American Tire Depot

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christy Wong
a month ago
I arrived for my appointment for 11 AM. Check in was nice and easy. There is no waiting area, I was disappointed as it said there was one online. I asked if the car would be finished by 2PM as I had a scheduled appointment. I only needed a replacement for one of my tires. I was told that it would be done in time, so I proceeded to wait 2 hours outside the store. As 2PM came closer, I asked about my car. They were backed up and behind. In fact, it wouldn t be ready for a few more hours. Only after another call to check on the status of the vehicle, I got a call back saying it was ready. In total, I waited from 11AM - 4PM. Five hours to replace ONE popped tire, not even all the tires. I would look into a different place next time for a quick fix. The people there do seem nice and knowledgeable. I understand as that since it was a same day appointment, the process may take longer, but I booked it hours in advance and I wasted my time waiting around for a simple fix. It would ve been a better experience if there was an accurate waiting time and location.

  E Khaligov
a week ago
Brought my car for tire repair at 12:40 and told to come back in 2 hours.Came back at 3 pm and guy asks me to wait 2 more hours. Took my car to somewhere else.This people don t respect customer s time.

  Mohandes Nike
3 days ago
Price matched with Costco (great) but when I picked up my car after service was completed, the gear stick and steering wheel were both heavily greased. Please use something to keep your customers vehicles grease free. The purchase comes with free rotations every 5k miles so take advantage. I also got the added warranty.

  Andrea Molle
2 weeks ago
It is 4pm and I found out I have a screw in my front tire. Drive to the shop but they can't patch it up - it is on the edge - so I have to replace it. They get me a good deal on a pair of tires, and a delivery by 6pm. Bummer, I need to be home by 5:30. I am fine dropping the car the next morning but they don't want me to take my chances driving. Long story short they manage to replace my tires in less than 1 hour! I 100% recommend them!

  Luis Venegas
2 months ago
When in at around 8:40 am. I had an appointment at 9 am that I requested thru Yelp. It was about 5 min away from my house. I had a nail stuck in the rear passenger tire. The counter person went out and inspected it and said he wouldLet me know if any issues would come up. They put my car up and in about an hour had me going on my way. It was complimentary. They went above and beyond and will now choose this establishment forMy future tire purchases. I got two cars coming up. So I will be returning enthusiastically as a paying customer. Thanks !!!

  Anna Kee
2 years ago
Had a nail in my tire while driving on the 405. It was Sunday evening and most of other places are closed. My husband helped me made an appointment at American Tire Depot for 8am on Monday. He also asked me to get there 15 minutes earlier. When I arrived at 7:45am, the shop was still closed. There was 1 person in front of me. It opened at 8am sharp. The person behind the counter was well mannered. He apologized to me for arriving at 8am and asked me what he could help me with. I told him I needed a patch on my tire. He had me filled in a form and he went to help the person behind me. Once I completed my form, I returned to him and he told me it will take about 45-60 minutes to do my job. They do this for free. I don't mind waiting. Other places would charge $20-30 to patch the tire. I went to Ralph to walk around and pretty fast it was already 50 minutes. I went back to the shop and I was told my car is almost ready. And within a few minutes, he passed me the key to my car.The office inside is very organized and clean. Friendly workers. I see there are some promotion going on, Buy 3 free 4th tire . May be this is a good deal. I am not sure when the promotion will end. This was in 7/23/2021.

  Joshua Grant
a month ago
These guys are Amazing. Had a flat tire and ran over a nail. They fixed it right away. Most places will hit you with a high estimate for unnecessary repairs, not these guys. Straight to the point. In and out. Highly recommended. Will return.

  Jimmy Dean
5 months ago
Scam shop for many reasons. The first and most important is that their prices are out of control. Never use them for anything beyond getting your tires replaced. They said I needed new spark plugs. The price? $157 for the spark plugs and $231 for labor. That s $388 to replace spark plugs. How much should it cost? Bought on Autozone - $10, called another shop - $50 labor. Do not use them for those services, I d imagine they just prey on clueless locals or people that work nearby and it s convenient for them.Also if you use their online booking tool to set up an appointment for tires, the tires won t show up and they won t let you know ahead of time.It s a very sleazy environment where they get their foot in the door with maybe providing you some new tires but once they have your car they will find ridiculous services and parts you don t need replaced.So here s my advice. Avoid them. If not, then have them provide you with a detailed quote with a breakdown of the cost for the part and labor and then shop it around and see how out of control they are.EDIT: just found out again that they tried to scam me. Claimed that I needed new brakes. Took my car to two different shops, both said I had 60% left and there was no need to replace. This place should be ashamed of itself. Starts with the manager who will try to convince you to do repairs that are not needed. A bunch of their good reviews were likely from some sort of incentive or discount. This is a very sleazy shady shop! Do not give them your business!

  Manuel Santana
4 weeks ago
I had two flat tires and they were able to help me out quickly. The staff is nice and professional. I recommend these guys. If I ever get a flat or other car trouble I m going to them. Thanks.

  blue sky
3 weeks ago
My experience with the Irvine Main St shop was excellent in service, customer contact, and follow up service. Manager, service associate and technicians were all excellent. Highly recommend for your next visit

  Dionne Vargas
4 months ago
I had an excellent experience at Tire Depot, thanks to the exceptional management skills of Ricardo. His attention to detail, clear communication, and commitment to customer satisfaction truly set this establishment apart. The team's efficiency and professionalism under Ricardo s guidance made my visit smooth and stress-free. I highly recommend this shop, and it's all thanks to the outstanding leadership of Ricardo.

  Asad Karamally
2 months ago
This was the slowest experience I have had with any of the big tire shops. Despite having a 5pm appointment, it was 7:40 by the time they were done with my car. At other shops I ve been to, this normally takes 45mins to an hour. They also have no waiting area whatsoever and the person that assisted me was not polite. The tires were cheaper than anywhere else, but the level of service was not worth it.

  Nicolas Santizo
a month ago
Worst service I ve had from any industry. I had the first appointment of the day, the workers opened up shop late, I was first in the place and didn t see my car start getting touched until over a hour later when they told me they d be done in 30 minutes. They then take another hour to do an inspection and finally tell me what s wrong and in total take 4 1/2 hours when I was the first person there. Prices are astronomically high for bad service and bad labor. Also parts are supposedly way higher than any where I find them online.

  Sydney Covington-White
5 months ago
American Tire Depot is the best! I had a nail in one of my tires. They told me to drop off my car no appointment necessary. Excellent customer service, everyone was so friendly. When I came to pick up my car I went to pay them and they told me the patch job would be at no charge. There are still good people in the world. Definitely recommend!

  Jenny . J
4 months ago
I had a flat tire because of a nail in my car and I went here to have the tire repaired. The clerk's service was very good and patient and the tire repair was free, which really gave me an extra surprise. I will definitely come back soon, my car will also need to change oil soon. Definitely I will recommend this place to my friends.

  Emily Heydon
3 weeks ago
Walked in late afternoon and they were able to change my oil and tires same day. They offered an affordable payment plan option which helped me out a lot.

  Craig Fullman
3 months ago
Put new tires & rims on my BMW 2 years ago here. They matched Tire Rack prices and got the job done quickly. I wore out the rear tires after a year and they did an overnight replacement (very few places have the wide ultra-performance tires in stock). This week I had a flat and they repaired it same day for free. My only small negative is they don't get the tire pressures even left to right so each time I have to adjust the pressures. I am compulsive about tire pressure but others might not notice.

  Matheus Da Costa
a year ago
I had a punctured tire probably from a nail, on a freaking busy Monday afternoon, and I called them and they were extremely busy too, but they were able to fix it in the same day for me. Brandon was the chosen person who attend me, and he was above and beyond .gave me a ride back to work, and guaranteed they would give me the car back in the same day. 4 hours later my car was ready to roll and they didn t even charged me for the service. Thank you Brandon and all of you guys at American Tire Depot! I ll make sure to spread the word of your great service and good will! You have a customer for life!

  Mohammed Sounbol
4 months ago
I had an appointment for tire rotation only still they said it's going to take me 3 hours to complete they advise me to come the day after in the early morning so I can be serviced fast the next day I took an appointment at 8:00 a.m. still the front office told me that I have to wait for another 3 hours to get my tire rotated. The front office are rude dealing with the customers.

  Ami Chan
5 months ago
After having bad experiences at other auto shops, I came in a little worried about getting my flat tire patched, however I had a great experience here at American Tire Depot in Irvine! Everyone at the shop was extremely friendly and understanding, they were able to explain the process and issue with my tires super clearly. I ended up needing to replace 2 tires due to the terrible condition it was in, and it was very fairly priced. I had one tire changed in the past and was charged over $250, changing two tires here was about $385. Definitely would recommend and I will be returning in the future!

  Arlene Silva
3 months ago
DON'T GO HERE!!!worst customer experience for tires!!! I dropped the car off in the morning to get a flat repair and when I picked up at 5pm They fixed the wrong tire. I went back 3 weeks later for a flat repair and dropped car off at 8am and was told my car would be ready by 12pm. Called at 3pm and still not ready. Ricardo was also very confrontational and argumentative. He threatened to refuse service when I was not even being rude for the mistakes they made. I will never go back to that place and I was going to buy 4 new tires from them but after the way they have treated me.. No Way!

  Altez2jz
a year ago
My front ties was placed backwards after my dealer was checking them for the overall condition. I was not going to write about how they took my car in at 8 AM for my appointment and my car did not get finished until 7:30 PM. This makes me really upset that these guys had one job to do and change my tires and they can t get it done right. I left them overcharge for my tires because I needed the convenience of getting my tires changed as I was leaving for for a trip but these guys are not professionals. The owners need to check these guys because they are a liability waiting to happen. Pictures below is my front right tire and after. These are directional tires.

  Ivy Zhou
4 months ago
A struggle that I ll point out is, being a girl and taking my car for a service, I feel that places love to give me a list of things I need to get replaced ASAP. Here at American, Logan helped me out and I really appreciate that when he called and let me know my car was ready, he let me know hey your car is at a certain amount of miles, at that point it is best to look into X, Y, Z. What s great is -It s the fact that I didn t feel that I was trying to be sold/pressured into something but more of offering awareness and I appreciate that! He showed that he was caring for the car as well as the customer!Thanks Logan!

  Aaron Schweizer
7 months ago
Good service. They were able to get me in and out in the promised time. I got a deal on the tires and they had me pay for extras which wasn t a big deal, but they didn t include one extra in the price quoted online that I had to pay for so it felt a little sneaky. I had to get the alignment done for $120. I wasn t upset because I needed it, but it would have been nice to see the cost all in.

  Sergio Rocha
4 months ago
It was the second time that I chose their job. Their price is good so far. They add a paid extended warranty for your for each tire. It'll help you if something happens with your tire. They're busy all the time, be patient.

  SANKET PATEL
a month ago
This best place. Get job done easy and fast . I had flat got my appointment within hour it was done and it s free of cost . I would get my tire from here in future

  Jonny Loquasto
3 months ago
The staff is top notch! I picked up a nail in my tire and they were kind enough to patch it for free on my first time coming in. I d trust my car with them anytime, and I most certainly will be back when needed.

  Saundra Meyer
4 months ago
Amazing customer service! When I arrived there were several customers waiting, one of which was not very nice, Ricardo was extremely patient with the rude customer. I was very grateful that they were able to help me the day before Thanksgiving when I found a screw in my tire. Other shops had turned me away and said they had no time to help. Thank you, Ricardo and team!!

  Matthew T
2 months ago
Worse experience I had in a tire shop ,Day before online l ordered the 4 tires made an appointment, agreed on the price , firstWhen l came to shop l was in the line lotBe next ,but clerk pulled the guys came afterMe with no appointment .of course their car went on first before me . Finally the clerk name Juan (won t give me his last name or employe number ) look at his screen after asking my name , tells me your price for set of 4 was $39 more than l was coded for , than l told him the price your company gave it. E mailed itTo me soHe says let me check tan he says ohh yes sorry you are right , than l said ok let s do it He says I don t have the tires, l have to order it and will be here tomorrow now l am getting really upset , drove 11 miles with appointment, he tells me come tomorrow, I said please check again , e mails says they are here , he checks again said ohh l am sorry yes they are here Finally lost my cool , imagine send me home come tomorrow my mileage my time off againThis is so unacceptable, this person still works here , if an other Juan since he won t give me his last name , this Juan is the fat caw who eats 4 peoples food per day , and 4 people goes hungry to feed this fat caw , that is the Juan l am talking about here ,

  Marc and Cristina Garcia
a month ago
Great service. Logan made my visit for a tire repair and check smooth. Strongly recommended to have tire needs serviced here.