Caliber Collision

4.8 (197)

  26100 Dimension Dr, Lake Forest, CA 92630
  (949) 656-3942
  caliber.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop Auto restoration service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Nichols
3 months ago
My experience with Caliber Collision has been profoundly disappointing, marked by a series of negligent errors and a clear lack of quality control. Initially, the staff appeared courteous, and the bodywork seemed of high quality. However, this perception quickly faded as multiple issues surfaced.Firstly, we faced electronic malfunctions involving the sunroof and stereo, attributed to their technician's failure to connect several wires. This oversight was a significant concern, reflecting poorly on their testing processes. Moreover, the body panel alignment was visibly incorrect, leading to a second visit for repairs.Further aggravating the situation, we discovered water damage caused by substandard work, and to our dismay, found our leather seats damaged due to careless handling by their staff. These instances of negligence are simply unacceptable.Even as Caliber Collision admitted to their faults and tried to rectify them, their efforts fell short against the backdrop of repeated mistakes. The inconvenience and frustration of returning the car multiple times for corrections overshadow their bodywork proficiency and admissions of error.The latest issue, a severe water leak through the headliner, further exacerbates my dissatisfaction. This is not a case of simple mistakes but rather a continuous display of incompetence. The damage to the headliner and interior due to leakage during rain is distressing and demands immediate attention.Additionally, the lack of personalization in their Yelp responses indicates a disinterest in genuinely addressing customer concerns. Such canned responses do little to assuage the disappointment and inconvenience caused.In conclusion, my experience with Caliber Collision has been a series of frustrations and avoidable problems, compounded by insufficient remedial actions. The lack of thoroughness, attention to detail, and quality control has resulted in excessive wasted time and effort. Therefore, I cannot recommend Caliber Collision and would advise potential customers to consider other options for their vehicle repairs. This review serves as a cautionary tale of what can go wrong when a repair shop fails to uphold basic standards of service and care.

  Traci R. Cano
2 weeks ago
Carlos was helpful, informative, and professional. He originally told me their computer estimated I'd have my truck back by April 15th and it was done earlier than expected on April 5th, it took 1.5 weeks! I was very happy & pleased with the work and service.

  Patrick Bristow
3 months ago
Everyone at Caliber were very professional and understanding to my situation. Nancy was very personable and Gema kept me updated throughout the process and made sure I got my car back to me as quickly as possible. Thanks guys

  BRIAN DIRK
2 months ago
I received and excepted an estimate and dropped my vehicle off to have the work done. After the work was started I received a new estimate for more than double. I let them know that I was not happy so they sent me another estimate with a reduced amount. They removed a tire that needed replacement and that s the main reduction in cost. Shady!

  Mark Di Somma
6 months ago
Caliber Collision in Baker Ranch did a good job getting my truck back on the road looking good again. Considering they had to do a full frame replacement, which is a huge job, they did pretty good. Some minor tweaks on my part, which was expected, so all and all I can t be upset. Baldemar gave me great customer service and communicated with me the whole way. He worked with me as much as I needed, so I would feel as comfortable as possible with the whole process. Highly recommend Baldemar for your Service Adviser experience.Services: Transmission, Exhaust, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes

  Vajeeha Ali
8 months ago
Had great experience at this Caliber Collision. Sandra was great at keeping us informed of what was happening. The car took two months to repair first due to a back ordered part then after that a scratch that happened in the shop and they had to repair it. The doors i feel are heavier to close now and do not flush all the way to the body (like 5 mm raised). But overall good place and great customer service.Services: Steering & suspension repair, Painting, Body & Trim

  Yomiko Marshall
8 months ago
My overall experience with Caliber Collision was exceptional. From the customer service on phone to front desk service and agent Allen in charge of my repair all were extremely professional friendly courteous. They made the entire process so easy including receiving and dropping off my rental car. Allen my agent kept me informed the entire time my car was being repaired. My car was ready a week in advanced than was promised. Great company and employees. I will definitely refer business to Caliber Collision to my family and friends.

  Catherine Peng
8 months ago
Baltimore did a really good job on updating me the progress of the car every other day:) hed call me around 2 every Tuesday and Thursday and let me know where the repair progress is and how much more repair needs to be done. Super friendly guy too. 10/10 awesome experience!

  Bram T
a month ago
Unparalleled customer service and beautiful repair. Exceeded my expectations. I m very happy with the final product.

  Katie Rocca
10 months ago
Had my catalytic converter replaced at Caliber! Had my car in and out in 2 days. Car came back serviced, washed and vacuumed inside. Sandra went above and beyond to ensure great customer service. Would highly recommend!

  Nate Thompson
a year ago
This shop is amazing as are the folks who work there. Their recepionist is kind, extremely helpful and understanding. Matt, Michael and their crew did a beautiful job restoring my brand new car (literally - was hit 5 days after purchase) to "better than brand new" condition. as they promised they would. Quality work, kept me informed every step of the way and I actually got my car back 4 days earlier than planned!! Without question, they are talented professionals who take what they do very seriously and care about the quality of their work and their customers. Taking my new car to them and trusting them was the was the best decision we made!! They were recommended by my dealership as well. Love them!!! (Deb and Nate)Services: Transmission, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Battery, Oil change

  Daniel Huizar
a year ago
I had a awesome experience taking my car here. The service was very fast and quick they were very helpful and make you feel so welcomed. Matthew Hurtado is the general manager, he was super polite and respectful and had awesome customer service. I would recommend taking your car or truck here. I will definitely be a returning customer if I need repairs.

  Carol Lee
a year ago
I had an awesome experience here. My car looks great! Office is super clean with coffee and water. The front receptionist is kind and helpful. My main contact here was Alan, who has kept me updated throughout the process. Got my car done ahead of schedule, and even return my rental for me. Made everything super easy. Thank you!

  J.Carlos Salgado
a year ago
The team here at caliber collision was spectacular, nothing short of excellence.No one likes being in an accident but It happens.I was very weary of this whole process but right out of the gate Alan Cabrera walked me through every detail of my vehicles rehabilitation process.Needles to say I walked out with a brand new car and had forgotten my car had ever even had a scratch.A man of his word Alan Cabrera executed his promise flawlessly and in a timely manner keeping me up to date on every step. Top notch service from everyone involved.Service: Body & Trim

  Natalie Heyendal
a year ago
I was lucky enough to get to use Caliber Collision after I was rear ended. Not only was my car repaired back to its original self but Caliber managed to make it look even better than before. I was able to work with Alan who was extremely punctual, patient, and overall super helpful. Nancy is wonderful and always is kind in the office and on the phone. Very grateful they were able to get my car in so quickly and the turn around time was just as fast, quality fast work! A+Services: Painting, Body & Trim

  Ryan Ippolito
a year ago
Michael and Nancy are amazing. The car was returned on schedule and much nicer than when we brought it in (super clean, they went above and beyond - like seriously above and beyond). I can't say enough about how amazing the job they did was and how easy and seamless the process was. If this shop is an option for you, you won't be disappointed!

  Robert Daniec
a year ago
Caliber Collision guided me from day one in a very professional manner. Matt dispelled all my doubts and Alan very precisely informed me what was happening with my car at the moment. I can't imagine a better service. The car was repaired faster than I thought, I received it polished and fragrant. Will always be happy to go back thereService: PaintingService: Painting

  Kevin Nangin
2 years ago
Everyone I interacted with at this Caliber Collision was phenomenal. They have excellent customer service, and they did a superb job on my brand new Toyota Sienna that was rear ended on the freeway. And to top it off, they cleaned the car, inside and out, before returning it to me. They are also a preferred vendor do my insurance, so the transaction was smooth as butter. Thank you, Caliber Collision, for the excellent work and customer service! If you are looking for a good place to fix the damage in your vehicle, I highly recommend this location. They are very friendly, very professional, and very skilled at what they do.Services: Painting, Body & Trim

  Jacqueline Spates Teston
3 days ago
My car was fixed quickly and notified me at every step. Thank you.

  SA SA
2 years ago
Michael, Matt, Sandra, and the team there are very reliable and have great customer service. They set proper expectations and would have very proactive communication. They are the only ones around that have a paint booth that can fit my high roof Transit van. Car was repaired quickly and they took care of all the paperwork with my insurance carrier. I'd definitely recommend them to others in need of repair.Services: Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim

  John Nunez
a year ago
My 2020 Silverado damage repair was perfect! No issues. Professional services by working with my insurance company and in constant communication with me on status and what to expect. Alan, my service representative, was very helpful and pushed the repair to meet my financial timeline. My vehicle was cleaned and was picked up as if I just purchased from the dealer! Very elated with the entire process. Very streamlined and efficient. I am impressed and completely satisfied!!Service: Body & Trim

  Rebecca Smith
7 months ago
People who work at Caliber are extremely courteous and professional. My car was worked on right away and they did a beautiful job. Job was completed prior to what I expected.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Christopher Skaggs
a year ago
The team at Caliber took great care of me and my vehicle while it was being repaired. They kept me informed thorough out the repairs and were incredibly friendly and professional. Got my car back in better condition than I brought in!Services: Steering & suspension repair, Painting, Electrical, Body & TrimServices: Steering & suspension repair, Painting, Electrical, Body & Trim

  Ashoke Bhat
6 months ago
Great customer service. Most important they make you feel comfortable like a family member and with that smile on, that will make any persons day.Service: Body & TrimService: Body & Trim

  Robin Mandelbaum
a year ago
After an accident, upon several recommendations, I took my car here for repair. From the first phone contact to car pickup, the service was excellent. Everyone was caring, professional, detailed and helpful. The repair work is top notch. I wish I knew everyone's name that worked and assisted me on my car so I could publicly thank them. I can only name a few, Sandy, Matt and Mike you made my first (and hopefully only) car accident repair easy and stress free. With exceptional customer service and repair you cannot go wrong here.Services: Painting, Electrical, Body & Trim, Welding

  Katherine Pino
a year ago
Working with Michael Lopez to get my car back to normal after a fender bender was not only a painless experience but extremely positive. He communicated with me every step of the way and also communicated with the responsible party, making the job of fixing my car stress free for me. He definitely went above and beyond to make my experience painless. I could not have imagined a better experience or outcome. When I got my car back it was immaculate. The rear bumper was fixed to perfection and the car was cleaned inside and outside. Thanks Michael and Caliber for being awesome!The reception area itself is clean and air conditioned. There is a TV playing movies, an area for small children to stay entertained, a Keurig machine with many flavors complete with creamers and sweeteners, a fridge full of water, and a popcorn machine. Parking is close and convenient, right in front of the office entrance.

  Gilbert Sanchez
2 years ago
From the front office to the crew doing the work - these people are 100% legit. They treated me like a VIP and took care of my truck like I do. Alan was my contact - he kept me informed every step of the repair and his crew actually got my repair done a few days early. This particular location is superior to other caliber shops because they are all engaged in providing superior customer service.Services: Painting, Body & Trim

  Andy Chang
a year ago
I want to thank Alan and staff for making the repair process quick, smooth and high quality. Alan called me everyday for an update and returned my car in nicer condition than when I brought it in. I m very impressed and happy with the service.

  Toastie
a year ago
Michael Lopez was extremely efficient and had my car repair earlier than anticipated. He kept me informed on a regular basis throughout the process. My car looked brand new when I got it back, and the interior had even been thoroughly cleaned!

  Sharon Zumwalt
a year ago
The whole team at Calliber collision is absolutely fantastic. The level of care and service I received is unmatched. This is the second vehicle I ve taken in due to a collision and I will continue to choose them for repairs. Sandra at the front desk is the best, she s super helpful and Michael went above and beyond to make sure I was kept up to date and fully satisfied. They have really taken the stress out of the whole process.Service: Body & Trim

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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