United Kia Imperial

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Edson
a month ago
Amazing customer service. Kudos to Jose Chavez who contacted me after I quoted for a vehicle. He explained me my options, he advised me on few things, definitely made this a great buying experience. Honor and glory to God who allows the whole process, and thank you Jose for your great work. Much appreciated

  Eli Estabaya
2 weeks ago
I came looking to purchase a specific car model and trim. I found everyone very helpful and respectful. I got a good trade-in deal for my old car and I believe I am getting a good price for what will eventually be delivered (without too many frills that I did not want from dealerships in San Diego).

  M Carlos
a week ago
The experience of leasing with KIA of Imperial was awesome. Jose Chavez was great to work with. He heard what I wanted my first KIA experience to be and made it happen. He was patient, listened well and was very knowledgeable and detailed in showing me everything there is to know about my new KIA Sportage. Thank you to Gustavo Romero who also had great patience and was very detailed in going over the lease contract with me. I love my new car and want to thank United KIA of Imperial staff for a wonderful experience. I will see you in 36 months!

  Dana LaMadrid
a week ago
Cesar was the salesman that assisted me with my purchase today. He was amazing and helpful. Could not say enough about his attentiveness. Made my car purchase and wonderful experience.

  Jose Ortiz
a month ago
James Sparks great customer service. He was knowledgeable about the vehicles and helped us choose our new Telluride. Very good person and was upfront with us from the start. I highly recommend him for your new vehicle. Thanks for everything James! I appreciate it! We love our new ride!

  Samantha Joe
3 months ago
I enjoyed my experience with Vincent and Angel. Excellent team work! They did an awesome job listening to my needs and wants. As well as ensuring prices matched what I could afford. I left a happy customer!

  alexis suarez
3 weeks ago
Wonderful experience buying two cars from Vincent & Oscar! Really appreciate all their help

  Juan & Meriah Morales
3 months ago
Vincent was awesome & very helpful. They all took their time to ensure we understood everything, every step of the way. We appreciate their willingness to understand & work with us to help us leave with the perfect vehicle to meet our needs.

  Karen Moran
2 months ago
My experience with the Kia dealer was excellent, especially with the assistance of salesperson Angel Garcia. As a first time car buyer, I greatly appreciated Angel's patience, understanding, and the abundance of helpful advice he provided. He answered all my questions, making the entire process smooth and enjoyable. Angel's dedication to ensuring a positive experience reflects well on the dealership, and I am thrilled with both the car I purchased and the outstanding service I received.

  Soy Yo Soy Dina
a month ago
**Update 3/11/24 - I guess United Kia has a new GM. I had one more free oil change left, but they were not going to honor it... until I brought out the last receipt from my last oil change. Even after that, I wasn't sure they'd honor it. After asking the new GM, the employee just asked me to sign for it. Change of demeanor... kind of weird. *End of update*I like all the staff at Kia. They are friendly and helpful each time I take my car in for an oil change.However, since I bought my car and have gone in faithfully when it (the car) tells me to go get service (almost TWO years now, in February), I thought that they were rotating the tires each time! It says right on top of my bill "rotation of tires." So, I don't understand why they weren't rotated. Now, I need an alignment and 2 new tires (one is especially worn on the inside)! This could have been prevented if only they were doing what they were supposed to do. I've only had the tires on my car since last November, and now I need to buy new ones...again.I'm not sure why this wasn't done, but the next time you take your car in for the oil change and just assume they'll rotate your tires also, you might want to ask, just to be sure.

  Wilma Tobin
a month ago
Just wish they kept there work on service plans bought I bought a plan that they said covered everything including windshield wipers but I find out the air filters are not included. Other then that I get good service friendly people

  Cyrus Ramirez
3 weeks ago
Made an appointment for an oil change and they told me 3 hours. Why make an appointment then? To top it off it ended up taking 6 hours. Just for an oil change. The service department is so slow. Just based on service 1 star. I will give 3 though because James Sparks has sold us every vehicle and he's been the best sales man to have when buying a car. Totally recommend James Sparks at Kia.

  Edward Velasquez
2 months ago
Awesome experience, great help from Efrain. Will definitely recommend to others!

  Rodrigo Avila
a month ago
The service and attention to detail was great. Flavio kept me posted at all time on the progress in the vehicle and made sure we were taken care of. Will definitely recommend United KIA to all my family and friends.

  Rebecca Sanchez
4 weeks ago
Cordial and efficient. Good service.PLEASE DO NOT INCLUDE MY PERSONAL INFORMATION or in future I will refuse to participate. I do not want any of my info on ANY social media. Thank you.

  Cindy Galindo
3 months ago
I had a great experience. Always a pleasure to go into KIA. Alberto made everything easy and pleasant, he s always looking for ways to satisfy clients. Excellent job.David Galindo

  Yavelyn Salazar
6 months ago
Such a great experience! Vincent was very super kind very knowledgeable understanding and super patient with the whole process couldn t have asked for a better person to get our car with. We felt valued every moment of it. Highly recommend you ask for Vince!Thank you Vince really appreciate it!

  laura gutierrez
3 months ago
Excellent service, Happy Birthday to me!!

  Alejandro Vazquez
a month ago
Great customer service, staff goes far and beyond to make the purchase of a car a reality. Staff is knowledgable. Very well recommended.

  Cari Augusta
3 months ago
I was able to everything online. I never stepped foot in the showroom. I knew what I wanted. Marco delivered me my car car about 5 hours later. Very efficient and very kind!

  michael trottier
4 months ago
They were cool but seemed awfully behind with people s requested for things to be fixed on their vehicles. My car could not be picked up Becker 5:15 p.m I dropped it off around 10:30am

  dariel Garcia
2 months ago
Service department is horrible. So many disappointments and time lost here. Also beware of salesman for their scammy ways and read all of your contracts word by word. Do not trust them but just summarizing it for you .

  1benny26
a week ago
Easy process to get oil change done. With an appointment pre scheduled and the friendly personnel to help .

  Julio Bracamonte Jr
3 months ago
Since we bought our KIA Sportage in 2020, we have not had any problems or issues with Service Dept. Flavio & Alberto at the El Centro location, have always been attentive in assuring we are taken care of with best customer service. This recent visit for the oil change on the vehicle, I was sitting in the lobby when Vincent one of the salesperson walked by remembered me and stopped to chat and see how things were going from last time I was there. That's a plus ,out of many customers they see everyday.

  oscar martinez
4 months ago
Francisco and Angel gave me immediate attention as soon as I stepped foot at United KIA in Imperial. Without hesitation I was behind the wheel test driving a 2024 Telluride. It met my expectations. I drove off with the show room model in record time and received a high return on my BMW XI as trade-in. An excellent experience making my wife s Christmas a memorable one!

  Areli Ayala
a week ago
Extremely happy with the great customer service they provided!

  Robert Nakadeira
4 weeks ago
Called in ahead and asked about the "ESC" CODE. The service person replied and after I took the car in. UKI even though I had no appointment took and repaired the issue. Wasn't turn away and told to make an appointment, again courtesy and professional

  Angel Somera
3 months ago
I received a safety recall notice on my Kia. When I took my Kia to the service department I received prompt and friendly service. The service department even washed my car. That s excellent service!

  George Carrillo
a month ago
The.customer service was excellent i was well received and explained the service that was going to be done .The driver who drove me to my house and picked me up was very precarious and well manner so the whole thing was very good

  John Worek
a week ago
I have found United Kia in Imperial,CA always professional, friendly and providing great service. I live in San Felipe, Mexico and have to drive up and cross the border for each service. I had a choice to go to either Yuma, AZ or Imperial, CA. I'm glad l chose Imperial Kia to make my Go To Kia dealership, because they always ensure my drive up for service is worthwhile. My service advisor, Alberto, always makes me feel welcome and makes sure EVERYTHING is taken care of and is done right! He is a great asset to United Kia in Imperial, CA and the entire Kia Family!!