Long Beach MINI Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom S.
a week ago
I've been bringing my Mini for service or other maintenance issues to this location. Great service, they keep you updated about your vehicle status and are very transparent about their prices. Not pushy at all either. If you have a Mini, ask for Joshua. Super friendly guy and gets things done quickly and efficiently.

  Jen McGuire
3 months ago
My first time visiting this service department for my new Mini and I was very impressed. Joshua helped me out and he was personable from start to finish! The amenities of the place were impeccable and my service was done in record time, even though I wanted to stay longer to enjoy the lobby area! They didn t try to sell me on any unnecessary services, and I appreciated that. Very clean, upscale, and good service.

  John Lee
8 months ago
Look for Brian in the service. Came here to replace my cooper rear left tire. Beat the all the prices from online tire shop and other dealership. He is the man!! 10 Stars... Knowledgeable for entire mini line ups and even recommend good place to eat lunch. Thank you!!

  Brighton Heights Java N Cream House
4 years ago
My husband and I decided to choose this dealership because of the reviews and it's in our backyard, Long Beach. The experience was Excellent and we would like to personally thank the Manager Paymon and Sales Associate Edwin for closing the deal for us. They were very professional and accommodating . Do believe the reviews this dealership takes Pride in satisfying its customers... Thank you again... 2016 Mini Cooper Countryman...

  Maria velasquez
2 years ago
I came in to Long Beach BMW and Mini dealership I had an appointment for a diagnostic test at 8 o clock my Mini Cooper Countryman was making a noise when I was backing up turning the steering and some others thing so they offer me a shuttle to take me home because he was going to be for a few hours Sergio the driver was nice . my service advisor was Miguel Rivera i see why he is a advisor he is understanding and listen to what I needed to get my car back and running perfect he offered me a loaner but I did not really wanted to get one . so he kept in touch with me and what was happening with my car and what was needed and what was going to be fixed to make my car running perfectly. It took a week and a half.. now the only reason i had to wait is because they had to order the parts so I had no choice but to wait.. and the cost was pricey but it is worth it there s nowhere else but to take your car at a dealership they will fix your car the right way they have The right tools for your car it was Worth to wait !! now my car is back Running perfect now I can drive my car Safely on the street with my family I would like to thank Miguel Rivera and his team for a awesome job they did on my car I am so grateful for your customer service I really appreciate it !! One more thing can you please thank the mechanic that work on my car he did a perfect job sincerely your customer MariaV

  Suz Keen
a year ago
They like to transfer you from the service department to the person who makes appointments about 20 times to get anything done. They don t talk to each other over there, makes the process antiquated and frustrating for the customer, who is no doubt already not feeling great about needing service. Once you re there it s fine but a bit run down. Don t expect to feel pampered for buying an extremely expensive car.

  Denise Estrada
a year ago
It's always a pleasure bringing my mini, "'Spresso", in for maintenance. The service people are so friendly, cheerful, and kind. Is it because they get to play really good music of their choice there? All my questions were answered by my service-agent, Josh. He made sure that I received a loaner Mini, so I could get to work and do other necessary tasks while my car was being worked on.When waiting for clerical stuff, it's actually rather pleasant sitting in the lobby, where one can relax on a sofa, enjoy a cappuccino or tea, and watch cable on a giant tv. (I don't normally do these things on a typical day, so it's kind of a special treat)Of course, I realize that in the end I am actually paying for all of these little extras, but I'm going with the trust that -aside from the goodies- this dealership actually cares enough to deliver the best quality auto-service and repairs, of course, only time will tell. I feel my dollar is well spent ensuring that I will travel safely to places near and far in my refreshed Spresso. Is this cheap? No. Affordable to most? Perhaps not, but they do offer payments with approved credit. With regard to consumer immediate gratification, you couldn't do much better than LONG beach Mini when getting your Mini Serviced. Overall, I believe it's worth the triple dollar signs for this level of comfort and care.

  Jackie Moncada
2 years ago
Ever since I got my MINI back in 2019, Long Beach mini has not failed me. Thanks to my advisor Miguel Rivera, my service checks and visits are always amazing. I like that he always makes me feel welcomed and secure enough to ask any questions I may have. Even during covid times, Long Beach Mini has been doing a great job with assisting people with their vehicle needs. It s always super clean, the people are very nice, and there isn t ever a time where you re just standing there lost, someone is always there asking if you need assistance with ANYTHING. Totally recommend!

  Tanja Baum Low
5 years ago
I enjoyed coming here before and they always gave top service. This time however it was questionable. You could tell that they were either overbooked or understaffed.I called them in the morning because of a suspected damaged tire. It showed low tire pressure after going over something small on the street. The service technician was kind and helpful on the phone, ordering the tire right away so it would be in the next day when I dropped off the car in the morning.I dropped off the car in the morning before they opened and called to verify that they received it. By 10 am still nobody had looked at it. With other service appointments it was understandable that it might had to wait. On that day I received a call at 5 pm that nobody found time to check on it. For one tire - that is a problem!Next day, same game. I received a call by noon saying the car would be done now. However the invoice was not complete. I asked to have it emailed to me so I could pay it and pick up the car after service closed. After figuring out what car we talked about, I received an invoice by 5:15 pm. I picked up the car at 6:30pm.They had the car 2 days to exchange 1 tire. For a dealership that services my car, they didn t wipe off that rim, didn t wash the car, but they did check on the fluids. However, they didn t close the hood. Which I noticed on the freeway as the hood started moving.I have always been extremely impressed with this Mini dealership and their service and care. This time however, it lacked everything I came in for.

  Christopher Manlisic
5 years ago
I've purchased multiple cars and this was the best experience I've ever had. These guys were very honest, efficient and made the purchase smooth and hassle free. They were nothing short but perfect. I drove over 2.5 hours in the rain from San Diego tp buy the car and I'd do it again. Ethan and Matt were a great team. Feel rest assured you're going to get a great deal and even better service! Thanks guys!

  Tiffany Gaston
a year ago
I just wanted to thank the service associate Alex for his service. He went out of his or beyond to assist me with my car. He made a not so good experience much better very professional. Thank you for your service.Service: General repairs & maintenanceService: General repairs & maintenance

  Frank Cirioni
4 years ago
Excellent customer service. I arrived a few minutes early for an 8:00 a.m. service appointment on a Saturday. I was greeted by Zachary and he quickly walked me through the intake process. I asked about a service that wasn't included in my service package (registering a spare key) and Zachary said he was happy to assist me. Approximately an hour later, Zachary called to let my know my car was ready for pick up. When I arrived, my car was ready to go and recently washed by the LB MINI staff. Additionally, my spare key was registered for my vehicle at no extra cost. Great experience at LB MINI - will definitely be back for my next service appointment.

  David Miranda
a year ago
I've taken my JCW to other MINI dealerships but the personal service I receive from Brian White at Long Beach MINI Service is incomparable. His knowledge about my vehicle and MINI in general is usually not seen in this day and age from most service writers. And his personal skills are very much appreciated.I definitely highly recommend Long Beach MINI Service!

  Brianne Davenport
5 years ago
Edwin and Will were amazing! Had a very pleasant experience. A very professional organized team! I was in and out with my new car at a very reasonable time. The team members were very friendly and answered all my little question thoroughly. I appreciate there patience, honesty and positive spirit. Very great experience thank you guys!

  Jenna Mattingly
6 years ago
This is my third MINI from Long Beach MINI. I always have a great experience here. I would say this most recent visit was by far the best visit yet. My advisor, Kristle, was AMAZING! She responded to all of my emails and texts immediately. I never had to wait for a response. She made my lease return process super easy. She seemed to really care about getting me into the right car. I am very happy with my purchase!

  Tabitha Lentle
6 years ago
Just leased my second MINI through Long Beach MINI and I love it! I called or emailed ALL the LA area dealerships and Long Beach has the best prices and were by far the best to work with. I first met with Ali at the dealership and he was friendly, helpful, informative and not pushy at all. He showed us several cars and worked with us on the price to get to a place where we were happy. Matt helped us with the purchase and was also friendly and helpful. I ll be back again when my lease is up!

  Bryan Clark
5 years ago
I received a recall notice. I called the dealership and scheduled an appoint, for two weeks out, to have the part replaced and my oil changed. I arrived at my appointment and was informed that the part is specific to the VIN and was never ordered. I was told that I must have called the scheduling service and made the appointment through them, and that they would not know to order the part. I did not. I called the dealership, because that s where I purchased the car, and because I needed an oil change. I selected the service depart, and made the appointment. The representative said she saw my recall notice in the system and told me that everything was good to go. I had my service done, but I have to return next week to have the recall part replaced.

  Ryan Sharma
4 years ago
Everything was good so far. Sales agent SAL provide us excellent customer service. test drove the car with him. offered us coffee, snack and water bottles. After fiance people try to add extra stuff. which one should be optional. they keep pushing it. we said we don't want it. took us 4 hours wait to sign the documents. and we signed the documents in less than 5 mins. Fiance people are so rude. they will only give you importance if you buy optional stuff and extended warranty. so they can make a money of it. beside that they will act rude and tough to you. Giving 3 star because of Sal customer service.

  Brittnie Munoz
5 years ago
The best experience I've had at a car dealership. I called ahead of time to make sure the MINI I wanted was still in stock. When I arrived, they already had it pulled out of the showroom with my name on it, ready for a test drive! The paperwork was quick and easy and the whole team that helped me was incredible - Shout out to Daniel, Paymon, and William for the excellent service. My first car buying experience was seamless!

  Robert Sachuk
5 years ago
Completed repairs as recommended my last visit. Had to add some rotor and got the call mid-day. I asked if they could get the added work done that day. Told them to proceed when they said they could. Got call from service advisor at the very end of the service day saying rotors just delivered (apologized for not having in stock) and need to keep car overnight. Had a loaner, so that worked out. Interesting that when SA called about keeping car, he mentioned a possible discount for the inconvenience. After all, I did have plans that evening that I had to cancel. But I wasn t about to take their loaner out. Picked up the car the next morning and was ushered to the cashier. No further mention of discount though. Billing was fine and as estimated. Repair folks have always done a good job for me. Parts and cashier staff are always thorough and friendly.

  Megan Ir
a year ago
I do not trust them with any service. The first time I went there for an oil change they gave me a $1000 quote on my brand new car for random maintenance! The second time they wanted to sell me a $400 tire because they said there was a nail on the tire that was not fixable. It turned out the nail was not on the side and I fixed it for $15.Service: Auto maintenance

  Mike Plantenga
5 years ago
Superb job working with my daughter and me getting her first car. Great selection of cars! Helped us out on the questions she had and did an awesome job working the car we wanted in our price range. They took the time showing my daughter to use the items in the car after we bought it. Definitely recommend Long Beach MINI with the great people and service we got.

  Lena Cortez
3 years ago
Tried to call and get info was hung up on but I went online made an appointment for Saturday at 10 was very easy first time here was unsure where to go but they have a sign that said service was greeted within 2 minutes & was confirmed for my appointment told me an advisor would be right with me, met Manny Hernandez told him I was here for regular service & tire sensor might need replacement, was quick and friendly got me on my way, got updated text, which was cool all my info at my fingertips. Got a text my car was ready was less than estimated, always a plus, very satisfied with service, and cashier was quick and friendly also Manny came over and told me my sensor did not need replacing it was just unplugged (like that extra touch of customer service) made my experience more comfortable that I picked this mini dealership will be back for all my mini countryman services. Thank you guys

  Janie Sullivan
8 years ago
I've been a long-time BMW owner and yesterday I took my 3 series in for routine maintenance. Tom Miller, my service advisor, is awesome. He also notified me that there was a recall fix that needed to be performed. I was saddened that I was told I could no longer get a rental because my service would be less than 2 hours. I accepted the offer of the free shuttle, but waited 45 minutes for that courtesy. Sergio, the shuttle driver, was kind and delivered me home. In the end, my service took more than 4 hours. My car was serviced and spotless when I picked it up.In the past it was so easy to get service and not interrupt my busy day. Long Beach BMW should re-think the rental policy. This would have been a 5 star review otherwise.

  Katherine Farrell
5 years ago
I bought my car here and it was an excellent experience. I moved to the South Bay so started using the service department there. It wasn t a great experience so I decided to use signal hill and see if it was better. It s is !!!! I recently had issues with my car due to not being under warranty anymore I used an independent mechanic in the South Bay for a small issue- big mistake! Literally as I m getting off the freeway today to get my oil change at the dealership the check engine light is back ! I drop my car off and they were able to tell me what the issue was but the original mechanic needs to fix it. With some digging around they found that the original issue that was affecting the part the other mechanic did to the tune of $500 was the problem. So until that s properly handled they can take care of the real issue under warranty at no cost to me. Amazing. Jonathan is my service guy he s great! These guys really take customer service to a new level. Thank you!

  Eric Strauss
5 years ago
Overall a great experience everyone was nice, and we were in and out of there pretty quickly. We paid cash so we didn t have to deal with any of the financial stuff. The only reason I gave it four stars instead of five, Is that the car I purchased had low oil. I didn t realize this until I decelerated quickly on the freeway and the oil light came on. This really is something they are to have dealt with before selling the car. 2014 is the year of the car. But I added a quart of oil and it s fine now. So no big deal. Overall good experience. I d recommend this dealership for people buying a car.

  Michael W
2 years ago
I can barely say anything positive about the dealership. I've brought my Minis in multiple times and almost everytime it is something. Recently I brought my car in and something that should have taken just a few hours, took 5 days!!! My car sat there for 4 days and they did nothing with it! Once I called asking when it would be fixed, turns out they had lost the key and never even called me.

  Y (Shutterbug)
6 years ago
I went to Long Beach Mini because of a low tire pressure alert on my car. They aren t my original purchase dealership, but because of time and convenience, I went to them, and they were very helpful. It turned out that the tire I was having issues with had a nail on the tread. The tire still had a lot of tread on it. It was a little strange that they don t offer to patch the tire in those cases. (My original purchase dealership has that option. Last time to patch a tire cost me only $20.) All they can do is replace the tire with a new one. I would have to take it somewhere else to get it patched. It was late in the day, having just gotten out of class, and not wanting to find somewhere to patch it, I just chose to buy the replacement tire.Those run- flat tires aren t cheap and it set me back a couple hundred dollars, but at least I can drive without worry.If I can make a suggestion to their service department: please offer to patch tires if there is a nail on the tread and if there is still a lot of tread left. Jonathan is the gentleman that assisted me and he was cordial and professional. Thank you, Jonathan.All in all, my experience was good. I recommend them. I was comfortable there. For some reason, being a woman, I don t like going to car dealerships alone, but I was okay.

  Jacqueline Yates
4 years ago
Staff is amazing. Took my car in for a recall issue. They set me up with a loaner car in the latest and greatest edition. Zach kept me updated on the service status of my vehicle. Only problem I was left with was having to drop the keys off for the 2019 Mini because i fell in love. Great salesmanship y all. Thinking of upgrading soon.

  Marianne Andres
4 years ago
Every single time I have had my MINI Cooper serviced at the Long Beach MINI dealership, I have been incredibly pleased with their customer service. I have been assisted by different service members, and each of them has been very thorough and helpful. Sovann has helped me the last few times and she is always so wonderful!