Car Pros Kia Huntington Beach Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valerieeemua Mendoza
4 months ago
Worst customer service ever! I took my Telluride to get my sunroof fixed on September 18 and didn t receive it back till November 14! Almost 2 months later!! I never got an update on my car. Every time I would call service it would go to voicemail and even after leaving voicemails, I wouldn t hear back from them. I believe we only got a call back ONE time out of those 2 months! I called in the morning let the receptionist know that I wasn t receiving any updates on my car and that no one was answering my calls on Wednesday November 8, she then told me she was going to let a manager know because she could see on the notes that I ve been trying to get updates on my car and that I wasn t getting helped. The entire day passed, Thursday, Friday, Saturday and still no call from a manager. Monday they call that my car is ready for pick up the next day. I go pick up my car, they left it with no gas! I asked them if they could put gas in my car because I dropped it off with gas. They took it to a gas station in the corner and only pumped $15 of gas! I go inside my car and it s a complete mess! They couldn t even clean up after themselves, they left all their mess in my car, a random soda can, their dirty finger prints all over the roof. Mind you they were working on the sunroof. Why were the seats from the third row completely down with everything that I had in my trunk and my sons car seat loose? I would understand if they needed the middle seats down if they needed space but why were the seats in the third row down? Also maybe a week later I discovered a piece of trash INSIDE my AC, was able to take it out with tweezers, but it was a piece of paper from a straw. To me it looked like they were probably using my car to drive around! Oh also I had a baby camera in there that cost me $200 and when I received my car, the charger was messed up so now my camera doesn t work and I can t see my baby while driving. I m a single mom of 3, the only rentals they had available were trucks so I got a Tacoma and let me tell you we were so squished and uncomfortable for 2 months! I am so upset and will never be bringing my car here ever again!

  Martin Szulc
9 months ago
Terrible customer service experience, I made an appointment online, and luckily I took a confirmation screenshot because when I arrived my appointment was not in the system. ...but let's start from the beginning. I parked my car and walked into the office, 4 guys were talking, and joking around and I was a ghost, nobody greeted me, and nobody even looked at me. After 20 seconds of waiting for someone to ask me anything everybody left and I was alone in the office!!! Can you imagine? Rude and disrespectful young guys and that was even before one of them told me I had to wait 4 hours because they were busy and my car was not scheduled for that specific day even when I showed him my screenshot. That was my scheduled maintenance after 1 year after purchase. We had 5K miles and because my car was not scheduled in the system, the guy was almost arguing with me that I didn't need to do anything because of that low mileage. I insisted him to check because when I was buying the car, the guy who was selling me the car said my first scheduled maintenance should be after 1 year or 8K miles whatever comes first. ...and when he checked it revealed the oil should be changed and rotated the tires. I guess that was my first and last KIA.

  Dongjoo Seo
6 months ago
Hello all, I got the service three times here. first two times was not that bad but this time was HORRIBLE experience. At first, their margin for the service is crazy high at this time. when you got the receipt, you can check how much "CKC" was charged. it definitely includes labor for the service but it can directly connect to your advisor's margin. this time was fxxking higher than last one even both of them are similar service.(990 at this time for change front arms, 445 for last both back side shocks changing). And, Second, I got the service for alignment but after that my car going right side without touching handle. I know it possible to happen. So, I directly come back to the service center in 10mins but their reply is come back tomorrow because alignment is operating in other shop. that also possible to understand. HOWEVER, the most bad one is that advisor(Alex) wasnt there and he will not show up in next day too. also, the guy(Robert) also said he doesnt have any responsibility for my service and he can not help anything about it. Is that team? is that service center? Really have a no idea and never use here anymore.

  Laura Gee
a year ago
Had a great experience getting my car serviced here . David is extremely attentive, communicates accordingly and very professional, provided me with all details every step of the way! I was happy to know Kia would loan me a car while my car issue was resolved, gave me so much piece of mind. I highly recommend this place. If u need awesome service. Ask for David!Services: Electrical repair, General repairs & maintenance, Oil change

  John Gillespie
a year ago
I ve had my car at this Kia dealer for 5 days and without having anyway to get the dealership without ever being offered a rental, I was not and have not been able to get in contact with anyone at the service department. I ve left 4 voicemail messages and received a call back on none. The dealership clearly doesn t have any interest in keeping costumers updated and informed on what is going on with their vehicle. When i finally was able to get through to the service department by calling another department, the service department promised to call and give mr updates on the vehicle and this never occurred. I do not recommend this dealership because you won t receive the help you re asking for and even if you do they are going to make it more difficult on top of any other stress your facing with your car.Service: Engine repair

  Madona Kelada
a year ago
I have been working with Mike on buying and new car and he has nothing but helped me so much to find the car I always wanted. Highly recommend going to him and he will be very helpful and will do his best to get you the best deal he can! I love my new car!

  Kathy Brito
2 years ago
Worse customer service from whom supposedly was the service manager. 4 customer arrived with their car for service that had made appointment. And no one was found in their appointments.I was told it would take all morning and that my car will be ready until later that day. So I decide to rent a car and supposdly they called enterprise and I waited 2hrs to be picked up. I had to call enterprise and ask if they were pick me up and was told no one called. So 15 minute after I drove out with the rental I received a text message stating my vehicle was ready it was a waste of money and time. Than the service manager doesn't even tell you what was wrong with your vehicle or any recommendations.

  Michael Yach
2 years ago
Prepaid for oil changes when the car was purchased. Daughter took the car in and they charged her $89 for an air filter that lists for $11.60 on their website. The very condescending service manager had a nonsensical explanation about labor costs and told me that she should have asked for a coupon discount. Really? Readers can come to their own conclusion.Services: Air & cabin filter replacement, Oil change

  Will Gib
2 years ago
Service department is horrible. Their express service line is trash. It shouldnt exist. Drove to get an oil was told I would be able to get an oil change until Jan 20th. Never had a dealership turn me away for an oil change especially when they offer an express lane. Needs new management.Service: Oil changeService: Oil change

  Jennie Acosta
2 years ago
We love our Kia, but the service department is awful. Made an appointment to get my oil changed the said it would take one hour and 45 minutes. If my car purchase didn't include free oil changes I would get it done in 15 minutes at a better place.

  Jason
a year ago
Overpriced and under qualified. The only reason I came here is because my wife made me. Otherwise, I would service my car elsewhere. They rip you off for parts and sell you used engines. Be warned.

  Ana Karotkaya
3 years ago
The worst service place ever. The last two time I went there for an oil change I ve waited over 3 hours for an oil change!! And I never got a call or a message from the front desk, both times I had to call them myself to ask if my car was ready. The guy on the phone today told me that they finished my car 5 mins ago. And by then I have waiting for 3,5 hours for the automated text message that I still haven t received. Worst service ever !!!

  Karin Samford
7 months ago
Knowledgeable, friendly, not pushy. Everyone was great. Love my new car.

  Da Luchee
3 years ago
Ask for Cooper... I usually cringe at having to go onto the Dealer for anything but he's been great. Took care of a major problem with my Sorento and the process was seamless. Made me smile!!!

  Leslie Scott Kayilibal
2 years ago
Yeah, I swear all the time I am not going back but unfortunately, it is the closest Kia dealer to me. Unhelpful. Nobody will help fix the GPS on my Niro. Tell me to call customer service or talk to the sales staff. After 5 Kias purchased and leased over the years, this is the last time I go to Car Pros in Huntington Beach. Really unhelpful.

  Stephanie Wagner
3 years ago
Service staff is rude and pushy. Treats customers in a belittling manner. When you decline a service he makes you feel horrible.Pl Worst experience ever. I won't be coming back here and I recommend taking your car elsewhere.Service: Oil changeService: Oil change

  Roger Norman
a year ago
This dealership does not care about the noise it generates and how it impacts its neighboring residents. Called many times about the car honking and music coming from their back lot but to no avail.

  Mark Davis
2 years ago
Purchased my 2019 Kia Soul here I do like lifetime oil changes which means only 4 oil changes per year the service department has been remodeled very nice staff I've had great experiences during my vehicle service

  Sara Sanchez
6 months ago
Great but give patience to call the service department

  Arash Khosraviani
a year ago
Could not be more excited to find my favorite car with all the features and drive away with it thanks to Keivan.

  M J
5 months ago
Their parts price is crazy. Double than others

  MIchelle RamireZ
2 years ago
Had an appointment at 10am waited over 4 hours for just an oil change. Shouldn t book appointments if you can t keep up with them.Service: Oil changeService: Oil change

  Rick Adams
3 years ago
I have a hard time when places do work on your vehicle and then you go back in and they tell you things like oh your windshield wipers need to be replaced when they're brand new or your brakes need to be replaced when they're brand new so the part that disturbs me is you go in to get your tune-ups done or your warranty work done and then they're lying to you telling you you need other things done that you know just isn't true so because of that can't give more than one star and I probably shouldn't even do that

  Benito V
2 years ago
No appointments available until next yearAppointments don t even matter if you re going to wait at least 2 hrs

  Jesse Estrada
2 years ago
Ok service today if service man didn't forget about my oil change wait time 1.5hrs

  Roy J.
a year ago
call for prices and the service representative didn't help at all. They all are the same, just want to extort the customer.

  Dawn-Marie Lobaugh
2 years ago
The service department guys are always so professional and helpful!!

  Leah & Don Hess
a year ago
Not a bad experience, just a wait.

  Felipa Rivera
2 years ago
People was so nice, attentive excellent service.

  Mila Lairmore
a year ago
Very good!