Coachella Valley Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Krebs
a week ago
Great experience from start to finish! Oscar went above and beyond to help us get the car we wanted. Finance/signing was also a painless and (dare I say) pleasant experience (can you imagine?!?). Oh, and we love the car too! Thank you CVVW!

  Luis Pinedo
a week ago
UPDATE - 1 Star Review is the best I can do.It's April 4, 2024 and I took my VW Atlas to CV Volkswagen a day ago because of 1) the Front Assist not working, 2) coolant warning light coming on and 3) a Recall of the PODS system (Passenger Air Bag malfunction). Turns out the Atlas has a head gasket leak which the warranty does not fully cover. As a result, I'm going to have to pay a little over $2,000 for the repair. Tried talking to the sales manager about why they never mentioned that their 6 month warranty only covered 50% of the cost and he just stated that that's the policy. When I was sold the VW Atlas and told about the Warranty, I was never once told the warranty only covered 50% of the cost. I'm really disappointed. BTW, I posted their Warranty Flyer which doesn't state it only covers 50%.Recently purchased a used 2018 Volkswagen Atlas. Was looking at a similar Atlas in Orange, CA at a great price but decided to check my local VW Dealer. Was surprised to find an identical 2018 VW Atlas at about the same price. So, I decided to call Coachella Valley VW and when they told me they had it in stock I went over right away. First thing, Oscar (the Sales Person) was courteous and friendly. He showed me the Atlas and told me all the important information about it. Plus, he informed me that it has gone through Volkswagen Point Inspection which makes sure the vehicle is running great. However, when we get to the office I am told that the price is what was advertised PLUS about $1,200 more because of some add-on's. At this point, now the Atlas at Orange, CA is a better deal. However, we talk and negotiate and he talks to his manager who comes back with a discount. Unfortunately, the discount wasn't enough for me to accept and I ended up leaving. Oscar calls me the next day and asks if he can get closer to the price I want, would I buy it. I told him yes. So, he tells me to come over to CVVW and I do. We agree on a price and the deal is done. I am happy with the transaction so far.A couple days later:I return to the dealership to purchase the Windshield Wiper Reservoir Cap. I know this cap was broken off when I first looked at the engine with Oscar. I was told it wouldn't be replaced with the purchase which was fine with me.In the first two days...I also notice that the volume button on the Infotainment System is not working properly and when I have the system in Apple CarPlay the screen goes blank. I can still listen to the music being played but the screen is black. So, when I went in to pick up the cap for the reservoir I spoke to Service and they check to see if it was under warranty but it was not. This means that I will have to pay $195 for an Update to the system. Nikki was very helpful with her information (and friendly). She told me that the update usually fixes the issues I was notices. I'm hoping this will be all it needs.In addition, the Atlas came only with 1 Key Fob which means I will have to purchase one for my wife. I just found out the Key Fob and Programing of it will cost me an additional $465. I wish I would have been told the Atlas only had 1 key fob before the purchase.To conclude, I was happy with most of my experience. However, I think that the Update to the Infotainment System should have been done as part of the VW Point Inspection or I should have been told that it was an expense I would need to make in the future. I also think that they could have told me there was only 1 Key Fob included and the second key fob would be something I needed to purchase on my own - this is important information because these are expensive parts and services.This is why I am giving them 3.5 stars out of 5. They could have easily been 4.5 out of 5 stars IF... I would have been given the information about the Update and Key Fob OR 5 out of 5 stars IF... they would have taken care of the Infotainment System Update and added the second Key Fob. Either way, I look forward to taking my VW Atlas to them for service & parts and hope I have great experiences with them in the future.

  Allison Jackson
a month ago
This has been the most pleasant experience I have ever had getting my car serviced. Nikki was absolutely outstanding in the way she cares for her customers. We were on our way to a funeral from arizona when we began having car troubles and she was able to squeeze us in on a busy Friday. She has the best attitude & is very attentive. She was able to get us into a loaner so we wouldn t miss the funeral and when we returned she gave me all of the details about my car and was very responsive with us throughout the whole process. We were more than happy to leave our car with such a great team! My car is now working perfectly! You save us Nikki!

  JohnCaroll Hahn
2 weeks ago
I have been looking for a Golf R with a manual transmission in Lapiz Blue at a fair price. I found it here. Oscar and Sylvester made the purchase process really smooth and comfortable.Now for the good part. I am north of Seattle and we did this all over the phone. A shipping company will pick up the car and deliver it to me at home. How cool was that!

  Veronica Schade
5 months ago
Great experience at Coachella Valley VW. Special thanks to Tim Wilson and Sales Manager Radi Abdin. These gentlemen made my leasing process quick and easy. Tim was responsive to all our questions and had everything ready for us when we arrived. We are thrilled with our new Taos! We were in and out so quick, we were able to make our dinner plans with friends that evening. Great customer service!

  Mandy Gennaro
3 months ago
I was greeted in the service department by three women, all smiling and saying hello. Nikki is who helped me. I had a unique problem with my gear shift that they really spent time trying to figure out. It well may be something I am doing but no one said that. They took me seriously and really tried to reproduce the issue. As it IHas only happened to me 3 times in 18 months, it is no surprise it could not be duplicated. I also had routine service. The price was very reasonable. They did not do anything that did not need to be done and they took my concern seriously. My car is safe to drive and I k is that because of the care they took in evaluating the car. It was not just a computer hook up. Also they did not charge me for the time it took to do the eval just for what they did for routine service. I will have ALL my work done here

  R T
6 months ago
Big thanks to Jose Sevilla for such a wonderful and quick paying process. One the best I've had in a long time. Some dealerships choose to do things the right way, and some just don't. Luckily for me, Coachella Valley Volkswagen is one of those dealerships that does it the right way.

  Larry Stahlberg
a month ago
I brought in my 2019 VW Tiguan and had a great experience. Denise and Nikki at the intake counter were happy, pleasant and efficient. They got me in and out very quickly. I also met the Service Manager Steve and he was very welcoming. The loaner car was great and my repair was completed on time.

  Patricia Flores
2 months ago
Juan Valenzuela was the great person who sold us our truck! We kept in contact for the truck that we were interested in. We got there we had a really nice conversation. He guided us through the entire process, from test driving to different financing options. Not only was he professional but he also had a friendly and respectful manner. he answered all our questions and gave us information. His customer service skills were excellent. We didn t feel rushed or peer pressured into making our decision. He made our purchase smooth and enjoyable, thank you Juan!

  Nicole Payne
3 months ago
Coachella Valley VW is the best place in the valley to purchase a vehicle! It doesn t have that usual car dealership vibe that I ve dealt with in the past. They will take great care of you and treat you like family here! Phil and Todd, the owners are great guys and won t steer you wrong! All the sales guys here are very nice and patient with helping you find exactly it is you are looking for! They don t pressure or hassle you! They just want you to walk out happy with your purchase and love your new vehicle! Give them a try and see for yourself!!

  John Redd
a month ago
Car buying is never a totally pleasant experience but I have to say Juan Valenzuela, our sales specialist, made this transaction as painless as possible. Friendly, helpful, not overbearing in the least, just easy to work with. I highly recommend Coachella Valley Volkswagen. Also, a shout out to Youhanna, the Finance Manager.

  Ted Flores
a week ago
The two ladies greeted me and asked what I needed service for I said service for lube and a replacement for a front tire sensor I left my car there and they had some one take me home and I received a call at 1 pm or so that the charge for the sensor is $$ I told them ok put in so a hr later they called again to say the car was ready what I didn t like that I have a slip stating I would get a lube job at no cost while I owe the car I showed them the paperwork but do to new ownership it will not be able to use and I m not to happy about that but the rest in there service is very GOOD!! MR FLORES.

  Yulissa Osuna
2 weeks ago
Worst experience ever!!!Took my car in to get it repaired for 2 things and then more things needed repair paid for the repairs and at the end they gave it to me supposedly test drive 11 miles and they only test drove 4 miles. Then they towed it back and checked it they messed up radiator, I fixed the radiator out of my pocket , car wouldn t start due to battery being faulty and when I took car in it was perfect , then after that on top of everything various things were left loose like a hose and the bottom cover of my car !!! Called to get screws so I can put them and they said they couldn t help me. Stuck on the freeway with a lose cover and wondering how I m supposed to screw it back on with no screws !!!! Definitely do not recommend this dealer !!!! Wanted to be on the safe side with professional mechanics but I was wrong about them

  Stephen Davis
2 months ago
Fastest dealer I ever bought a car from in and out less than 2 hours. Juan Valenzuela was amazing. He listened to what I was looking for and we got exactly payment and everything else right on money highly recommend this dealer and Juan Valenzuela.

  Mark Gallegos
2 months ago
Just purchased a new Tiguan at Coachella Valley Volkswagen- andit was the best car buying experience we've had. Selection was excellent-we found something nicer than we originally started out for, and the twoSales Consultants who helped us-Daniel and Jose, were not onlyprofessional but were exceptional at putting us at ease in every stepof the car buying process. Plus they really worked with us and gotus a great deal.I highly recommend Coachella Valley Volkswagen!

  Linda Ames
2 months ago
They provide the best service and customer service I have ever experienced at any dealership. Nicole provided the best communication during my repairs to my Tiguan. They made sure it was running perfect before releasing it to me. I highly recommend them and Nicole is truly an asset!

  Marissa Cardenas
2 months ago
I want to thank the Cv Volkswagen team for their help in my purchase of my new car! They are so helpful and really do what they can to give you the best deal.

  Suina Martha
5 days ago
Juan made our experience at the dealership worth the hassle! He was on point and made everything easier for us. Thank you Juan and congratulations on your wedding!!

  Carmal Fast
5 months ago
I went to many dealerships of different types of cars. You were the only ones who seemed to interested in selling a car! The others were complacent - no greeting when I walked in, didn t have what I was looking for so tried to sell me what they had. I was greeted when I came into your dealership, the salesman was pleasant and able to answer all my questions. Everyone was friendly and one of the owners came over and introduced himself.

  shahram pourmoojib
a month ago
The waiting time was too long. I delivered my car on 02/29/24 because the front tire making and a noise I received it on 06/24/03. Unfortunately, today one of the coolant water warning lights comes on and this warning was not there before. I don't know why the water is running low! And the second thing, the cost that was spent on me was $1018 When they delivered it, they said that we replaced parts, and the cost of repairs and parts was $ 2005.45 . I work with this car to the Uber and lyft , I could not work for eight days and I had no income. The staff there were very nice. I give five stars for the treatment of the staff and two stars for Volkswagen because since I bought this car, I only paid for repairs equal to the price of this car.

  Pedro DeAnda Sr
5 days ago
Great buying experience. Our sales representative Oscar Lozano did an awesome job from start to finish. Thanks Oscar!

  Carissa Barnes
a month ago
Juan and their team at Volkswagen are amazing I called we got to the point everything went quickly and smooth hassle free 10/10 recommend for sure such great service

  Michael Mann
a month ago
Juan Valenzuela responded quickly to an email and we set up an appt for the next day to look at a new Atlas. There was no high pressure sales, Juan was very knowledgeable regarding the VE products, and he took his time to go over everything with me. All in all, quite a pleasant experience.

  John Barcelo
7 months ago
Jose Sevilla. Whoever this man s manager is please give him a raise. Communication was on point. And servicing for a PRE OWNED GTR was amazing. Every concern I had he addressed .. I live in Vegas and I ve never felt so confident about getting a car out of state. And this isn t my first out of state vehicle. If this dealership can have all the cars, I d love to just keep coming here. Jose thank you so much for everything you did ! Literally they repainted a bumper over a quarter sized chip. Free of charge . Just such a selfless company and they try to just make ends meet with selling a car. No sketchy stuff either. David and Ali as well thank you guys so much ! I love this car !

  Matt Hohulin
2 months ago
All around excellent experience with the Service people. From the first call to set my appointment on February 6, 2024 to walking out the door with my 2021 VW Atlas Cross Sport repaired, the experience was exceptional.

  Jack Schultz
6 days ago
Nikki at Coachella Valley VW took great care of me during service. She kept me updated about what needed to be done and all service was done well and promptly

  Irania Gonzalez
2 months ago
Just want to personally thank Juan Valenzuela and Silvestre Alvarez for providing the best service for my first car! They were very friendly and explained everything very clearly. Service was nice, easy and straight to the point.

  Josh Valle
a month ago
Coachella VW has the best service in the valley, very fast and easy, low pressure process. Thank you for helping us on our third vehicle, we will keep coming back only to you when we are looking for another.

  Delline Ketzer
2 months ago
Nikki was wonderful and so was the gentleman that worked on my vehicle, wished I had caught his name but I did not. Too bad the battery and whatever else they did was not under warranty even though I only had 17,000 miles on the car and almost $600 later it was fixed, however, I have no idea if it was programmed correctly because it does not do the same things that it did when I took it in there as far as what comes up when you start it, and I still don t know how to use MapQuest!

  Clayton Mcminn
2 weeks ago
The sales staff at Coachella Valley VW were extremely helpful. Melissa the sales rep, and Silvestre the manager, went above and beyond to help me obtain the vehicle I have searching for, for years. I want to express my gratitude for their hard work and time. Thank you to both of you.