CARSTAR McLaren Irvine

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mizuki Nishida
2 weeks ago
I had a bad experience with CARSTAR McLaren Irvine. They just sent me a text message asking me to leave a review so here it is:Recently someone hit my bumper so I had a minor insurance repair. This body shop suggested repairing additional parts not covered by insurance out of pocket. Their estimate had some strange items, though, such as spending 0.4 hours to "aim fog lamps" & 2.2 hours on "paint supplies" on top of 2.2 hours for paint labor on a small part. They would not reduce or take off these charges so I rejected the estimate & told them to only do the insurance repair.When I went to pick up my car, they had done one of the repairs without my approval & demanded I pay in full for it. They told me if I refused, they would hold my car additional days & undo the repair. This was unacceptable. I had just dropped off the rental car & wouldn't be covered by insurance to keep it longer. My boyfriend told them they had to release my car & couldn't force me to pay for unauthorized repairs. The worker here got very angry about it, even though it was purely his own mistake, and after an argument, grudgingly release my car but said I was banned.Had the shop said "oh, we made a mistake, we know you didn't authorize it, could we compromise & you pay a reduced amount?" I would have been agreeable, but they didn't acknowledge their mistake & instead threatened to hold my car hostage & damage it out of spite. No accountability, no professionalism. No customer should have to go through this.

  T T
2 months ago
Super happy with the service I received at Carstar McLaren! Unfortunately we had to visit twice over the past year and both times were wowed with the attention to detail, communication and help we received. Nowadays it s difficult to find companies that prioritize great service and quality work. Special shout out to Alec who took great care of us. We will definitely refer others!

  Joshua Obando
4 months ago
Amazing experience! Everything was done so quick and easily and I feel like they gave me back a brand new car. Excellent work was done and my car came back amazing! Thank you!!

  Areg Grigorian
2 months ago
Juan was great in helping to find a used part- a rear view mirror- at a great price. Ordered it and it quickly arrived in a couple days and was replaced within 30 min. Will keep them in mind for future needs!

  Patrick Brien
6 months ago
I was thrilled by the excellence of my CARSTAR McLaren Irvine experience. The repair was performed earlier than expected. Their communication was top notch. And their customer service was superb from estimate to pickup. I would highly recommend using them!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nabil Abraham
3 months ago
Great job, repaired a small damage on the front right fender, attention to details you could not tell that there was damage, they were also reasonable in their estimate.I highly recommend them to those that prefer quality over price

  Brendan Laun
6 months ago
I used Carstar Mclaren as it was one of the in network providers for my insurance. They were great to work with! Brent was extremely responsive and called with updates regularly. My car needed full repairs on the driver side doors and rear wheel. Everything looks good as new. Super impressed, would definitely recommendServices: Tires, Steering & suspension repair, Body & TrimServices: Tires, Steering & suspension repair, Body & Trim

  Tony Cambridge
a month ago
Communication from Juan was excellent and always accurate. He is an ambassador for your company. Quality of work is excellent, completed the work early.

  Ronnie Cooper
3 months ago
Much better than Fix Auto which has an Irvine location right next door. They stuck to the schedule they initially proposed. Kept me informed with updates, snd basically provided great customer service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  M Aneed
a month ago
These guys are the best! Professional, courteous, on budget, ahead of time, and thoughtful. Highly recommend Alec and the crew.

  Michael Montano
2 months ago
Perfect. Not only did they perfectly leave the car the same way i picked it up from the dealer. But they cleaned it and shined my tires and rims. Definitely recommend CARSTAR MCLAREN.

  Jillian Jayakumar
5 months ago
Our insurance company, State Farm, referred us to CarStar MCLaren Irvine for some repairs to the back of our car after an accident. Alec Okamoto immediately got us in for a quote which was ready the same day. Once we agreed to the services, the parts were ordered. Within 2 1/2 weeks of the initial quote, we dropped our car off at CarStar MCLaren. Alec and his team kept us up to date with the progress of the repairs and our car was ready for pick up on the day they estimated it would be ready. We even had tint removed off our front windows ( we paid for this separately) and Alec arranged for a company to come in and do the work for us.Thank you Alec for making this process so easy for us. The back of our car looks brand new again. Highly recommend Alec and CarStar MCLaren!!Service: Painting

 
2 weeks ago
Fast and reliable.Good communication.

  Lauren Solomon
7 months ago
I was very satisfied with the job. Cameron and Brandon were very competent and easy to deal with. The actual work performed on my Porsche was of the highest quality, and I was extremely pleased.I would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Marianne Bier
a month ago
This is not the first time I have dealt with carstar. They are exemplary in the way they interact and get the job done in a timely and efficient manner. I would recommend them highly

  Sharon Goldwasser
7 months ago
If you are ever in need of auto body work, never hesitate taking your vehicle in to McLaren. I have had two different opportunities and with both, the work was impeccable. It's such a pleasure to deal with them because of their excellent customer service and the quality of workmanship!!!Sharon G.

  MITCHELL LENTZ
4 months ago
Thank you for your awesome work on my truck. It looks as good as new! Timely, professional, and excellent service.

  Paul Cruzan
9 months ago
Amazing customer service. Ask for Alec. They fixed my car quickly and did an amazing job. They cleaned it inside and out before they gave it back to me. My car hasn t looked this good since I first bought it.Services: Tires, Painting, Electrical, Auto engine diagnostic, Body & TrimServices: Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim

  Yang Heng Lim
5 months ago
Very professional service with attention to detail. My car went in damaged and came back brand new. They even sent the car for inspection and alignment.

  Caroline Elias
4 months ago
Just fantastic from start to finish - even when there were issues not caught the first time. Excellent service and really stands by their work.

  Vanessa Wang
2 months ago
They did amazing job in a timely frame, they also went a little beyond by cleaning our car. Thank you.

  Behnood Baghbanian
9 months ago
This body shop is absolutely amazing! Starting from their professional and respectful staff to the amazing work they did on my 2019 Mazda CX5. I am extremely satisfied with the work they did on my Mazda at a reasonable price on top of the little touch ups that were also needed on the car s paint. I have the special red color that Mazda has so it s extremely difficult to match that color and I believe it requires 4 different coating to get to the original color of the car. These guys did a fantastic job matching the original color and I could definitely not tell the difference between the area that was repaired and painted by them versus the rest of the body of the car. Unfortunately I totally forgot to take a before and after picture of my car. However I do need to take my car for repair at their location again, soon and I ll sure to post some before and after picture to show their amazing magical work. Highly recommend this shop as their Bodyshop work and customer experience is too notch!Services: Painting, Body & Trim

  Laurie Bentley
8 months ago
My experience with CARSTAR was fantastic! Cameron stayed in constant contact with me on the progress of the repairs on my car. The car was repaired in a timely manner. The front office of their facility is welcoming and clean.Service: Body & TrimService: Body & Trim

  fei wang
a year ago
This is a very professional body shop. James provides excellent service to me. Despite my car being crashed in during Christmas, he still works hard to help me finish my case as quickly as possible and contact my insurance company often.I am not a native speaker and can not express what I need clearly, therefore James helps me handle everything.In addition, the body shop offers a car guarantee in life if a car is repaired in their store. They let customers really experience rest assured, intimate and save worry new services.

  Takudo Nishio
2 months ago
I'm satisfied with their professional service. My car looks new car after the service

  Carlo De Venecia
5 months ago
Went in to get my tail light fixed and walked out within 30 minutes. Fast and reliable!

  Romario Martinez
9 months ago
I recently took my Nissan Altima to get fixed at Carstar McLaren. Brent help me out from the day I dropped of my vehicle to the day it was finally ready to pick up, he kept me updated throughout the entire process. Just like the sign says when you walk in Relax, We ll Take It From Here they really do make the entire process easy and stress free.Services: Tires, Steering & suspension repair, Painting

  Eugene Man
5 months ago
Used them through insurance. They did an awful job had to send it back twice! Do yourself a favor and request another shop, wasted so much time because it was not done right the first time,

  Charlene
3 months ago
Great experience. Repair finished 2 days earlier than the estimated completion date.

  Rathin Karhu
9 months ago
Carstrar Irvine is very helpful and provided hassle free services as their slogan says They are very quick and got my car within 1 week. After getting my car, job was really great.Service: Body & TrimService: Body & Trim