BMW of Downtown Los Angeles

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pamela Bird
2 weeks ago
"I cannot speak highly enough of Edgar Manzanares! From the moment I ordered my 2024 BMW X3, Edgar was absolutely awesome, negotiating my deal expertly. I told him where I wanted my monthly payment to be, and he exceeded all my expectations. Throughout the production and delivery process, Edgar kept me in the loop every step of the way, and I could tell he was just as excited as I was to see how beautiful the car was in person. The Carbon Black color is absolutely gorgeous with its hint of midnight blue.If you want to buy a BMW and don't want to hear "no" or anything negative, you need to see Edgar. This is the second car I've built with him, and each time he's been simply the best and a pleasure to work with. He makes the entire process very easy because he's extremely helpful, courteous, and appreciative of his customers. I drove over 80 miles one way just to deal with Edgar, and he's so good at what he does that my three sisters also purchased their BMWs from him.In short, Edgar makes buying a car fun and simple. I would highly recommend him to anyone who wants to enjoy the experience of buying a car. Until next time!"Edgar and each time, he's been simply the BEST and a pleasure to work with. He makes the entire process very easy because he's extremely helpful, courteous, and appreciative of me. I drove over 80 miles one way to ONLY deal with Edgar. That's how good he is. Edgar makes buying a car fun and simple, just ask my three sisters who also purchased from him. Until next time. :)

  luv2xra
a month ago
I dropped off my vehicle for service and required an oil change and replacement of engine coolant. After picking up the vehicle, I received two notifications. Oil change was still needed and engine coolant is low. Yesterday I went to the service area so they can reset the engine oil notification. The service tech assume that the oil change did occur but just the notification was not removed. I left voice messages with their service technicians and I am still waiting a response to resolve my issue.I wonder if they even change any of those fluids since those notifications continued to appear after getting my vehicle serviced.

  Lacy
3 weeks ago
Thank you to Dan Fox for helping me and my boyfriend find the nicest i4 out there! We looked at a dealership in Long Beach but walked out when they gave us the pricing. We called Dan and within an hour , he had lease numbers ready and located the most perfect, tricked out i4. Thank you for making this so easy!

  Miguel Cubas
10 months ago
Thank you to Luis Hernandez, & the staff at Nick's! Luis made it happen for us! Wonderful customer service, super cool and easy to talk to & deal with. Very, very, patient. Listened to us, and really worked for us. Could not have Gone any better with him. From the BMW dealers we visited, by far the best experience we had. We could not be happier with the car. Please ask for Luis, he Will make it happen for you! Thank you again, and thank you to the staff at Nick Alexander BMW.

  Victor Martinez
4 weeks ago
It's been a week since I've picked up my order from BMW of Downtown LA. They were so helpful throughout the process of ordering a car and having it delivered. Edgar Manzanares was great and so was everyone else whenever we needed to communicate.They were kind and extremely helpful. I would recommend to everyone to come here for their next vehicle. They made the ordering process simple and straightforward for me. Looking forward to the next time I need a vehicle as I will be returning here.

  Jebreel Salameh
3 months ago
thanks again to eladio Marquez very friendly and very helpful. It was my first car purchase and he made it really easy and fun for me and my brother! I highly recommend him and thank you to everyone else

  Alan Pilest
3 weeks ago
I recently purchased a car from BMW of Downtown LA. Huge shout out to John Daley. Super knowledgeable, friendly and laid back, which made the process so pleasant and seamless. Even after the purchase, John has been available for questions. Highly recommend him to those looking to purchase a BMW. Thanks John and BMW of Downtown LA!

  Julio Sequeira
6 months ago
I have boughten 4 BMWs from 3 previous dealers. I have had 3 different experiences that couldn't be any different from each other. I won't tell you were I went and received deceitful selling and financing tactics. But I will say do not waste your time going to other BMWs. Save yourself time and disappointment and go look for Jon Won at BMW of Downtown LA/Alexander Imports. Jon will go above and beyond to help you find the car you want, wherever it is! He has helped us get a 3 series and brand new 2024 X3 (which wasn't even on the lot but he made it happen!).He's straightforward and honest something that is not found in car dealerships. I did the mistake of going elsewhere previously. Never again. I am sticking with Jon.

  James Lin
4 months ago
Worked with Stanley on leasing my new ride. He was very professional and knowledgeable about the car. Smooth transaction with no issues.

  Kevin Bannerman
4 weeks ago
Client advisor John Daley is terrific. I had a few concerns about buying out my lease and he was patient and really helped out. He checked in every so often and assured me things would go smoothly, which they did. So big props to him, you are in excellent hands if he is your sales guy. On the other hand, the service department let me down and thus the four star and not five star review. But seek out John if you are shopping for a BMW!

  Denise Logan
9 months ago
I worked with Alex Lopez and I couldn't be happier with the quality of service I received. He made my purchase so simple, never pressured me to buy or trade my vehicle. I didn't get a BMW but when I am ready to buy one I'll go back to Nick Alexander because of Alex!

  Ed H
3 weeks ago
The name may have changed but the same great staff is there. My go to BMW expert, John Won is still there and he has always taken care of me and my family. His concern and profesionalism are second to none. He has my business for life. Thank you! John!

  Jeremy M
a week ago
Updated review coming.---------------------------------------I wish I could give a better rating, but my experience with my 2016 BMW 328i has been more frustrating than I ever imagined.It started with a simple misfire code in 2021,suggested by valencia BMW. Diagnosis is oil leak in injector well caused by gasket, and valve cover gasket by the independent shop. Little did I know there was much more as I was not the primary driver at the time. Fast forward to to 2024. Trying to get it fixed has been a nightmare. Despite having a SULEV (Super Ultra Low Emissions Vehicle) warranty, and federal emissions warranty which I thought was pretty solid, and which my car qualified for under year and mileage. I've hit roadblock after roadblock.First off, getting a straight answer from the dealership has been like a game of hot potato. BMW OF Downtown LA, quoted me $265 just to look at it on March 16 2024, and then said the warranty work was denied because there's no check engine light with some internal confusion about who's responsible. Enrique Valdez, the service advisor, pointed to the foreman denying the claim,followed by BMW NA saying it's the advisors call. As a consumer, who really knows? BMW North America suggests going to yet another dealer, meaning more fees, more time, and more hassle.What's the point of a warranty if it's this hard to use? The independent mechanic had no trouble diagnosing the issue, but BMW's service centers just keep sending me in circles. I thought BMW stood for top-notch quality and customer service, but this has left me doubting. Just a heads-up for anyone thinking about their warranty coverage it might not be as straightforward as you think.This experience has left me questioning the value of BMW's warranties and their commitment to customer service. A word to the wise: don't assume your warranty will cover you when you need it most, especially if that check engine light isn't on.Also I was told loaners are reserved to specific people and if they have a sticker on the windshield it's not available after asking if i could switch to the newer version of the 5 series sitting there... The original loaner I was being given had a check tire pressure light! I refused it not wanting any problems. They gave me another loaner with a... sticker on the windshield! Parked in the same area! I've been a customer of BMW for more than two decades and this has never happened. It's making me consider my brand loyalty to BMW.Jeffrey on the other hand wonderful

  Pascal Lamy
5 days ago
Scam alert!Typical bait and switchDealership under new management since last year.Received email for free vehicle inspection & manufacturer recall work, booked the morning of work made the appointment, went into dealership on time - service center turned around and said it's $260 for them to even look at the vehicle, they wonder why people don't trust dealerships.I

  Alex Lee
2 months ago
Tried to get a extended warranty from them and was quoted the wrong priceThe service advisor charged my card right away for the wrong price but call me after promising to issue me the refund but did not do so.After reaching out to them, Jennifer, the customer relations manager reach out to me. She was Prompt, Courteous, and Extremely responsible on answering all my concerns.She kept me in the loop on what was going on and was able to address my credit issue within the next dayAlthough there were a hiccup during the original transaction but I would definitely recommend them for to others for their great service!

  Shelby Linka
2 months ago
Buyers beware of this dealership and especially the general manager Ruben Espinoza. The guy is a manipulative liar and does not work in your best interest for negotiating. Ruben will tell you one price and bring you another. He will try to tell you that the price is only good when you re there to try to get you to budge. Get everything in writing while negotiating so there is no misunderstanding of the facts. The sales guy Omar Zyout was pleasant to work with if you re going to give this dealership any sort of business.

  Sebastian Nixon
3 months ago
I recently had an outstanding experience at the this BMW dealership. The staff's knowledge and professionalism were impressive, making the car-buying process smooth. I have been helped by Joe Pinedo both times and I highly recommend him. He was attentive and guided me through various options, ensuring I found the perfect BMW. The entire process, from test driving to finalizing the paperwork, was efficient and enjoyable. I highly recommend this dealership for anyone looking to purchase a BMW.

  Josh Reyes
a month ago
Stanley was easily the most helpful person I have worked with between 3 other bmw dealerships. Superb communication and excellent customer service. Fully transparent throughout the entire process. Thank you Stanley. 10/10

  Mark Jenkins
4 months ago
Had a great experience with my new lease. John Won provided me plenty of info ahead of time via email, and was able to make process smooth and straightforward when I visited the dealership. Test drove, signed, and was finished in very little time overall great experience compared to others dealerships.

  Sarita A
3 months ago
If you're coming to BMW of downtown Los Angeles, make sure to ask for Edgar.Edgar is the best in the car industry.He's on top of what it takes to make sure you leave happy.He is trustworthy and reliable.Definitely see Edgar for great deals and an unbeatable experience.

  Jake Norton
3 months ago
John Daley provided me with great customer care and a very fair deal. John stayed in touch, communicated well and was even-keeled through the process. Five stars to John and BMW Downtown LA!

  Emma Webster
5 days ago
Absolutely glacial. Waited for hours for a simple service. Service team had miscommunication and ordered parts I didn t want, which delayed the process even more. Service team didn t wash or clean my car, despite saying they would

  Melanie Sommers
4 months ago
John Daley was wonderful, walked me through the entire purchase process and was always communicative while my car was ordered and delivered. When I went to pickup the new vehicle, John and his team were so hands on and patient while they showed me every feature of the new electric vehicle I purchased. I would highly recommend John and his team for your next BMW!

  David Chang
4 months ago
Had a very pleasant, smooth, and streamlined process at this dealership. Omar Z helped me with my trade in and new purchase. He was very helpful, polite, and professional. No run around or playing games. I Definitely recommend him and this dealership.

  Brandon Thai
3 months ago
Edgar, my sales representative, was fantastic to collaborate with. His patience, accommodation, and lack of pushiness made the experience enjoyable. Additionally, his managers were friendly, working seamlessly as a team to ensure the success of the deal.Thank you Edgar!

  Giselle Gutierrez
3 months ago
I m beyond excited to take home my new X3! I literally was just checking out the vehicles online and decided to submit an application. Omar called me right away and made the whole approval process fast! He gave me what I wanted! Thank you so much for your help! I m excited to have my first BMW! If you re coming to this dealer ask for OMAR! He s the MAN!!

  Jared Rothenberg
a year ago
My friend Malik Neal referred me here years ago and I have been a repeat customer ever since. My family has leased two cars from here and I purchased a used one for myself. This is the best dealership in LA hands down. Normally I dread dealerships and the sales reps but this was a different experience. I was helped by Joe Pinedo most recently and he has been one of the best sales people I have worked with. Responsive, kind, and on top of everything.

  Christian Gonzalez
4 months ago
One of the BEST experiences I have ever had shopping for a new car! Stanley Liu was so helpful and patient with me! I had a lot of things to work with and he kept a positive outlook and kept looking for the best deal for me! If you are looking to get into a BMW please ask for Stanley!!!Thank you again for making this so seamless!

  Ramiro Ramirez
4 months ago
Went to this dealership just to check it out and ended up getting such a great deal. I was in and out really fast and the customer service with my family while we waited was the best. Omar was very helpful from beginning to end and i can feel i will return in the future to check on another great deal again. Thank you Omar and team.

  Priscilla Marie
2 months ago
Thank you DTLA BMW, this would have to be one of the easiest most pleasant experience I had when purchasing a BMW. I love my new M3, it is exactly what I was looking for and you guys made it happen!!! Eli in Sales was great and made sure I was happy with the payment I was walking out with.Thank you to the entire staff at BMW DTLA! I will be sure to purchase my next car from this location. Great options, pleasant experience, and very knowledgeable in their selection. If you re looking for a BMW, make sure to check them out first you won t be disappointed.