NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathan Grice
7 months ago
I bought the expensive front fleet brake kit for my 2500hd. It took me a couple months to install brake kit.once installed it was obvious the rotors were warped. Before I returned rotors, I had napa turn my old rotors just to be sure that was the problem, it was the rotors were warped. I tried to return rotors on a weekend, but employee said a manager needs to approve return. So I left parts and called the following week. Manager said they will not return because he could tell they were on my truck for a long time and were rusty I drove to napa and pulled the rotors out of box in front of manager. The rotors were shiny new and obvious they had very few miles on them. I drove the truck maybe 25miles before I put my old rotors back on. Then the manager changed his story and said they smelt burnt. The fleet brake pads are super hard and take some time so seat. We use this same brake kit at my work so I'm very familiar with these brakes. They didn't even offer to turn the rotors to try and solve the issue. My place of employment has a contract with these people, but I will never shop or order parts from Napa in lake county again.Reply to Napa, I was already in your store and talked with manager, He knows the story and customer service I received.

  Kayla Nevarez
9 months ago
Replaced my taillight very quickly, and the owner Chris, was very kind. Will definitely be coming back!

  Ron P
4 years ago
I went in to this store and stood in line waiting my turn behind a customer that was being helped. There was 2 men working the counter. The counterman helping the customer in front of me helped carry parts outside. The other counterman finished with someone one the phone. Then another customer comes in the store walked down the aisle grabbed what he needs and the counterman asked he he can help him instead of me. Which made me upset because I was in a time crunch. He told me he couldn't keep track of the customers in the store. Which was only 2. How hard is that?? When I was standing there for atleast 5 minutes and he looked at me a couple of times. Customer service was horrible. One reason I dont shop at Napa. Plus they didn't have the part I needed when they said they did.

  Dave Nunn
5 years ago
Visited new store for first time, was immediately greeted. Needed a battery for my keyless entry, Johnny was very helpful and even replaced the battery. Johnny asked if we had an account, we did not so he entered our cell# in the system. I commented on how neat and organized the store was, he mentioned the old store was half the size. Johnny was engaging and made a great impression. Have always shopped at the nearby competitor, but now feel Napa Auto is a better choice.

  Edward F
7 months ago
Always friendly and customer service is top notch

  meggan heinemann
a year ago
Always helpful and the team there really try to find me the part I need or give me a direction to go if they can't help

  lorilynn white
3 years ago
Greetings , I wanted to thank Lakeport Napa employee 104 (sorry no name on reciept) for his knowelage and help this morning. I purchased windshield wiper blades and this young man installed them for me. He exemplifies the words customer service, in this very different world we live in. Im very grateful that he was there to help this morning, KUDOS for Napa in hiring him..... invoice #874082 Kelseyville ca

  Brian Torres
4 years ago
The service was horrible the young man tall man, I bought a couple of wipers and then I decided I was going to buy some shocks and struts for my van so I asked the young man and he got an attitude with me andso I went to the lady next to him and ask for help from her she was helpful until I asked about my AAA discount and she had to do some adjusting which is her job she should not get an attitude I just spent you know hundred and fifty dollars with you guys so if you could talk with your service providers about little bit better customer service it would probably help your business.

  Jo Ann Turner
4 years ago
First getting in and out of the new stores parking lot is a hassle. Although the new store is nice it doesn't make up for the inconvenience of parking lot. Also I find there prices to be higher then other Auto parts retailers.

  Kerry Lopez
7 years ago
Two clerks at the desk. One exclusively helping a man, the other answering the phone. Neither clerk greeted me, nor did they even acknowledge my presence. No, "Hi, be right with you." No, "Sorry for the delay." Instead, complete lack of eye contact even though the bell at the door signaled my entry, my two minutes of looking for what I needed on my own, and my five minutes of standing within three feet of the desk right in plain sight. Then, a female employee arrived, and she looked right at me, and still not even a "Hi. Someone will be with you shortly." Napa Auto Parts in Lakeport, CA -- shame on you. We're a small town, and I will let all my friends and neighbors know how rude and unprofessional you are.

  Robert Fitzgerald
6 years ago
Ordered a part a week ago, it didn't arrive on the specified date and the guy behind the desk told me "oh it happens all the time check back on Monday at 8am. I called them at 10:00 and they told me it would be on a shuttle at 2. I will be speaking with a manager when I do finally get my part.

  Mike Pump
10 months ago
Always have quality parts , service is top notch

  donald ruddell
4 years ago
Really nice store. Looks new. Helpful staff. Seems like a good selection of parts. Prices are fair for the location

  James Harris (JP)
5 years ago
This place is awesome it's like all the other NAPA Auto Parts except for the staff here is excellent there all car guys it's not some teenager behind the desk typing numbers into a keyboard super helpful some of those guys have been there for 30-40 years

  John Turner
a year ago
I was looking for 1993 trailer bearings and hub,and the crew at napa had every part I needed.Thanks to the crew at Napa.

  Alicia Alvarez
4 years ago
I was very happy with Napa in Lakeport California the gentleman who help me went all out and above.. I'm just glad to know there's people out there that still care

  Jerry McAllister
4 years ago
I was just there a couple of days ago I go there whenever I need parts I have never had any problems finding what I need from Napa Auto parts

  Nancy Carson
5 years ago
Absolutely horrible customer service on three different occasions. I will drive to another town before I ever walk through those doors.

  Lee Hail
a year ago
your commercial drivers need to drive slower. I was almost hit by your driver this afternoon

  Steven Silva
3 years ago
Great fantastic customer service every time..... although it is NAPA.... but service is impeccable

  Dan Driver
3 years ago
Great auto parts store! They always are helpful and will get you what you need.

  Jones Center
6 years ago
They have a lot of inventory. Very informed counter help. Top quality Parts

  Luis
5 years ago
The only guy at the counter, never stopped talking on the phone. I left after 10 minutes of being ignored.

  Erik Vogel
2 years ago
If you're looking for a part and can't find it anywhere else, then it might just be in the back, just ask.

  Clyde Vincent
5 years ago
Hard working.. and knowledgeable.. and willing to help you out with whatever you need!

  Ariel Garcia
6 years ago
Very knowledgeable employees. Place could use a reorganization tho.

  Trevor Buchholz
7 years ago
I went in looking for powers steering fluid and they helped me find it with me even asking for help. I was in and out in no time.

  Sirre Reed
6 years ago
Helpful and knowledgeable staff. Even installed my wipers for me

  Dallas Lyons
3 years ago
Beautiful and clean with a large selection of quality products.

  William Pine
4 years ago
They know what they're doing.They have moved farther to the south on the same street.