Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Johnny Blues
11 months ago
Brought my car here for some minor cosmetic damage.The staff here were great and informed me that due to the car being brand new it may take longer then expected.I got my car back in about a week.The car looked brand new again. Everything was fixed accordingly.Glad I brought my car here.Thanks.
Alex Garcia
a year ago
This is the third time that I have taken one of my vehicles for repair at this location. The first two were an amazing experience. This time around has been nothing but a horrendous experience. My vehicle was taken in for minor damage (at best) of my rear bumper from a fender bender. When I asked for a time frame in the beginning, they could not give me one. I was told it could take longer than a week or even a month and that I would receive a call after dropping off my vehicle the same day to give me a time frame of when it would be done. I never received the phone call. I then received a notification of when my vehicle would be done through an application that they use. When I went in, I was told my vehicle was not done and that they forgot to update the application to let me know.One year ago I took in another one of my vehicles for rear bumper damage three times worse than my current damage and it was finished in two days. I was given an estimate by the repair person upfront and the repairs done were great.This lack of service is unacceptable for any business. People need their vehicles to get around and taking over a week to repair minor bumper damage when it was done previously in two days is unacceptable.Because of my previous experience, I recommended many people to this business. I even had two people tell me they took their car after I recommended it. I had other damage I wanted repaired but it looks like I will not be coming back here or recommending this business again. Whatever the reason, there is NO excuse for passing bad service to the customer.
Shanda Ratterree
4 years ago
I took my car in at 7 am this morning, granted I did not have an appointment since this was a slight emergency situation. It s now 2:24 pm and my car still hasn t been touched and may not be done today. I m having the keyless panel replaced because it broke off in-two while I was driving on the 91 FWY last night. It popped off my door and split in half with wires hanging out. For a $193 part, I m being quoted an estimate of over $500.I really feel taken advantage of and will NEVER return to this dealership.
MM H
5 years ago
Exceeded expectations. Finished fender work a day early, did a great job and washed the car too. Roger estimator awesome. Good office staff.
Mario Martinez
a year ago
Body shop was quick and efficient. Great service. Got my car back in a week. Very happy
George Munoz
a year ago
I took my truckThey made me feel relaxed and were confident on what they're doingThey helped me from start to end and kept me informed all of the processI Really recommend CARUSO and all of their staff
Dom M
3 years ago
Great customer service. They always keep you updated with whats going on and they're very up front with everything.
OptimusAl
4 years ago
This place is a scam. AVOID THEM. I had recently brought my SUV in after a minor collision, which caused damage to front bumper and fog light, because they are part of Mercury authorized repair shop. Caruso had destroyed my car in an effort to hike up fee for repair. They damaged my car fender, running bar, and plastic molding. Now my vehicle is a total lost. This place is a fraud. I will report them to BBB.
Coach Brian Gill
4 years ago
Took more than a month to fix my door and then I had to bring it back twice but they hooked me up with a nice rental.
Christy Hadadea
3 years ago
Wonderful great customer service. Good prices all around great experience.
hyp3rxw0lf
3 years ago
Friendly staff, quick, and made sure my car was taken care of
Michael Carson
3 years ago
Very Professional and quality work.I would highly Recommend Caruso Col txtlision Center!!!
happyfixer d.i.y
5 years ago
Great environment and employees will help you any way possible with answers that are very knowledgeable even visually
Abdollah Khodadoust
3 years ago
Outstanding service. Professional staff who know their business.
Russ Thomas
4 years ago
Never called me back when they said they would and took them 4 weeks to do a 1 week job
George Harper
3 years ago
The place is great and clean and the service is good
John Zanier
4 years ago
Excellent customer service and results.
VaNess DIva'LiscioS
5 years ago
Vry Prompt Service.. Friendly Staff!
David Beranek
5 years ago
Poor workmanship. Would NEVER go there again.
brian g
4 years ago
Go there if you have insurance coverage.
Deanthony Langston
a year ago
Not good. I was surprised.
Katrice Keana Wall
6 years ago
Awesome service! Ron is awesome!
Teresa Castillo
2 years ago
Very nice and on time.
Boaz Hess
3 years ago
Excellent customer service
JSOCAL
4 years ago
Very good service
Joseph Robinson
6 years ago
Grest Customer service
Clarence Harris
6 years ago
Great Service
Craig Waters
3 years ago
"SUPERB!!!"