Marco Polo Independent BMW & MINI Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason B. Keyes
4 months ago
I've been going to Marco Polo for 13 years for my 328xi, and they've kept that car in perfect condition for all that time. Repeating other comments here - Marco (now retired) and Sebestian have incredible experience with BMWs, and can diagnose and repair any issue faster, better and cheaper than expected.

  W Tang
6 months ago
I don t think you will find a more honest mini service shop. He diagnosed the problem which ended up being a rediculous issue. We had towed the car from another supposedly mini repair expert who tried to charge thousands to get the car fix to Marco Polo which resolved the issue in one day. There are still good people in the world!!! The other shop had the car for over a week! Sebastian at Marco Polo said he had seen the issue before and was a simple problem and easy fix. I have used this shop for two minis now and will always take my car here.Service: General repairs & maintenance

  Irfan Khan
a year ago
Excellent and very knowledgable shop! Would trust them with all my German cars. They own and drive the same BMWs that come into the shop regularly so they' know the cars they work on inside and out they're not just reading off the shop manual!I had a total suspension overhaul done on my E93 with better than expected results - everything came out spot on the first time with no issues at all. I called other shops (even highly rated ones) to do the job and none of the were willing to take it on - these guys did it like it was a walk in the park.Joe and Sebastian both were super nice and took their time to explain all my questions including showing me the work with the car on the lift to show me exactly what was done - no other shop in the area compares. Don't think that because they're in La Jolla that it'll be expensive, they were cheaper than other shops in the sticks!Services: Steering & suspension repair, General repairs & maintenance, Vehicle Inspection, Auto maintenance, Oil change

  Scott O
3 years ago
I cannot say enough about Marco and Sebastian.I took my 2003 BMW Z4 2.5i to Marco Polo to diagnose and repair my failed electronic steering. The cost of the new column was $4,900 which was consistent with the Dealership and one other independent shop. It's an older vehicle (well maintained) but I could not see spending $4,900 on the car unless I had no other choice. Marco found an alternative solution to replace the steering column for a price much less than a new one. Suffice to say, Marco and Sebastian really had their challenges to make it work. What I really APPRECIATE and RESPECT is they went over and beyond to make sure I was satisfied with the repair. The have a sign in the shop Marco and Sebastian live up to. And you just don't see much of that anymore. Thank you Marco and Sebastian for all of your hard work!! I wholeheartedly recommend Marco Polo Independent BMW & Mini Service and Repair for your repair needs.

  Joe Hardin
6 years ago
I have taken multiple cars to Marco over the last couple years. He is an excellent mechanic and charges reasonable rates. He is very straightforward and I trust in any work that he does. It's important to keep in mind that BMWs are very finicky cars and, as another review highlighted, diagnosing the causes can be very difficult no matter how many years you have been doing it. As for the comments made about disrespect, I obviously wasn't there, but I find it hard to believe those words came out of Marco's mouth. I've had MANY conversations with him in the last two years and there was never an ounce of negativity or distrust. Just my two cents.

  Kevin Xu
2 years ago
Great service all around! Shout out to my mechanic Sebastian, he is extremely friendly and solved the fueling system issue on my F56 Mini Cooper in a timely manner. Will definitely return in the future!Service: Engine repairService: Engine repair

  Colby Peck
7 years ago
Really wanted to like this shop. Have been a BMW collector and enthusiast for many years and tried hard to make this work for the long-run. Completely dissatisfied and feel taken advantage of and massively disrespected.Went out of my way to be upfront and communicate openly from the very beginning. I brought my car in and gave them a list of three things I wanted them to look at and give me prices on. They get one star for fixing the two other items but failed miserably on one:Told them to diagnose the loud noises from the power steering pump. Went over 30 years of experience they should know how to do tests and figure out what is causing the noise. They tightened a hose clamp and told me it was better. Then the next day (my car was in the shop about one week for maybe 5 hours worth of work) they tell me it's still making the noise. Then they suggest changing the filter for $160. I specifically asked them are you sure this is a good idea and do you think it will solve the problem. They tell me that they are "almost positive" it is the filter so we do it. Same issue. Then they say we need to rebuild the pump. Over $600 later the car is exactly the same. They make some lame excuse that I need to drive the car and it will sort itself out. They obviously see this so they get paid and you drive away. When I obviously ask why I still have a problem they suddenly say I need to replace the remaining two hoses because they are incorrect!! Why in the world did they not test the hoses before I spent $600 for absolutely nothing?? They also charged me $100 to look at the exact three issues I asked them to. This was never discussed nor agreed to but they refused to waive the fee. This simply can't happen in business.I respectfully asked why this happened and was rudely and abruptly disrespected telling me that I don't understand cars and that they won't fix my problem and to "go find another shop" absolutely unacceptable business practices.To top it off, I get the car back and there's scratches that weren't there, a huge bulge and crease in my door panel. Maybe existing customers are treated better I don't know, but for someone who was going to give them many years of business I have never been more disrespected nor mistreated by any other shop. Their warranty on work is clearly a scam as they refuse to stand behind their work.

  wyatt shaffer
a year ago
brought my e46 m3 in for eml light and check engine light way back in February 2022 and drove back home 800 miles with no issues i highly recommend this shop!Services: General repairs & maintenance, Engine repairServices: General repairs & maintenance, Engine repair

  Gareth Chapman
2 years ago
Great guys here. They looked at my car and helped me to find out exactly what problem I was having that no one else could figure out. For free! They are friendly and kurtious fellas there and the Mike nextdoor is one of the only radiator specialists in SD. Thankyou gentlemen!Service: General repairs & maintenanceService: General repairs & maintenance

  orin louis
4 years ago
Fixed my mini's serpentine belt in a few hours for way less than the competition -- and they were friendly and honest. I will use again and recommend. One of the best mechanic experiences of my life.

  R Foggia Painting Sanchez
4 years ago
Sabastian and Marko are very, very knowledgeable. They fixed our BMW when all other BMW places gave up. Thank you so much.

  Ronald Bernstein
6 years ago
THERE ARE SOME OK TECH'S IN SAN DIEGO AND INTERNATIONAL. I PERSONALLY I HAVE BEEN IN THE EURO CAR BUSINESS SINCE 1969. I ONLY MENTIONED THAT BECAUSE I HOPE I ATLEAST EARNED A KOLEGABLE OPINNON. MARCO IS THE BEST TROUBLES SHOOTER. AND WITH THE BEST TROUBLES SHOOTING EQUIMEN. WITCH TRANSLATED IS LESS HOUR'S SPENT. WITCH MEANS YOU SPEND LESS MONEY BECAUSE A TECH. CAN GO DIRECTLY TO THE REPAIR. MARCO POLO IS TOP SHOP AND HONEST HUMAN BEING.

  Pandora Van Buskirk
2 years ago
Excellent service, honest and so knowledgeable!! Only place I d ever go to take care of my BMW!

  Chloe Morawski
10 years ago
Only place I bring my #bmw to! Amazing service. Only place I trust to tell me the facts about repairs on my car.

  Miyuru Arangala
2 years ago
Great guys. Got me in on very short notice and looked over my car.

  Steve E. Tice
10 years ago
Honest and technically competent - no frills so best value in town