America's Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jocelyn Johnson
3 weeks ago
I have been taking all my cars here for over 20 years. Larry the manager is absolutely amazing. His staff is always kind and has great customer service. Today I worked with Anthony and he has excellent customer service and is very knowledgeable. He updated me on my vehicle multiple times. I let Larry know how great everyone is and it s why I always come back and how Anthony is the best.

  Simon Moore
3 months ago
America's Tire has been the go-to for all of our family's cars for the past 15 years or so. The service is always excellent, they get you in and out quickly and the prices are competitive.From our Kia to AWD Subaru, America's Tire has what you need! Don't forget the hazard package. You'll only regret it if you don't get it

  Kelly Davis
3 months ago
Had to best experience at this shop! I was having a terrible week, and getting a flat tire was the cherry on top. I was lucky enough to get Anthony when I called in. He helped talk me through different tire options, review pros and cons, and prices them out. He helped check me in efficiently so I could get to work on time. I was so pleased with the pricing, service, and quality of work. Definitely will recommend!

  S. R.
10 months ago
My experience was not great. I have had better service and experience at other Discount/American Tire locations.I had four new tires put on my vehicle. On my initial request, I asked the Sales Rep to please have the technician check my tire sensors. I was having a problem with one of them. The technician was done and came in to let me know how everything went with my service. He went through everything except my sensors. I asked the Technician what's the status of my sensors. The Technician had a puzzled look in his eyes. He said he knew nothing about my sensors. I had to re-explain myself again after telling the Salesperson. The Technician went out again to look at my sensors. He came back in again and said your sensor is bad. I asked did verify if it was the sensor I had purchased already through them. He said he did know. I would have stayed longer to have the technician verify, but the service already ran over by 45 mins from the time the Salesperson quoted me my car would be done plus, I got the vibe from the Technician that he didn't want to bother looking up the information for the sensor.I left the store my car was making a weird noise on the front left of my vehicle. I called immediately and spoke to Anthony; he told me to bring the vehicle back into the store for them to inspect the car. I let Anthony know I would be in the following morning since the service ran over on time and I had an appointment I had to get to.I inspected my tires when I got home. Three out of four of my tires and rims had marks on them. The rims appeared to be scratched.Following morning:I arrived at the store. I spoke to one of the Assistant Managers; I believe Luis. I explained to Luis what happened the day before with the noise in front of my vehicle, sensors not being checked and my three rims getting scratched.Luis took my car for a test drive and heard the noise I was experiencing. Luis said he would have the vehicle looked at along with the sensors.The technician came in after inspecting my vehicle to tell me my sensor was bad. I asked him again whether they verified the sensor with history to ensure it wasn't one I purchased from them that was having an issue. The technician said not he did not confirm the sensor with my vehicle's work history. I asked why he didn't verify the information. He had no answer. I told him I had requested four times for the sensors to verify with my vehicle's history of the ones I had already purchased through their company.The outcome of my service:The noise was from a weight hitting the caliber. The sensor was the last one I had not changed out. The scratches on the tire and rims were from the silicone they use on the tires. Their Technician didn't bother to clean off the tires and rims when he was done with service of my vehicle.

  tiffster
a month ago
Best customer service. The employees are always friendly, professional and knowledgeable. I have bought my tires and wheels from them. They are very efficient and I have always had a pleasant experience. I would highly recommend to friends and family.

  Rodolfo Rocha
a month ago
Very disappointed with their service. I called a day before to schedule an appointment to do a tire rotation & balance . Was scheduled @ 9am next day on a Saturday. When my wife went in there was no record of my appointment in their system . This totally ruined my weekend for we had plans out of town later that day. Then an associates recommended to bring in during the week because there not so busy. I recommend they managment gets it right.I guess I will get my next set if tires somewhere else

  Geoff Ramsey
4 days ago
Great customer service from the entire team at the Indio America's Tire store. Needed work done on a motor home with dual tires on the back. Rotated tires and added bork extenders. I initially bought the wrong extenders and the manager, Larry went out of his way to try and get me the correct ones before our two week road trip. Ended up getting them installed on the road in Arizona at another America's tire store. One of the extenders needed an adjustment when we got back to Indio and Larry's team took care of me. Awesome customer service and a pleasure to work with Larry and his team. Thanks!

  David Charos
a month ago
The staff at this location are always friendly and professional. They go above and beyond every time I visit. The latest visit, Gean took care of me. As soon as I pulled up he came out to greet me in the parking lot to greet me. Top tier service and top tier knowledge from Gean and the rest of the crew.

  Vampire4 U
a year ago
Thank you for checking and fixing my tire that picked up a screw as I am on my way from Ridgecrest, Ca towards Phoenix, Houston, and then onto Ohio. Your service is much appreciated especially since you check and fix tires for free. This experience is priceless for me and I can only highly recommend your business to others.Also, excellent customer service. Thank you for getting everything back on the road within 45 min.

  Susan Dodd
5 months ago
Joshua did such a great job for us!!! Needed tire sensor replacements, and when they wouldn t communicate with my car, they reached out to Anthony H who figured out how to secure the connection and eliminate the check system light on our vehicle. We always get our tires here, but who knew how much value added service this team can provide.

  Brittany
a year ago
Thank you so much! So I ordered some gun metal colored rims for my white Camry. Big mistake! They looked horrible! I told the guys I hated them they said no problem pick out a different kind and we will exchange them out for you! So helpful! 10 stars. I have been a customer for at least 10 years and I will continue to be!

  Jose Borja
9 months ago
I brought in my truck for flat repair. my tires still under warranty they did not honor the warranty. That's fine I accepted that ,they gave 2 used tires instead and sure why not I'll take that too. But now my truck has a missing lug nut ,they said the thread was already like that and theirs nothing they can do about this. Needless to say I'm done with this tire company only reason I came back was for the warranty but I'm done. I had other vehicle that they messed up the lug nut , they actually broke it off. This first time they did pay for mechanic to fix but this second time they said it was already bad. Wow. While I was leaving, the guy that gave me my vehicle started cursing at me. I'm definitely done with this company.

  Mark Brattrud
4 months ago
Had a 430 appointment(booked the day before) to get 1 new tire. they didn't even bring my car into the work area/shop until 550 and I didn't get my keys until 6:15pm What's the point of an appointment if you still have to wait 1hour 45mins. 3 stars because they were friendly. But the wait time is unacceptable. Especially with an appointment.

  Diana Durham
4 months ago
I went to the Indio, CA, location this afternoon, just before noon and had a disappointing experience. There were two cars ahead of me in line. The first car drove off within a few minutes, but then the employee checking the air pressure and filling the tires with air spent 20 minutes jabbering with the person in the car in front of me, as a long lined formed behind me. When the car in front of me pulled away, and I pulled up, I mentioned to the employee that he had spent 20 minutes talking to the person in front of me. He said that he knew, and that he is a tire expert snd that it's his job to share his expertise. He had an attitude. When he finished filling my tires with air, I pulled away, but then I was further delayed and could not exit the small parking lot, because a truck delivering tires had blocked the exit. When I finally returned home, I checked the air pressure in my tires, and discovered that the America's Tires employee had filled each tire with a different amount of air pressure.Do not go to this location of America's Tires, if you want fast, efficient and respectful customer service.

  Sami Sayegh
3 years ago
Great crew. very busy day for them Labor Day weekend coming. 2 hour away but well worth it. Baught 4 new tires. And wheel swap out. The guys work hard and do the job right.

  James Hodges
4 days ago
Great customer service! Shout out to Johnathan for helping me out everything went smooth.

  Joleen McNeill
6 months ago
Unfortunately this site requires a star otherwise there would have been none markedThis establishment is as crooked as they comeTelling me they couldn t put air in my tires because they are 10 years old they weren tI haven t even put 20,000 miles on these tiresThey said it was illegal for them to put air in old tiresMy car is a 2006 Chrysler and currently has only 60,000 miles on it and this is where I originally bought the tires when I changed themI took it to Firestone what great guys over there filled my tires with air told me my tires were still good I asked for a quote for future tires. Just and all around honest place and when the time comes that s where I will go from now onShame on you American Tires

  Tarran Merrill
2 months ago
They are accountable to their service warranty with free plugs and tire replacement if it is under warranty.

  Fernando
7 months ago
Joshua lost you a customer today. Very arrogant, tapping his fingers on the table obsessively and loudly as he holds in the rage of 1000 dragons. All because I confused America s tire with American tire depot.Customer service isn t for the weak. I tried my best with him but decided to thank him for his patience and walked out the door.Needless to say I am now a permanent customer at American tire depot. They treat me very well and the service was great. Actual humans with sympathy over here. Not overworked and the service is timely.

  Daniel Serrato
6 months ago
I've been buying tires here for 20 years for all my vehicles. Today stopped by to have my tire pressure checked. Always great service.10-16-23: Yesterday I had a tire emergency and against my better judgement took my car to Walmart because America's Tires was closed. I went in for 4 tires early in the morning. I was given a 3 hour estimate and left my car. 3 hours later after no one answered my calls I went by to check on my car. No one had touched it.Today I came by America's Tires early this morning. They opened at 8am and by 8:30 I was driving away with four new tires. Thank you America's Tires for your excellent service. They deserve extra stars!

  Rita Figueroa
3 months ago
Got a flat tire and they got me in without an appointment, I was lucky it wasn't that busy so it only took about 30 minutes to replace my tire under warranty. Thanks guys.

  Heath Cordas
9 months ago
- A Shout-out to Danny and Anthony!Rating: I recently visited America's Tires and was blown away by the exceptional customer service provided by Danny and Anthony. From their warm welcome to their expert knowledge and personalized recommendations, they went above and beyond to ensure my experience was top-notch. Their professionalism, attention to detail, and friendly demeanor made me feel valued as a customer. I highly recommend seeking out Danny and Anthony for an outstanding customer service experience at America's Tires. Kudos to them for their exceptional dedication and expertise!

  Beth Krantz
6 months ago
Low tire indicator came on, while in CA. I purchased my tires from Discount Tire, in TX. The employees at the Indio store were friendly and professional. They took care of my tire, removed a screw, patched the tire, balanced it, and replaced it. Don't buy your tires anywhere else.

  Beverly Campbell
a year ago
We picked up a screw in a tire & needed it repaired. We called American Tire & went there because it was the closest to where we were. They were so efficient & were very well run. They told us exactly how long it would take & repaired our tire very securely. They checked all our other tires and sent us on our way in just over an hour. And . There was no charge! We didn t buy our tires there, we ve never even been to an American Tire before! We were very impressed & thankful! We d definitely use them if we lived in the area!

  Pam Duff
2 years ago
Smooth, swift check in procedures, including online registration and notifications. Staff is efficient, professional, pleasant and knowledgeable.

  Robert Frederick
4 years ago
Stopped in for a flat repair during the virus pandemic. Associates were very attentive and professional. The employees work as a team and are very efficient. I didnt notice anyone directing their work flow, they just seemed to know what was expected and did it, I was very impressed with this store and would highly reccomend.

  Jairame Dimas
a year ago
On our way to California from AZ our tire pressure light came on. I noticed some screw or metal piece in my tire. Luckily we always get tires from Discount tire and this place got us back on the road in no time. Thank you

  Gilly B Baby
11 months ago
Seriously, it is one of the best tire shops in the Coachella Valley. Not only do they have a free "Air Check Station" that I regularly use, but I needed 2 tires patched yesterday, and even though their system was down, Joshua was still able to help me. When I came back to pick up my car, the system was still down, and Joshua had patched my tires free of charge. I was amazed in disbelief at the customer service. It's definitely my go-to tire shop. Would definitely recommend it to anyone. Thanks again, Joshua, Jarred, and team! God bless you guys!!

  Beth Finch
10 months ago
Turned up at America's Tire in March looking for a new tire. Larry took a look and noticed i was riding on a DONUT and immediately replaced it with another tire from his store until my new one arrived. When the new tire arrived they had me in and out within 1/2 hr. I cannot speak highly enough about this facility, Larry and his crew definitely go above and beyond.Roy from Edmonton

  Brian Bittner
4 years ago
This place lost the center cap on my wife's car, so she went back and told them about it. They said they would order another one and call her when they got it. Two weeks later, still no call. So she went in to talk to them, explained everything, and got attitude in return, then they told her to come back tomorrow and talk to someone else. Avoid this place.