Service King Collision Laguna Hills (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Milton Carballo
3 days ago
Unfortunately, A large tree planted on my apartment complex fell on top of my Ram 1500. The Ram had multiple dents, scratches, and other damages due to the tree.Very fortunately, I located Crash Champions. I was not referred to this location, nor had I had any experience at this collision shop. The very first person I spoke with, Steve, was very professional. His professional manner, knowledge, and demeanor left me feeling like I had made the right decision.Throughout the repair process, Steve would either call or text me very frequently to keep me in the loop. It was a great feeling to hear updates on my truck rather than silence throughout the process.When my Ram had been completed, I was amazed on how immaculate it looked. It appeared to be as if though it had just come from the factory. I m extremely lucky that I had found Crash Champions.I look forward to using them again in the future. Though I hope I will never have to! (Haha)

  Renato Del Castillo
3 months ago
it has been 3 weeks to get an estimate for Mercury Insurance, I am on the phone with them right now complaining about the delay.

  Geoff Guzynski
a year ago
Would not recommend. Car is not like it was before the accident. They tried realigning the door a couple of times, but couldn't quite get it to fit. They said they got authorization from Allstate to replace the door again, but then kept claiming they couldn't get it due to supply issues. It was months and months and I called many times to check but they kept lying to me. I eventually gave up and they never called, so I guess they won.Although it was covered by insurance, the work ended up >$12k for an $8k bid. With the reduced value of the car now, I should have pushed to have it declared a total loss.Services: Steering & suspension repair, Painting, Body & Trim

  Kyle Sulli
11 months ago
I scheduled an appointment for a body damage estimate for my car. Instead of an estimate being written at the appointment, the receptionist took pictures & an estimator sent me an estimate a few days later. I'm not sure why I needed an appointment for that. Otherwise, the process was smooth.

  Mimi A. Moghaddam
4 years ago
My insurance Allstate agent advised me to take my car to service King in Laguna Hill branch after it was hit by a big truck in the parking lot.They made the estimate the next day and text me about the damage and after my approval they began to repair it. My technician Robert kept me inform about the progress through email every morning and they repair it very fast. I got my car back in 10 days and I am very satisfied with the result. I highly recommend this company and specialty this branch in OC, Ca.

  Patricia Nichols
3 years ago
I am extremely pleased with the repairs Service King did to my BMW. There is no sign that there was ever a big dent on the fender. The pain job is excellent. The service I received from Many and Mary was courteous and professional from scheduling the job to delivering my car on the date they committed to finish it. Thanks to the Service King Team for making this process easy.Services: Painting, Body & Trim

  Micah Young
7 years ago
Best car experience! Staff was a uper helpful, friendly and trustworthy!!Here's the long story: I took my Fiat into Kings Service on Fair oaks because both of my headlights were out. It isn't exactly what they normally do, but they said they'd look. I waited less then 5 min. Turned out the fuses were fine, just needed new bulbs, which they didn't have on hand but told me if I wanted to get them they would install. There was a nearby place that sold the bulbs, which I bought and brought back.Without needing to wait at all they not only installed the bulbs for FREE but showed me exactly how to do it, so that next time I can do it it myself! I left so happy! I will definitely go back the next time I need a repair!

  S Kulik
3 years ago
Had a great experience with Service King and Manny in Laguna Hills. From the minute I got there until getting my car back, everything was perfect. Great communication, my car was ready earlier than promised, fully detailed and spotlessly clean when I picked it up. I would highly recommend Manny and Service King.

  Kristie Alia
3 years ago
My mom is elderly and got into her first car accident then ended up in the hospital for a week so I had to deal with triple A and Service kings remotely from San Jose (7hrs away). Manny the manager, worked helped me with kindness and patience and was totally understanding of my situation. Like when my parents gave their entire key ring to the triple A guy they helped me get my parents house and mail keys back asap. He kept me up to date sent me the estimate and updates including pictures thru the entire process and had the car ready on time. And made it so I didn't have to deal with triple a anymore cause it's hard to deal with them when ur not the policy holder. Anyway they did a great job!!! And I know if we have any issues with the car I can take it back and they will handle it but I doubt that will happen ... Thanks guys for being so cool about doing helping me get my parents car fixed. I highly recommend anyone to use this shop and Manny deserves a raise !!Services: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Welding

  James Cornell
2 years ago
They have no problem texting me 4 times to schedule and confirm an appointment. My daughter takes her car to drop it off at the time scheduled and they say they can't get to it for a week?? 2 questions. Why schedule the appointment? Why are you so good at texting before the appointment is scheduled but can't find my # to text and let us know you can't keep the schedule that was set up by you? No thanks. We'll take our business elsewhere.

  Mandy Webb
3 years ago
I want to share a recent experience that I had with Service King in Laguna Hills off of Granite.The customer service was AMAZING!! I want to especially give a big THANK YOU TO MANNY!! His customer service was by far the best. He updated me on the repairs and was always extremely professional and great attitude.I HIGHLY recommend using them and ask for Manny if he's available.Mandy Webb

  Avery Eichner
3 years ago
Amazing place! Returned my car to me sparkling clean with an impeccable paint job. I was notified every step of the way as to when my car would be ready. And it was ready earlier than they said it would be! I would definitely bring my car back here for any future car work.Service: PaintingService: Painting

  Chik Wong
2 years ago
They replaced a new bumper on my 2009 BMW 135i Conv. Finished in 4 days. They made calls and sent text daily to update the progress of the car repair. Staffs are friendly. Repair was done well. I am satisfied with their job outcome and service.Service: Body & TrimService: Body & Trim

  Ariana Salucci
3 years ago
Very unprofessional! My was took from 6-17 to 8-28 all due to the body shop error and not sending in the proper documents my insurance needed. Not only did the shop cause a lot of stress and anxiety they had me doing allThe work calling my insurance trying to push along the approval. Marie who has reach out to me sending me a text stating to come get my vehicle and take it elsewhere because there weren t getting anywhere with my insurance. Finally as I got more involved I figured out the entire time the body shop was sending in the involve to the wrong email address that the insurance clearly gave them correctly. As I asked the manger Marie due to their error and me having to pay 2 full month of a rental if there was something she could do on her behalf of the company to compensate me, she said no have to pay in full even if it was their error. Super unprofessional and rude ! Doesn t care about customer service and only want the check.Service: Body & Trim

  Randy Madden
3 years ago
I had a great experience with Service King they were fast and keep me up to date on the repairs. They went the extra mile and helped me some extra work on my car. It turned out great and got it back early! Great Job!!!!

  Janet Young Stanton
5 years ago
Robert was our main contact and he was fantastic. Ours was a unique situation and Robert kept us informed almost daily, he went above and beyond for us. Marie Rymer the GM is also a fantastic part of the team, together they made us feel well taken care of. Incredible service team. Thank you Robert and Marie for making a bad situation better.

  Chris M.
2 years ago
Service was great! Kept me updated everytime there was a change. Even took care of my car rental when they were a few days late of the promised date (due to shipping of parts that were understandably uncontrollable). Great customer service!Service: PaintingService: Painting

  Greg Lund
2 years ago
GMC 2013 truck involved in Traffic Collision.Repairs done quickly efficiently. Drove truck after collision, crunched back bumper and front bumper damage.Hunting Beach shop unable to handle job, they sent it to Laguna beach shop.Repaired in estimated time, shipped truck back to HB shop. Was able to pickup truck on a Saturday morning.Thanks to Richard at HB, Manny at LB, Maribel and all the rest.Services: Steering & suspension repair, Body & Trim

  Patrick Staight
2 years ago
Service King did not send a tow truck at the time they said they would. King indicated they had no intention of maintaining out agreement and that I would need to wait until sometime next week for their schedule to become more open.

  KJ Silva
4 years ago
This is my second time using Service King because they did such a fabulous job the last time I was in an accident!Great work, friendly and conscientious staff.We are coming back a 3rd time as someone just sideswiped my husband s parked car!I know he will be very pleased, as well!

  Jeff Jafari
4 years ago
AAA sent me to this place. And they were the one who called meAfter a week I was finally able to find time to take my car in for an estimate.First the parking was very confusingI turn around twice and could not find a place to park while they had at least 10 parking space vacant and available. I could not part in those spaces because they were DISGNATED.so drove in to the actual work floor and expressed my frustrationsA Hispanic older guy helped me out- and funny, he said this always a problem just.park anywhere. He was about the nice guy there.I parked and went to the front desk, Jenny, the gal who had called me was busy with a computer. Did not raise her head not greeted me. I initiated the conversation by saying hello to her, she look up am immideitly look away as I was not important...To make the long story short:It was not lunch time,I was the one thereIt took 23 minutes before Jenny asked what can she do for me(One other customer walked in)I told them that I need an estimate.(that usually take about 5 minutes) and I can't leave the car there yet.She went and talked to someone, came back and said can't be done today, and I have to make an appointment...Wow...I said. After 30 minutes of wait and only one other customer behind me, Jenny is telling me to make an appointment to get an estimate,. All this quick conversation happened with her not paying attention to me...I left disappointet... After a week of waiting, nothing is done....

  Jane Mc
6 years ago
I want to share the best experience in customer service that I had at Service King in Laguna Hills by Jesse Gutierrez. After an accident I was referred to Service King by my auto insurance USAA to get photos of the damage to my car and an estimate of the cost to repair it, my surprise was when Jesse Gutierrez completely exceeded my expectations and took care of the matter efficiently. I was finished in less than 15 minutes and above all completely satisfied, Jesse fixed the damaged area right away. If I ever need a repair shop without a doubt I will go to Service King on 22772 Granite Way in Laguna Hills, Ca. Thank you USAA and Jesse Gutierrez. Jane McEntee

  K L
4 years ago
Came in on Saturday and was told we had to come back today. Came back today and the guy we are supposed to talk to asked if we have an appointment. Told him we were told to come back today. Well guess what? I get to leave work early again on another day to come back A third time. All because they don't provide all the information to you up front. I willl be filing a complaint with the better business bureau do to the run around and loss of wage's. The lady we spoke with Saturday was in the office and even told the guy that she told us to come back today.

  Rik C
11 years ago
The service writting was at least friendly and PJ certainly was knowledgeable. As for the work itself: GARBAGE! I had them repair the tail end of my Jetta and the work was simply atrocious! The trunk liner was practically just shoved in there...not kidding here.. the lining was not even fitted properly or secured! The trunk lid now opens like an anvil despite their attempts to correct the issue. Anyone who owns a MK4 Jetta knows that the lid should practically open itself once the release is activated. Oh, and did i mention that their estimate to State Farm stated a 6 day repair and they actually took 12... so guess who gets stuck with the car rental difference! EXTREMELY DISAPPOINTED...considering reporting them to State Farm since they're the ones actually footing the bill!

  Joseph Go
4 years ago
Scott did an awesome job taking care of my Mustang. I was impressed with how I don t see any signs that my car was in an accident. Great service!

  Eric Castillo
2 years ago
Service King was recommended by my mechanic and they are known to be reputable. My experience with Service King was genuine. Thank you Manuel Mendoza.Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Markie
3 years ago
Very pleased with service King. Everything from dropping off the vehicle to picking it up was top notch service and the most important part the quality was flawless. I highly recommend Service King Laguna

  Herb H
7 months ago
Friendly staff, got estimate for repair. Seems very professional and organized.

  Ramin Naghshineh
9 years ago
They work with my insurance and fix my car with no problem. Jessi was very helpful. They didn't over charge us and painting was match.

  Don Dechartivong
2 years ago
The Service King is very helpful and professional. They have done a good repair job. I doAppreciate theirs service.Services: Electrical, Body & TrimServices: Electrical, Body & Trim