Imperial Valley Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris King
a month ago
Shout out to Santiago Gutierrez and the morning service crew for taking good care of me and my GTI this morning!VW Roadside Assist covered the tow in from near Blythe and dropped me off at the drive at 2am.After an uncomfortable night s rest in the little blueberry (GTI), Santiago and the guys had the service station opened at 7am and welcome me in where they quickly offered water, coffee and just warm spirits after a long night.They quickly got the locking lug nut issue resolved, offered to replace the others with standard ones (yes please!) and got the spare on.While they didn t have the tire I needed, Santiago went above and beyond to find me nearby locations that would have one in stock and his recommendation panned out.Thanks for the quick service guys! If I m ever in El Centro again, I owe you beers.

  D G
2 weeks ago
I was able to take my car in the same day despite not having an appointment, my concerns were addressed, and the issue was resolved.

  Trini Vasquez
3 years ago
You took a week to work on my vehicle and when I went to pick it up personal belongings were missing from it. While the items were petty items I cannot believe this was even done in the first place. Is this how you do business? Is the integrity of your employees not important that they would have the odassity to steal even though their name is on the receipt that they did the work? Unbelievable, I paid almost $1,400 for the work done now how can I trust that you even did the work right or honestly. Very, very unsatisfied.

  Cesar Romero
7 months ago
The staff was very accommodating and understanding to our situation. We were traveling from Albuquerque to San Diego and while we were driving, we had an issue with our vehicle we pulled into Imperial Valley Volkswagen and they helped us out immediately. Our wait time was reasonable, so what s the price. Very thankful for their assistance.

  Michelle Morris
7 months ago
Saul is awesome ! He really knows his work . He strives on giving great customer service . Every time I have gone in there , Saul has always fixed and explained the solution with a great attitude . I feel he needs another team member to help him out. He really goes over and beyond for his customers!

  Luis Sotelo
a week ago
Always great service. Saul is super professional.

  Guillermina Gina Nunez
11 months ago
Customer service is important. One service staff person was on the computer and was dismissive and disrespectful. He was not on the phone and did not need to treat me this way. I went to another person for help and he was able to help me. He offered me water and asked for me to wait while my vehicle got serviced. He also offered to clean my windows before I left. This extra step was appreciated. I would advise continuous customer service training. Every customer and their word of mouth on how they were treated counts.

  Juan Ryan
8 months ago
Sales rep was a nice guy but when it came to working a deal and financing it was a complete 180. Once we had an agreement on what they would give me on my trade in I allowed them to pull credit and proceed with financing options. Sales rep came back with the first quote and was offering $1000 less on my trade and the manager completely denied he ever made an offer. Finally after a few hours of negotiations we had an agreement and I told them I d come the next day to sign and when I returned the rate was an entire point more and payment had gone up. Long story short I thanked the sales rep for his time and told the sales manager I was taking my business to another dealer. I called Herman Cook in Encinitas and had a clear offer within minutes and my vehicle was delivered to my door. Rate was 2% cheaper and gave me $3000 more on my trade.

  WENDY LUEVANO
9 months ago
I HAD TO CALL THE SERVICE DEPARTMENT TO BRING IT IN FOR SOME RECALLS AND AN OIL CHANGE THE GENTLEMAN SANTIAGO INFORMED ME THERE WAS NOTHING TILL NEXT WEEK.. WHEN I TOLD HIM THIS WAS THE ONLY WEEK I COULD DO IT HE WENT ABOVE AND BEYOND TO GET ME IN ON FRIDAY.. THAT'S WHAT I CALL EXCELLENT CUSTOMER SERVICE. THANK YOU.HAPPY CUSTOMER.

  Albert Nevarez
6 months ago
Was able to schedule last minute. S. Garcia was professional, courteous and knowledgeable with questions I had.

  jesse A.
a year ago
This dealer does not have a large selection of jettas, they were not able to compete with Kearny Mesas offers and deals.

  moar rock
7 months ago
Edit: love the sock puppet accounts and that lovely review on you know who after mine was made. People are not that stupid when they see a one star..followed by a stack of 5 star review in one day...when your reviews are truly posted sporadically. try harder lol. my review below.Sales "saul" manager is a joke/ made calls to VW regional. even they said, "this service was pure wrong". did i mention our head-unit was stolen on their lot with no police report...... take cars into service at you're own risk!! (go further up or AZ ). this place is a pure joke.

  Oscar Garcia
9 months ago
Santiago in the service department goes beyond clients expectations and is always looking out for the clients Best interest. I can always count on them, giving me a ride to work and picking me up. There was a promotional that started the day my tires were being installed and without even mentioning the promotional coupon Santiago had already applied it.

  Hector Hernandez
2 months ago
Short time waiting, en fast service,and prices average, AROUND town

  Linda Barrientos
8 months ago
Initially I contacted VW Service by phone on Thursday afternoon asI was going up to San Diego, CA. Your service rep Santiago was very helpful on the phone, so the next day I brought the car for service to Santiago since the San Diego dealers were booked to assist me other than leaving it over the weekend fir 4 to 5 days. Thank God for VW if Imperial County since they immediately took me in on Friday 8:00 am and resolved the problem within 7 hours. Thank You VW.

  David Paz
6 months ago
This was my first time at this location. My car was not washed as they do at the Chula Vista dealer and no reminder sticker was placed on my windshield.

  Adriana Fimbres
7 months ago
Very clear info. Called me as soon as a car arrived send pics and bought my car the next day! Very transparent information and no wasting time! The way buying a car should be.

  corbin eugene
8 months ago
The service department was amazing they were fast and keeped my car clean and found a warranty item that we didn't ask for it ended up saving us over $1000

  Guillermo Ramirez Fernandez
11 months ago
The sales manager gave me a fake pre-approval to get me to agree to the deal. He said that VW had approved my business for 7.75% and when I was signing, after being at the dealership for around 6 hours, the finance manager told me my rate was going to be 8.25%. I asked why they lied and sales manager said, "it was my mistake". I believe this was NO mistake. The finance manager said that volkswagen does not negotiate rates, but then 3 days after he called and wanted to re-do the whole contract so he could add paint protection in the agreement and THEN he would lower the interest to 7.75% "to hook me up". Ha. Reputation well earned. Such unprofessional managers. Besides taking forever to even print the paperwork, they do not own up to their word. This is the very last time I will ever buy a car from this dealership.

  Lucy Acuna
5 months ago
Our service consultant, Santiagowas very helpful, knowledgeable, and friendly.

  Angela Vela
a year ago
Excellent service! Not only did I get my car back earlier than expected, but also didn't have to pay as much as I thought because my brakes were checked and still in great condition, no replacement was needed. The communication about my car was excellent and I love that they have someone to take to and back home, for those of us who don't have someone to take us back home.

  Samuel Godinez
9 months ago
My service advisor Saul Garcia answer all my questions, after my visit he call me in several times to check if everything was good with in my car.Problem was solved .

  Jose Nava
9 months ago
The experience was EXCELLENT!!! I was helped and leased in only two hours!!! I have never had such fast attention. The staff are amazing!

  Pigeon pallz
8 months ago
I have only used the service department but the experience was excellent. They found warranty items I was told by other shops weren't covered and imperial valley Volkswagen was able to get it done .

  jaime sandoval
11 months ago
I went to look for a SUV at Hyundai, Jeep and VW, and Only on Volkswagen I felt a good and a really friendly service with Agent Mr. JJ at Volkswagen El Centro CA., so my feedback is 100% for the services of Mr. JJ and Manager Jenaro Acu�a. both agents were very professional always working for a better rate.

  Carlos Garcia
6 months ago
It was easy to get an appointment, and that day it was fast, courteous and efficient service.

  Stacy Moorhead
a year ago
We needed to take our new to us Touareg in for a fuel issue. Holly was above and beyond amazing. She communicated with us every step of the way. She check in on us knowing we are moving across the country. If we weren t moving this would be the ONLY mechanic we would use.

  Arvin Payton
8 months ago
Unfortunately the prices for basic services are extremely overpriced. At one time, I looked forward to the professionalism and service. Not anymore!

  heyitscomplex
a year ago
Great shopping experience ordering the car parts with parts department employee Gabriel. Been restoring a vw gti for several weeks. He kept great email and phone communication, easy ordering process and delivery. Even through a pandemic this dealer delivered excellent service.

  Johnny Esquer
a month ago
very courteous service advisor