Spreen Honda Loma Linda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R Velasquez
3 weeks ago
Jesse our sales rep and Sylvia our finance manager are amazing. Extremely helpful and very honest in the pricing and fees. Letting us make the decision on our own and not trying to sell us any extra stuff or promising a certain price and then coming back with a different number because so and so changed or this or that. We dreaded having to go shopping for a new car because of the sales tactics that we are used to getting. This was really a Helpul Honda Helpers experience.

  Gabriel Dalim (GBD)
3 months ago
We bought a CRV Sport L Hybrid from here. Good price but bad mark-ups/ added charges!We (me & my wife) love the salesperson Tom Mac & he made our experience easy & fast. He understood our need & provided an outstanding support & delivery. But, we are frustrated with the huge communication gap between the management & the finance officer. Or maybe that's the way.. The price they charged & ad-up for the aftermarket installing is a reap off! Right after we left the dealership because I was not willing to pay what they charged extra for the aftermarket security system installation, they called us back agreeing my offer that I asked. But, I didn t get what I agreed for; which is the security system.. They took it off & instead we were told to pay an amount of $500 just for the upgraded/ premium door guard..! We agreed but later on got to know that, the door guard sticker costs only a few bucks. That's a frustrating experience.But, my wife loved the CRV Sport L Hybrid & all the features it has and she signed it all.. Anyway, I suggest you all will check out the non factory installations added on top of the actual vehicle price before making the decision to buy & before meet the finance officer.Over all I'll still rate them 3 stars for not adding a dealers mark-up price like other nearby car dealerships. I'll update my review after I have my first complimentary first service.

  Chaches Ross
3 weeks ago
Spring Honda Loma Linda customer service is superb. Jacob, my sales guy, his sales manager, and Tony in finances were fantastic, friendly and knowledgeable. I sincerely recommend this sales team at Spring honda Loma Linda.Thanks guys for everythingMrs. Ross

  Ritamarie Romero
a month ago
My personal experience was surprisingly Amazing !!!It actually went so well and moved surprisingly quick. I knew my scores weren t the best but even so I was given the BEST deal. The monthly payment I asked for was what they gave me I felt relaxed at all time. Celeste was very knowledgeable in all areas of Honda. This is my first Honda and she explained all the features, details and pricing to satisfy me.Finance dept went just smooth all the details were explained perfectly, no added costs my defenses immediately went down and I felt confident with this major purchase I will definitely recommend Spreen Honda. Thank you Ladies ! Go Girl Power

  Julie Jessup
5 days ago
Everything about my experience with Spreen Honda was great from start to finish. I inquired online and the responses were fast, thorough, and professional. I worked with Jesse on the lot and he made the experience great. I m very happy to have given my business to Spreen Honda!

  Jonathan Martinez
2 months ago
I inquired recently for a new vehicle; I was going to trade in my current one. I was well aware of going into a new purchase with negative equity, due to only having my current vehicle for seven months.When calling this dealership in the beginning of the week, I was gracefully greeted by the receptionist with the words along the lines of Thank you for calling Spreen Honda, where you ll have the best buying experience. I live in LA so I preferred having an estimate before going in. After getting an estimate via email, the numbers were out of my budget.A few days later being yesterday I thought coming in would show a bigger commitment and would get me a better deal. After working out somewhat of a better deal I decided to commit to buying the new vehicle. The last step was to wait for finance to call me in to sign paperwork. After 40 more minutes for finance to call me in, the sales rep tells me he was sorry but the bank was not approving the deal due to negative equity and will call me tomorrow with how much more down payment they want from me.After shaking my hand and getting me worked up telling me the car was going to be washed and prepped for me and all was left was to sign the paperwork, I left without the vehicle. Having multiple experiences with purchasing other vehicles have I ever experienced locking in a deal and then told the bank was not approving the deal.It s not a 1-star review due to the positive attitude Jacob (Sales Rep) had. He had a long 11-hour day when I arrived; I m sure Brandon (General Sales Manager) did too. Nothing against them; they re just employees, and everyone has faults, but a 2-star for the poor communication and misleading information.

  corrinn94
a month ago
Absolutely loved the experience here. Starting from Stevie who does her job exceptionally, was kind, warm, and welcoming. Stacy in the finance office and jimmy, the manager. Everyone was very kind and considerate. I never felt pressured to make any decisions or purchases I was not comfortable with. I felt as though they went above and beyond to make the experience a good one for us and I am so glad I purchased a new car with them.

  David Jiron
4 months ago
I recently had an outstanding experience at Spreen Honda Loma Linda, and I am thrilled to share my positive review. From the moment I stepped onto the lot, the staff went above and beyond to make my car-buying experience exceptional.The dealer, Celeste, was incredibly knowledgeable, patient, and genuinely invested in ensuring I found the perfect vehicle to suit my needs. Their professionalism and friendly demeanor made the entire process smooth and stress-free. They took the time to answer all of my questions, providing thorough explanations and making sure I felt confident in my decision.The dealership itself exudes a welcoming atmosphere, with a clean and organized showroom and lot. The range of vehicles available was impressive, and Celeste took the time to understand my preferences, steering me towards options that perfectly matched what I was looking for.What truly sets this dealership apart is the commitment to customer satisfaction. The entire team, from sales to finance, worked seamlessly to ensure I got a fair deal and drove off the lot with a smile on my face. The attention to detail, transparency, and overall positive attitude made this car-buying experience one of the best I've ever had.I highly recommend Celeste to anyone in search of a new or used vehicle. The exceptional service, combined with a vast selection of quality cars and a knowledgeable, friendly dealer like Celeste, make it a top-tier choice for anyone in the market. I am grateful for their outstanding service and couldn't be happier with my new car.

  Jessica Bonilla
4 weeks ago
Great service, not pushy they really hear what you like & what it is you really want. Best experience buying a car. Last dealership I dealt with was Mercedes and Hondas customer service blew them out of the water. Tanner M was amazing will definitely use him in my future buys!

  tierra park
a month ago
I noticed that my engine light started late Saturday night. I appreciate the fact that I can set up an appointment online when the call center is closed. There was a line of cars that made reservations as well as walk ins. Someone addressed me within the first 30 minutes and helped me with the issue. Vince kept me up to date with what was going on with my car via text. I was able to pay for the service online prior to picking up my car. When I arrived, all I had to do is check back in with Vince and get my paperwork. I paid $189 to diagnose the issue. There is a waiting area for customers. I cannot comment on it since I did not use it. i will definitely use Spreen Service again.

  Pamela Bagle
a month ago
My husband and I went to the Honda dealership located in Loma Linda. For starters we both liked the ideal that the sales reps was not like like vultures. They gave us time to look over several cars and discussing among each other before approaching us. We had are mind set on to vehicles, the rep answered all our questions and offered information that we didn't even know. Which helped us to make a wise decision, we told the sales rep our decision on which vehicle we wanted he offered us to do take a test drive. I asked if we can see if we can qualify first. He agreed, he met us back at a desk a few minutes later and said that we qualify for the loan. We went over the numbers, which the monthly amount us too high for us to considered. He went back and forth with Tom Mac, trying to make the payments reasonable for us. They really did try to meet a number that would work for us, but unfortunately wasn't able to. Tom suggested another vehicle thay my husband and I wad interested in. So again he went back to work with numbers that would work for us, which we were very happy with. At this point we took the vehicle out for a test run, and we were very happy with the vehicle in all aspects. I want to give a big shot out for rep. that helped us and to Tom Mac. They were very helpful and very professional, they didn't pressure us in any way into purchasing the vehicle. The process of the paperwork didn't take too long, I want to say that the whole process didn't take to long. We were in and out of the dealership about 3 and a half hours with a new vehicle, a big difference since the last time I purchased a vehicle. Thank you very much for making this experience a very memorable one and I will recommend friends and family to this particular dealership, because not always do you received excellent service and the Honda dealership in Loma Linda does give excellent service.

  Jason Tuells
3 days ago
Had a great experience as always with the service department. Ramy Hasaballa is always great to work with and very helpful. He doesn t make you feel like you need a lot of extras, he is honest and straight forward. I enjoy taking my car there and will continue to do business with Spreen Honda.

  Gail Cirilo
a week ago
Had a very good experience with Spreen Honda today. Vince Perla was very polite and did not try to upsell me. He applied eligible discounts to my service order and even though auto service is always costly, he made things better with his positive attitude. I will request him again.

  Claudia Navarro
2 months ago
I was very impressed by the quick help I had since my car broke down. From the first call until it got fix. The employees are very efficient and attentive. This HONDA dealer have the Best Service. I will recommend it to everyone who wants their car to be ready as soon as possible. Thank You Very Much to all the employees. Sincerely Claudia Navarro.

  Ariel Aluni
a month ago
Antoni and the manager John were so helpful! Both were very insightful and thoughtful. Every question I had was answered and broken down until I understood. I recommend this place for anyone trying to get into a Honda! Antoni gave me some tips and tricks that I had no idea about. I ended up walking out with a brand new 2024 Honda accord! What a success! All thanks to the staff at Spreen Honda

  alicia acevedo
2 months ago
I took my Honda for a recall issue. Easy on line appointment - texted me a confirmation. Dropped off a little early and received several texts regarding my car during the day. Picked up and my car looked so clean. Tires were checked and maintenance was checked also. Friendly and quick. Si nice to have such great service.

  Jannica Cruz
a week ago
Went to the dealership to get my AC checked, original estimate price was $399. Johnny Torrez texted me in the afternoon that they checked my vehicle and found out that there s a leak from the AC shaft seal, and Honda extended the warranty. I went to pick up my car the next day and paid $0. I always go here for my maintenance and oil change. Thank you Spreen Honda for you great service!

  Ricky Arwood
a day ago
I have been going to Spreen Honda for years and am VERY happy with their services. They are ALWAYS very friendly, helpful, and honest. I would definitely recommend anyone to come here.

  Randy Zielinski
3 months ago
Better than most dealerships I have gone to recently. Quick and courteous. Didn't have to spend hours in negotiations. Finance works with you to get the best interest rates. Ask for Tom Mac he's the man. He will treat you right and not like another business transaction. Would have given 5 stars but I only received half a tank of gas instead of a full tank and when I mentioned it I was told new cars get a full tank and used cars get only half a tank. That's odd to me because I just dropped almost 40k on a vehicle. Overall great experience.

  Breana Navarro
a month ago
Went in for a recall notice and oil change. Glen was kind and gave me the run down on what other services my car needed and didn t pressure me into getting a service I didn t want that visit. However I did have my tires rotated and the next day my low pressure warning came on telling me to calibrate TPMS settings so now I need to make another trip out there (I do not live close to that dealership, I live in Orange County, only went there because I was visiting my mom in Redlands) and waste my very limited free time when it only should have been one trip.

  Charlene Auzenne
2 months ago
Matt at Spreen Honda made my service seamless! He took the time to explain everything and was professional yet still funny. It was completed faster than promised and they were busy! He s my Go To guy from now on. Highly recommend.

  A Smith
4 weeks ago
Got my oil change and they didn t tighten the oil drain plug which caused my car to dump all the oil while I m in the middle of the desert. If this review is still up that means they haven t rectified the problem they potentially caused to my engine. Photo attached is the invoice I received when I got my car diagnosed after towing it out of the desert. Also please note they ask for good reviews in exchange for free services done on your car.I will remove review when they fix the issues there negligence caused.

  Andrea
3 months ago
Took my van in at reservation time, done within the time frame they projected. Love Nonie, the shuttle driver, for shuttle service provided. A little tricky to do online reservations for service, never know if works so always call to confirm when I don t get text or email confirmation timely. The maintenance cost was outrageous but probably to better elsewhere and hope mechanics are paid well. All good see Spreen again in 6000 miles.

  Miss Whitehorse
2 months ago
Purchasing a car is always stressful, no matter the preparation, there seems to always be hiccups or obstacles. After a little tug of war, I happily drove off Spreen Honda's lot with my new beauty. Jesse and Ogborn were very helpful in their own way, and answered all our questions (even if it wasn't what I wanted to hear) Like I said, tug of war. They were very professional, light tempered, light spirited and always smiling. Osborn chuckled when we asked for a lower price, actually almost every time we asked for a better price he did that. He was nice when he said "no". Part of the game. They were great and I have to admit, the best experience I have ever had at a dealership was with these guys. Check them out! Shout out to Jesse! He knows why.

  Andrea L
a month ago
I'll begin by saying that everyone at the Honda at Loma Linda is very kind and helpful, have not had a bad experience with customer service. My review is based on what I was charged to repair my car, I was charged $482.50 to fix a part that cost me $6.99. Although I do understand that labor has to be charged I walked away a little uneasy with how much it ended up costing me. I went to two local auto repair shops and asked for a quote on what the diagnosis/repair/parts/labor would have cost me and the price was drastically different. Both advised me I was heavily overcharged and scammed. I know the employees do not set the prices so this is not on them, but I do think Loma Linda Honda definitely tries to up charge as much as possible. I definitely suggest taking your car to an outside auto shop for service for smaller repairs, they get genuine Honda parts and do not up charge as much. It'll save you a couple of hundred of dollars for the same repair. Don't get taken advantage of. I attached a photo of the cost, personal information was blacked out for safety.

  Nancy Nottingham
a week ago
Ramy was so kind and professional with me. That goes a long way with me. As important as his demeanor with me is that your agency doesn't seem to recommend unnecessary service. That allows me to continue to trust your dealership.Thanks for that.

  Serena Hines
2 months ago
I purchased my vehicle from this dealership and now solely get it serviced through the same! Z is the continuous service advisor I see for every routine and needed maintenance due to his transparency, ease of communication, willingness to assist and useful knowledge. As a woman who learned how to care for her car from an early age, it s hard for me to trust any service advisors but Z has been a true gem!! As long as Z is employed with Spreen Honda, I will remain a loyal client while in possession of my CR-V. Thank you Z ALWAYS!

  Ray G
2 weeks ago
I took my Honda to Spreen Honda in Loma Linda and received the best customer service from the various employees. I am glad my vehicle was serviced by such caring and professional individuals. Thank you for providing top notch services.

  Matthew Hernandez
7 months ago
Everyone at Spreen Honda was great. Vu in finance got me the deal I wanted and Tom showed me how to properly work my new baby! Thanks Spreen Honda!

  monica contreras
a month ago
Second time at this location. Patrick was my advisor, he was super kind and helpful. Will be asking for him for future service appointments. Overall quick and easy service. I appreciate the complimentary wash.