HB Auto & AC - Huntington Beach Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deon Aumaier
2 months ago
Been coming to HB Auto and Air for over 20 YEARS!We drive a lot of miles for work so our vehicle's HAVE to be reliable. Chris and the HB Auto team are always trying to do the best quality repair for a very fair price.Does your mechanic have complimentary LOANER CARS?Last Point!At the top of each invoice it says"Big Enough to Know -Small Enough to Care"

  Cameron Nardolillo
a week ago
HB Auto & AC is the place to go to if you re having any issues with your vehicle! I took my car in because my AC was not blowing cold air. They were able to get the part ordered and installed the same day! Very straight forward, no running around in circles or trying to get me to pay more than I needed to. The service tech Alba did an amazing job replacing the part and explaining what needed to be done. Thank you Dave for being detailed and being on top of things!!!10/10 Amazing customer service

  Tri Doan
4 months ago
Google limits the review text and I have a longer version on Yelp.Essentially, I took the car in for repair for my Tesla Model S that was clearly over their head but they pretended like they knew what they were doing even though they lacked the diagnosis tool and knowledge of Tesla's functionalities. I was promised to get the car back on X day but each subsequent phone call something else new was wrong with the car. After weeks of waiting, I became worried and asked for the car back.Well guess what?? I wasn't going to get my car back without paying their bill, which was 50% more than his original quote due to unforeseen items. I asked him "well, is the car fixed?" Then after a few exchanges of words, he shoved me outside his shop and locked the door on me with my car inside the closed gate. I was actually dumbfounded by the level of stupidity and recklessness this man possessed in treating a customer.I ended up calling HBPD to assist with retrieving the car. I explained I'm happy to pay for the service if I could just get into my vehicle to test if the services rendered cured my issues.They wouldn't let me come near the car. Here they were, forcefully impounding my car until I paid them their bill.After a ton of back and forth, while HBPD wasn't able to make them release the car, they agreed to lower the bill to a more tolerable amount which I ended up paying because I needed to get on with my life and needed my car to go to job sites for work. When I got into the car to drive off, my key didn't work. The very key that I used to drive the car there was now un-paired from the car because they had to do a hard reset, but was not able to pair it back as they lacked the tool to do so (as explained by a Tesla tech later on.)This was only the beginning of the night mare which ensued but I'm sure you're tired of reading a single review by now. Let's just say they trashed my car, I'm missing parts in my front bumper, they ruined my heating/cooling control module so I no longer can charge at a supercharger (previous to visiting them, I was able to charge at a supercharger fine). This forced me to only be able to charge at home which limited my daily range, and since I drive from jobsites to jobsites, this hindered my work terribly. To date, about 2-3 months from my visit, I am still without AC because while my wiring loom was fine when I brought the car to HB Auto, when Tesla diagnosed it the day I got the car back from HB Auto, the wire loom was burned and of course, it is back-ordered from Tesla.HB Auto never diagnosed a burned wire loom or mention of anything close to that in any of the multiple interactions with them. So I know this happened while in HB Auto's possession. I drove straight from HB Auto to Tesla the minute I got my car back from them.Sadly I wish I can say this is the end, but I'm still waiting for a new wire loom from Tesla.If you found this review helpful, please click a reaction so that it can warn other Tesla owners.

  Barbie
2 weeks ago
Found my new go to car place. So easy to work with. Quick drop off, service & pick up. Even got a loaner. Dave has outstanding customer service, makes you feel like family. Good honest people! They found bad/ford spark plugs in my new Range Rover from Carvana cause I was having some issues. Dave even worked with the warranty company! I ll be back for breaks, rotors & anything else I need. Plus they ll refer you to other great businesses for your needs!Thank you.See you soon (I do drive a RR haha)

  Seth Spirrison
2 months ago
I'm back!I took my 1999 Lincoln Navigator to Chris and his team at HB Auto & AC and Bingo! Problem fixed, fast, just as expected.You guys to a terrific job. Thank you!!!!SethAmazing! This is how it's supposed to be... A perfect transaction. Outstanding customer service. Exactly as promised. Terrific pricing, no surprises. I would send my wife and daughters here! They should teach other shops how they do it!!!! I am a very Happy Customer, and I will be until I die...

  Mr R.
4 weeks ago
What a mess of a mechanic shop. The mechanic Alba left grease all over my car. I told the manger about it and he laughed! My check engine light is still on, I had to go to another mechanic shop to get it fixed finally. What a waste of time.Updated: Who is Dallas? What a weird response. If your the owner. How about addressing the issue of my leather being ruined!!

  Mommy Of3
2 months ago
Let s start off by saying I don t know who owns this place but it s gone down hill since the last time I was here. Your prices are extremely high. Alba the new mechanic doesn t have a clue what he is doing. Firestone just told me I need an engine. Why couldn t you just tell me that before taking my money. I do not recommend going here.

  Kei Iemori
7 months ago
Big THANK YOU to this auto shop.It was a rough morning and I was literally crying with a jerking car after one auto shop turned me away until I found this place. Dallas took me in the same day I called the shop, was quick in identifying the problem, and even went extra mile with his service by looking for affordable parts to fix my car so my wallet wouldn't cry later. This location also offers courtesy vehicle as part of their service which was a huge help since I had nothing planned prior to the offer. I have tried different auto shops and the most I have been offered is a trip to the next destination. Dallas was also very generous and provided me with a fuel efficient car in consideration to my long drive.Their customer service is what truly gives a competitive edge to this auto shop vs all the others. Dallas is pretty quick with his communication and will not keep you wondering when you can ever see your car again. He even makes sure that everything is okay driving with the courtesy car and the fixed car even after the posted shop hours. This place actually care about their customers. Thank you so much for everything Dallas and his team did! I am so glad I took my car here :)

  Sara
a week ago
Dave, the front desk man, should be fired. He's overbooking this place. I was sent away after being told to come in at 8 a.m. in the morning. Don't waste your time here.

  shannon jones
6 months ago
I was visiting my vacation home in HB and the day before leaving to go home, my left rear window broke on my 2007 BMW and my battery was almost dead. Within just a few hours, Dallas was able to get the parts I needed, fix the window, and replaced the battery, all before I had to leave town. Very good experience. They did exactly what they said they would and for the price quoted. I also liked that is was only a 20 minute walk from my house so got my steps in as well :)

  robert alvarado
2 months ago
10/10 highly recommend this shop!! Alba one of the head technicians there saved me and my family tons of hassle and trouble through the dealership. Honest and quality work!!

  malia dizon
6 months ago
I called this shop after a rough week of figuring out what to do with my car. I am a college student and being away from my dad has made it difficult for me to figure out where to go for car problems without getting scammed. Dallas helped me and was able to get my car in that same day and keep me updated with what was happening. He was professional, empathetic, and extremely helpful. I know now to go to this car shop when I m in distress!! Highly recommend

  Dayna McFadden
6 months ago
Look no further for your auto service needs. I am so glad i found this company. They handled all my auto issues, went above and beyond their services for me. Dealing with Dallas was a wonderful experience. This company made me feel like a VIP Client from the moment i walked in the door.Services: Auto A/C recharge, Vehicle Inspection, Air conditioning, Auto maintenance, Oil changeServices: Auto A/C recharge, Vehicle Inspection, Air conditioning, Auto maintenance, Oil change

  Lee Anderson
7 months ago
After taking my Explorer to Ford for a recall repair, I asked them to check the A/C since it didn't seem to be working like it used to. I said I had been out to the Palm Springs area and it would not cool down the interior. I also have a seat chiller which did not work well either. The service guy said the tech checked the pressures and everything was fine. If I still didn't think it worked properly, bring it back on a hotter day and they would check it again.Well that was a lie! After taking to Dallas, they found that I had picked up a wood screw on the freeway somewhere that punctured the condenser which caused a leak and metal got into the system and overheated the compressor.It was not an inexpensive repair, as you could imagine with all of the damage, but the system is working like new and I have found my new repair shop.I'm going out to the desert again this weekend and I know it will at least be comfortable in the car!

  Josh Ocular
10 months ago
I don't usually leave reviews because it's not my thing but I just HAD to when it came to my experience with HB Auto & AC.If you have hybrid/electric car issues, HB Auto & AC is the most affordable AND best quality of service there is. I called the dealership before this place and HB Auto & AC's quote was roughly 35% less than what the dealership offered.Dallas and crew communicated every detail they found on my car and informed me of all the process step by step and in a day-to-day basis. I have little to no knowledge about cars, yet they were able to explain the problem and the steps they took to solve my solution that was very easy to understand even for my level. Not a single lingering question was left during these updates. Amazing communications from the crew, taught me some stuff too. Not surprising since Dallas is a seasoned veteran regarding technical expertise with great hospitality, I've never felt so safe giving my car to an establishment.Services: Electrical repair, Auto water leak repair, Electrical, Battery

  Catherine Crisler
11 months ago
The car service and customer service were beyond expectations! So nice and polite from the minute I got there. I am a travel nurse and needed to bring my car in for maintenance check and oil change and they were super helpful and will definitely bring my car back and would recommend. They explained everything that needed to be done on the car and even gave a discount. I know nothing about cars and sometimes it feels like people try taking advantage, but I definitely trust them and that they have my back!Services: General repairs & maintenance, Vehicle safety inspection, Oil change

  Joel T. Navarro
2 months ago
The crew over at HB Auto AC are top notch been going to them since I moved out to HB. All our cars go to this rockstar team.

  Corey Martin
9 months ago
I was extremely satisfied and impressed with the work that was done for me. I had a blown head gasket. Dallas worked with me and they replaced it with a used engine. The process could not have gone smoother. The customer service at HB is exceptional. I would recommend them to anyone!

  Maribel Salonga
2 months ago
Very easy to deal with and honest with their dealings with you. I will return to this place for my future needs- positive vibes.

  Diana Cortez
a year ago
My vehicle had a major emergency last month and the original mechanic I would go to was out on vacation for that week. Googled the next Audi mechanic and came across HB Auto & AC, called them and took in my car in that same day. They are professional and honest. Honesty is a plus in my books! Dallas was a lifesaver fixed my vehicle and even offered a loaner car while my vehicle was being repaired. Offering a loaner car is absolutley awesome because that allows me to continue to work! Moving forward HB Auto & AC will be the shop who will be working on my vehicle! Highly recommend anyone who needs a new mechanic!

  Kylee Kurtz
a year ago
HB auto and AC is the place to go!! Dallas was super knowledgeable and helpful! He was the ONLY mechanic I ve found that has been able to figure out what was wrong with my AC!! The shop is very clean and everyone was friendly. I ll definitely be back and recommend everyone I know to HB auto and AC!! You can tell they truly care!!Services: Auto brake repair, Auto maintenance

  Wes Gibeau
11 months ago
Chris and the team over at HB Auto and AC were great. They took my call late in the day and got me in same day. They diagnosed the issue and resolved it within a few working hours. My wife's Subaru Crosstrek has cold AC again. Thanks guys!Service: A/C installation & repairService: A/C installation & repair

  Sammy Vaughn
a year ago
Super honest shop. Tried them out after having a bad experience at a Toyota dealership. Dallas was my point of contact at HB auto and was an absolute legend from the jump. The shop paid for an Uber and provided my wife and I a loaner car while they worked on ours. They gained us as new customers.

  Stephanie Pelletier
a year ago
Morning started rough, needed new tires asap. Dallas ordered my tires had them in the shop by the time the tow truck dropped me off. So grateful for this experience, it s nice to know good people and great service still exist.

  Mason Davis
2 years ago
Vince was an amazing help and bought replacement parts out of pocket for my 95 jeep I didn t even know I needed to get fixed. He assured me everything would be good on set day, when set day came, everything ran smooth like butter, even better than expected. Very pleased. Reasonable pricing, would definitely recommend them to anybody needing a fair quote with top notch quality service ! Thank you Vince. Will be coming back soon some day !Service: Electrical repair

  Brian Vo
2 years ago
Car is not done yet but they seem to be reasonable in price, excellent in communication, very patient, and really caring about fixing my car right. They appear to be very honest in helping and not taking advantage of customers. I also like how they gave me options to decide and ask for my permission before starting. Overall great experience so far. Can t wait to pick up my car.Been speaking to Vince and Chris and I am very impressed so far.

  Emily Verdict
2 years ago
My wonderful mechanic s always make me feel so welcomed, they really care. No pressure, friendly, kind, professional, knowledgeable, and caring. Omar was amazing he handle my situation and it was like we knew each other from years back. I knew a little about cars and that was cool. They gave me a loaner car hassle free no charge. This is what I call exceptional service because they care about my family making sure my vehicle is safe. They did my shocks and oil change. My GMC Yukon XL is 18 years old so I can t complain. God is good and his direction to HB Auto was spot on. I have been coming here since i believe 2019. What a blessing! Everyone I came in contact with was wonderful. Services: General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change

  Mike Binder
2 months ago
Fixed right rear bulb - no turn signal or brake light. Cheap and fast.

  John Chang
2 months ago
This is a great shop. Good honest people who actually care about doing a good job for a fair price

  Joseph Coles
2 months ago
Had my car fixed and back on the road within a day. Great prices!!