Genesis of Loma Linda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Medina
a month ago
We had excellent service provided by Jessica and the whole team. They went out of their way to accommodate our needs with our two kids. They were able to bring the SUV to our home so we can test drive it and start paper work while we were home to make it a fast process when we arrived to the dealership. Jessica took the time to show us all the features in the SUV and answer any questions we had. We feel extremely happy to be part of the the Genesis family.

  Mona Davila
4 days ago
Matthew is a very busy manager, but always finds time to let me know the status of my vehicle. Very pleasant each and every time I have taken my vehicle back. My stress level has been out of control with this vehicle and when I leave it my mind is at ease. It's a great vehicle, just some nasty rodent damage.Thank youMona

  Jenny Bachellor
a month ago
From the moment we walked up the staff were welcoming, courteous and treated us like family. There wasn t a moment where they made us feel uncomfortable or less than. Bailey and Reza did not disappoint and made us satisfied with our decision to buy. I would recommend Inland Empire Hyundai to anyone interested in purchasing a vehicle. I love my new Genesis.

  Jennifer Verde
a month ago
Thanks to Mark at the dealership, I recently had an outstanding experience purchasing a new vehicle. From the moment I entered, it was clear Mark was more than just a salesperson; he was a guide who prioritized my needs and desires in finding the perfect car. His in-depth knowledge, patience in addressing my questions, and insightful suggestions made me feel completely at ease and well-informed.What truly set Mark apart was his unwavering dedication to exceptional customer service. He demonstrated this through his meticulous attention to detail during the vehicle walkthrough, his effort to customize the settings to my preferences, and his thoughtful follow-up after the purchase to ensure everything was satisfactory.The dealership environment was inviting and meticulously maintained, contributing to a seamless purchasing process. Additionally, the finance department deserves a shoutout for their transparency and helpfulness in finding a payment plan that perfectly fits my budget.Thanks to Mark and the entire dealership team, my vehicle purchase was nothing short of perfect. I strongly recommend paying them a visit for anyone looking for a new vehicle. Mark's expertise, commitment, and superior level of service are bound to make your experience as positive as mine.

  Stephanie Welsh
3 weeks ago
I have to say, every one at this dealership was so polite & nice. They were all very respectful. From the sales mgr Mr.Reza, to the salesman Mr. Mark & Mr. Dwight. All very very nice people. They were all very knowledgeable about the vehicle,they were thoughtful & very kind.The best customer service !!!

  Anthony Hannah
3 weeks ago
Great car buying experience!!! All my questions were answered and I was made aware of rebates and options to purchase I was not aware of. Thank you Lawrence for a wonderful experience. I'm very happy with my vehicle.

  Erlinda Martinez
3 months ago
My first time using valet service and Matthew Bushey offered it. This is what I needed since my husband is going through an illness and I am his caretaker. Matthew kept me informed thought out my service and they also brought me a loaner car which was unexpected. They did my maintenance and took care of the 2 recalls and brought my car back really clean.Thank you for the great service.

  Gail Severin
2 months ago
On 1/28/24, my husband and I went to the Genesis dealership to only look around. We were very interested in the GV80. We were approached by Bailey, who was very helpful, so helpful that we decided to make a purchase. The manager Reza came in several times to make sure that all of our questions and concerns were addressed. He represented the dealership well. Bailey and Reza both made sure we were aware of and given discounts that we qualified for. We were then taken to sign paperwork, which at other dealerships was a nightmare because it took forever. We met with Jackie, who was prepared for us. The process was quick, and we were done way before dark. We highly recommend the team at Genesis of Loma Linda. We easily rate them at 5 stars.

  Crystal Silveira
2 weeks ago
Second time working with the team, all such a pleasure and so helpful! Bailey has now sold me two cars and I cannot speak highly enough of her! Wouldn t choose any other team to buy a car from!

  Nick Morris
a month ago
Today we are blessed to get our second Genesis. My wife and I have been looking for a new vehicle for a few weeks now and very GLAD to say that we got a Genesis. We want to thank the Loma Linda Genesis Team. Thank you to Jennifer in finance to make the paperwork and signing getting us in and out and answered all our questions. Thank you to Reza to negotiate the deal. Reza is a professional and he has did both of our deals here. He is one of the main reasons why we continue to do our new vehicle purchase at Loma Linda Genesis. A HUGE shout out to Jessica our sales agent. She knew everything about the vehicles that we were looking at. This was also our second vehicle bought with her. Jessica had listened to us and was a big reason why we purchased at Loma Linda Genesis. My wife and I want to thank this team for all the hard work they are all assets for this dealership. Thank you again for making this an amazing experience.

  Vincent Clark
a year ago
Instead of purchasing a Mercedes-Benz, I went to Genesis Of Loma Linda and I purchase G70 3.3 TwinTurbo sport prestige from Howard Chen my sales person. Howard is an excellent sales person he is very detailed and he knows his product. We spent about an hour together he went over every detail about the car. I was so impressed with his service. I came back and purchased a GV70 prestige I traded in 2022 Lexus RX 350 Genesis has reinvented the wheel for me. Howard spent about an hour with my wife, going over all the details with her, setting the car up for her, setting her fingerprint and facial ID for the car.

  Dorothy Garcia
4 months ago
I am so thankful to God and these men Mr. Mark Casso (Sales man) and Mr. Christopher Muller (Sales Manager) for allowing the Lord to move on their hearts putting me in a luxury vehicle that aligned with God s best for me. Because of their diligence and sensitivity my car purchase experience was painless and really a testament to the Lord s ability to turn the hearts of kings favorable on my behalf. Mr. Reza Latifian (Sales Manager) was so hospitable and definitely contributed to the very welcoming and efficient service these gentlemen provided. I am exceedingly glad to have encountered them and recommend this team to anyone looking to purchase from this dealership. They are indeed the A-Team. They get it done. Let them work for you! You won t be disappointed.Dorothy GarciaVery Happy and Satisfied Customer

  Kim Kross
5 months ago
My experience was great, salesperson kept in touch by text and email answered my questions. No hard sales, we were shown prices promotions and our bottom line. This was a very easy and great car buying experience and we got what we wanted they had the car ready for us.

  Khai V
4 months ago
I love my experience shopping here.Our salesman (Howard) was super friendly and welcoming. I buy cars for myself and my extended family, so I'm no stranger to car sales, but my experience with Howard was memorable. He's warm, honest, and engaging, without being pushy. He's a welcome change to typical car salesmen.In addition to Howard, I worked with Reza (Sales Manager) who managed to get us close to the deal I wanted, but we didn't get there (I tend to push very hard). As I left disappointed, Howard gave me hope. He followed up and connected me to Derek (Sales Manager) the next day. We were able to get to a deal and me into my next car.All in all, it was a great car shopping experience. I have to commend Howard for his warm, honest, and thorough approach (he brought a USB drive with samples to test sound system, which sold me on the car he's demoing). It's not about buying more than you need, it's about helping buyers get what they want, and understanding what they are getting. For a seasoned car purchaser like me, Howard was a welcomed change. Even my wife (not into car) enjoyed the experience. There are too many sharks in car sales; It doesn't have to be that way, and Howard shows how it can be done.Kudos to him and the entire sales team at Mira Loma Genesis.Looking forward to seeing their upcoming Genesis dealership in Ontario.

  Ronnie Johnson
5 months ago
Own a 2022 genesis gv70 and this place has been a nightmare to get any service done on my vehicle. There is a rattling sounds coming from under the hood with only 8k miles on it and was informed I would be contacted back. A few weeks later the cars software is out of date and will no longer connect to the phone application so I call help desk. I need a software update on vehicle and set an appointment for that. Arrive for appointment and was informed they cannot do any of what was in old due to the fact only oil changes on that particular day and the service manager, Matt Bushey, apparently called me to cancel the appointment. I called his line directly and left a voicemail regarding everything that has transpired and how I feel overlooked and not taken seriously. It s been over a week and still no contact regarding my issues. I pay good money for a vehicle that was guaranteed a level of service that has been severely lacking. I love my vehicle but the experience with genesis and their service department in particular has been a joke. A vehicle with 8k miles with now a little over 10k miles should not be rattling under the hood and the software shouldn t be out of date or an issue that should be taking me weeks to get a follow up on or at least a future date set for.

  Marcia Carver
a year ago
Edit: Although our purchasing experience was pleasant, it has been a complete nightmare since. After purchasing the vehicle in September of 2022, we submitted a warranty claim in December of the same year. Genesis of Loma Linda has not returned any of our phone calls or emails (it is now March 2023). We were forced to contact Genesis corporate office to escalate the issue. The person at the corporate level has also not received any response from Loma Linda regarding our claim. It seems that they love to sell the vehicle, but do not want to own up to their claim of having the best warranty in the business. I'm truly disappointed in Genesis of Loma Linda. We were to be returning customers to this dealership when we replace our next vehicle, but that has since changed.My husband and I just purchased a GV80 from Genesis of Loma Linda. We had been looking all over the state for the exact color scheme and trim that we wanted, and Genesis of Loma Linda had it. I submitted an inquiry online and Chris immediately got back to me and offered a nice discount. He said that he would put me in contact with Mike Jacobs from their sales team.The next day, Mike contacted me and answered all of my questions. He was knowledgeable, friendly, and transparent right from the beginning. Mike was very patient with me, promptly answering my many questions via text message as quickly as he could. Once all of our questions were answered, we set up an appointment for my husband and I to fly to southern California the following weekend from Gilroy to pick up our new vehicle.When we arrived, the sales team was waiting for us. We felt like we were listened to, all of our concerns were addressed, and we felt comfortable and confident with our purchase. I can't express enough how pleasant our experience was; from my initial contact with Chris, to working with Mike, Reza, and finally our encounter with Sal in finance. They truly made us feel like family and made sure that all of our needs were met. We are so thrilled with our experience here and will definitely fly out of town again to do business with Mike and the team again when it comes time to purchase our next vehicle.

  Paula Searle
6 months ago
Such a great experience - we couldn't be more pleased. We were so happy with the ease and comfort we felt when dealing with sales, management, and financing. The no-nonsense approach and knowledgeable salesman Howard really helped us in our decision-making for such an important purchase. Thanks for making this such a smooth experience!

  Mark Sandoval
6 months ago
My experience was fantastic! My sales person did not disappoint at all, and went the extra mile. In fact, this was probably the fastest I ve ever purchased a vehicle no headaches, no hassles. Management introduced himself, and was gracious and courteous, and worked with me a deal quicker than I could finish a cup of coffee. Thank you all

  Micah
a week ago
They had my G70 serviced quickly and the facilities are very nice and clean.

  Karlee Valdez
9 months ago
My experience from start to finish was SO easy, informative and enjoyable. I loved every single person that helped me find the perfect car and ordered it just for me! Jessica and Reza were amazing and really went above and beyond to make me happy with color I wanted! THEY FOUND IT! I can t thank them enough for their hard work and now I m driving my dream car!

  Mario Baeza
7 months ago
Everyone here was professional, friendly, and not pushy at all. They made us feel welcome and answered all our questions. Michael Jacobs, our sales consultant, was informative, supportive, and let us take our time. Reza Latifian, the Sales Manager, took time to explain everything and gave us a great deal. I would highly recommend working with both of them on your next car.

  Rob Murray
2 months ago
Howard was very helpful, I had a great experience. Really happy with my new G80 sedan!

  Tawni Flot Williams
6 months ago
Update: Genesis truly has excellent customer service and they are trying to work with us to make things right. Fingers cross that we can stay a part of the Genesis family.We are thoroughly enjoying our 23 GV60! We get so many compliments about the style and color of our car. Bailey was an amazing sales representative. Til this day, if i have a question or concern, I know I can reach out to her for bell. We had our first routine maintenance and the customer service was top tier! Matthew was kind and took really good care of us on our first service visit. So happy to be apart of the Genesis community!Update: unfortunately we had to lemon law our GV60 due to a recurring issue that left us stranded. After working with a lemon law lawyer, Genesis says that we are entitled to $75 after our car loan is paid off. We haven t had our car since April 2023 and continued to make payments, so this is pretty devastating for us. The clear coat and eckbond we bought through the dealership is not covered by lemon law, so it s up to the dealership to refund us for the costs. We haven t heard anything back in regards to the refund or working with us to replace our GV60.

  Nick Watson
7 months ago
Genesis of Loma Linda has exceeded my expectations. I live in Tennessee and found the Genesis I was looking for on their website. My first contact was with Bailey Ramos, she answered all my questions and sent me whatever information I needed to decide. When I decided to purchase the SUV, Mr. Reza stepped in to handle the deal because I am an out of state customer. Mr. Reza was nothing but spectacular. He answered all my questions, got me the best deal, handled all the paperwork, and arranged shipping. The whole process was very easy because of Reza. The SUV arrived sooner than expected and was everything they promised. I would recommend Genesis of Loma Linda to any of my friends and family.

  Rey Sidk
9 months ago
Recently (June 2023) we purchased our first electric car -- Genesis G80 EV, from Genesis of Loma Linda. We received excellent service from Sales Manager Reza Latifian and Sales Agent Bailey, both were very professional in dealing with us. Bailey was very patient during my test drive and thoroughly explained the features of the car to me. Reza was a very cool gentleman, a straight talker, can tell you what he can take off from the MSRP and what must stay on it. The negotiation was very short, agreed on the price quickly, though I was not desperate to get the car, I bought it at first sight and after only one test drive. The car looks very nice - has the right color - capri blue and best of all, being an EV, it felt like a normal car with buttons for some important functions and fully loaded. I bought this instead of the Mercedes EQS or Lucid Touring that I initially considered and test-drove. I am one happy camper with G80 EV!We had also excellent service from Sales agent Saul when we bought our Santa Fe Plugin in May of 2022 at IE Hyundai. Genesis is at the same location. So, I highly recommend IE Hyundai/Genesis to anyone who is looking for a new car. We, the former long-time Toyota drivers, now have turned into fully Hyundai/Genesis customers! Could not have imagined it just a few years ago! what a change!

  Joel Alvarado
2 months ago
My experience at Genesis at Loma Linda is always ready to make sure my vehicle is taken care of.

  Hamid Panahi
11 months ago
This has been a very pleasant experience buying my new GV70. Derek Nguyen understood what model of a car I was looking for from the first phone conversation we had. He found me the exact car.Derek is a true professional. He made the car buying process a very simple thing for me. He is an asset to your dealership. I enjoyed meeting him.Thank you to all the staff at Genesis of Loma Linda. Keep up the good work.

  Gloria Alexander
8 months ago
Terrible customer serviceRating: I recently had the unfortunate experience of dealing with Loma Linda Genesis, and I must say it was one of the worst customer service encounters I've ever had. Not only did they lack appropriate customer service skills, but they also failed to treat their customers with the basic respect they deserve.First and foremost, the staff at Loma Linda Genesis exhibited a shocking lack of professionalism. When I approached them with a simple inquiry about their services, I was met with indifference and a dismissive attitude. It seemed as though they couldn't be bothered to provide the assistance I needed or even answer my questions properly. Their lack of knowledge and unwillingness to help left me feeling frustrated and unimportant as a customer.Furthermore, their communication skills were severely lacking. I attempted to reach out to them via phone and email on multiple occasions, but my messages were consistently ignored or received delayed responses. It's incredibly frustrating to be left hanging, especially when you're seeking clarification or have urgent concerns. It was clear that they did not value open and effective communication with their customers.Perhaps the most disappointing aspect of my experience was the complete absence of respect and empathy from the Loma Linda Genesis staff. Instead of addressing my concerns or attempting to resolve any issues, they displayed a dismissive and condescending tone. It was as if they believed they were doing me a favor by even acknowledging my existence. This kind of behavior is simply unacceptable and reflects a complete disregard for customer satisfaction.In today's competitive market, customer service is paramount, and Loma Linda Genesis has utterly failed in this regard. Their lack of appropriate customer service skills, combined with their disrespectful and dismissive attitude towards customers, makes it impossible for me to recommend their services to anyone.If you're looking for a company that values its customers and treats them with the respect they deserve, I strongly advise against choosing Loma Linda Genesis. Save yourself the frustration and disappointment and seek out a company that understands the importance of excellent customer service.

  Taleeza Garcia
3 weeks ago
Amazing experience at Genesis of Loma Linda! My service advisor Matthew was very polite and helped me get my vehicle serviced quickly. Love their service

  Erin Jaeger
a year ago
My husband and I purchased a Genesis GV60 yesterday. It is a beautiful car! We had a great experience at Genesis of Loma Linda. Dwight was extremely helpful in showing us the vehicles. He was very knowledgeable of the vehicle and professional. He took the time to go over every detail of how to use the vehicle and all the neat functions. Reza, the sales manager, was also very professional and made us feel very comfortable with our purchase. Overall a great experience here and would definitely recommend for anyone in the market for an electric vehicle.