Marvel Air Conditioning & Heating, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Harry Mooradian
3 months ago
Excellent job by the installer s both named Oscar. Clean fast and professional. Gerry the owner was great as well, we determined a price and he stuck to it. I got a 4 ton American Standard Heat pump and air handler inside as my HVAC was 20 years old and blowing fuses all the time. Overall excellent service, top notch equipment as well

  Joe Hamburg
5 months ago
I've lived in CA for 25 years & in my experience with other properties I've owned it's hard to trust a goodA/C company but Larson go above & beyond to fix your needs & make sure you are taken care of. I trust them completely. Thank you all Marvel employees for being there for me & my family ... you're the BEST!!!!

  April Tam
3 months ago
Great customer service! The entire team was very friendly and responsive to all of our questions and requests. Gerry is a man of great integrity and I would highly recommend them to anyone. We look forward to working with them again.

  Roman Seano
5 months ago
This might sound like I'm laying it on thick, but it's the truth: The one service experience I'm most grateful for, is with Marvel and its owner, Gerry Vecino.Gerry and his team did a major system redo & install at our previous home, a sprawling 3000SF house. They had to remove old, solid metal ducting, lay out the new flexible kind, and upgrade an over-burdened 4 ton Bryant system, to a very capable 5 ton Trane.From there, Gerry helped us with repairs on 4 other properties' HVAC systems, including our current house - even though we are well out of his service area. That was 10 years ago. We had just moved to Long Beach, and didn't know of any really trusted HVAC services. So he did us a solid to make sure we were set and tuned up.Fast forward to this year, we had a new Heat Pump system installed in our house, this time by a company whose co-owner I went to high school with. Fairly quickly, we noticed a problematic up & down whining noise coming from the condenser. We reached out to that service, whose tech initially said that "new compressors are loud." I wasn't buying that - it was so annoying, it made our old system sound new by comparison.I reached out to Gerry, sent him a video clip of it. Right away, he came back and said "NO, that is NOT normal noise." He then advised me of the best ways I could approach this, to get the problem solved. His advice worked, in that it led to the manufacturer (American Standard) sending out its technicians, who confirmed that the condenser fan+motor unit was faulty.After nearly 5 months, I'm still pushing this other HVAC service to resolve the issue. With them, I feel like "they got my money, they see no incentive now to help fix a problem we hear EVERY day, even though it's been diagnosed." In other words, little to zero support nor initiative to take care of someone who gave them their business.With Gerry & Marvel, even though he hasn't taken a dime from me in over 10 years, I'm still getting support. He actually cares because I *was* his customer. And he cares about the HVAC industry, and its integrity - he's passionate about what he does.So I'm just gonna tell you, as far as HVAC in your home or business, he's the one you want in charge of taking care of you. He cares about how his level of service and actual work reflects on him, and how you feel about Marvel as a service provider. It's just an incredibly high level of integrity and character we don't see enough of anymore.But you will find it right here.

  daniela G
6 months ago
Gerry, Shawna, Luis and Mel all did an excellent job taking care of my AC needs in a timely manner.They all go above and beyond to make sure their customers are satisfiedLuis was very knowledgeable and patient explaining the repairs.Gerry is awesome, he always goes above and beyond to meet his customers needsService: A/C system repair

  Joseph Ashford
7 months ago
This team is exquisite. Hands down some of the most accommodating and capable crew I've had the actual pleasure to need.That sounds a little backhanded but if you think about it, a lot of people who we go to for help, because we have to, are not generally cordial. This team, from Shawna *spelling?*, to Gerry, to the men that did the rapid and effective work, their names are Oscar and Oscar.We have a whole other level of work that needs to be done too, and this company has my full support to get that. If you need an A/C service and you are a small business, these guys are exceptional.Services: A/C system repair, HVAC duct & vent repair, A/C system vent cleaning

  Anne Gordon
6 months ago
As a customer, ya just want a problem fixed....this is the second time I've used Marvel (two different problems), and have to say they have everything going for them. They understand the problem, fix it, and are professionally responsive and reasonably priced. I could not be happier.

  Jan Ping
8 months ago
Not only did they do a great job but the professionalism was noteworthy. They we super clean, friendly, informed and on time. I will use this company again.Update: we had some issues with our new a/c. A part was needed to be replaced. Of course, temps were in the 90s. They were able to get the part quickly and made us a priority. All is well. This is a great company and I HIGHLY recommend them.Service: Heating system installation

  Doris Watkins
8 months ago
9yrs ago I purchased a unit from Marvel. (Great unit).I recently had an issue due to my lack of maintenance. Busy time for service due to the extreme heat. Contacted Marvel, was given a reasonable appointment. The owner(Gerry) handled the service himself. Good pricing, excellent customer service, solid company.Service: A/C system maintenanceService: A/C system maintenance

  Anthan M.
5 months ago
This is the 3rd time our family has used Marvel Air Conditioning & Heating...Gerry and his entire staff work very hard to give you great service and Top Notch installation...From the front office till the job is complete, Highly recommend Marvel, They're Marvelous!!

  Elvis Forrest
6 days ago
These guys were great. Amiable. Helpful. Came the next day on time. I love this co. Fair. Fast. Cool. In n out n we have air conditioning fixed for summer that s comingService: A/C system maintenanceService: A/C system maintenance

  Gary Ruggerio
3 months ago
The tect was on time, he asked if we had any issues with the unit. He proceeded to do the maintenance.The tect completed the maintenance and went over everything that was done.Left everything nice and clean.

  Don Rans�m
8 months ago
Gerry does an exellent job on problem solving.I had another company come out to look at the problem and they told me I had a leak and needed freon added to find leak and then freon added after leak was taken care of. Gerry said it was an electrical problem and fixed the issue. He said there was no freon leak. Other company wanted to charge me over $1200 to add freon and additional for repair and more freon.

  Katie Meers
a year ago
We are beyond pleased with their service And quality. We installed a heat pump in our home and it has been a great experience and works perfectly. They were the best price, best customer service and best quality. Would absolutely recommend to anyone.Services: Cleaning, Installation, Heating system maintenanceServices: Cleaning, Installation, Heating system maintenance

  Donna D. Corraliza
7 months ago
Louis came to my home and was honest in regard to my current AC unit. I received an estimate and I will be scheduling my new system installation soon. I appreciated his professionalism!

  Robert Caballero
4 months ago
Had my yearly home heater inspection. The technician was friendly and did a great job. Had my heater working very quickly

  Jeannie Skousen
a year ago
We were so happy that a neighbor recommended Marvel Air Conditioning to us. Our ancient AC and Heating units needed to be replaced, and Marvel worked with our schedule to make it happen. Gerry and Shawna were amazing! Our situation presented a unique installation challenge and Marvel worked with us to problem solve and get it all figured out. The installation team was great to work with as well. We opted for a Heat Pump, and couldn t be happier with our choice! It s been a little over a month now, and we ve had a chance to use both the AC and heating functions, and I ve got to say, it s awesome! Highly recommend Marvel and their products!

  Thomas Hetzel
3 months ago
We called about a heating issue. They came and fixed the furnace on the same day. The service tech was friendly and cleaned up after the job was done. Thank you.

  Raman Satyanarayan
2 years ago
We got to know Marvel through a recommendation. �Their bid was actually lower than some of the "Big Names,"My HVAC was an antique, probably came along with the house, when it was built in 1970.We had asbestos in the duct as insulation. There was an older heat pump system probably heat plate or something, which was a power monger.Mr Gerry of Marvel did a fantastic job of replacing the entire system.First of all Gerry helped us with taking care of the abatement company for removing asbestos.Two of his excellent crews Oscar and Oscar got to the Job and were very extensive and detail oriented. They were very prompt, courteous and flexible on the timings too.Once the job was done, they took care of all the ascetic details of keeping the installed area look very good. The entire work took 3 days. Awesome Job!!Mr Gerry told me I will not disappoint you and he stands true to his wordI have already recommended Marvel (Gerry) to my friends.Give them a try and you will not be disappointed!!!Services: Installation, Heating system installation, Install AC

  Joe Esqueda
8 months ago
Gerry the owner found my problem in 20 mins, chewed wire. Other companies said mother board of furnace was fried, and other made up things. I found a new a/c company. Will recommend to my friends and neighbors.Service: A/C system repairService: A/C system repair

  Joshua Phillips
2 years ago
Marvel Air has been servicing and installing HVAC equipment for me, a General Contractor, my Father who ran contractors for a group of Auto Dealerships, and many people we referred to them outside of those descriptions.Gerry listens to our needs and always has a creative but professional solution. His attention to our needs made those projects easy and worry free.The ownership of the workmanship and willingness to back up products they use is also amazing and unrivaled. I had one instance where 8 years after installation I found a problem that was related to the installation, within a week Marvel Air was on site and it was taken care of.I can't say enough good things about Gerry and Marvel Air, you can trust the advice, trust the work, and trust the product. I recommend Marvel Air whenever its in their service area without reservation or hesitation.Best wishes to you and yours in 2022 Gerry and Marvel Air! Should have wrote this 9-10 years ago...Services: Heating system repair, Installation, Heating system installation, Install thermostat, Repair HVAC, Install AC, Ductless heating & A/C services

  Maryann Stell
9 months ago
Marvel has Great Service. They were Responsive and Efficient. It was a remote job and from communication to execution they were Terrific. I would highly recommend them.Service: A/C system maintenanceService: A/C system maintenance

  Faye Scott
3 years ago
All I can say is WOW, they said what they were going to do and did it. That s rare! I needed a new air conditioner and the one I had was leaking horribly. Although this was happening I got 5 quotes from Home Depot to Costco to smaller companies. I was not looking for the lowest price, I know you get what you pay for but I wanted quality and workmanship at a fair price and that s what I got. Gerry adjusted his schedule to get me in within 2 days they showed up on time those 2 days. They were wearing masks so I felt very comfortable with them in my house, they cleaned up and left my home looking better than when they arrived. His team was professional and knowledgeable and very accommodating! I cannot say enough about Marvel Air Conditioning! I am definitely a fan!! Thank you for doing what you promised Services: Install thermostat, Install AC

  M K
a year ago
Marvel is the only company we need to take care of everything at home and the office! We have used them for both locations and they continue to provide maintenance and new installations for us. From the owner to the office folks and technicians these are the nicest and most efficient people we have ever had taking care of our heating and a/c needs! Great people!Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Installation, Install thermostat, Install AC, A/C preventive maintenance, Ductless heating & A/C services, Thermostat installation

  GrowingWithAge
3 years ago
Excellent, knowledgable service. I highly recommend this company. We called during the heatwave of September 2020 (it got up to 111 F in our city). I knew that we would have to get in line to get an appointment time because the company would be overwhelmed with calls. Marvel had excellent ratings and I felt that it would be worth it to wait the week for the earliest available appointment. It was worth the wait. Service was professional, courteous, and efficient. A very positive experience. Again, I recommend Marvel.Service: A/C system repair

  Jeff Henderson
2 months ago
Came out same day and quickly solved my problem. The technician was an expert at working with older units.

  Elsa Saldana
3 years ago
For 16 years I have struggled with the summer heat and winter cold weather. After researching many companies, I decided to go with Marvel Air, family owned. Jerry, the owner, provided me with a reasonable pricing and financing that I can afford. His team, install a brand new heating and cooling system, removal of asbestos, and new ducking throughout my house. They did an outstanding job, I am very pleased with the results. I recommend them for their excellent job.Service: Install AC

  Marc Saenz
8 months ago
Had a leak in my ceiling that was coming from two cracks in the drain line running through the attic. Our technician identified the issue, fixed it and tested again with no issue.Service: A/C system repairService: A/C system repair

  Bill A
3 years ago
This is my third time working with Gerry and his team at Marvel A/C. They just completed work on upgrading my existing A/C system to a more efficient Heat Pump system and I couldn t be happier. Gerry is very knowledgeable and has years of experience in all Trane products. I like that he is always available to address any questions or concerns and that his office staff are very courteous. His team of installers are top notch! They are very thorough, on time and left my house every day as if they had never been there.Once the job was complete, Gerry Took the time to give me a walkthrough of the system Maintenance, components and the thermostat. I will continue to use Marvel for any of my A/C or Heating needs and highly recommend them to anyone looking for an honest and reliable company that backs up their product and service.

  Teresa Gaona
7 years ago
5 stars are not adequate for the exceptional experience I had with Marvel. A strong "10" would be more like it! I was extremely impressed with the professionalism and personal contacts with the office staff. The two gentlemen installing my A/C system could not have been more knowledgeable or efficient. All in all, a totally positive experience. Don't go anywhere else. Marvel absolutely can take pride not only in their product, but in the training and positive customer service demonstrated by their staff.