Orange County Harley Davidson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jazmin Zhao
2 months ago
I recently had an exceptional experience with Orange County Harley Davidson, and I feel compelled to share it. I ordered a specific part that was initially expected to take a month to arrive. However, Steve from the parts team went above and beyond, working his magic to expedite the process, and to my pleasant surprise, the part arrived in just a week. The communication throughout was top-notch, keeping me informed and reassured.Their commitment to customer service didn't stop there. When I needed to get a saddle bag keyed, I was introduced to Bill in the service department. Bill was not only helpful and friendly but also remarkably efficient, managing to complete the task in just one day.From start to finish, my experience with Orange County Harley Davidson was nothing short of amazing. Their dedication to customer satisfaction and efficient service is commendable. It's clear that this team doesn't just sell bikes; they ensure every aspect of your Harley experience is enjoyable.

  Shannon Ferrell
3 months ago
Just bought my new 2023 Softail Street Bob at OC Harley. Ray in sales and the manager Greg are both awesome! Greg is also a Veteran and a true Patriot! Jacob in parts is great and helped me pick out the best parts for my build. Julie in apparel is great! And the service manager Dave whos also a Veteran, went over and beyond to make my new ride the best it could be and he treats Veterans with a lot of respect, as do all the others at OC Harley. I'm so glad I chose to do business with them, and I'm definitely a customer for life! Enjoy the personal touch that I did at OC Harley. Enjoy the ride and the service! Ask for the Veterans discount and they'll hook you up! I wouldn't go anywhere else.

  Dailyd _S550
a month ago
Hands down easiest and best experience buying a bike from a dealership. I called to check inventory and spoke with Greg over the phone who verified that the bike was at the dealership. He confirmed it and told me to speak with Cindy when I arrived.Cindy knocked it out the park. She listened to what I had to say and took every word into account. She lined up my test rides asap and worked with what I wanted. Other dealers try to force things down your throat but not once was this the case. It s hard to find people that will treat you like this ..especially at a dealer. She will be the only person I refer to anybody/everybody I know that wants a bike. I can t say enough positive things about Cindy.Overall this was the fastest transaction I have ever dealt with. I was in and out the door faster ever expected. They even worked with exactly what I wanted to pay and worked their magic to get me on the bike I wanted for the price I wanted.The entire team at this dealer is outstanding. A+++ customer service along with friendliness, knowledge, and attitude. Do NOT go to any other dealer but this one.

  Brian Torres
6 months ago
These guys at this Harley in Irvine are awesome. Bill Engall in service not only does he absolutely shred on the bike, but is also a very thorough and seemingly caring customer service representative. Dave I believe is the owner or GM forgive me for getting it wrong. But both were extremely knowledgeable and helpful with everything!! Highly highly recommended this dealership!!

  Mike s Mobile Detailing
3 months ago
Amazing customer service, friendly staff. No mark ups on any of the new bikes. I will definitely be back to purchase a new bike when it s time. Thank again OC Harley.

  Joseph Karlan (Rolla)
2 years ago
Words cannot express how grateful and thankful I am for being able to be served by such a great team at OC Harley Davidson!! Always receiving warm welcomes for everyone there. Joseph and Greg always taking care of me in sales, on a friend to friend basis, more like on a family to family basis and providing the most optimal support I could ever ask for out of a sales team! Gunner is one of the newer guys there and has such a great vibe and will do some good things. Lou in the parts department always getting me such sweet deals on parts and accessories as well. I can not and will not ever shop at any other Harley as long as this team is around. No I do not work here, I just can t express how thankful I am for this team. If you are in the market for a new Harley or for a trade in to get you on new wheels, I wouldn t hesitate and come check this dealership out. Thank you Joseph, Greg and Gunner for getting me on my 2022 Street Bob!! Also thank you for getting me such a sweet deal on this baby!!! I scooped this Bike up on a Trade in for my Iron 883, and got an incredible deal on trade in and on the bike in general! This is the biggest financial purchase I have made on a motorcycle and am not regretting it the slightest of a bit. Stop by!! You won t regret it!! Thank you to the Orange County Harley Davidson team!

  Ryan Herron
9 months ago
Cindy was fantastic. Communicative, kind, caring, considerate and patient. She helped me get my first Harley Street Bob ever and transition from the sport bike world to a Harley cruiser. Good times ahead! Let s ride.Thank you Cindy.

  Gabriel Fernando
4 months ago
This H-D team is legit! Easy going and genuine people. I hadn't rode my bike in a while so the battery died. Called the OC H-D and they were quick to get everything fixed. They sent Alex (I think that's his name - sorry) who came prepared with a truck and a trailer to pick up my bike. We were chatting it up about the bike and I asked him questions like 'Do you think I should upgrade? What bike do you think I should switch to?' Easy sales questions, but he didn't try to sell me on anything he straight up said, 'You have a great bike here, no need to upgrade since this bike does everything you need, if you want you can add stuff to your current bike and make it better.' I've never had a sales person say that to me.. so I respected the honesty for sure!After he took my bike - I received calls from OC H-D with the lead service member, Bill (Billy). He is a dope dude - kept me updated on everything with my bike, was very clear and concise on what needed to be done + asking my thoughts before starting anything & charging my card. He absolutely crushed on the customer service end with answering all my questions + he even waited a little past closing for me to pick up my bike because of Uber and traffic. As soon as I got there, Bill was chatting it up with me right away then took me to my bike. I was stoked and surprised to see that Bill had even washed and cleaned it to look brand new since I hadn't rode in awhile. That was dope to see and very much appreciated. Been riding from OC to LA 2-3 days a week and the bike is running perfectly.Overall, OC H-D has my business in the future and I look forward to taking more bikes their way + working with them on future bikes! Big thanks to Bill and Alex for your help!

  Michael Hannemann
4 months ago
Everyone I dealt with at OC Harley Davidson was very professional and helpful. All of the steps for the purchase of my Street Glide Special (locating the exact bike I wanted, financing, and delivery) were all very quick, smooth and easy. OC Harley Davidson created a pain-free process for my purchase of an awesome bike.

  CJ Smith
3 years ago
One of my favorite Harley-Davidson dealerships on the west coast and the closest one to my house. This place is my second home thanks to their superior customer service and family friendly atmosphere. Like going to a candy store. I was also filmed in a Harley-Davidson commercial here. Awesome people and place to hang out or buy some Harley-Davidson riding gear from their second floor

  Victor Mata
10 months ago
Bad service. Called to see if I had coverage for a flat tire they said that I had coverage. So they came and picked up the bike to get the tire fixed . The service people called and said that it would be 500 to replace the tire and had no coverage on the tire. I the told them that I wanted my bike back that I would rather take the tire off myself they said that they couldn't bring it back because the towe service is only for paying services . My wife was able to get a hold of the manager and said they would return the bike and that didn't check if we were cover before the pick up. We scheduled the bike to get back on Sunday they called me saying they couldn't because they need 2 people because how low the tire was and have the bike back on Monday . I told them that the bike had air suspension to help them move it easier . So I got on Monday my wife told me that they said some wires ur hanging from the bottom of the bike I went to see and saw that the air compressor was broken they bottom out the bike when trasporing it. Good thing I found a replacement kit for the compressor. My recommendation just stay away from this place .

  Andrew G
4 years ago
This was a good experience. I usually stay away from dealers but, I had a no haggle no pressure experience. Wes is excellent to deal with. Chuck too. No complaints on my end. Thanks to the whole team there !

  mark dumaine
a year ago
I've dealt with a lot of motorcycle dealers. These guys are straight forward and their pricing is honest. My sale was handled by Steve. They have an awesome selection of bikes.

  David Meadows
5 months ago
Stopped by to get some poker chips for a friend. As I was walking out I had to stop and look lol, Ray came over and introduced himself and we started talking. I was up front in saying that I was just looking and not ready to buy, but Ray still took the time to talk with me and answer any questions I had. Not many sales folks do that. Wasnt pushy on anything, and gave a genuine experience!!! Thank you Ray!! Anyone looking for a new ride, go see him!!!

  Stephen
2 years ago
An exceptional and unique buying experience. Orange County Harley-Davidson makes the entire buying experience pleasurable and PRESSURE free. I initially reserved a Road King Special and at the last minute changed my mind for a bike they didn t have in stock, a Street Glide Special. That changed absolutely nothing in the manner Orange County Harley-Davidson treated me. Sure, a dealer could have attempted to pursue me into buying a bike that was in stock however; not O.C Harley-Davidson, they were more interested in making sure I rode off with what I wanted. Within three days they had the bike at the dealer and off I went. A special shout out to Joe Bando, as I highly recommend Joe. Joe made the experience worth every minute; friendly, courteous, extremely knowledgeable on the Harley brand, and also wanted to make sure I bought what I wanted. Peter in finance was a friendly and easy to do business with and Rob running the floor was excellent, made sure the bike arrived as promised and went out of his way to make sure I was satisfied with the deal. Very quick and easy with no pressure, no last-minute bait and switch tactics. I recommend Orange County Harley Davidson to anyone within the region. You won t regret the trip out.

  Brian Weiske
a year ago
I want to thank the service department at Orange County Harley-Davidson.Colin and the crew are always on top of it. They re easy to work with, friendly, and get it done right. I can t thank them enough for getting me setup properly for my Sturgis trip this year. The bike was smooth and flawless.I m now turning 63k on my 2020 Road Glide, and the Service department and OC Harley is my go to .Thank you again Colin and Kevin!

  Sandra Moura
2 years ago
I went there for the American Legion 383 Fundraiser and they hosted the event. Super friendly and knowledgeable staff...plenty of new and used Harley-Davidsons. AWESOME!!

  James Lee
3 years ago
Visited this dealership on Saturday. 10:30am with no activity at all. No greeting from sales, motorcloth and parts staff. Not much face mask practice. One person did popped out from cubicle to greet. Big difference from when Ray Malzo used to be the owner. Guess they don t need my business to trade in my Street Glide for new.

  Jake
3 years ago
My dad and I bought a low rider and a forty eight. Smitty helped us get these amazing bikes. He was super helpful, friendly, down to earth and sincere. Kayla as well went the extra mile in making this experience and smooth as possible. We are thrilled to get out there and ride now thanks to the amazing staff at Harley OC! Highly recommend.

  Steve L
7 months ago
Blew a fork seal earlier this week on my Forty Eight. Steve came out to my house and picked up my bike and took it to OC Harley on Thurs morning. Bill called within an hour to let me know they were going to get the forks re-built. Pretty bummed as I thought I would be without my bike for the Labor Day weekend, but Bill called me Fri afternoon to let me know that my bike was ready to go!!Forks re-built and new brake pads put on the to fork oil leaking on them. Bike was cleaner than when I dropped it off to them.Fantastic job guys!!Huge shout out to Steve, Bill, Gunner, and the whole OC Harley crew for restoring my holiday weekend.

  Robert Taylor
2 years ago
Bought a new 2022 Lowrider S from OC Harley last week. If there's anything I hate, it's vehicle buying from a dealers. That said, these guys were so good, I just had to leave them a review. The sales manager, finance guy and my salesman, Mark Delatorre, were all awesome. They made me a great deal, didn't play around with the numbers and didn't try to hard sell me a bunch of stuff I didn't want or need. At the price I got this bike for, I was expecting some issue to pop up, but it never did. These guys are friendly, professional, straight shooters, who offered and delivered an outstanding deal. While there's actually another Harley dealership much closer to my home, I'm glad I drove the extra miles to OC Harley, it definitely was worth the trip.Thanks!

  Ivan Leon
3 years ago
This is only about the EV charger.I have used the fast charger twice after business hours and both times it was functional and was able to charge my bike perfectly fine.There a some outdoor chairs and tables perfect to wait while the charge is completed.More chargers would be ideal but so far no issues in wait times.For some reason, this charger is not listed in the charge-point app, you will find only by looking at the Harley-Davidson stores marked as electric distributors.

  Al K
2 years ago
Good selection of apparrel & parts. Clean facility.Updated 11/2021: they really helped me with my new helmet. The staff is very helpful and friendly. I really appreciate how they went the extra mile.

  Cesar
a year ago
Went in looking for silver and struck GOLD!! Absolutely in love with my brand new StreetBob that I got for a killer price! Cindy was such a charm. Made me feel welcomed, comfortable and helped me search for my dream bike. The whole environment was charming and with good vibes. Appreciate them being so patient with me to even stay after closing hours. For a first time biker and Harley owner, I am very impressed and overjoyed that I was able to get my dream bike.

  Nolan Thomas77
a year ago
Bought a 2021 Low Rider S from this dealership about a year ago. The buying process went very easy and this dealership has been great to me since with maintenance, ordering parts, and any questions I may have. I go out of my way to go to OC harley because of how great they are. My favorite harley davidson dealer for sure!

  Justin Mills
7 years ago
Pretty good. Got a great bike. They did say one of the added benefits of the bike was it was up to date on the maintenance which was cool but ended up sneaking that in on top of the final price. Gave me a bad taste

  Taylor Gonzalez
a year ago
We stopped by Orange County Harley Davidson during our recent vacation. My spouse works for another dealer in New Mexico, so we like to stop and scope other dealers out during our travels.When we pulled up, I saw the PERFECT '18 Road Glide Special.. Exact color and set up that I have planned. The sales team was superb and super helpful in getting me a price and any information on the bike.Taylor, a newer sales woman, was incredibly personable and helpful. She understood we were on vacation and that I had to take some time to think about the purchase. Her follow up was spot on and she even took the time to send me pictures of the bike again, to really make the decision difficult.I decided not to purchase, only because I have the resources in my home state to find and build the bike here.The team at OCHD made that a hard decision to make, and Taylor was still so gracious even after I let her know I wouldn't be purchasing. I would buy from her in a heartbeat, if I was closer and didn't have access to a local dealer like I do.We will be back again and plan to make this dealer a part of our normal rounds.

  S R
a year ago
This is one of the best purchasing experiences I've ever had. Kevin and Taylor were great. I definitely regiment purchasing here. They have new and used stock and all the gear you need.

  Brian Formes
a year ago
Overall OC Harley Davidson took great care of me during my purchase. Everyone was super nice and beyond helpful from sales to parts to finance and service. I will definitely be continuing to go to this dealership for service on this bike and for any future purchases as well as referrals of my family and friends. Great people great experience.

  Armen Sinanyan
2 years ago
Yeah great sales associates also Kayla Darlene finance manager very friendly and there to help you get the best deal so ask for her and say Curly from GhostRyderz Referred you !!