Fix Auto Irvine

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tiffany Ingenthron
2 months ago
Please go to Fix Auto in Irvine!!! They saved our car and made it look brand new. Because of the damage, we thought it would be a total loss, but David at Fix Auto worked with us and our insurance to ensure we would get our car back almost brand new!! Please go here if ever recommended to you by your insurance or if you are looking for a place to fix your vehicle. If we could give a higher rating instead of five stars, we would, but unfortunately, we can only give a 5/5 star rating!! I cannot recommend this place enough!!

  Oscar Montes
2 months ago
I dropped off my Car to get my front bumper replaced (damaged). Fix Auto Irvine did a very good job communicating and keeping me informed of the whole process Jacky is fantastic with customer service. I picked up my car roughly 3 weeks after dropping it off, decent then around time. Unfortunately, when I picked up my car, I noticed swirl marks all over (see video). I noticed the scratches all over. The scratches are very noticeable under sunlight.I emailed the shop and they offered to get it fixed. Obviously I was disappointed that they failed to properly clean the car. The whole car is full of swirl marks. Nevertheless I gave them an opportunity to fix it.I took the car back so they can see the swirl marks. At that moment, I scheduled an appointment one week in advance. They asked me to make my appointment at 8am and leave it there all day, so I did.When I took my car in to get the scratches fixed they had it at their shop all day. Before they closed I called and they said they needed an extra day with my car. I had suspected that they did not even touch my car. Sure enough I went to pick it up and they failed to work on my car. They asked me to leave it one more day but I needed my car so I decided to fix the car on my own.Fix Auto failed to complete the work they had scheduled me in for. I understand that they could have been busy, but I had scheduled my appointment one week in advance. I advised the service rep that I don t have the time to be back and forth to the shop. Also, in my opinion, the scratches should have never happened. I will be getting my car paint corrected with a professional detailer and pay out of pocket.(Fix Auto refused to pay for the detail).Front bumper repair was exceptional, no complaints.

  S_ TWW
3 months ago
Fix Auto Irvine does high quality work and their customer service is fantastic! They kept us informed of what was going on with the insurance company and kept us informed of each step of the progress. Our car is back to new! I would highly recommend!

  R Galang
6 months ago
Stay away from this shady shop.Referred by AAA insurance, started process same day as accident, front desk staff was courteous, took my car in and began repairs. Less than 1 week later, the car was finished, and I thought wow that was fast! Perhaps it was too fast when we came to pick up the Lexus, the drivers side brake light wasn t working. Luckily, my husband noticed before we left the lot. The light was working fine after the accident and worked fine before the shop worked on the car.As this is a safety issue, we did not let the car leave the shop. They found the problem but claimed it was not accident related. They would not believe us that it was caused by the accident on the drivers side rear quarter panel and rear door. They insisted that we take the car to Lexus to have them perform a diagnostic test to determine what the cause was, at our own cost. Why should we pay for that when the shop can subcontract the diagnosis fees. Lexus determined that the part failed as a result of the accident or improper removal of the tail light.I 100% feel that a more thorough pre and post vehicle inspection would have definitely prevented this major headache to us. Checking the lights and safety items are functioning properly is a major concern letting a vehicle go back to a customer with a non functioning brake light can lead to a completely preventable tragedy.I feel that the inspector and the company are covering for each other and not including items that would typically be covered with an auto repair.My car remained with fix auto for 2 weeks while we were going back and forth trying to get them to fix the tail light. They wanted us to pay 500-700 to fix the tail light. We didn t pay and we also didn t have a deductible to pay either as the other party accepted responsibility. It added to the stress of an already stressful situation.We eventually had the car towed to Lexus and they fixed the car within 2 days and everything was fine.Also, my all weather floor mats went missing. I don t know if it was fix not reinstalling them after the repair but they aren t there.So save yourself the trouble and go somewhere else. I don t recommend this place to anyone.

  Alex Chu
3 days ago
Went through insurance. Efficient service. Accurate time estimate and matched how long they expected to fix my car. Fix looks pretty good AFAICT.

  Seanathan
a month ago
Might sounds clich� but my car came back looking brand new after my Subaru went in for repair. The whole process was made quick and easy with the help of David, plus I had my car back sooner than expected. Overall a great location

  Sunwoo Park
3 months ago
the BEST body shop in town!!! I had a small but deep dent on passenger side A-pillar by a fallen rock from a construction truck on highway (as shown in a picture). They did AWESOME works as a team in every process: Jacky (check-in, paperwork, communication, payment, follow-up), Matthew (instant initial estimate, friendly explanation what repair jobs need to be done), David (final amended estimate with details), and others (claim processing, body work, repaint job, etc). Everything was smooth and completed quickly though during year-end holiday season. I'm so satisfied with their excellent service and outcome!

  Paria Noori
2 weeks ago
Fix Auto provided several updates during the repair and my vehicle was completed a week earlier than promised. We were able to return our loaner to their location so it was also very convenient. We would use them again.

  Emily Martorana
4 months ago
10/10 recommend! David and Jacky were absolutely a delight to work with! They updated me every step of the way and made me feel safe and knowledgeable on what was going on. Not only does my car look beautiful now but they were such amazing people to work with

  Cheryl Beck
a week ago
David was very helpful and kept me in the loop with what was happening with the insurance and estimate. Car was completed quickly and they did a nice job

  Sarah Cunningham
5 months ago
fix auto did such an amazing job with my car. no complaints. my car looks brand new. special shout-out to David Begin for being such an amazing help and worker. Thank you for making the experience so flawless and smooth.

  Lizzy Nava
2 months ago
I am soo happy with the results of my car, the were so helpful and honest with EVERYTHING they were going to be doing with my car, i want to thank Jackie for being so communicative and helpful with the entire process!

  Harry Pattas
a month ago
A Group of Professionals at work, from the Front Desk (Stephanie/Jackie) through the claims adjuster David Begin, to the mechanics in the shop (names unknown).While I don't like to visit this place often (for the obvious reasons haha), if you must, you are always in good hands of the pro's .....

  Zilong Yang
4 months ago
It was a great experience, David was very helpful and professional solving the issues we have. We'd like to recommend Fix auto Irvine to anyone if your car needs a body shop.

  Wil Smith
5 months ago
Fix Auto truly went above and beyond! They finished my car three days early, they fixed spots on my bumper and made it look awesome. The service was tremendous and accommodative and I can't recommend them enough!

  Hector Cascalla
3 months ago
Great service! David explained the process and answered my questions. Got my car fixed with Subaru OEM product replacement and cleaned during pick up.

  Kathy Durocher
4 weeks ago
Everyone was friendly ands respectful. My many emails were answered quickly and kindly. The car looks fantastic.

  Claudia Cota
7 months ago
Wasted an hour of our time and made us fill out paperwork just to tell us they could not do the job because our car had some previous work done before. We ended up finding another shop to do the work at a fraction of the cost and also walked us through the whole review process in just 10 minutes. Unless you have a relatively new car with no previous work done, I would not recommend them.

  Sara Yun
9 months ago
Fix Auto Irvine has made my car like new TWICE in a year. After my first car accident, I knew I will always refer my insurance to this body shop and recommend this place to others. They worked on my hood and grill twice, making it seem brand new each time. I love the front desk who are always helpful. Someone always picks up the phone when you call the line. Extremely attentive. Thank you!Services: Painting, Body & Trim

  Michael Miller
a month ago
Excellent work! Ahead of schedule, service was great! Definitely would recommend this company for repairs.

  RONI NAVA
3 weeks ago
David was very polite, friendly and professional . My car looks so good body shop did a great job. Thank you

  Eleas Casillas
a month ago
Fix did it again! A great professional job of returning my car to it s like new condition. Thanks for the help guys.

  Ann Lopour
3 months ago
An honest, uninflated estimate. Part ordered and received in a timely fashion. Easy to make an appointment. "FIXed"while I waited.... quicker than I could finish my free coffee!!! What more can a GURL ask for. Yay!

  Rachael Cunningham
8 months ago
The team that worked on my car did a great job: Juan, Art and everyone else. Paint and body work was amazing!! I have had work done by other places and this was by far the best. Service was also very friendly. David and Alondra were the best!

  Hansol Lee
7 months ago
I was confused the day I picked up my car Where is my car and why is there a new car? This Fix Auto Irvine impresses customers. Jacky at the desk always texts and calls for status updates, so no need to call them.I expected 3 weeks, but I received the car in 6 days. , ,

  Daniel Estrada
a month ago
They took care of me and did a great job on communicating the status of my car.

  Roberto Martinez
5 months ago
Overall a great experience, Scott and Matt were super nice and helpful with any questions regarding the repair. Im recommending this shop to family and friends 10/10.Service: PaintingService: Painting

  David McIlvaine
a year ago
Got rear ended and used them thru insurance - great experience and super nice staff! Made everything very easy. My car was done in under 10 days even though the estimate was almost 30 days. Definitely would recommend using them!Service: Body & TrimService: Body & Trim

  Deborah Lee
a year ago
Dropped my car off on Monday for an estimate following a fender bender and they were able to take my car in the same day. They processed me quickly and I was in and out in ten minutes. Surprisingly, I got a call on Tuesday saying they were going to be ready at the end of the day. Of course, this all depends on the service you re going in for, but regardless, this was the quickest I had anything car-related done in a long time. The entire time, they kept me updated on the status of my car and when I went to pick it up, I signed the papers, paid, and looked behind me and there was my car! Talk about team work. The car looks great. Looks brand new. Appreciate the car wash since it was much needed. I definitely want to come back here. Pretty glad my insurance recommended this place.Service: Body & Trim

  Janet
8 months ago
Brought my car in for an antenna fin and roof repair. Matt, Dane and Alondra were professional and kept me updated through the process. The repair was completed earlier than expected. I would definitely recommend them to anyone.Service: Body & TrimService: Body & Trim