Norm's Automotive Center, Inc.
4.8 (130)
3441 Sausalito St, Los Alamitos, CA 90720
(562) 598-0404
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ian Nielsen
2 months ago
The owner Sarkis is a refreshingly honest mechanic and business owner with strong professional integrity. I have received outstanding service here multiple times and he refuses to charge you if the job is small. He will also tell you if he is unsure of an issue and will always charge you the lowest he can. With a large team/shop, and personal integrity beyond the others, this is hands down the best mechanic in the area.
Kristina Chapman
2 weeks ago
Might be a little pricey, but they do as they say and check with you before doing anything else. Never felt as if they were trying to pull a fast one on me. That sense of security is priceless.
Douglas Nobles
a month ago
I took my 10 year old Kia Rio in because it was shuddering when it shifted. Sarkis took it in and diagnosed the issue as two sensors. Picked it up the next day and it runs like new. Best part is the cost was very reasonable. Thanks Norm's Automotive!
L C
a month ago
Took a chance on this place because it s local. That was mistake. Spent almost $600.00 and after numerous calls back and forth, numerous times having to take our vehicle back because the issue was never resolved we finally threw in the towel. The man (Sarcos not sure it s correct spelling) is always very rude. Almost belittling when you call back regarding the issue still arising after it being fixed I could go on and on but all I will say is do yourself a favor and find another shop. Don t say I didn t warn you.
Dana Benko
3 months ago
Norms is great. We take all of our cars there. Fair price and prompt. The only thing is they could call you when it's done. Not always the best communication.
M. O.
4 months ago
They're always accommodating, prices are great, and they always take care of my issues. I'd highly recommend, but I'd also call ahead a day or 2 to make sure you're on the schedule.
Alina Demeter
4 months ago
Sarkis is our, long time, family mechanic. He is honest, and a great guy! Highly recommended!
greg mack
7 months ago
As always this is my go to mechanic. I don t think he even knows how to overcharge. It is always less than I expect it to be. Only advice is call in the afternoon to check when your car is ready cause they seem to get busy and forget to call you for pickup.
Dean Knutson
8 months ago
I have been coming to Norm s Automotive Center for 3 years. A friend had recommended this place because of their reputation for honesty. Sarkis is a knowledgeable and helpful man, his crew is amazing!
Dave
2 months ago
Just had a kind of tricky problem with my Honda element. Norm s automotive fix the problem with a good price to booth.
Aida Alonso Iglesias
6 years ago
Very honest owner and great service. They don't charge for checking the car, only for fixing the problem. It uses to be very busy but they work really fast. Good mechanics and very efficient business. Very recommended.
Jack E Curenton
a year ago
Been coming to Norms for over 14 years. Honest dependable work, reasonable and fair pricing. Never had to worry if work was done correctly. I moved to south OC and still drive the extra 35 miles for service.
Kathleen Stewart
a year ago
This place is always super busy. I stopped before noon to see if they could fix a tire for me that Jiffy Lube couldn't do. Almost everyone was at lunch. With only two employees, they took me anyway and within 15 minutes they fixed my tire and then refused to charge me. WOW, I got all choked up, nobody does this anymore! What an awesome place! Their receptionist is also way cool! Thank-you so very much for your kindness! I'll be coming back here for future service for sure! I'm so grateful!
beach timesb
a month ago
Last of the honest mechanics, but the parking is insane here since the Apartment complex went in.
Annie Bausman
2 years ago
Drove in on a flat tire and they were so professional and kind. Fixed my issue in 15 minutes without charge . I'll definitely go back for services in the near future.
Shane Coles
2 years ago
Sarkis is an excellent mechanic. My family has had our Toyota serviced here since we bought it in 2004 and it's still running at 240k miles thanks to the excellent work here. Beware, the prices and work are so good there's often some wait to have your car serviced, so drop it off early in the morning if possible.
Brian Maris
4 months ago
Great staff. Gave me a quick reasonable quote.
Susana Salazar
a year ago
I'm new to the city and this was nearby. Not only was it down the street but had the most amazing reviews. Now after going here, I see why so many positive reviews!! The owner and the workers there are amazing and they're upfront with pricing with anything you need. I left my car overnight as they had a lot of customers, and everything went smoothly! Definitely recommend this place!Service: Vehicle Inspection
Alec Brok
10 months ago
Know what they do, and they do it at a reasonable price! I wouldn't take my cars anywhere else for repairs and maintenance. Thank you Sarkis!!
Patrick Ayala
a year ago
Job: Custom swap to Bremvo on V6 2014 2LT RSSummary: Norm s was one of two mechanics who wasn t scared to take on what I d call an easy assignment. He did a great job for just a tiny bit over the quote. All of the crew are super nice and easy going and they don t BS. I highly recommend
dan b
a year ago
Norms is a great shop with excellentcustomer service and competent technicians.Sarkas is an ethical business owner and gives customers trustworthy, experienced advice to solve your automotive challenges. It has been a blessing to have this shop near by.Services: Auto engine diagnostic, Auto brake repair, Auto tire replacement, Oil changeServices: Auto engine diagnostic, Auto brake repair, Auto tire replacement, Oil change
Allan Vargas
2 years ago
Norm's was highly recommended by a friend and the team at Norm's did not disappoint. I went in for two good size projects and they completed them quickly. Norm's was also $150 cheaper than the other guy around the corner from where I live in Orange County.I will definitely come back.
George Jackson
a year ago
Had starter replaced. They did a good job but it wasn't cheap - $700+ for parts + labor. Pretty quick turnaround
Sophia Panarea
4 years ago
I brought my car to Norm s for an oil change. Months later I noticed a slow oil leak. I brought it back there and he told me it was a transmission leak, not oil, and would cost $1,800 to fix. I then took my car out of Norm s and brought it to the Chrysler Dealer. They said it was the oil cooler that was cracked from tightening too hard from the oil change. I had to pay $1,400 to fix that! My car would have been perfectly fine if I didn t bring it to Norm s for an oil change! Plus, he lied and said it was a transmission leak, and was going to charge me $1,800.
Richard Caldwell
7 years ago
I have been a Norm's customer since 1986. Have had all my kids cars serviced there as well. Found the owner and mechanics to be professional, knowledgeable, and honest. Even the time a problem was misdiagnosed, they immediately corrected the problem with no charge. I highly recommend them.
Jack CURENTON
2 years ago
I've used Norm's auto repair for over 10yrs, best service, honest mechanic. Sarkisian is awesome and a straight shooter. I'm still going back to him after moving 35 miles away!
Kim Strandness
2 years ago
This was the second and last time I will ever use Norms. The first - my daughter needed the air conditioning fixed in her car - about a week later we got it back. My daughter had to call for updates even when they said they would call. The second - my son s car wouldn t start. We were pretty sure it was the starter and had it towed to Norm s on a Friday morning ( in spite of being open Friday and Saturday , they didn t even look at it till Monday and we didn t get it back till Wednesday. Again the communication with them left something to be desired. So not using themServices: General repairs & maintenance, Air conditioning
Jan Goodwyn
2 years ago
Recommended by a neighbor. Best service I have found in years. Honest, straight forward, fast, efficient, friendly, and supportive. Was comptemplating a 500 mile+ ride trip for my daughter-in-law Brian surgery.Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair
Nick Paulos
a year ago
I trust this location for identifying and properly repairing my car. The downside is that it's always very busy and hard to get your car in for service on my schedule. Do not expect your car back the same day on must occasions.
Robert Zippy
7 years ago
I have been a loyal fan of Norms for many, many years since 2008. I have a Honda Accord. That's when he did my rear brakes for $147. I had 48,386 miles. He did my front brakes in 2010 for $159. I then had 76,127 miles. And today, after 8 years I finally redid my front and rear brakes after 122,000 miles on those rear brakes! New pads and resurfaced front rotors, Resurfaced rear drum and new shoes. My current mileage is 170,000 miles. Awesome brake job Norm! NOrm is very fair and reasonable and he did my job today in only 1 1/2 hours. I HIGHLY RECOMMEND NORMS for their quality work and reasonable prices.