Caliber Collision
4.8 (430)
3501 W Washington Blvd, Los Angeles, CA 90018
(818) 962-5848
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Corvious Philante Abram
a month ago
They got my truck looking brand new. I needed a new bumper and a new bedside on the drivers side. Mr. Steve kept me informed the whole time and even finished before the scheduled date. I appreciate you guys so much!!!
Usman Goni Jabed
a week ago
They have done good work for my car. Their communication also good for customers. And, supportive for understanding you about the matter. Like that service.
Kipling Tarsio
2 weeks ago
Brought my car here after some boneheads attempted to steal my car but failed miserably. My car was undriveable and my insurance provided that they were the closest in their network that could assist. I am extremely grateful that I got lucky with a dynamite team here. Erika and Eric were my main points of contact and they were kind, thoughtful and communicative throughout the process. Their entire team was diligent in handling the concerns to get my car back into a drivable state. I would be glad to bring my car back at any time knowing that the team there is dependable.
Krystal Martinez
a week ago
First off I d like to thank the whole staff for bringing my car back to life. This location by far hands down had EXCELLENT CUSTOMER SERVICE . The work that went into my car superseded my expectations. After seeing reviews to other caliber collision places having not the greatest and doing my research, this place had really good reviews. I am so glad I went ahead and I brought my car here. My car was in and out faster than I knew it !Ray, Eric , America were tremendous when it came to communication and constantly calling me to update me on my car any questions I had they went above and beyond to try to assist me with any concerns. God forbid I ever have to come back here. But if I do this is definitely the place I trust my car with in the future or really anytime. Thank you once again to everyone who worked on my car the ones in the back doing all the dirty workThank you a million time to the whole staff here !
Sherral Clayton
2 weeks ago
Caliber Collision is a great place to take your vehical for repair. The did an AMAZING job on my car, the prices were very reasonable and my car was ready when they said it would be. Everyone there was very friendly and professional. I'd definitely refer them to anyone I know that needs work done on their vehical. I give them 10 stars
Lauren Hill
4 weeks ago
Steve was amazing helping through our claims process! He was very familiar with the Progress processes and was one step ahead the entire time to get me back on the road 2 days earlier than projected. Super happy with the results and communication!!
Barry Bohen
3 months ago
Caliber Collision is a company of integrity. They turned a bad situation into one that was stress free. The workmanship was top notch. I drove the car from the shop back to New York with no problems. Steve, thank you so much for making this a very pleasant experience. You have a way of putting people at ease. I would recommend Caliber Collision to anyone who needs this type of service.
Wehput E90
9 months ago
I would not recommend this shop. Very poor quality of work plus below par customer service. Fender gaps are not restored to its original form, door rubber is falling apart and a lot of over spray in plastic parts. Also, bent plastic parts showing. To top it off, pending windshield job still outstanding. Everything is paid for by the insurance plus deductible. It seems that after that, you re on your own. I ve been following up for months, it s either they would put me on hold for a long time or will have unreturned messages or will blame it the dealership for parts. I should ve chosen a different shop.Service: Body & Trim
S Car
2 months ago
Caliber was a surprise. Steve did an incredible job repairing the dents and the paint on my vehicle. The estimates were accurate and the service stellar. This business is exceptional. Steve and Tiffany both were kind and made the process actually fun. Highly recommend.
Nily Steinberg
a week ago
Smooth process at all points of service. Good work, good communication, pleasant experience. The manager, Carlos made sure that everything was good. Thank you Alex and the rest of the group!
Sydni Watkins
4 weeks ago
In dealing with auto theft, Erik from Caliber Collision was super patient with me and answered all of my questions during a really stressful time! The car was even unexpectedly cleaned for me which I really appreciated. I was kept up to date on progress and everyone was helpful.
Duane Needham
2 months ago
I was really happy with the service I received from Caliber Collision. I received frequent updates on the status of my repair.My service case manager patiently and accurately addressed all of my questions and concerns.I would definitely take my vehicle to them again.
Joseph Kim
7 months ago
Went to this shop through my insurance and realized they didn't put any coating of paint so when bird poop dried off the entire area just chipped off. I can see the difference in quality from my car prior to the job. You would expect that if you're paying for $5k for repairs that they would make sure your car was in it's original condition but over 60% of the invoice is labor and not the actual parts going into your car. Do not recommend this place.Services: Steering & suspension repair, Painting
Arelisse Myers
a month ago
Customer service and communication was the best at caliber. Would definitely recommend them get the job done right thank you
Hebert Guerrero
4 months ago
Had such an amazing experience with all the team members. From scheduling my car delivery and inspection, to picking up the car after all was done. They had me check everything before I left the shop to confirm I was 100% satisfied. Definitely happy with my experience.
Allison McCartney
3 months ago
Caliber did a great job with repairing a dent in my car. They kept me updated on repairs and were very friendly. They also have a warranty to guarantee any issues that arise from the repair.
Barbie Lincicome
a month ago
Very knowledgeable easy in and out. Easy to work with exceptional service.Bladen was our tech, perfect color match restored vehicle perfecty
Ron King
2 months ago
Very pleased with the professionalism and quality of service. While we hope not to need their services in the future (car repairs after an accident), would most definitely go back to them again if needed!Service: Body & TrimService: Body & Trim
Renee Wahlheim
5 months ago
Had two repairs done at this visit - one from 2 years ago, and a recent accident. Self pay and insurance.Both repairs done to perfection. Self pay was quite a bit less than we had anticipated.Chad at Caliber Collision kept us updated to all aspects of the repairs. Estimates were given up front and didn't change.Will use these guys for all future car collision repairs!Services: Painting, Body & Trim
Matt Doyal
5 months ago
Bailey communicated with me almost every day. He delivered good and bad news, and explained both in detail so I understood where they were in the repair process, and knew what challenges they were facing with obtaining parts and what they were trying to do to get the parts. Major updates were all delivered by phone, followed by a text with an updated ETA as discussed over the phone. After I received the car back, I did have a problem that caused the car to not be drivable, but Bailey sent a two truck to me and spent the next day diagnosing the issue, and the following day ensuring that the issue was in fact resolved. The company also displayed a high level of respect for our military and veterans, they even participate in RED (Remember Everyone Deployed) Friday with red company polos with RED Friday on them. Words cannot express how satisfied I am with the level of communication, professionalism, quality of work, and the pride to stand behind the work even when it didn t go completely right the first time. The issue I had after picking up the first time they determined to be some air bubbles in the coolant system, giving them a false sense of there being enough coolant, and by the time started to drive the vehicle, the bubbles worked their way out. They took the time to ensure that was the issue before releasing the car back to me. The car feels like there was never anything wrong! I will 100% refer anyone to Caliber Collision.
Sandra Diaz
3 months ago
Service was great. Everyone super attentive and service completed quickly. Erick took care of all my issues and made the whole process very easy and effortless.
Cindy Ashwood
a week ago
Caliber Collision did a great job on our vehicle and on keeping us updated on their progress.
Kathy Padilla
2 months ago
Bailey did an excellent job and communicated very well every step of the way. I highly recommend this company for any repairs.
Tom Gill
a month ago
Great repair shop. Excellent results, timely repair. Business like. Keep you in the loop through out. Results are excellent, just like new.
Gena Goodson
3 months ago
Great experience. Wonderful customer service. Kept me updated and finished ahead of schedule. My car looks brand new again!!
Amanda Fairbairn
6 months ago
It's never fun to have to get car repairs, but I was well taken care of at Caliber. Bladen was a consummate professional, and any staff I encountered was kind and friendly. The repair work is top notch and communication is excellent.Services: Painting, Body & TrimServices: Painting, Body & Trim
JQ's Reef Shack
2 months ago
It's like the car was never in an accident that did a great job. The text messages they send you periodically to let you know how your car is doing throughout the process is nice
Tim Lehman
2 months ago
Good work. Good service. Had issues w my insurance and they were proactive.
Susan Blueher
5 months ago
These guys and gals are the real deal. They know what needs to be done for every stage of repair and they get it done, so all you have to do is turn your vehicle over to them and expect magic. You get it back very quickly and looking brand new. Check with them first for repairs.Services: Painting, Body & TrimServices: Painting, Body & Trim
Daniel Stephenson
a year ago
Great experience. Tiffany was super awesome. They did a great job on my Avalanche. Even the minor warranty issue was resolved quickly and professionally.Services: Painting, Body & TrimServices: Painting, Body & Trim