Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cody
2 years ago
I never write bad reviews but honestly wish I could give 0 stars. Paid the extra for the mobile service. Scheduled an early appointment between 8 and 12. Took a half day off from work to get a call at 1130 that they were running late and that they could only come later that day. I had to leave my keys in the car and get a ride to and from work(I expected my car to be done by 2) when I returned home my windshield was "installed". Every piece of trim that was removed was either broken or the fasteners to hold them down were completely missing. My car was covered in shavings from the old glue. And I also found a lot of my cars paint shavings on my dash. After watching the footage from my house cameras I could see the men using a grinder on my windshield. I understand this may be necessary but without resealing over the exposed metal mixed with the fact that the weatherstripping nor the trim that helps keep out water out were installed correctly it's very possible for my windshield frame to now rust. I contacted customer service with no reply. Then they sent me a survey which from my responses asked if I'd like to be contacted which I replied yes. I still have yet to be contacted. I paid over $400 for this simple window installation and now the damage that has been done to my car might even cost more. And the lack of professionalism with the unnecessary mess that was left. The new windshield wasnt even clean. This was unacceptable and I wish I went somewhere else.
Charlie H
8 months ago
Awesome place. 2nd time. Significantly less expensive than other shops' quotes. I have a high deductible and glass doctor would have cost me more even with the insurance payment. I accidentally made an all day drop off instead of a real appointment. They had it done so fast, almost too fast. I wasn't done eating my lunch yet. Really accommodating, since I live 30 miles away and had to wait.
Micro Phone
7 months ago
I had issue with the comunication between our insurance and Safelite. Finally got it cleared up but after 3 time of servicing our windshield, it was never cleaned after service. You would think they would do it for every vehicle. I had an issue with Stockton Auto Glass in the past and choose to use Safelite. Guess who's name came up when Safelite called, that's right Stockton Auto Glass.
Steven C Uzelac
3 months ago
They did everything right & on time. Staff was very nice, courteous, efficient in ther updates & follow through.
Shelly
a year ago
Scheduled an appointment online for the morning and when I dropped off my car they informed me it wasn t going to be done until the evening, so I would have had leave it overnight with my work schedule, not the end of the world but not ideal. The guy at the counter hooked it up to have it done before the afternoon and knocking off a couple bucks. It ended up being done sooner than they told me it would be. Best of all my car does not leak anymoreService: Auto windshield replacement
Michelle Bissell
a year ago
John arrived on time and I was very pleased with the text updates prior to his arrival. He completed the windshield replacement very quickly and explained what NOT to do over the next 72 hours (i.e. wash the car, etc.). After scheduling my appointment online, I received my confirmation and was updated accordingly. As always, Safelite Auto Glass exceeds the industry standard in customer service. Thank you Safelite Auto Glass!A long time returning customerService: Auto windshield replacement
Gary Spradlin
3 months ago
Well I figured out they can only do windshields because if it's any other window on your vehicle they can't get the parts you have to go to a body shop
Tanya Thomas
a year ago
We had a wonderful experience with them! On our way to the snow, we caught a rock chip and luckily they had an appointment available! They were thorough and did a super job! So glad we stopped here!
Kay
a year ago
Easy process! Dropped my car off, told me it was going to be done within a few hours and called me to let me know it was done. Both guys in the office were very kind and helpful with my windshield replacement. I have a new car with driver assist and they did the recalibration. I had no problems at all after getting my windshield replace. I thank both guys for their kind services and I'll be back again if needed.Services: Auto windshield repair, Installation, Auto windshield replacement
Christopher Olsen
2 years ago
I made an appointment for 9am on a Monday morning for a windshield replacement. I walked in and was immediately greeted. They asked for my information to confirm, then notified me of the amount of time it was expected to take. The whole check in process was very quick, I was in and out of the office in 3-4 min. With the progress tracker I was able to stay up to date with my vehicle. It took Safelite less than the 3 hours to complete my windshield (it took about 2 hours before receiving a completion text). Overall I m very pleased with my service and will continue to come back for any other glass needs. Thank you Safelite team!Update: I noticed 2 days after having my windshield replaced that the team had also took it upon themselves to install my dashcam wires in the trim of my vehicle for me while they had the windshield off. I m so grateful and very impressed they went the extra mile. Now I don t have an ugly dashcam wire dropping down from the rear view mirror area. Amazing customer service!!
lesly Zarco
2 years ago
They did an amazing job. And through out the whole process they communicated with me and accommodated to my schedule. I live in stockton. And i drove here because they have the best service. Very kind and up to date.Service: Auto windshield replacementService: Auto windshield replacement
Sarah Wood
a year ago
Note this review was before Cherokee Auto Glass sold to Safelite.Went to them for a windshield replacement. They were cheaper than safelite and so went with them. Two weeks later I got a crack on the side and called them. They gave me a quote that was less than the original but was still not what I would expect considering I had just been there. Called around and got other quotes and was able to get a cheaper one even though I had not been a repeat customer. When I took it in they pointed out the poor quality of work that had been done. No sealer around the edges, poor quality glue, etc. When the new place finished my replacement I could tell immediately the difference in quality. I am so disappointed by the lackof care and quality that took place especially paying $325.00 for that work and $210.00 at a place I had never been to before. Never will use them and want other people to not make the same mistake it did.
Tony D
a year ago
So far so good. The team was friendly and even though i have only had the new windshield a few days i have about 400 miles on it and everything looks and sounds good.
boz ly
a year ago
Installation was bad. Forgot to put some stuff back on. Not sure how their still in business. Good luck calling safelite its impossible to get through to the store. Window is now cracked again because of poor installation. Will update once they get back to me.
Teejay Hogan
a year ago
The Lodi location is awesome. The employees there are kind and caring. Got done with my service really fast. And enjoy the company. I highly recommend them.Service: Auto windshield repairService: Auto windshield repair
Bill C
2 years ago
I was a return customer and got yelled at by one of the rude workers. He acted like a bully barking orders right off the bat. I was trying park in their lot. They should have more accommodating parking instead of being rude to the customer. The guy never apologized he just kept acting aggresive and wouldnt back down. Who does he think he is my father where he can just bark orders? You cant act like a bully bro. He needs be retrained or go home.Service: Auto windshield repair
Megan Kistler
4 years ago
On first contact they were polite and very nice.The scheduler gave me false information for an installation date which set back opening of a business the person who came to measure, Jerome was extrenely rude when I had mentioned the proposed date of installation, pra typically hung up on me when I had mentioned I would need if another company could get it done so we could open. Our business on time and he never went through with his word to send our final bid amount.Never doing business with them
ricardo ochoa
a year ago
The manager here is amazing me and my wife were moving things into our van when we hit the rear view mirror and it broke off and cracked our windshield I pulled in and he offers to glue it back on and scape off the glass that the rear view mirror had all for no charge I insisted but he said no I love this place first time customer but will definitely come back and recommend this place to people they are amazing what a lifesaver!Service: Auto windshield repair
Kat Monaghan
2 years ago
This Safelite shop is immaculate and the employees are efficient, competent, professional, and friendly. They did a great job replacing the windshield on my truck today. I will request them for any future glass needs!
Jimmie Adams
2 years ago
I had a very good experience at this location! Not only did they replace my windshield very quickly, they cleaned all my other windows and even vacuumed my car out a little bit. I'm very impressed
Jeffrey White
a year ago
Great service. Nice guys in office. Got the job done with no damage to my vehicle.
RVrezfern
a year ago
Very courteous, polite staff. Great job performed on my vehicle. I would highly recommend this place.Service: Auto windshield replacementService: Auto windshield replacement
Debbie Valitutto
a year ago
Car window was busted out. Safelite couldn't get us in until Monday but they put a crash wrap on it so we could go on our way .we drove 500 miles to our next stop and safelite fixed it
Lenny Tracy
3 months ago
Great service and the best employees
Chuck Rutter
2 years ago
Very poor customer service on phone. Was told they didn't do windshield trim or weather strip. Would not use them.
Linda
2 years ago
The best and affordable place to get my windshield replaced. The person in front is very polite.
Cathy Laney
a year ago
Very impressed with customer service #1 and the quality of work is above all.
Heather Caldwell
2 years ago
Great service came to my home to fix car window.
gregory moore
a year ago
They went above and beyond to help repair an issue with a window job they didn't even do... and for no charge!!! They have my future service, and should have yours!
V C
a year ago
Very good customer service and professional service, I recommend these guys.