Los Angeles Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cesar Madrigal
a month ago
Lily at Los Angeles CDJR provided an extraordinary car buying experience! Her exceptional professionalism, attention to detail, and dedication made the entire process smooth and enjoyable. She listened carefully to my needs and preferences, guiding me towards the perfect vehicle with patience and expertise. Lily's transparency and honesty throughout negotiations were truly refreshing, ensuring I got the best possible deal. Her outstanding customer service exceeded all expectations. I highly recommend Lily and LA CDJR to anyone looking for a seamless and stress-free car buying experience. Five stars without hesitation!

  Petite Rockr
2 weeks ago
When in for repair on 27 of March. Photos attached. They gave me two different estimates of filers, etc. The first was for 1000+, then I went to pick up my vehicle, and they said 400 for simple service and repair due to the 200 deductible on service repair on six year extended warranty without air filters etc. Then spoke to another individual and it was 889 dollars with air filters etc. When all repairs were done they did not rotate one tire stating it was hazard but I paid the same price the took off 8 dollars. No one contacted me about the tyre being a hazard and needing replacement. Charged me 881. I assumed they did not replace tyres but after speaking to friends informed yes they do replace tyres. Contacted supervisor Hector informed him I was never contacted for replacement of the tyre, then gave me estimate 250 to 400 dollars over the phone but willing rectify the issue. Also, they added 3 miles to my vehicle. He said they can use the vehicle to check for harazzed 3-5 miles allowed. The tyre had a huge gash they blamed me for, untrue. My son who is training to be mechanic rides with me and checks vehicle daily because we sometimes cats under our vehicle, the gash was never present so I was promised lowest comparison price lowest being 171 and with service 203. Then Hector informs me they do not carry that brand it would 191 dollars lowest price but over the phone informed 250 to 400. Never returning to this shop again. I do trust them check your miles and also did not reset the oil back to 100 per cent, left it at 53 per cent which gave me doubts the oil change was ever done.

  Elizabeth Hernandez
6 days ago
Five stars all the way! My experience with Los Angeles CDJR was exceptional, thanks to Lily. She provided top-notch customer service, guiding me through every step of the process with professionalism and expertise. Her attention to detail and dedication made purchasing my vehicle a breeze. Valentin Cabral the finance manager was also wonderful during our buying process and did not feeling pressured and he explained everything thoroughly. I highly recommend Los Angeles CDJR, especially with Lily Sandoval and Valentin Cabral on your side!

  Rodrigo funning
4 months ago
I ve been here twice and it s been a great experience with no major service repairs, just standard maintenance.On Saturday s you just have to line up and don t need an appointment if you have a scheduled maintenance. The waiting room is pretty good, massive and it has complimentary coffee. The location is massive and has a lot of cars for sale and the West Coast Customs upstairs.This is definitely the best jeep dealer/service center because it s so close & the free coffee is solid.***update***Latest service December 2023Henry was very helpful and he provided excellent customer service. He was very knowledgeable and answered all my questions.My biggest gripe was having to leave my vehicle for a minimum 3 business days(with appointment) for a diagnostic, which ended up being just a battery change of the main and auxiliary(covered under warranty).I could understand overnight but that s too many days without a car for me. If it wasn t for the wait it would be a five star review because Henry was awesome.

  MrWahib 707
3 months ago
If you are looking for an ancient American car from the pastAnd fun for you in driving inside the city or even on the highways. I advise you to choose between these two cars / Charge or ChallengerI think this year's model is the last gasoline model.And I think it's the greatest model from Dog.Then all electric cars will lose the pleasure of power.And the roar of the roads, it will disappearI hope life gives me a chance to buy one of these.Cars even after decadesThis model will remain an icon and a precious jewel in the future.

  Remi A
2 months ago
Man, when I say Frankie is the best consultant you could ever deal with, it s no joke. This is the 2nd time he s gone above and beyond to help this single father get into his desired ride with ease. Because of Frankie, my 13yo doesn't have to take the city bus to school, I can get to work easier and we enjoy our ride. Thanks again man. I really do appreciate all you ve done for me.

  Angele McVay
2 months ago
Frankie Frankie Frankie!!!! Frankie Valdez is the best car salesman!!! He was very attentive, answered all my questions, made me feel like i was making the best purchase for myself. He also never made me feel pressured to buy a car. Everything was very authentic and he made me feel so comfortable & i m so grateful for him. Thank you so much Frankie V for assisting me through the entire process.

  Yhazz
a month ago
I love their attentive service and the fact that they communicate with you all the time they are working with your vehicle. It has become my go-to place for everything that my jeep renegade needs thank you for everything.

  Steven Schillaci
5 months ago
-Frankie Valde Is the only car salesman I will ever have to talk to againFrankie was so knowledgeable of the vehicle, and was able to answer questions that I had and questions I didn t even know I had until he pointed them out. He never made me feel rushed and made the entire experience A true pleasure. I look forward to my next car, thank you FrankiePS. He even bought me a great sandwich from Magic Mikes or something like that.

  Noemi Beas
6 days ago
Very satisfied with my brand new jeep! Sam was such a great help, he answered every single one of the questions that I had! i would definitely recommend asking for Sam if you re looking to purchase, dude went above and beyond!!

  Khira Simmons
a month ago
I recently purchased a 2024 Jeep Wrangler with this location! I am so grateful I came in! The team is amazing! Dajhan Pea was a pleasure to work with! I left with the biggest smile on my face! The entire team was welcoming, and provided excellent customer service! If you are looking to buy a new car, I recommend you stopping by this location! God bless everyone on their team it was truly a pleasure to do business with you guys!

  Ethan Fiasco
9 months ago
I special ordered my dream Jeep Gladiator with Frankie Valdez and I couldnt be any happier with the experience. He was very upfront with his pricing during the order process. I am happy to report that the price I was offered did not change by a cent. Frankie went above and beyond by sending me a video of the vehicle when it first arrived to the dealership and even ordered me food while I waited for my carwash to be finished! Frankie even helped me ordered my lift kit which I just installed and the truck is looking amazing. Thanks Frankie, I'll be calling when they release the 392 Gladiator.

  Karen Estrada
a month ago
I am deeply grateful to Mike Bellini for his exceptional patience, attentiveness, and willingness to help me find the car that I was looking for. He listened carefully to my needs and went above and beyond to assist me. I highly recommend visiting the dealership and seeking out Mike Bellini for any help you may need with your car purchase.

  Travis Bryant
a week ago
Francisco was a great help in buying my used Jeep Grand Cherokee. He was friendly, up front, and made the process move along as smoothly as possible. Much appreciated.

  H TV
a week ago
This is the WORST car dealership I've ever dealt with (which, as you may guess, is no small achievement). First they BLATANTLY LIED to me about a part being recalled, and said it would arrive in 2 weeks. One month later, they said Jeep was only releasing one part per week, and there were 19 people ahead of me. So 4+ months. I can't drive over 50mph without the car violently shaking. The attitudes of the staff are so unprofessional as to warrant firing them all. In short, if you're trying to find honesty in a car dealership, avoid this place like the plague.

  Sabina Gray
3 weeks ago
Worst service of any dealership I ve ever been to. My service advisor, Gabriel, failed to provide me with the proper paperwork from recalls needed to register my car costing me fees and a wasted trip across town to AAA. I spoke to him when dropping off the car and again reminded him over the phone about the need for these documents. Gabriel also said the yearly oil change service was completed but the check engine light appeared the day after I picked up the car. It was there 4 days so there was plenty of time. When I spoke to Gabriel about these issues he didn t take any responsibility and blamed everyone else including me for his mistakes. He was completely unhelpful and definitely does not respect or value his customers. After not returning my call for two days I had to call the main line and have Sandra, a lovely and helpful lady working there, personally track him down to call me back for an update about my car. I left a message for a manager but so far no response.

  Jesus Gil
9 months ago
I recently had the pleasure of visiting Los Angeles Dodge Jeep Ram to find the perfect car for my needs, and the experience was nothing short of outstanding, all thanks to the incredible salesman, Frankie Valdez. From the moment I stepped onto the lot to the moment I drove off with my dream car, Frankie's professionalism, knowledge, and genuine care made this car-buying journey truly unforgettable.First and foremost, Frankie's warm and friendly demeanor instantly put me at ease. Car shopping can often be a daunting and overwhelming process, but Frankie's approachable nature made the entire experience enjoyable. He took the time to listen to my preferences and requirements, never pressuring me into a decision, but rather guiding me through the options with a wealth of knowledge and expertise.It was evident that Frankie is not only a car salesman but a true enthusiast who is passionate about the vehicles he sells. His profound understanding of every make and model was impressive, and he effortlessly answered all my questions, ensuring that I had a comprehensive understanding of each car's features, capabilities, and potential benefits for my lifestyle.Throughout the entire process, Frankie was incredibly patient and attentive. He took the time to understand my budget constraints and worked diligently to find the best possible deals that aligned with my financial situation. At no point did I feel rushed or pressured to make a quick decision. His focus was on finding the right car for me, and that level of dedication is genuinely commendable.When it came to test-driving the vehicles, Frankie went above and beyond to ensure that I had a thorough experience. He accompanied me on each test drive, demonstrating a genuine interest in my feedback and preferences. This allowed me to make an informed decision with absolute confidence.Perhaps what impressed me the most about Frankie was his ability to strike the perfect balance between professionalism and personability. He treated me like a valued customer, making me feel important and respected throughout the entire process. He made me feel like I wasn't just purchasing a car, but joining a community of satisfied customers.In the end, I found my dream car, and Frankie worked diligently to ensure that the purchasing process was smooth and hassle-free. From the negotiations to the paperwork, Frankie guided me every step of the way, leaving no room for confusion or surprises.In conclusion, if you are in the market for a new or used car in the Los Angeles area, I cannot recommend Frankie Valdez at Los Angeles Dodge Jeep Ram enough. His exceptional service, profound knowledge, and unwavering dedication to customer satisfaction are truly second to none. I'm delighted with my purchase, and it is all thanks to Frankie's remarkable efforts. My car buying experience was transformed into a joyful journey, and it's all thanks to Frankie Valdez.

  danny escalante
3 weeks ago
Man I gotta say my experience at this place was dope. Mike was able to help us and this man made it happen because of him we got the car. Mike is a legend in my book. Thanks Mike! You made this shopping experience memorable

  Maya Hwang
3 weeks ago
Melvin Sandavol helped me purchase my first car and it was an amazing experience!! Very friendly and kind which is rare to see! His personality and attitude definitely played a huge role in deciding to purchase at this dealership!! Definitely recommend 10/10!!

  Richard G
a month ago
Come on people. Have touch up paint in stock. One shouldn't have to wait weeks to have touch-up paint for their vehicle ordered by the parts department. Inventory cost reduction at the expense of customer service is not worth the math of disappointing customers. I ended up going to a wholesale body shop paint supplier right after visiting Los Angeles Chrysler Dodge Jeep Ram. They are able to create the paint within 5 minutes and sell it to me for half the price.

  Elizabeth Rubalcava
7 months ago
I recently bought a Jeep Wrangler from Frankie Valdez, and the experience was outstanding. Frankie's expertise and friendly demeanor made the whole process a breeze. He patiently guided me through the options, helped me choose the perfect Wrangler, and made financing a seamless experience. I highly recommend Frankie for an excellent buying journey yep, he's a top-notch salesperson!

  Camilla Genie
4 months ago
Frankie Valdez was the most amazing salesperson ever! I cannot express the gratitude I have in helping me get my dream car! I highly recommend him he s the best at listening and helping you in what you want and need! Very realistic and straight forward! No complaints just immense gratitude

  star gazer
2 months ago
It was a great experience getting a car here, my sales person was Kenji Getz and if you are looking to get someone who can provide you with an extremely positive attitude while getting your new car, he is the person you are looking for. It was one of the best experiences I ve had in a a car dealer, no pressure, fair numbers and a very positive vibe from the whole staff. I m definitely coming back and recommending to my family and friends.

  Andrea Walker
2 months ago
I took my car to this dealership to get an oil change and a diagnostic. Unfortunately I was quoted several issues that were not within my budget so I chose to take it to a different repair shop. Once I arrived I learned that a hose had been unplugged and that the spark plugs that the dealer said I needed to replace we re not due to be replaced until my car hits over 100k miles and I was barely at 75k. I learned that the dealer was attempting to charge me for things that weren t wrong with my car. Please choose wisely and your car elsewhere.

  Kerinia Cusick
2 months ago
Hard to tell if it is incompetence or a shady businessI traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them has been a nightmare. Here are the facts of my experience with this dealer:1. The vehicle I traded in was more expensive, which required the dealer to cut me a check, for approximately $16,000. I was told they would need the title in their name before they could cut me a check. Fine. About 3 weeks after I traded in the vehicle, I started asking for an update on my check. Over a period of about 2 weeks, I had to contact 5 different people within the dealership, working my way up from my salesperson, through three people in finance, before a manager finally started to deal with the issue when I attempted (unsuccessfully) to get through to the General Manager. Everyone I contacted was either completely unresponsive or would just ghost me after they made a promise that was clearly incorrect, such as the check will be on Thursday (which it wasn t) or I ll have the check overnighted to your home (also a lie).2. Apparently certified pre-owned means very little at this dealer. I told them the car I traded in had been sitting for a while and the battery was not holding a charge. None the less, they sold the car without putting in a new battery. When I spoke with the manager, he told me the person who bought the car was complaining about the battery. Shocker!3. The car that I purchased from this dealer also started having problems about 6 weeks after I purchased it. I have already had to bring it in for a check engine light, and now it also has a dead battery.4. When I called the service department to try to schedule an appointment to bring in my new to me car for the check engine light, I was told the car would sit for 3 days before it would be seen. When I asked whether they re understaffed, I was told they are fully staffed. Needless to say, I brought my car to a different dealer, who had a tech working on it the same day.5. When I checked my Certified Pre-Owned warrantee, I discovered that the mileage they put on the contract was approximately 1,000 miles less than the actual mileage when I drove it off the lot. Yes, it matters, because that warrantee is for 3,000 miles or 3 months, so by listing the mileage incorrectly they shortened my warrantee.6. Finally, when I was car shopping, I went to two other CDJR dealers in Orange County. The first appraised the vehicle I was trading in and entered it into the CDJR system. I know this because the second dealer I went to was able to immediately pull up the appraisal and even showed it to me. Now, it is possible that OC and LA county dealers don t exchange information. But, when I got to LA CDJR and they started the negation, with a ridiculous low-ball offer, I told them the car had already been appraised by their colleagues. They pretended they didn t have it and said they had no knowledge of an appraisal.

  Ed Sarkissian
a month ago
Ernesto was great. He was clear, concise, and respected my time. He's also done a great job of following up to ensure everything we need had been taken care of. I'd buy from him and this dealership again.

  Octavious
6 months ago
Thank you Frankie Valdez and LA CDJR!My family and I are super happy with our Jeep Wrangler 4XE! I love their children play area and video game lounge. Highly recommend LA CDJR and Frankie Valdez as your sales person.

  Summer Brown
a month ago
Today I went in for a recall and received some of the worse customer service and disrespect as a customer from the service department. I was talked to and treated as child. This is my 2nd time having a bad encounter in the service department. I was told that they would need my car for 3 days to check something out and when I asked if I would get a loaner vehicle I was rudely told no and that I should make a way for my vehicle to be avail or to go to enterprise across the street. It s not what you say . ITS HOW YOU SAY IT! Idk who helped me because I heard different names but my paper work says Carlos but I heard the name Frankie as well!! I m just sick and tired of being treated like royalty to get you in these cars and once you re in them the service is horrible!!! This is my 2nd jeep & will be my last! I will give credit to Halton that did come out and atleast address me with some respect.

  Zulema O
2 months ago
I brought in my recently purchased car for a diagnostic due to a noise. Although the issue was not identified, Eduardo Guerrero provided professional and thorough guidance along the way. He informed me of the status on my car, what tests were done, and explained how to move forward. Definitely recommend working with him and his service.

  Michelle Rios
9 months ago
Purchasing a vehicle can be very stressful and time consuming however, Frankie Valdez made buying a vehicle fast, exciting, and stress free! He greeted me at the door with a smile and took me on a tour of the dealership. Frankie knew his products and he understood what I was looking for. He found the perfect car for me and I could be happier with my 2017 Jeep Grand Cherokee SRT! Thank you Frankie, you have a customer for life!