Marina Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Morris
2 months ago
Their work was pretty good. I had to come back for one thing to get fixed, and they made it easy. Their communication was not good. They *never* called me over the 7 week period that my car was in the shop, even though I asked them repeatedly (because I had to keep working with the insurance company to extend my rental coverage!), except on the day my car was ready for pick-up.

  Amit Lal
4 months ago
Marina Auto Body did an amazing job with my car. They fixed up my car so well that it doesn t look like any damages occurred. The service and professionalism is top notch. They made sure to keep me updated with repairs and give me an accurate ETA. I retrieved my car a few days early which was a surprise to me which indicates they work fast and efficiently. I would recommend Marina Auto Body to anyone. They do an above and beyond job with the utmost trust, care and professionalism in mind.

  Kelvin Stewart
a week ago
Christy at the Washington Blvd.office was very courteous and professional. The job on my vehicle was great and completed in the time promised. I was kept informed of the progress while the repairs were done. "Kudos "

  Griffin Voth
4 months ago
Marina Auto Body on Glasgow made my front bumper repair experience incredibly easy. Juan was great and handled a lot of communication between my own insurance company and the responsible parties, notifying me of any updates and the schedule of my car's repair as it was happening. When I picked up my car they had cleaned the inside, almost detailed I would say, which was an incredibly pleasant surprise. Would definitely come again, but hopefully I don't have to!

  G. C.
4 months ago
My experience at Marina Auto Body-LAX was absolutely wonderful. From the first moment they received my vehicle (which arrived to their facility on the business end of a tow vehicle), the customer service was top flight. My vehicle took some time and considerable effort to complete correctly, and throughout the process I felt like a highly valued customer. Huge kudos to Jose the expert craftsman, the Guys in Paint, the Detail Crew, Marlene with billing, Tony and Norm as Project Managers and Shop Foremen, and of course the Captain of the Ship, Mr. Williamson. Congratulations on stewarding an organization that is Best in Class.

  Shannon Westerberg
5 months ago
Marina Auto Body did such a wonderful job on my brand new car that got hit. They were very communicative throughout the whole process and worked closely with my insurance to ensure the process went smoothly. I would 100% recommend their services.

  Hal Hefner
a month ago
Great experience so easy. My car was done early as well. Great customer service between Christina and both Matt and Matt made it all easy. Highly recommend.

  Elie Assaf
2 months ago
Stopped by and just wanted to say that Matt was incredibly helpful. Took the time to look at the car, converse with me and acted very professionally and efficiently. Honestly speaking, a great first experience!

  Chuck W
6 months ago
This body shop was referred to me by Auto Club of Southern California. The staff in Marina Del Rey office was exceptional. They were professional and timely; they got the paper work done correctly, appointments made and kept, updated me on the repair progress; and most importantly, repairs completed as promissed. The repair work was done satisfactory and the car was detailed after the repair. This was one of the best body shop experience I had, I must say.Services: Painting, Body & Trim

  Subash DSouza
a month ago
The customer service is absolutely horrible. Don't bother about them contacting you. They will annoyed if you try contacting them with queries about your vehicle. Repair work was fine but if you are paying that much, why is it so hard to provide updates. Not worth the time and money.

  helen j cohen
2 months ago
Quick appraisal, coordinated with insurance company for reimbursement, good relationship with car rental company. The whole process went smoothly and they did a fantastic job on the car.

  Anouchka S
a month ago
Great service from scheduling the inspection all the way through the repair. The person who was in charge of my repair called every couple of days with updates. Would definitely recommend.

  Regina Olivas
a month ago
The work was exceptional, the car looked brand new , inside and out , when we got it back!! Thank you for taking such great care of my car

  Anthony Marquez
4 years ago
Extremely satisfied does not begin to describe how I feel about this place. From making an appointment for dropping off my car to keeping me updated with the status of the repair, I was always greeted with great customer service. The receptionist (Denise) is a total sweet heart and made paper work very easy and straight forward. The guy who helped me out (Steve) always kept me up to date and never hesitated to answer any questions that I had whenever I called.My car looks and drives like new. I definitely recommend this body shop.

  IRONNEROZEROMAN
6 months ago
The staff were friendly and professional. They did some exterior repairs to my vehicle, which took about 43 days before I was able to pick up my car. Not sure if that's the average time it takes for those type of repairs. When I would call to check on my vehicle's status, they would tell me in detail. Based on our conversations, it sounded like they had too many cars they were working on and the parts they ordered were having delays. Regardless, they were doing what they could with what they had, so no complaints on my part since I can manage without my car (using my Motorcycle and Bicycle). If you're dependent on your car, just know it might be a bit of a wait. Overall, I had a good experience with this body shop which is why I rated them with 5 stars. Thank you Marina Auto Body staff.-Carlos Z.Service: Body & Trim

  Georgia Collins
5 months ago
I took my car in on Oct. 9th 2023 for repairs. I was told it would be ready in nine business days. It was ready two days early and I was given updates on a daily basis. Elmer was very professional.Great service at the LAX location.

  Matthew Mahoney (TheNormalMan)
8 months ago
After getting rear ended, I was referred here by Culver Toyota (who waited until the day of my appointment to tell me oh we don t have a body shop. Go here instead ). Marina was not expecting me and was very patient and helpful getting everything set up with the insurance company.At first they said I would need to come back in 2 weeks to drop the car off. I was a bit dismayed but understood they had many people in front of me.I was afraid that my bumper was going to fall off though and asked for advice on what to do in the meantime. They promptly walked outside, took one look and said, you re right, you should be driving that in the road. We ll try to squeeze you in now. That was awesome of them. I ve worked customer service jobs and sometimes you have to wait. But I was very glad that they saw the safety hazard of it all moved me up in line.From that point I got regular updates from their team and 2 weeks later the car was fixed! Great experience and the car looks fantastic! Thank you Marina AutoBody!!Service: Body & Trim

  Mary Gonzalez
5 months ago
Marina Auto Body fixed the damage on our 20 year old car. They did amazing work. It looks brand new! We couldn t be happier!Services: Body & Trim, Paint repairServices: Body & Trim, Paint repair

  Richard Gallardo (MixFilipino)
8 months ago
Wonderful service. They provide text updates and the repairs are amazing. Brought in my 2020 Camry, was rear ended, and after repairs she's looking absolutely perfect again. The best part is they wash your car too.

  Stephen Bergens
2 months ago
A first-class experience! All repairs were completed quickly and correctly. My car looks like new!

  Mark Seal
9 months ago
The best auto body company I have ever dealt with in my driving experience! They are top notch and on their game. They provide incredible service, excellent work with meticulous detail to ensure your auto body repair is completed to your expectations!

  Chase Radpour
6 months ago
I went to a bunch of shops for quotes and these guys gave by far the best price. Perfect match part, looks like nothing happened at all, plus they cleaned the whole exterior and interior. Thanks Elmer and everyone.Service: Body & TrimService: Body & Trim

  Justin Olateru
8 months ago
Great work! Great Staff! Had my bumper repaired here. Quick and easy. I will definitely return I ve been hit ever year I ve lived in LA so at this rate see you all next year!Services: Body & Trim, Auto detailingServices: Body & Trim, Auto detailing

  Reema Prasad
2 years ago
The service at Marina Auto Body is superior. I had my car paint repair done there and they did an amazing job. You cannot even tell that the car was damaged. The professional services is so commendable. Shout-out to Matthew who always stayed in touch via text messages and kept me updated of my car repair progress. He is a rare gem kinda person and I am beyond happy with their service. From day one I felt comfortable leaving my car there. Definitely will recommend this place to my family and friends.Services: Painting, Paint repair

  TAUNYA GREEN
a year ago
I actually did some research on this company before choosing to utilize them to fix my car. Because the demand for body work is at an all time high my appointment is next week. So at the moment I cannot comment on the outcome. But I will say the staff is very friendly. I was greeted immediately upon walking in the door. I was paired with Ms. Marlene Castro her personality and spirit matched mines which is ALWAYS A GREAT THING! To be continued...

  Mhyles Gibbs
10 months ago
First of all I would like to thank Marlene and the whole Marina Auto body for taking excellent care of my vehicle. When I say that they did an excellent job, they did an excellent job. Everything was professional from start to finish. Thank you!Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Brad Hodge
a year ago
Marina Auto Body was the shop suggested by AAA insurance. Although the appointment schedule was busy, once I dropped the car off the repairs were completed a lot sooner than I expected. The drop off and pick up was very quick and easy.Service: Body & TrimService: Body & Trim

  Fredy
6 months ago
After one of struggling with my insurance and other auto body repair shops; I continue them about my issues and they help me effectively, efficiently , and professionally. Thank you for your support.Service: Paint repairService: Paint repair

  Scha Scha
a year ago
I was involved in an accident and I tried and fired two other auto body places before Marina Auto body. This place is very professional, timely and knowledgeable. Everyone that works there was very helpful and I'm pleased to have my car back in great condition.

  Angela Anzalone
a year ago
Norm is such a nice person!! They did a wonderful job on my car It looks brand new. Thank you all very much for the great service, and being very professional and kind. I actually can t believe it s my car a 2009 RAV4 looks like a brand new car thank you thank you very much.Service: PaintingService: Painting