Marcelo's Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sandia sandia
a year ago
Professional and so kind, they fixed my car so that it runs better than it has in over two years. I broke down on the highway and had it towed to Marcelo's. Santiago quickly diagnosed and remedied the hybrid battery problem and cooling system troubles I was having. He also reset some codes and reprogrammed a part so now everything is better than before. Its sometimes tricky to find a mechanic who's willing to listen and to communicate without being condescending (I'm a woman). The folks here were friendly, took me seriously, gave options, explained everything, and went out of their way to be helpful, over and over again. I'll plan to come in for a tune up and do any necessary repairs here next time I travel across country.

  Simon Lachance
a year ago
Great services , trustworthy ! The 2 owners were friendly and they took our mini bus without any waiting. This place is No more named Marcelo's but this is the same worker's ! If you want a nice clean work , there you go !

  Jose Castro Garcia
11 months ago
This review is long overdue.... THIS SHOP IS SHADY!!!!! They don't take responsibility for the bad work they do, even though they say their work is under warranty. They will change out parts from your car if they are good name brand and easy to take off. Avoid this place. Not sure why they have such good ratings.Service: General repairs & maintenanceService: General repairs & maintenance

  yesenia duran
5 months ago
IF Smog check or mechanic needed! GO HERE NO QUESTIONS ASKED! LOVE IT! FIXED ALL MY PROBLEMS.

  Kenneth Berger
10 months ago
they were really passionate about fixing my vehicle and resolving my issues

  Ken Lyman
2 years ago
I called before tow truck arrived to see if they could fit me in, and they could. Once there they jumped on it and confirmed what I was thinking. Fuel pump in 1999 f150. It was getting close to there closing time. They drove me to a hotel and waited to make sure I could get a room. The next day I arrived early they were all reading working on my truck. The grew is very friendly , professional, and very good at what they do. Highly recommend

  John
a year ago
Good shop, my car broke down on the highway and got towed here. They tried to find the issue for a day or two and couldn t. They didn t charge me since they weren t sure the exact problem. Friendly and honest

  Stephanie Brisita
3 years ago
This review is long overdue and I apologize for not writing it sooner. Back in July 2016 my car overheated and I more or less destroyed part of my engine. My radiator was cracked. The belt on the side of the engine was shredded to ribbons. It was bad. Part of my engine had to be rebuilt and various other things had to be replaced. I'm not very savvy with auto jargon, but when I tell you the miracle of a job Marcelo's did for my car, I promise I'm not over exaggerating. This was almost 5 years ago. My car is now well over 200,000 miles and I haven't had a single issue with my rebuilt engine. And with everything that happened to my car and all the work that had to be done, it was more than a fair price. I remember speaking with Santiago and I just want to say thank you for your help and professionalism even though I was bawling like a baby when I heard the cost of the repairs. The time frame of work I was given was very on point as well. Thank you guys for saving my car.Services: General repairs & maintenance, Engine repair, Air conditioning

  Julissa Saenz
2 years ago
Marcelos was amazing to work with! Very professional and nice people. I called them being they were the closest to chiricao summit where my car broke down. I was unable to get a tow out to them so they were able to contact a company for me and asked the company to help me out . They easily figured out the issue within 2 minutes of my car being off the tow truck which was something with the axel, they did not have the part and it was already past 6 but they said they would have it done by 10 or 11 the next day. The gentleman who was helping me I cannot remember his name, but he offered to drop my son and I off at a hotel since we were stuck for the night. Next day he called at 10:40 saying my car was ready and also came and picked us up. It was only a 4 minute drive but 25 min walk so I was very thankful! I am so thankful to have found this place . Price was even better than I expected as well.

  Sharon May
2 years ago
Santiago and Poncho, the owners and mechanics at this shop are honest, hardworking, and are top notch mechanics. I've been taking my vehicles there for the last two and a half years and am always happy with the cost and workmanship. I wouldn't go anywhere else.

  Simon Gabriel
7 months ago
guys took me in after an i-10 breakdown and fixed me up super quick, honest guys doing good work, saved me in a pinch - thanks very much againServices: Steering & suspension repair, Auto engine diagnosticServices: Steering & suspension repair, Auto engine diagnostic

  Christian Chavez
2 years ago
They did a really good job. Took my car in for engine light diagnostic. Pancho fixed the issue. I am really happy with his work. If u have engine light on don t wait too long bring here.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  DeAna Rawls
3 years ago
This guy knows his stuff. We travel from MS to Cali and had a problem with our vehicle that was purchased 2 months ago. This location came up in ny search and boy let me tell you. The staff was awesome they made sure we were cool and hydrated in this 111 temp. Plus he had us back on the road expeditiously! I would definitely recommend this establishment!

  Daniel Singleton
8 years ago
My car broke down during a road trip on I-10E just past Coachella. I was towed to Marcelo's by AAA who recommended the location. I arrived on a Friday evening around 5pm and was able to speak to the owner right away about the problem. All of the staff were friendly and wanted to get me back on the road and soon as they could. They looked at my car that night but as they were soon closing they were not able to fix my car until the next morning. They offered a free ride to and from any hotel in the area since I had to stay overnight which was amazingly kind of them as it was not exactly an area I wanted to walk around aimlessly in the dark looking for a hotel. The next morning they diagnosed my car's problem (corrosion on wires from previously leaking battery) and fix it for a reasonable price. I was back on the road by early afternoon and the car ran perfectly the entire drive back home. Definitely recommend if you break down in the area. Also, everyone there seems to also speak Spanish so if you're more comfortable with speaking Spanish they can definitely accommodate that!Thank you Marcelo's for getting me back on the road so quickly and ensuring I safely got to and from my hotel that night!

  Irene Flores
3 years ago
Let me just say i love this place. Their staff is awesome. They make sure to take care of the problem. Not like other auto shops that give you the run around.. 3 years ago my transmission went out plus the raidiater and a broken fan, havent had a problem with my car since. And everytime i get my car repaired get it back running like new. Never had a problem

  End it
7 years ago
I have been bringing my sedan, SUV, and truck here for 3 years and they by far have offered me the best prices as compared to Firestone, Ramona's, and the obvious dealerships.Santiago has inspected the cars within a reasonable time and has shown me the issues at hand and explained the differences between a working part and a part with issues.I trust them with my vehicles and will be the only place I go to for repairs.

  PVCC SOCCER GK'S PUMAS
6 years ago
Our vehicle was towed to Marcelo' s for repair after breaking down on I 10 fwy. The staff in particular Santiago went above and beyond to ensure our vehicle was back on the road and in excellent working condition. If ever your in Indio .ca and need some work done on your vehicle I highly recommend you stop in, a decision you will not regret. Thanks once again Santiago for everything you did for us!!

  November Seven
5 years ago
Fair, Honest and Trustworthy! Those are just some of the words that I use to describe my experience with Marcelo's Auto Repair. They service you with expreince, great work and professionalism. Plus they are a Star Smog and Repair Station. I am a returning and very satisfied customer. I have told many people personally by word of mouth how good they are and now I am sharing that with you!

  Stephens
5 years ago
I am really happy I found this place and Santiago - I brought a car in that I was going to purchase and Santiago suggested don't do buy it - good call on his part. Did water pump, breaks and turn up - perfect on all repairs. This is a really good Auto Repair and will have all my business from now on.

  Kevin Ixtabalan
6 years ago
They began by charging 45 for a diagnostic, which was expensive but it's a business. They then tell us that the motor and the tubes connected to the antifreeze reservoir was broken and it would cost 1,800 to fix. They even said the car would not go past 5 miles and it would not arrive to Phoenix. We risked it and with a few stops to let the car cool down, we still made it. DON'T LISTEN TO THEIR EXAGGERATED LIES! THEY WILL DO ANYTHING TO SCAM YOU!

  Anna Naufahu
2 years ago
Oil change signal came on and im 2 hrs from home. Needed an oil change like at the moment and called ford dealerships arpund palm springs n indio.wverything closes at 530. Was going to make it at a ford service place in indio but they said they couldn't do it till the morning. N i was going to arrive there 30 mims before they close. Yelp and found this place. Called n they said they can still service me that day. Guy wit the long hair in a ponytails was positive and took the truck n did they oil change. Now I got place in coachcella to take my truck. Thank u guys

  Gaby Villagra
8 years ago
Extremely good really helpful they speak Spanish too so its really easy to communicate with them. I took my A/C to get serviced to another mechanic and they quoted me $1,200, I came here and they did it for 120 and it worked perfectly they found the real problem, and real quick. I couldn't be happier!!!

  diaa abdrlhakim
6 years ago
Santlago !! You the man. Let me start off by saying that this place saved me. I was traveling out of town and I break down 50 miles away from these guys. I start calling around because I wanted a quote on some work . I had shops tell me it would be any where from 250-550 to repair my leak. I had my truck towed here because the tow man suggest them. When arriving I was kind of sketched out because I did not know what it would cost. This man said 120 and it was a line and about 1 hr labor and he also stated that he would make sure nothing else is leaking. Man you are a hero !! Thank you. And this is the guy that had the navigator towed to your shop. Thanks my man!!!! The tow costed $350 compared to your $120 I can't stop talking about this!! And to top it off everyone told me won't be done for at least a day. I told this man that this is urgent and got me in right away!!

  David Bangston
2 years ago
I originally left a great review. Two weeks after they got my diesel back on the road, it blew up. Turns out they don't have a clue when it comes to diesels. If I could give no stars I would.

  Joan Beavers
2 years ago
This mechanic, Santiago, is the owner and he by far is the best ever- I have used his service for 8 or 9 years now - and they are so reasonable- no price gouging- and the work is undeniably the best in town - so if your auto breaks down be sure and call him- he always diagnoses properly and my Dodge Ram 1500 is still kicking because of him- I have 190,000 miles on it - and he is the one keeping it going- Thanks, Santiago so much for always being there for me. - Hugs - Joan BeaversServices: General repairs & maintenance, Brakes, Air conditioning

  Brittney Taylor
8 months ago
They fixed my car right on time and it works alot better than before

  Jeremy Reichert
6 years ago
Kia Sorento Cracked Radiator 8-4-17. We were traveling home from California back to Florida. I was so stressed out the tow company recommended him. I am so thankful. when we arrived he immediate got to finding a new radiator and got me a very reasonable quote. Told me it would take 3 hrs they had it finished in 2 1/2. Plus they checked out everything else to make sure the rest of my trip would go smoothly. and loaned me his truck so me and my son could go get lunch while we were waiting. Above and beyond. Anyone in Indio, Coachella area I recommend this business for ALL your needs. We got back on the road and made it Phoenix before stopping for the night. Thanks guys and GOD Bless.

  Hector Acosta
5 years ago
Unfortunately I don t like to comment for various reasons, but I ve worked in this industry in customer service and I definitely respecting the smallest thing cuz the smallest thing can hurt someone s fellings . Unfortunately my BMW logo on my key was missing after. I thought by me paying them was a fair trade. Thank you for the good job on my car, my car works good it does. some people can have it hard so remember they come in with a smile but you never know what effort is taking them to actually get there.

  ryann lamphere
10 years ago
LIFESAVERS! I had broken down in the middle of the night with four more hours to go. I have AAA and I had asked the tow truck operator to bring my car to Pepboy's to get fixed the next day. He did but had mentioned Marcelo's in case Pepboy's couldn't fit me in the next day. Pepboy's could fit me in, however wouldn't receive parts until the next day! I couldn't wait that long or want to pay for another night in a hotel. A tow guy from Marcelo's (cute too) had picked my friend and I up from the hotel, brought me to my car at Pepboy's, hooked it up on his tow, and brought us to the shop. On the outside and I guess on the inside, it's not much to look at...but it's the quality of service that really matters. Sure the TV was in Spanish but EVERYONE there was SO kind, concerned and helpful! We were worried that we would be late for our checkout from the hotel, so the owner brought us to the hotel to check out, waited for us, and even stopped to buy us water at a convenience store before bringing us back to the shop. I couldn't believe that they had the parts and even finished fixing everything so my car could be safe to drive again before 12! I even had an oil change added at my request because I knew it wouldn't take long. Amazing! Plus, whatever parts that you buy from the shop, you'll have a warranty on them. They even show the parts before they put them in your car if you feel like it's sketchy. But honestly, in a bind like I was, I found this place to be professional, caring and efficient! I wish I didn't live so far or else I'd definitely be back for all future services needed.

  Beloved Son
a year ago
I had a friend take his care there and boy did they take him to the cleaners with doing absolutely nothing to his car my friend is going through chemo so he s very vulnerable these guys took him to the bank $2,000 and he still has the same problems