Grand Auto Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Lee
2 months ago
If you are looking for a trustful, honest, great, and immaculate car service in Irvine CA, this place is to go. I had known this owner's shop for over ten years including a previous auto shop in Irvine. If you read my feedback and decide to go to this place, and I will say welcome. Once you visit this place, you will know what I am talking about. Also, you don't need to worry about negotiating the price as they offer the best price all the time. Above all, Ryan is a top-notch manager here.

  Chirag Shah
3 months ago
Ryan & the team at Grand Auto Works are the most honest, respectful & hard-working mechanics I have ever worked with.They are the ONLY place we'll take our vehicles for repair & maintenance.We are glad to have found them and I can't recommend them enough!

  Patty Orange County Covid Clinic
7 months ago
Today was my first experience with Ryan at Grand Auto Works. I was referred by a friend and am so happy with the excellent customer service, professional mechanic service and fair price! I highly recommend Ryan and his team!!! It is hard as a woman to get work done on your car and Ryan makes it super easy, he is honest, knowledgeable and professional! Cheers!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brake service & repair

  Daniel Green
7 months ago
I recently had the pleasure of taking my car to Ryan, the owner of Grand Auto Works, and he truly exceeded my expectations. Not only did they complete the necessary repairs in a remarkably timely manner ensuring I was back on the road quickly, but they also demonstrated a commendable level of cost-consciousness. What truly set this establishment apart, however, was their proactive approach in laying out future services that I should be aware of and keep an eye out for. Their transparency and honest expertise left me feeling confident nd well-informed about the maintenance needs of my vehicle. I highly recommend this mechanic for their exceptional service and dedication to customer satisfaction.Service: Oil change

  Mrs Rose
5 months ago
Thank you for fixing the light for me today. I went 2 to the dealerships first and.. such horrible pricing. Next door was a higher pricing so I came here instead. My first time and definitely not my last. They also have wifi, charger and a restroom! All honestly that means a lot. Thank you for pricing, fixing my light, and for providing these items for your customers.

  Simone Stivi
8 months ago
Ryan is a rare mechanic! Honest, upfront, transparent with prices and kind. He really wants to help you as best he can and he stands behind his work. It s so hard to find a mechanic you can trust but Ryan has definitely become my go to local mechanic for my Subaru Forester! Absolutely recommend.

  Joshua Diaz
a year ago
I had a perfect first time experience here. Came in because Mazda dealer said my pads and rotors needed to be changed soon. When I dropped off my car, I got called back by Ryan who said my brakes were actually good for another 15k-20k miles. They could ve easily charged me, but these guys are super honest and respectful of your time and money. Their prices are very competitive and service is super fast. I will certainly be returning for all future services. Super glad I found Grand Auto Works, thanks again guys.Services: Auto engine diagnostic, Auto brake repair, Tire rotations, Vehicle Inspection, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change

  Ash C
5 months ago
It's not often you find an auto shop like Ryan's. What truly makes this place stand out is the one thing you value more than anything when dealing with cars, HONESTY!Ryan is as honest as they come and if he can't fix your car, he will steer you in the best possible direction. I brought my 2016 chevy camaro in to have my brakes done. I called 4 surrounding places and his quote was $180 cheaper than any of the other 3. I was told by a dealership than my brakes were in dire need of being replaced. (down to 3mm )I bring it to Ryan and he calls me back after inspection asking why I felt I needed to replace my brakes? I told him dealership said "blah blah fix it now" so I came to him after little price and shop research. He tells me "your brakes are t brand new but still in very good condition, they have no need to be replaced at this time or anytime soon. "He could have easily made several hundred dollars but he went with honesty instead of $$.It's so rare now and days and Grand auto works deserves recognition so I'm happy to leave this review in hopes that others will give him a chance. Ryan will not do you wrong, trust him with your car. thank you Ryan..you'll see me again!

  Frank Z. (Frankster)
a year ago
My KIA optima broke down the middle of the highway and luckily I was towed close to Grand Auto Works by Freeway service patrol. I spoke to Ryan about my car, and he was super nice & very helpful. Pushed my car into the shop and took a look at it and realize the issue is bigger than replacing the alternator. He was very helpful and informative and gave me really great guidance on how to go about dealing with the warranty of my engine with KIA. I had the car towed the next day to KIA dealership, and they're working on replacing the engine. Without Ryan's help, I'd probably still be chasing around trying to figure out what to do with this car. I'll be back there to do my auto repairs in the future.Services: General repairs & maintenance, Engine repair

  Ebaad Bawany
3 years ago
I call this place for my 2015 Lexus GS 350 that had a check engine light. They took the time to do a quick diagnostic over the phone. Rather than other shops who just say "Oh you have to come in to for me to see it" Which I can understand but the fact that they took the time to talk and ask questions over the phone, means that they genuinely care.So I went in the next morning, and when I first walked in, I was amazed! Fancy, clean, and elegant design. I felt like I was in a high-class mechanic shop lol! Ryan greeted me, and they did a quick diagnostic and informed that I had a faulty brake sensor. Ryan, the staff and all the technicians were accommodating, Ryan was very generous and explained every detail of what was wrong with my car and what may have caused it. Ryan broke down the invoice with me; I can feel that he was genuine and made sure I understand every aspect.The labor and part price were very reasonable to the professional job that they do. The main thing I cared about was the timely manner they could finish the job and the customer service they provide. This is what I always look for when finding a new mechanic, and I now found my go-to mechanic!I highly recommended this place to anyone, fast service, great prices, and helpful staff.Thank you for the amazing service!Services: General repairs & maintenance, Auto engine diagnostic, Brakes

  J Smith
a year ago
Generally, I much prefer to go to my dealership than an individual mechanic shop.My experience here has definitely changed my mind. I had contacted them the prior day about my problem, and found that they were straight forward and knowledgeable. They also were able to convey the information I. a non technical way. I've often found that " experts " seem to enjoy using technical terme that as an average person you have no understanding of. I've always thought that was wrong.The representative at Grand Auto. Was able to explain my service without getting excessively technical. Making it easy-understand exactly what needed to be done. The customer service was awesome . Even though I went to thw plaza close by, I was also impressed by their waiting area. It was clean and well arranged. There were also some real comfortable looking couches. Not like other places I've been. It is clearly obvious in everything I saw that they value their customers greatly.If you have a vehicle with an issue, and it's one they service, you can rest easy when you bring it to Grand, They'll fix your vehicle correctly, be straight-forward, and provide excellent Customer Service.Not to be corny bou You'll have a Grand experience when you visit Grand Auto Works

  Jonah Bonner
3 years ago
Purchased a car from a private seller and brought it to Grand Auto Works to get a full check-up.Met Ryan, who was incredibly helpful and told me about specific things to check for when purchasing a used car. Within 5 minutes my car was up on a lift and Ryan was nice enough to call me in and show me some of the things he had explained to me, which I would have never known about otherwise. He reassured me that I had made a good and safe purchase, and even offered to install a light bar that I had purchased for the car.Other shops could have taken advantage of my situation and charged me for replacement parts, etc. Overall, great service with helpful and friendly staff that I can trust. This will be the shop I bring my car to from now on!Services: Electrical repair, General repairs & maintenance, Air conditioning

  scott lanier
3 years ago
I've been using the team at Grand Auto Works since they were working as The Auto Shop. Ryan and his team are trust-worthy, do quality work and always have sound advice. Never pressuring into doing repairs or work that isn't necessary and I believe they truly care about me and my vehicle. Can't recommend them enough.Services: Tires, General repairs & maintenance, Oil changeServices: Tires, General repairs & maintenance, Oil change

  Josh CC
3 years ago
This was my first time visiting this shop and I was not sure what to expect. As soon as I walked in I was greeted by the owner Ryan who came across as very friendly! I came in for a quick oil change and tire rotation which he took care of immediately. The waiting area is extremely comfortable and feels rather luxurious. I was so tired of being up-sold at other auto shops but Ryan came across as honest, helpful, and informative. He didn't try to sell me anything, rather suggested repairs for the future. I've definitely found a new auto shop that I will continue to visit for any auto needs and I can't thank Ryan enough! I don't usually write reviews but I cannot recommend this shop enough and recommend you check it out.Services: Tires, General repairs & maintenance

  Jennifer AnglinOwens
3 years ago
This is a great shop. Amazing and great prices. Ryan does not overcharge or try to upsell you on things that you do not need. We will definitely be bringing all of our cars here as they need things done to them. I went out and got a few estimates. Ryan saved us money and did a better job. I went in for the 200,000 mile check up on my car expecting to pay a lot so grateful for Ryan and his staff.Services: General repairs & maintenance, Oil change

  Elle Glover
a year ago
I met Grand Auto Repair almost 4 years ago, their honesty, quality and timeliness has made me a return customer along with bringing in long term referrals. Give them a call and you'll know what I mean. Best service who cares about our cars, and knows how to fix 'em.

  Alex Sims
3 years ago
Came into do my oil, and Ryan helped me out. He s very informative and observant, spotting that I even had engine oil seeping from a bad seal. I appreciate the attention to detail all around the car in case you missed it, not just what you brought it in for.The place itself looks very pristine and well organized with space to lounge or even work on a high table. It definitely separates itself from more crammed auto shops. That, and the up front, quality service makes Grand Auto my go to now

  Nick Sims
3 years ago
Ryan helped me out by changing my oil for both my cars. His attention to detail and knowledge in his field is superb. The newly renovated place has an awesome lobby to hangout in with plenty of space. The quality service, quality knowledge, quality lobby, and competitive pricing is the reason why I highly recommend anyone in the Irvine area and Orange County to come get their car done by Ryan at Grand Auto Works.Service: Oil change

  Kayla Tomizawa
a year ago
I brought my 2nd gen prius to Ryan on a very hot tuesday morning. My car overheated and the cooling pump needed to be replaced. Ryan walked me through my choices. He was very clear. After he made the replacement, and flushed my coolant, he didnt charge me for the extra time he originally thought it would take. Ive been going back and forth between LA and the Bay and havent had any problems. He was awesome.

  Zion Freeman
3 years ago
I had to get a window fixed in a pretty short timeframe as I was going on a little road trip pretty soon. I hit Ryan up, told him when I needed it done, and he took care of the rest.He called back with two options, a cheaper part with a little lower quality and a more expensive part with higher quality, and explained the pros and cons of each choice.After I made my decision, Ryan managed to get the part I needed the following morning and had my window fixed by 2pm that same day.Highly recommend this place if you re looking for honest work at an honest price. Thanks, Ryan!

  Kyle D
a year ago
I can't say enough good things about this place. I've used them for years now and don't trust anyone else to work on my car. Honest, professional and if they can't give you the best price or service they are not afraid to recommend someone else. They have cleaned up other messes from mechanics next door. Even if they were more expensive I'd rather take my business here. Well done!!

  Lorraine Kan
3 years ago
When I spotted a puddle of mysterious fluid at the bottom of my car and I saw that The Auto Shop was gone I panicked... I used to call up Ryan there to get my oil change. I called around 3 other places and Ryan was the *only* one who was upfront and didn't try to give me the "female" price (aka charging me double thinking I knew nothing). So I was so relived when I found out that Ryan actually opened his own place!!Turns out my puddle was thanks to a cracked plastic part in the coolant pump and Ryan was super transparent about what needs to be done and what my options are. They had to keep my car overnight and because I was too scared to take a random ride share due to covid fears, Ryan personally gave me a ride home even though I live pretty far away.Car has been running perfectly for over a month now, I'll be taking in my car next to change out the brakes next.Oh and side note for those who used to go to The Auto Shop and remember the janky waiting area.... Grand Auto Works is bright, open, spacious, and super clean. The bathroom is also newly remodeled and thus meets the latest accessibility code requirements.Services: General repairs & maintenance, Oil change

  Chad Noorani
3 years ago
I am so glad Ryan and the team are back! It s always a bit nerve racking going to an auto shop wondering how many hundreds or thousands they are going to ask you to pay (not knowing what I'm doing). This team only does the work that is actually required and has told me numerous times I didn't need any work completed. How trustworthy is that?!! I am so grateful to have found an auto shop I can trust. And on top of everything, their work is always top notch as well.Noting, this is being written on behalf of my wife Kim. I lease my car and don't need much work done, but this is the only place I trust with my car after the warranty period as well.

  Scott Grimm
3 years ago
I could not be happier with the service and pricing of Grand Auto works, Ryan was very professional and the quote he gave me was exactly what I paid. I had my car turned around in less than 24 hrs and needed tires, timing belt package, rear suspension and alignment done. Will be taking all of my cars here now and referring them to anybody I talk to from now on.Services: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Transmission repair

  Jack Maskrey
3 years ago
Went in to diagnose a check engine light on my Infiniti and found out that I needed a catalytic converter replaced. Ryan, the owner, was able to find me new ones at a very fair price and was able to complete the install the next day. Car was back on the road and feeling brand new, can t thank them enough for the amazing service.Services: Exhaust, Auto engine diagnosticServices: Exhaust, Auto engine diagnostic

  Executive Sensei
3 years ago
I needed my regularly scheduled oil change that I ONLY went to The Auto Shop.I called to schedule another appointment, but unfortunately The Auto Shop closed.I was going to go to one of the neighboring shops near The Auto Shop, but as I was driving through the parking lot I saw a familiar face.Ryan had helped me often in the past, now there wasn't any reason for me to try the new shops.Service: Oil change

  Sean Malek
3 years ago
Brought one of my Audi s in because it was pulling to the side upon acceleration! They were able to diagnose the problem very quickly and clearly mapped my options! In addition the owner and mechanics are very friendly and a pleasure to work with! Would definitely recommend brining your car here if you are having any problems with it or if it just needs a service! Best service and prices in town!Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment

  S A
3 years ago
Excellent business. Ryan did what 3 dealerships could not do. He was able to isolate a creaking noise and I was able to have the dealership address it the same day. He was tenacious and highly skilled at solving this problem.I highly recommend this business.Service: Body & Trim

  Shawna Mathews
11 years ago
This is the best auto shop! The staff is always friendly and they are extremely knowledgeable. My car kept stalling and I had been dealing with other mechanics stringing me along making me buy parts I didnt need. The guys at Grand were able to get to the root of the problem with just one visit without jerking me around. I also got my new tires from there for a great price. They have a huge selection of wheels too. Its nice to be able to chill on a comfy couch and watch cool movies while waiting. Thanks Grahm for introducing me ! Thanks Dom and the rest of the team for all your hard work!! I definitely recommend Grand Auto Works!!

  Rob Carlsson
2 years ago
I was very pleased with the entire service experience. I was able to get in right away, and the price to do the work was very reasonable. Would highly recommend calling Ryan at Grand Auto Works for any service you need on your car.