Big Brand Tire & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  robert mcginty
3 days ago
I trust Roger and his team. Roger has serviced my vehicles for more than twenty years. He is the best without question. From sports cars to work trucks, he does them all and will even recommend when and his store cannot address. Roger is the most honest person I know in the automotive service business. His work is impeccable. Yes over the last two decades we've become family. That's the kind of person he is and the kind of business he runs.

  Lauren Banks
3 weeks ago
Took my new car in today to see if I could get a fix to a squeaky noise that has been reoccurring. I was told I needed three belts replaced (A/C, Power Steering, and Serpentine), which is what I expected. I had no issue with this at all, as my car is on the older side.I was then quoted $450 for all of the belts to be replaced. This seemed very high, so I contacted BC Auto in Santa Ana and was quoted $175.Please check out the highly rated BC Auto and save yourself some money! They literally laughed out loud when I told them I was being charged $450 here at Big Brand. The employees were nice, but it s obvious that they are overcharging their clients. God bless! :)

  Jun Cai
2 months ago
Had my tires replaced and a "wheel alignment" done back in December (after owning the vehicle for 4.5 years). Fast forward 2 months, I had to get an oil change at the dealership and they noticed the wheel alignment is off. Called Big Brand tire store to request a refund but was told no refund and that alignment was probably caused from runnign into the curb / potholes. I definitely did not within the past 2 months (certain I have in the 4.5 years before that but never had an alignment issue). The store stated they would do the realignment but since it was probably done incorrectly in the first place, why would I want the alignment done again here? Of course I would prefer the dealership completing the alignment. So the store is refusing to refund the wheel alignment portion which is all I'm asking for (since I rather the dealership complete this properly in the first place).Be careful if you're looking to do a wheel alignment here.

  Khyle Socrates Jaen
3 months ago
Went in to get my oil changed, tires rotated, and to have them do a vehicle inspection on our 2022 4Runner we recently purchased.Roger was extremely helpful and friendly.They ended up doing a wheel alignment as well, and the car drives so much smoother and straighter.Very fair prices and did it all within a few hours. My wife and I are grateful for the quality work and genuine customer service.We will be coming back here every 5k miles from now on to get our regular oil changes, tire rotations, and whenever we need new tires - we have a place we can trust with that as well.Thank you, Roger and the whole team!

  Howard Du
3 months ago
The best service. I have not seen anywhere before. I believe rate above 5 stars.Thank you Mr. Bert.

  Candy Snell
2 weeks ago
Time is money and stopping by on a Sunday to find them open surprised me. The mechanic was able to get my tire replaced in less than 20 minutes! Great job!

  Jorge Kurmen
3 months ago
I've gotten tires here in the past and a couple years ago I got a flat on Christmas Eve and they repaired it quickly. Bert assisted me with getting me set up with a new set of tires for my Tacoma. I recommend this location and as Arnold says "I'll be back".

  G C
a year ago
Great experience at Big Brand tire & service in Lake Forest CA. The staff were very friendly and helpful. I want to give accolades to Stephanie who jumped thru hoops to get my tires & wheels mounted on my Ford GT500 Shelby Cobra. I can attest that she is dedicated and very knowledgeable. I highly recommend this Big Brand outlet & Stephanie

  Amber Crabtree
4 months ago
Bert and the employees helped me and my kids get home. My family was here on a short stay for medical treatment. The day before we were to come back home, one of my tires was unrepairable. The tires were originally purchased at Costco and they were unable to help me and said , good luck . I called to find my tire size in stock. Bert was able to help us and go above and beyond. Do yourself a favor and just purchase your tires here. You won't have to stress about your car and getting quality service.

  Danny Mendoza
3 months ago
Showed up unannounced, no appointment etc. pretty late in the afternoon after the rain. Looked busy but I was taken care of right away. Shout out to Bert I recommend this place for any wheel related issues among other things

  A. Noble
3 months ago
Big Brand Tire - Lake Forest consistently provides outstanding service. I ve never been disappointed! Thank you!!Note to owners: The customer s waiting room chairs are very uncomfortable. Seems like they were made for little kids and not adults.

  Valerie Ashtiani
6 months ago
My battery died at an adjacent gas station and they were kind enough to come over and jump start me. I obviously needed a new battery. I was able to make an appointment for the next day and they installed a new battery in less than 30 minutes. Great service, extremely kind and super fast. I would highly recommend.

  Alex Hoss
a year ago
I just found my hi-to mechanic. Refreshingly great attitude amongst both the techs and Stephanie at the front desk. Not only did they fix my flat for free, but I ve scheduled them now to do my next oil change now and other preventative maintenance.Thanks for removing that screw!

  Leliksadvantures
5 months ago
I would like to leave a good review about this place. I arrived with a brake problem. and I was billed $170 to diagnose and find the cause of the problem. when the master got behind the wheel and drove away. the car repaired itself. I still haven t figured out how. but the master wanted to continue the inspection. I refused. the guys wasted their time on me and didn t take my money. I am thankful. it's fair of them. and honestly where is it worth going there

  Amy Fletcher
2 months ago
Brought my car in on a Sunday and Big Brand was able to get my car serviced the same day. Bert was great to work with.

  Xiomara Dominguez
6 months ago
It s definitely amazing I only had car 7 days got a flat at this point I was afraid but at at Big Brand Tires in lake forest it s was actually really quick and easy and they immediately helped me fixed my tire and by I was on my way it s a really honest and reliable company and they really are polite and trustworthy and really helpful it s definitely a good place to keep in mind for your car tires needs. Thank you again Big Brand Tires Xiomara

  Chris Poehlman
3 months ago
Great shop. We get all of our cars serviced here. They are fair and honest. Also get the work done quickly.

  nevo elmasry
a month ago
I went to fix my tire with no appointment and Bert helped me . He was a wonderful help and finished my car in less time.thank you bert

  Dave Buffington
2 months ago
Burt was hands down the most proficient tire expert I've ever met he went well above and beyond the call of duty to help me out and I can't say enough about the guy and what good character thank you for everything !!!

  Steve O'Connor
3 months ago
These guys do a great job! Very happy with the customer service and flexibility. Highly recommend this business.

  Maha A.
a month ago
Tim was great! They gave me a great price and installed 4 tires in under an hour!!!

  Karol Gardner
a month ago
Great customer service. Quick and efficient. Very pleased and happy to come back.

  Branden Carrisalez
6 months ago
Roger was extremely helpful throughout the entire process. They did great work and have competitive prices. I definitely recommend them for your tire needs.

  C D
6 months ago
Know what tire you want to make it easier but no big deal. Make an appointment if you can and speak to Roger or John and likely good to go. Love the Kuhmo s I got. Worth every penny.

  Andrew Loch
6 months ago
Charged $875 to replace 4 tires on a 2017 Chevy Volt in March 2022.During a rotation at a different tire shop, the tech found cracking on all four of the side walls and told me the tires needed to be replaced after 1.5 years and less than 15k miles.They also failed to reprogram my TPMS and did a very poor job and balancing my tires. Both issues were pointed out and solved by a different tire center.Avoid this place unless you were desperate like I was. They overcharged for garbage tires and didn't even do a good job.

  Omair Mir
8 months ago
I was recommended by a friend to get my rim from big brand, and it was huge blessing. The team saved more than $700.Roger provided the best costumer service and his technician James helped educate me on the problem. 1000000% recommend them!

  Harout Markarian
3 months ago
I always take my car to this location. I have always been happy. They always call me with estimates before doing any work. Roger is great. I strongly recommend them. Thank you Roger for your excellent service for the last 10 plus years that I have been bringing my car there

  Austin Timyan
7 months ago
As usual, a punctured tire couldn t have come at a worse time. These guys helped me get me back on the road quickly for a great price. Easy and clear. Thanks again!

  Sri Rupa
8 months ago
Had a great experience. Roger the manager was very helpful throughout the whole process and let me know what needed to be done and what I could wait to do later. Highly recommended!

  Ling Wang
6 days ago
Fast and great service. Highly recommended.