Mercedes-Benz Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Cobb
9 months ago
Saw a 2014 Honda with very low mileage and only 1 owner. Drove up, they beat the APR rates of my credit union. Car was immaculate inside and out. 1 blemish. Car was filed up, cleaned, and ready for pick up. Thanks Cory you guys rocked it! Yes, when I'm looking for another vehicle, I will contact them. The drive was not an issue. The return drive was horrible, but that was to be expected.

  MediaManCox
4 months ago
I recently visited this service center with my Sprinter Van 3500 i also have a AMG C63, and unfortunately, my experience was disappointing. The communication from the staff was inadequate, which led to misunderstandings and frustration. Service times were much longer than anticipated, causing significant inconvenience.Particularly concerning was my interaction with an employee named Jesse, whose approach I found to be disrespectful. It seems there might be a need for additional training or customer service improvement in this regard.In contrast, I have had consistently positive experiences at Fletcher Jones in Costa Mesa. Despite being a bit farther for those in South OC, their service quality is remarkable. The staff there is not only responsive and attentive but also seems genuinely enthusiastic about their work, providing a first-class service experience every time.I hope this feedback is helpful for the management to make necessary improvements. Customer service is paramount, and there's definitely room for growth here.

  Mazen Brek
4 months ago
They are really great!Rosie helped me there. She was amazing and really helpful! She was a patient and helped me out with all my question.

  John Cooper
6 months ago
Great services.Helpful with my questions.Got the job done quickly and even washed my sprinter van!

  Tarek Saba
2 years ago
Best place ever! And I've been to all the dealerships in the area!! Great service, prices are good and the best car wash everrrr!! 100 stars all day every day!!

  Scott Parker
3 years ago
Jesse, George and the whole crew nothing but first class service.Carter Shipping

  Ed Faucher
2 years ago
John Mosqueda is awesome! Always great at getting our cars fixed right. In and out fast. Great service

  Danny De Marco
2 years ago
Very friendly and helpful place !! I always enjoyed, even just buying MBZ accessories ! Thanks more to Manny in parts department !!!

  Enrique Mingramm
2 years ago
Jessy and his team are the best. They service my Sprinter since 2014.

  Sharon H
a year ago
Friendly, courteous, promt and efficient. What more could you ask for?

  Amy Osborne
3 years ago
First class treatment! Everytime! TAREK THANK YOU

  Darrell Matekel
11 months ago
Service Department is top notch!

  Vitaliy D
2 years ago
Excellent service ask for Brian H

  scott kasoff
2 years ago
Service dept is the best in Orange County

  Bruce Nelson
2 years ago
Excellent customer service and car service

  JIM MISTO
2 years ago
Very professional