GT Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jocelyn R
4 months ago
I had work done to my car at GT Collision approximately 2 or 3 years ago, which included repairing scratches along the left side of my car, dents on the top of my trunk, and curb rash on one of my wheels. Initially, the results were impressive, and my car looked great. However, issues arose later, specifically with the trunk paint. When the trunk started flaking, GT Collision attributed it to bird poop, despite similar exposure on other car parts without issues. The thinness of the paint became apparent but I left the situation alone considering I would be replacing my trunk at a future time anyway.I returned for a second service earlier this year. The experience was regrettable. The repair of a dent on the front passenger door resulted in unprofessional and messy work. Numerous aspects, from misaligned fender vent to poorly applied tape on the window trim, revealed a lack of attention to detail.John, while sympathetic, caused inconvenience by setting and changing ready dates, leaving me stranded at work various times. They accommodated me with a rental on the last day out of the three/four days. Attempts to make amends, such as repairing a scratch/dent on my hood, fell short. Finally getting my car back a second time, the window trim tape had bubbles along the edge. They covered the scratch on the hood but the dent was still visible. Lastly, they scratched the front bumper when reinstalling the license plate. Due to the license plate being incorrectly installed, it continued to cause further damage. An attempt to correct this myself, I discovered that my license plate mount was missing necessary hardware.Overall, the decline in quality after new ownership is evident, and I strongly advise against choosing GT Collision. My experience, marked by prolonged delays, poor workmanship, and repeated issues, has been exceptionally unsatisfactory. I hope other can avoid the frustration I endured.

  Tokagoya Inc
4 months ago
Cold hard cash not good enough for GT collision.Brought in my bmw 5 series for a door replacement and some new seals. The trunk seal that I requested be replaced was just dropped into the space it belongs. No glue, no actual fit, just laid in there. So now my trunk leaks and fills with water. After pulling the loose seal out I found some little rust spots where water is allowed in, that GT didn't bother even asking if i wanted fixed. ( of course I wanted that fixed)The fresh paint on the door seems done well, but we will see in time. They were provided with a new door check for my driver door but did not install it because it "doesn't fit" so now my driver door swings open wildly (i tied it with shoe lace for the time being let's hope it holds up). GT did not attempt to contact me and tell me this so while the door was apart I would have liked to have the right check installed.Meanwhile they didn't bother transferring over my tinted window from the original door and just threw the old one in the trash despite saving some other mechanical parts i requested. Now one of the windows does not match the rest, not the biggest deal but for the purist this is unacceptable. I needed new tint in front anyway but still I must get MORE work done as well as finishing the door because i can no longer use the key to lock my car from the driver door ( very inconvenient). I would ask them to redo it but they also got overspray on part of the dash board inside the car. Do they not mask the area properly? Or recognize a mistake and fix it? I guess not.I have locked my keys in twice because of the lock issue now. (Thanks AAA) Not only that but the door trim its now loose as if not installed completely, despite providing them with the interior plastic anchors.This took two whole weeks to complete so obviously they were juggling my car along with many others, so i was left with no transportation.They did other work that turned out just fine such as putting new window seal on my passenger door. So what happened on the driver door i have no idea. I'm left needing to get my car fixed again but i will not hire a collision place. Next time i will be taking my car to a restoration expert because it's obvious this place doesn't know what they are doing. After handing over 2200 in cash i was rushed out the door with no time to go over my car and tell them whether I was satisfied with their work before they closed. Some things i didn't discover until later. I called asking about my original door. No call back. I felt as if they didn't care and would screw me over again. Not taking it back to this for body work or otherwise.

  JP Suri
6 months ago
I highly recommend this place to any Tesla owner if you ever need them to perform any service to your cars.My car is 2023 Tesla Model Y Long Range, was brand new, only 2 months old when it got into a terrible accident which damaged badly to the right side of it. 2 doors are totally lost, bumper, the fence , the wheels, etc My heart was completely broken. But fortunately, the guy that hit my car did not run away. He admitted that was his fault at the scene. Less headaches for that arguing part. However, when I tried to contact Tesla to request a service, they said it might take couple months for repairing. Luckily, friend of my friend s friend recommended me to GT Collision Center. I searched this place up online and found out it s certified by Tesla, so I just went ahead and placed my trust in them.After about 1 month and 1 week, I got my baby car back. If there was no minor issue in communicating between the Center and the Insurance Company at the beginning, the car would have been completely fixed within 3 weeks, I believe so. Anyway, everything was good after all. The car is now in excellent condition like before.Many thanks to Mr. Jack, Ms. Crystal , Mr. John and all crew members for your professional work to bring my car back to life quickly.May God bless you and your families as always!From: Hoa Vu

  Jacob Kanounji
6 months ago
John is great. After getting into an accident he made sure my BMW 5 series was done in a timely matter. He kept me updated and my car came back in perfect condition. I highly recommend GT!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Joseph Nimeh
10 months ago
GT Collision thank you for the work you did on my Ford Fusion. Jack and John were great and professional in their services. The process was simple and smooth, I brought in the car and given a time of approximately 10 days for the repair to be done once they received the parts. My Fusion was ready in 8 days, car looks perfect as if it was never in an accident. I would definitely recommend anyone and everyone to take their vehicles to GT Collision.

  Jeff Franco
6 months ago
Great experience with GT, John, Jack and the entire staff were fantastic. From the time I dropped my car off after an accident, to the time I picked it up, I was informed and they took care of everything. Beautiful work - Thank youServices: Painting, Body & TrimServices: Painting, Body & Trim

  Barbara Fearfully
7 months ago
I highly recommend GT Collision! Had great service and exceptional quality of work done to my car. Very pleased.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Anthony Miller
a year ago
***STAY AWAY***Long story, was told would take two weeks and it took 11 and car returned making wobbling noise and vibration. They will blame Tesla for delay, but they were doing nothing but watching as delivery date for parts kept moving back. I emailed Tesla over and over and they kept telling me to check back with GT. I begged them to please check into with moving ETA and Tesla found the shipment had been lost. 1 week later they had the parts and it was installed. I pick up my car and accelerate to hear a wobbling noise with vibration. I call back to GT who want me to bring car back but I would and no one should trust there car to them. I m bringing my car to Tesla and hopefully they can finally fix it.

  Valerie Jackson
8 months ago
They were super professional and my repair is perfect. They dealt with the insurance company and made it easy for me. Done when they said it would be.

  Yedda Descalzo
4 years ago
The staff was very friendly and helpful, especially Morgan. I brought my car in for body repair and they always gave me updates while my car was being fixed, which was nice. They were still very accommodating even after I picked up my car and brought it back to their shop the next day because I thought the valve stem of one of the tires was damaged during body repair. They addressed the issue on the same day, and assured me that nothing was damaged and that my car was safe to drive. Overall good service!

  Monica Saldana
5 years ago
I'm very pleased with the quality of the customer service and body work at GT Collision. The staff are friendly and helpful which made it an easy experience from start to finish. The fact that I'm able to drop off my rental and pick up my car in less the 30 mins since I was at lunch.But beside all this The owner Garret waive almost $300 off my bill since my insurance agent did not informed me of the extra charges from my repairs after my deductible was taking care of,who does that now in days if anything is the opposite.I'm super grateful and would recommend GT Collision to everyone.My car looked beautiful and was ready to drive away clean and ready.

  delmy quijada
2 years ago
Took car for repair and they did not used new parts, bubbles in the parts where car was painted, not detail oriented. Car was supposedly ready and it was not what expected. Had to leave car for another couple days and even then it was still not perfect; I mean, I'd you're paying your deductible and the insurance is paying for the rest, you expect the job to be done right!! Not mediocre done! And customer service at the front desk leaves a lot to wish for! The woman at the front desk does not even make eye contact, does not even acknowledge you, they have a coffee machine and everything but they don't even have cups!But any how, the most disappointing part and obviously the most important is the car detail, for which I do not recommend this place unless you really can't care less about your car. The guys that she in charge of giving the car after "fixed" where nice and friendly, that's the only reason this review has 2 stars... oh, supposedly they do give you a life time warranty, have got to see about that.

  Courtney Thomas
2 years ago
My car was in the shop for almost 3 months after getting rear ended in January, I just got it back yesterday. And I wouldn't be as disappointed if the receptionist had contacted me more often to let me know what was happening, every "target date" they would give me I would have to end up calling them the day of late in the evening to ask for an update. And would be met with attitude some of the days. Poor customer service and my car smelled badly of feet when I got it back, it absolutely did not smell like that before

  Zac Donlin
3 years ago
They were great. My car was hit in a parking lot, needed a brand new bumper and trim piece. Got a quote for my vehicle on a Friday, called to have the necessary parts ordered Monday, dropped the car off Tuesday and had it back in my garage at home on Wednesday. Flawless paint work on the replacement parts as if they were factory.

  John Bledsoe
4 years ago
I was very happy with the personalized attention I received. from Garrett. Garrett does what he says he will do. He gave me sound advice on what my Mercedes needed. Great attitude. I would recommend him to anybody who needs paint and/or body work. He went above and beyond. My car looks so much better now.

  Rita Rebollar
5 years ago
I don't recommend this place. I was referred to them by my insurance company. They are very sloppy and careless about their work. my car was left super dusty inside literally, my older car model was cleaner than the my newer car. They never updated me after the time passed with my vehicle in the shop. Communication was an issue with them. Besides everything else. I was never rushing them it was the fact they never communicated me anything after telling me it was only going to take three weeks. I never heard from them until i called them. The worst part, after they gave me the car is that i kept going back to have them fix the car properly as i kept finding items done in a sloppy way. Even up to this day the car still has defects of their repairs done. The owner Garrett is not responding to my messages neither ask anyone to call me about this issues. I'm not the kind of person that like to badmouth anyone or their business, but this is not acceptable practice. In addition that they receive a lot business from insurances who trust them to fix the accordingly to their price.

  cindy barnes
a year ago
Had our jeep repaired there. It took six months to get it back but it looks brand new. Crystal was amazing and so was the owner John.

  Michael Farris
4 years ago
I was directed to this shop for repairs by a GEICO agent after one of their customers made an unsignaled lane change directly into me. Everything about my experience with GT Collision Center was absolutely top-notch! They did a great job on the repairs in a pretty timely fashion, and the customer service could not possibly have been any better. I dealt primarily with Morgan, and he really went above and beyond to make sure I was taken care of. I would highly recommend this shop.

  Diana Smylie
2 years ago
They are very professional. They did the repairs in under the time that was estimated. The car looks great. This is the second car that GT Collision Center has repaired. They work really well with Geico.

  Katrya Ly
a year ago
Had to come here because of Geico for a photo car estimate. Apparently they lost and/or didn t submit the car photos to Geico? They haven t responded to phone call or voicemail. Geico also let me know they they aren t responding on their end either. They re prolonging the process and wasted my time.

  Ria Costa
4 years ago
Very disappointing. On the surface this looks like the best body shop you will ever go to. Every clean waiting area. Your expect hear service upon enteringThey were supposed to take care of my pick up that had been broken into and vandalized. I told them how urgent it was to get this done asap. Morgan said he would do his best to get it done by Friday. By the labor day weekend. Not only was it not done by then, the locksmith apparently wasnt called until the last minute though they knew a week prior that it would need to be scheduled. That's how long the truck was there. The parts to do it quickly were already there. So I waited another four days! The car was supposed to be washed and detailed. The door handle replaced as well as the steering column ignition. So 2 out of 4 is ok I guess. The inside detailing was spot on but they forgot glove box. The outside was a general wash with the chrome unfinished. The door handle that was supposed to be chrome was black. I was already behind schedule and had to leave the state. I couldn't believe that's what I got after they had the truck 9 days!So warning to all. Try somewhere else.

  Carl Wallstedt
5 years ago
Amazing customer service. The best part of my accident was finding GT Collision. They are extremely professional and always ready to go above and beyond. Top notch service and if I need there services again I will definitely will go to them first.

  Anthony Cordero
5 years ago
My wife's 2013 Audi was splashed by a chemical that literally damaged the paint down to the metal. Geico works hand and hand with GT and for the sake of convenience we left the car with them and crossed our fingers. These folks at GT did a spectacular job repainting the 3/4 of the car that had paint damage. It took a little longer than they forecast but that was secondary in light of the quality paint job we received. We would NOT HESITATE to use GT Collision again or to refer them to anyone in need of auto body services. Garrett has been very patient with my wife and when it comes to her car she's worse than one of the Bro's with her meticulous attention to detail.

  Karen Leong
5 years ago
My first fender bender ugh. Was sent to GT for inspection and estimate because it s a Geico preferred collision center.Knew it d be a good place from the get-go to have 2 of the mechanics admire my (albeit dinged up) 2006 M3... oh yes it s a beaut! And because the owner, Garrett, came himself to explain how they would go about doing repairs.Brownie points for clean and relatively well appointed waiting area (especially for a mechanic!) complete with chilled water bottles and a Keurig.Excellent experience w the in-house Geico rep, Genoveva, who was prompt and thorough and answered all my car anatomy questions.Would have been 5 stars except the front desk person was very disinterested and didn t seem to understand the flow of the center.Decided to go w them for repairs vs a certified bmw center, will update review after I get my lil car back!

  Nuvia Ibarra
2 years ago
Other than waiting for the part, everything was fast and professional. I felt good throughout the process. The burgundy color matching was really good. It's as good as new. Highly recommend.

  Troy Blanton
a year ago
This is a great body shop they always make sure your car is washed and clean and they tell you if your insurance company's trying to Save money by using the after market parts

  Josh Rios
5 years ago
FANTASTIC JOB ! GOT MY CAR BACK LOOKING AND RUNNING LIKE NEW ! VERY PROFESSIONAL AND HELPFUL. I WOULD HIGHLY RECOMMEND.THEY REALLY DO CARE .....THE COMMUNICATION THEY HAD WITH ME ALONG THE WAY WAS GREAT.THEY EVEN HELPED ME BY BRINGING MY VEHICLE HOME !!! THANKS AGAIN GT COLLISION.

  Dean Cooper
6 years ago
Did a GREAT job on my Chrysler 300! Matched the paint perfectly!!! Excellent service!!! Great people!!!

  Tatia Huipe
5 years ago
We had a good experience and was kept up to date on progress of the vehicle.

  Shirley Thomas
3 years ago
Good customer service.Did a great job on my car.Would use again.