ago
I had purchased two vehicles here before. Long waits and bad service. This was my third visit and I received first class service from Brenda. She was patient, listened to my needs, knew my expectations, understood what I needed and she delivered. I was impressed with her diligent performance. We bought a 2020 Nissan Rogue Sport from Brenda and we are happy with our new addition. Thank you Brenda!

  Earthling Hobbyist
4 months ago
My new Versa started leaking transmission fluid at around 5,000 miles. They told me it was 4 days to fix it and it took almost 3 weeks to get the car back. the transmission started leaking again 2 months after the dealer said they fixed the issue

  Elvia Orozco
8 months ago
This location is extremely unprofessional and non responsive. The rep assisting me was wearing his AirPods the entire time and had no customer service skills. I called the Nissan Service department multiple times and no one would answer. They gave me an estimated time of one day but it actually took two days. The next day after I picked up my car a different issue popped up and they gave me an estimated time of 5 days just to get it diagnosed. My insurance covered the issue but they failed to disclose this until I asked. They were trying to charge me the full amount. Definitely not coming here again.

  Edgar Perez
a week ago
Great place and attended to me fairly quickly

  Geo Gonzalez ES
a year ago
Today i called to make sure they were open and providing car service. The woman on the phone told me that if I came before 3:00 pm I could still get service and after that no. So I drove from Hollywood to Nissan DT LA and got there at 2:45 pm. When I got there, one of the experts told me that I may have to leave the car because they last ones being delivered today were the ones that arrived at 1:30 pm and that he would check. He came back minutes later to tell me some other guy will come to see what we can do for you . 20 minutes after no one had come and I rather leave. It s possible that I keep just waiting wasting my time here and at the end they just tell me they can t service my car today. Very upsetting because I had always gotten a good customer service here. But anyways, things always change and sometimes not for better. Service: Oil change

  Virginia Killebrew (Sweetblackgin)
11 months ago
I can say ACE was his name the best service I ever had been there since 2018 back and forth get there at 6'30 line get long as I said not saying all aren't bad services But Ace treated you with respect and just wait on his call Thanks To the staff

  Taylor Reighard
10 months ago
Watch out for that Edi Gaser guy, he ll do just enough to get the sale done then forget about customer service afterwards. Will actually read yourMessages and not respond.In fact all together just find another brand car to go with cause Nissan ain t it.

  Fusako Phares
a year ago
After dropping my car off at the service center by auto service, it took a whole entire day to hear from them, and it was so hard to reach the service advisor. Every single day I would call and she would not get back to me. And when I finally got my car fixed after a week of waiting and asked specifically to charge my car so I can drive myself home they didn t. And when I got there, they told me that the charger was broken. Then they told me to go across the street to Mercedes Benz service Center has their related to borrow their charger but when I got there, they said the charger it s not theirs and it s just ChargePoint that I had to have an account with. I had to create a new account charge my car to be able to drive home in this took at least few hours which shouldn t have been this long.

  Jorge Vargas
3 years ago
Lance Sobczak. Svc Mgr. . Thank you. Awesome Team here at Nissan of Dwntwn. All smiles Friendliness makes you feel welcome. Thank you.

  Eddie Torres
3 years ago
Wow!! So I scheduled an appointment for 9:45a. I went to the service department understanding there was going to be a wait. I get to the front and the Service Employee asks me questions about the car. Then it s time to go inside to write up the work order for just an oil change /tire rotation for my service visit.I bought this car on 9/27 here at the DTLA dealership. I came because I was told that my first 2 maintenance appointments would be complimentary. The Service Employee told me that I did not buy the car here but obviously I did. I even have the paperwork to prove it.He had the nerve to keep insisting that my car was not bought here and that he can not offer me my first complimentary maintenance appointment. I was so irritated I didn t even want to argue with the guy because it wasn t worth it. So here I am writing this review.So lesson of the day is that do not take your car here to be serviced if you expect to have the 2 complimentary maintenance appointments that they promise. Instead they will want to charge you $100 for your first visit.

  Genieva Burks
a year ago
Nissans Auto service advisor Tiffany Baker was of much help when I bought my Nissan Sentra down for issues with my tires and balancing. She explained to me what the problem might be and quickly came up with a comfortable and feasible solution so that I would not have to worry about worst case scenario s. She was extremely helpful, and didn t have an attitude and listened to what I had to say. Very pleased with her customer service and will be asking for again for my next servicing for my Nissan Sentra. Thank you so much again Tiffany!Services: Tires, Auto engine diagnostic

  Abby Elliott
3 years ago
Alan Muniz helped me from beginning to end. He answered all my questions and kept me updated. He was friendly and informative. The only reason I didn t give 5 stars was the mechanic returned my car with big splats of bird poop on my rear window. They should have cleaned it up a little.! I told Alan and he said he would speak to the manager and offered to set up a car wash. Great service!!Service: Transmission

  CARLOROBERTO ESCOBAR
2 years ago
Absolutely terrible service. About 3 weeks ago, my airbag light on my Altima 2009 started going off and the manual reset did not work so I decided to let the dealer take care of it. The service advisor, Tiffany, told me that diagnosis would take about a day. After a day and 1/2 no one had called me and 2 attempts to reach Tiffany failed so I spent the next hour trying to get in contact with someone who finally checked for me and they confirmed that a diagnosis had been done. At that point I decided to just pay the 175 for diagnosis (ABYSMAL) and take my car (they didn't even do the inspection I asked for!). This was by far the worst experience I have ever had with a mechanic/dealer and I will never go with Nissan again.

  Alexander Guzman
2 years ago
This review is for their Service department. Brought my car here on June 7th because the transmission of my car broke down. The service guy who helped me was nice at first and said he would give me a call the next day to see what was wrong with my car. Service guy never called and so I called on June 9th and asked about the status of my car and he said it was the transmission and my car would be ready to be picked up on Saturday June 12th. When Saturday comes I called a few times to see when I can pick up my car but no answer so I decided to go over there and see. The service guy who helped me was not there but someone else helped me out and go in contact with my service guy and he told me that its not ready until Monday 6/14 or Tuesday 6/15. So I wasted my time that Saturday going there thinking my car would be ready like he said. Then on Tuesday 6/15 my service guy calls and says my car won't be ready in one to two weeks because Nissan is out of transmissions and also other dealerships so I have to wait until then. Also something about backdate. So now I have been out of a car for two weeks and was lied to about when my car would be done. They don't think about your time or how badly you need your car. It has been stressful for me finding other ways of transportation because of this. Im hoping to get my car back this week and will not return to this dealership anymore to service my car after this experience. They didn't even offer me a rental car.Update: Got my car back finally and updated my review and rating to 3 stars since the sales guy apologize to me about the long wait it took to get my car back and also made it up to me by cleaning my car before getting it back.Service: Transmission repair

  Demetrious Robinson
2 years ago
This place was horrible. I placed 2 appointments online. One for my wife and one for me. Online quoted us $249 for 100kmile check and $99 20k check, respectively. We droped our cars off at 830 per our appointment. Around 12:45 they called back about my wife's car. They wanted $900 for the 100k check and $900 for some air filter problem....for my car there was no information. At 1:30 we arrived to take my wife's car to another location(Gardena Nissan) where they promptly fixed her car in 1 1/2 hours for under $550....tldr...at 4 I still had not heard any information about my car they kept saying it might be this might be that. When I arrived at 4:30 they were barely inspecting my car...I took it elsewhere...this place is horrible do not go there. My representatives name was Ace....horrible customer service.

  Andrea Scott
3 years ago
Second time going went because abs and traction light were on and also grinding on my tires...... abs sensor was replaced which took the light but never fixed the grinding mind you I had my front and rear breaks done a week before I went. Now I'm back again to have them fix the problem they never fixed to begin with..... if everything is good by the time I pick it back up I may change the rating

  Elizabeth Rivas
a year ago
I would like to share Ace, was super nice and very welcoming and understanding to the needs of concerns. He is amazing agent. Represents the service department well.Services: Tires, Oil changeServices: Tires, Oil change

  Patricia Powell
a year ago
I got a strong vibe of shyty not trustworthy. Needless to say I did not let them fix my car. As a matter of fact I will NOT buy a Nissan product ever again!

  Ahmed Mo
4 years ago
Worst experience. I have received an email of oil change & filter for $35 when I called the service center to verify he told me that service is free as I purchased the car from Nissan DTLA. I was happy and drove all the way from Cerritos to DTLA where the rep asked me to pay $35+$110 and I told him of the previous conversation he still was no you have to pay and started making all stories. Worst service ever I ve seen in United States. Commit only what you can do do not bluff just to get people at your door. God bless you son I do not want to write his name here as already we have a lot to go through to this Corona thing

  Benjamin G
2 years ago
Calling here is a nightmare for anything. Let alone to try to talk to someone in regards to a quote. And even if you give them a very detailed voice-mail they can't even call back to follow up.

  Brenda Puente
2 years ago
Some porters need to be trained better some guy was on his phone walking around when I was told to ask him to go get my car he told me what do I want when I was handing him the paper to know what car he had to bring me.

  Coralee Joseph
3 years ago
Always does incredible job on maintenance on my truck keep it running smooth customer service given 5 stars they always incredibly helpful With information pretending to my truckThe customer service is awesome especially the service department all the employees especially Ace are incredibly helpful thank you downtown Nissan.

  Ahjoong Kim
a year ago
Why did Nissan Service center have online scheduling available if there weren't any services that could be done on that day????? Such a waste of time, I made an online appointment and then drove all the way there only to find out they are not performing any services.

  Tolga Sahin
2 years ago
If you dont have a few thousand dollars to just throw away, stay away from nissan services and especcially this one. They lie to steal your money. I gave them a few chances but they did the same thing every single time. Finally I sold my Nissan and I will never buy one of them again. I recommend the same thing for eveyone.