Toyota of Lancaster

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arjen Sundman
2 weeks ago
Too many hoops to jump through and sales staff were not on the same page as finance. It made a simple cash transaction WAY too much hassle. I am happy with the car and the price I paid. The sales people were pleasant to work with.

  MrEd MrEd
3 weeks ago
From start to finish the sales team help me to make a final decision to buy the Camry 2024 that I chose to have ~ All the feedback and support was accurate and I feel I made a great decision to buy a Toyota vehicle - I was infatuated with Nissan since 2001 but recent experiences made turn the other way and I m glad I found Toyota of Lancaster to make it my new home ~ Thanks Toyota of Lancaster Team!!

  Ruben Escanuelas
6 days ago
I first got my Camry here in 2020 with that being my first time getting a vehicle everyone was very professional and helped me find what I wanted now a few years later we now have two kids and had to move into a bigger vehicle and decided to go to AV CHEVY big mistake and I m glad it was that way so I could get back into the Toyota dealer and I knew I d be properly taken care of Got my into the Vehicle me and my wife have spent a long time looking for and they worked with us to make it happenA very special thanks to Anthony and Tyler for our Suburban I ll be coming here again for our next vehicle.

  JESSICA ESTRADA
a month ago
I'll be honest. I cringed at the thought of coming to get my car serviced here in Lancaster. They tested my patience. I ended up finding a service consultant, Joe in Toyota of Valencia. That guy is on top of it. Joe now moved to Lancaster. I am back to bringing my car here. I know it's in good hands. Friendly, reliable service. Thanks Joe. My family and I appreciate all your great customer service. You really do make us feel at home and at ease.

  Michael Coleman
a month ago
Very professional, capable and clean. My experience with this dealership was very positive and Joe, Omar and Ethan were great. I walked away feeling like I got the deal and vehicle I was looking for. In a timely manner as well. - very veteran friendly

  Britt M
a month ago
Gregory grimes was an outstanding advisor- him along with the rest of service crew were all friendly - the time it took for the car to be done, along with the estimate were less then what was originally quoted. Always a quick and pleasurable experience bringing my vehicle in for service

  Jim Thompson
a week ago
On a trip, the Charging System light in our 2012 Toyota Highlander didn t fade after starting the engine.Long story short, we took the Highlander to the nearby Lancaster Toyota service department where it was repaired a using a Toyota-spec, refurbished alternator, provided through Toyota Parts. A few weeks later, I noticed the Charging System light returned intermittently on a drive to Pismo Beach and took the SUV back to Lancaster (50 miles away from our home near San Fernando) upon our return.They replaced the new, faulty alternator under the part warranty but told me the wiring harness had been damaged by over-charging (17v) from the faulty part. Again, a Toyota-supplied part at a Toyota dealership service center.Toyota declined to cover the cost of the Toyota-specified repair caused by the Toyota supplied replacement part. The estimate was for $2140 parts plus installation. After the original $960 to replace the alternator with the faulty one. The dealership suggested simply replacing the end-connector that bolts the wiring to the alternator but told me Toyota would not sanction that simple repair and required that a Toyota Service provider replace the entire wiring harness. I refused to approve the cost. The dealership service center returned the Highlander and showed me how the tech had repaired the damaged wiring harness insulation by wrapping it with heavy-duty electrical tape.I guess that was approved by Toyota, correct?Hours on the phone with Toyota Customer Care resulted in no care at all.Apparently, no one, not Toyota corporation, not their dealerships, is responsible for parts/services performed or any resulting damage.

  David Duran
a month ago
Purchased a car and three weeks later I get a letter from the loaner explaining my loan was revoked. I go to Toyota and instead of getting a better deal for the inconvenience, they try selling me a higher payment. Was not accepting the new offer, they call in their manager I believe sales manager. This guy instead of trying to work something out, he made the situation worse by trying to act all tough telling me either i accept the new offer or they can make as worse as my old offer. He kept trying to talk over me and the financial lady who was there realized he wasn't helping the situation so she stepped in and managed to lower my payments. Overall stay away from this Sales manager since he cares more of his man hood and tough guy attitude then to actually make a sell and have a customer leave satisfied

  Julissa Venegas
a year ago
We had purchased a 2022 Toyota Tacoma , we had a great experience, as soon as we walked in they were very welcoming and answered all our questions on what we we re looking for, test drive the car , and bought it. Uriel and Jaime were so nice and patient we were the last customer and they had a good sense of humor in a professional way. We love our truck! While we were finishing the paperwork they filled up the gas and washed the car. It s so nice in there! They have a little cafe, a kids room and the bathrooms were clean, I highly recommend this place. We were here from 7:00pm-10:00pm.Thank you Uriel and Jaime for everything

  Mar�a Luiza Mendoza
8 months ago
First time here and I was saddened to see that I received poor service experience in the service dept. Please check your cars before leaving always! Thankfully my husband is a mechanic and he noticed the issue. He's worked 10yrs in Toyota and has never left a clients car this way! A client should trust that their car is left better that it was or atleast as clean as it was. Please be more attentive to services and customers cars. We are paying for a service because we trust your professionalism.

  braxtun brown
2 months ago
I tried to order a truck mat from here. My order was canceled because they are not able (willing should've been the correct wording) to ship ANY kind of mats. Made the same order from a different dealer out of state, and guess what? My mat shipped same day. THAT is how service is handled, not here in LAZY LANCASTER CALIFORNIA.

  Cynthia Reyes
2 months ago
If I could give negative stars I would. I scheduled an appointment for Saturday @ 9am and I was there @ 9am. The tech that helped me was Max. He asked if I had an appointment and I said yes. He told me it d be about 2 hrs I said ok I ll wait. At the 3 hr mark I went to find out what was taking so long. Max was MIA and another tech helped me. She said that there was an issue and if I d like it taken care of (I did). That took another 1.5hrs. At this point I was pissed because it pretty much took all day Saturday and I still had errands to run. When I finally got my car back I asked why it took so long and Max said that that s what happens when you don t make an appointment. I was dumbfounded because I told him I did. I then showed him the text confirming the appointment and all he did was shrug and comment that there was a glitch and he couldn t find me in the system. It was his cavalier, couldn t care less attitude that pissed me off more. When I went to complain to his supervisor I got more of the oh well attitude.This was my first time coming here and it makes me seriously reconsider coming back. I may opt to go to the Toyota of Valencia dealership in the future. I still haven t decided.

  Merrick Madrigal
3 weeks ago
A constant source of disappointment. Every time I go here, there's a new horror story.I bought a vehicle from Lancaster Toyota and I've since learned to never do that again. Even the very first service I received from them was a disaster.The sale of the car came with a detailing. I don't think the service department knows what that word means because when I received the car and drove it off the lot, I found melted ice cream in the cup holder, meaning Toyota Lancaster missed the very definition of the word "detail" and did a subpar job at the most basic level. If they can't be trusted to identify a bright pink stain, can you really trust them to work on your car?I reported it within less than a day and the manager said her people do good work and immediately accused me of making the mess... less than 5 hours after the car was supposedly detailed. Truly shameful. After negotiating it out for a bit, I ended up taking it back for a second detailing.Most recently, I called about a replacement key. Lancaster Toyota quoted me at nearly $500 for a replacement key. The person in the service department literally could not explain why it was so expensive. I called a local locksmith who quoted $100. Truly shameful to the point of bordering on a scam.Lancaster Toyota is a textbook example of why people don't trust their mechanics.

  Herminia Williams
2 months ago
Update: 4 years ago when this review was originally posted, this was an amazing dealership and I always bought and had all my new cars serviced by them. However, the customer service and service in general has gone way down hill. Multiple problems dealing with the parts/service department. The straw that broke the camel's back was when squirrels had eaten through the wiring harness of my vehicle (which I was informed is made of plant based material now a days, which rodents like to chew). My service advisor called me and said it would cost $5K to fix (yes, $5,000!) and she needed my consent now so they could start the repair. I called my insurance who stated rodent damage was covered and they would be sending their adjuster to assess and give an estimate. The adjuster quoted ~$750 (big difference from $5K!). These new employees they have hired are shady. I sold the Toyota and bought a new car from a different competitor. Steer clear.

  gary jones
2 months ago
Quality comes from experience and these guys have it. I m very delighted to have bought my 2024 Toyota Camry from Toyota Lancaster. They serve you well, and they serve you fast! They have a very nice waiting room with the convenience of foods and drinks. Gary Jones From Tehachapi.

  Kevin Nelly
a month ago
Just went yesterday to Toyota Lancaster for oil change and tire rotation everything was good till I was driving today coming from work then I find out Windshield washer fluid was empty ?! How come ?! And I just payd almost $150 , anyway I will take my car to other dealer to see if they really did the oil change then go from there.

  Stephen Drake
a month ago
Great Dealer-my perfect car-24 Hybrid Limited Highlander-fair price, pricey, but fair, and I love the car, the Dealer/owner and his wife, their team, I have nothing but high praise for Geoff and Tyler and team at Lancaster Toyota, they got me out of my 22 XLE Grey Hybrid Highlander and got me into my wish car!! Thanks Geoff! Et all. Wind chill White-just beautiful and I love driving it and still learning about the manifold features-oh yes the finance lady is awesome too!

  Dirk Hartman
a year ago
I'd just like to start out by saying that Toyota of Lancaster has defiantly earned our business. So first off we'd like to personally thank the following team members.... CRR Gabriela M., Internet Director Joseph B and Internet Sales Manager Tyler G for keeping in contact with us on our journey to get this beautiful Solar Octane TRD Pro 4 Runner. We'd also like to thank the Sales Floor Manager Tony H and Finance Manager Jamie H for getting us finalized and headed home! (paperwork was literally a blur..LOL) Also to the "Detail Guys" "I didn't get your names, however unseen; you guys are just as important as the GM" "Thank You" and thank you for my special request....As out of town customers, the Internet Department crew has been wonderful.....with this being our second purchase, literally by phone; we'd like to say thank you to the entire hardworking Internet staff. As a business owner myself, immediate response is a must; either by text, phone call or email. For this very reason we will continue our business with Toyota of Lancaster."Oh and Tyler...You set the bar high with this one...Stay hungry"

  dan younker
8 months ago
During routine service on my brand new Corolla, when they rotated my tires, they weren't very careful with my rims. There are scratches in the finish on 3 of my rims. You'd think they'd have sleeves or something on their air tools to prevent this, or at least be more careful when removing and replacing the lug nuts.EDIT: I was immediately contacted by the service manager after I posted the original review, and they apologized profusely and made an appointment to repair my rims for free. I paid a little out of pocket to fix a spot where I had scuffed a curb also. I must say, they did an excellent job, I couldn't tell there was any ever damage and the rims look brand new.Raised from one star to 3.

  Augustine Choi
3 months ago
Sent my 4Runner multiple times to get it serviced and maintained. For some reason the workers there are incompetent and can t work a valve stem. Every time I get it back I get a broken valve stem cap and my valve stems are stripped. Be careful cause they don t know what they are doing, better off doing it yourself or going somewhere else

  Kimberly Cummings
4 weeks ago
I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title IS GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had.UPDATESo Gladys has responded and said that they have gotten back in contact with me everytime I have contacted them. I have contacted Ian via phone and emails over 7 times and he contacted me 1 time. I have contacted Gladys 2 times and she referred me to Maricela. The two times I contacted Gladys she emailed me back once saying she was referring me to Maricela and I never heard back after the first email. I contacted Maricela 3 times and she emailed me twice. I asked her and Gladys to contacted me with follow-up info so I knew that the paperwork in sent in was received, that I had filled it out correctly and that it was being forwarded and I had to contact them back because neither one of them got back to me. Maricela did take care of the problem eventually but just didn't contact me back which is important bc I wasn't sure if they even received it. Then Geoff which is the GM/Partner never got back to me at all and I contacted him 2 times. So disrespectful. Because you have enough good reviews you feel you don't need to follow up on your bad reviews. This is what is wrong with our big businesses today.What a shame.

  Christian Chick
3 months ago
The bad experiences haven't stopped since I came into the dealership after having my previous Toyota destroyed by the rain; I spent the entire day in the dealership (not exaggerating, caught the bus there in the morning and did not leave till after closing), thinking the salesman, Anthony, understood my desperate situation and wouldn't take advantage of it, but that's not how I felt having to stay in there till I accepted paying new car prices for an older certified used vehicle.Anthony had assured me that no hard inquiries would be performed on my credit without notifying me, because I was rebuilding my credit couldn't afford any unnecessary hits. But 3 hard inquiries later without my knowledge and my credit had dropped 60 points, leaving me to accept whatever lender they offered just so I'd have a ride home that night and a ride to work the next day.Ever since then I've been losing work hours being in and out of the dealership and the last time I was in there for a service appointment, the service advisor Eduardo kept my car parked in the back with nobody touching it for 6+ hours only to finally return my car to me saying they couldn't confirm any of the issues i reported. I had gone back there a few times while I was waiting and I saw my car just sitting there, the whole time while I was in the waiting room just sitting there, missing work, and these are the conditions I have to keep paying for this lemon under.The only person between the service department at the dealership and the reps over at toyota corporate that actually seems to care is the Customer Relations Manager, but what can she do when the 2 different sides she represents don't give a damn about maintaining standards

  KARLA ZAVALA
4 months ago
Today at Toyota of Lancaster the sales person Miguel Guzman helped me with my car purchase of my New 2023 Corolla Cross. He was beyond excellent amazing customer service. Being bilingual and speaking Spanish made my parents feel very comfortable. He answered all our questions and was very patient with us. Today s car purchase has been the best experience in a very very long time. Thank you Miguel Guzman and Kevin for your assistance today!! God Bless you guys!!Karla Zavala

  Eric Sanchez
2 months ago
My recent trip to Toyota of Lancaster was great want to say thank you to Nicko Stoll .for the great experience and for helping my mother with all her questions on the modern tech lol.thanks to you. We are now owners of a awesome Toyota.

  Carlos Rodriguez
a month ago
It has have some improvements since my last visit that was a Complete Disappointment but only because I don t feel driving all way to Valencia. We will see on my next service visit see if they finally got it together, if not I will have to drive to Valencia.

  Gian Avey (Gavey)
2 years ago
My first car purchase was at Toyota of Lancaster with the help of Elora & it was the best experience of customer service! I basically did the whole process over phone and text with her & just had to come in and sign papers! She was so helpful and understanding of my situation and helped me out as much as she could to make it a less stressful buying experience! Super friendly & kind too! Thanks so much to everyone else here who helped me get my car!!

  Martha Vasquez
3 months ago
Worst customer service ever, Gustavo tried to upcharge and give us the run around, didn't listen to any of our requests, and was plain rude and combative. When the manager Shannon got involved, she also was not helpful and instead seemed to defend Gustavo instead of providing help. Service was done right and was all around a bad experience will not be coming back to this dealership and will not recommend anyone else does either.

  Gregory Fleming
7 months ago
Visited the service department with my new 2023 Tundra 3 times within the last month. 10,000 mile service, repair on drivers seat, and skid plate came off the truck while driving. Joe Garcia has been an excellent detailed service advisor and handled each visit like a professional. The service department did an excellent job fixing the drivers seat and Joe was all over getting me in and out quickly. The skid plate was a difficult issue, but it took less than one minute during my visit for Andy Rosales and Chanin Yescas to step and offer to make the situation right with me. I appreciate their willingness to be helpful and solve the problem. Honesty goes along way. Thank you all.

  Will Browning
4 months ago
We had a great experience at Toyota of Lancaster! We live in the Santa Clarita Valley but found the prices to be more competitive here than in the Valley and definitely in the City. If you want a no-hassle, gentle but thorough salesman -- ask for Gaddy! He was a pleasure to work with and made sure we got the best deal available for our family.

  annette sandridge
3 days ago
Always on time is liable friendly treated with the utmost respect and I thank you.You're the best.5 stars should be 10.See you the next time I come in