Fix Auto Hermosa Beach at Jim & Jacks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ricki Marton
a month ago
My experience with FIX Auto was incredibly. The staff was available and very informative throughout the entire process. They worked directly with insurance company. The process was seamless. I was notified when the vehicle was ready for pickup. I received five star service and would highly recommend FIX Auto.

  Salahuddin Ahmad
2 months ago
Ana Uribe is a great customer service Rep. She went above and beyond in expediting my vehicle repair and stayed way past closing time to give delivery of my Tesla. Recommend her highly!!

  Beto X
8 months ago
I am very satisfied with the professional work and friendly staff behind the counter , they are very punctual and friendly , they restored my TESLA back to new again , the driver door didn t open well and fender was damaged from a neighbor backing out of their driveway .Service: PaintingService: Painting

  Telly S
4 weeks ago
Excellent, friendly and professional help from the moment I walked in, to the moment I drove away with my repaired vehicle.Big shout out to Albert! Extremely professional and helpful. Thank you!!

  Marcelino Orozco
5 months ago
I experienced an issue, shared it with Alejandro Orozco and he immediately responded with assistance and accommodation, without hesitation.I couldn't be happier with their acknowledgment. Hats off to their team and outstanding customer service.

  Robbi Wiles
2 months ago
My car was back sooner than I expected and it looks beautiful! Everyone at Fix it kept in touch with updates and were kind and professional.

  Tara Schuler
6 months ago
Repairs are not performed on site. My car was taken to El Segundo to be repaired. It was the indicated as 10 hours of labor in the estimate but it took them over 3 weeks to complete and when my car was returned, it had been ransacked. The glove compartment was turned out into the passenger seat and the center console had been emptied. Several items are missing including small toys my kids had left in the car, personal items, and a small bag of about $30 in change I used to pay parking meters. Would not recommend.Services: Painting, Body & Trim

  Juan Turcios
10 months ago
After a minor parking lot fender bender damaged our late model SUV, we sent it to be repaired at Fix Auto in Hermosa Beach, they are a sister company to Jim & Jack's located in El Segundo. The actual repair work took place in El Segundo where Alex Orozco was the representative tasked with dealing with the insurance company and making sure the work was performed properly. Alex was very communicative and stayed in touch with us via phone and text. Long story short the work was done at a very high standard and in a reasonable amount of time. In addition, before delivery, our SUV was fully detailed inside and out, to an extent that the inside felt like we had just driven it off the dealership lot that day. We could not be more satisfied with Fix Auto/Jim & Jack's. We'd also like to thank Alex for making this process as stress free as possible.Services: Painting, Body & Trim

  Breana Wiles
6 months ago
They do amazing work here. My car looks brand new! Will absolutely be recommending to people.

  Mike Quihuis
a year ago
This is my second time on two different occasions and just like the first time, it was a great experience. Communication was great, as they followed up with me each step of the way until my car was complete. It s like I have a brand new car again. Would definitely go back if I ever needed to again. I would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rhonda Dompierre
a year ago
I appreciate good customer service, and everyone at Jim and Jack s was exemplary.I had a couple of issues with a sensor that was immediately acknowledged, and made convenient for me to bring it in to get it fixed. With a smile I might add.The quality of the work was excellent as wellServices: Painting, Body & Trim

  susan rubini
a year ago
Jim and Jacks is a friendly efficient well run collision repair shop. My insurance co recommended them and I m so happy I used them. They are so friendly, and care about their customers. My car looks amazing and I got it back as promised. I ll use them again and again and highly recommend Fix Auto Jim and Jack. Special shout out to Albert and the employees at the Hermosa shop. Thank you guys!!!Services: Steering & suspension repair, Painting, Body & Trim

  May Gordon
7 months ago
Fantastic work!! My car is like new. Kept fully informed with a daily message. And it was ready earlier than expected.Services: Painting, Body & TrimServices: Painting, Body & Trim

  CJ Werner
6 months ago
Took really good of my car and they had good communication on the status of my car which is actually something most places fail on.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  James Patten
2 years ago
I couldn t recommend Fix Auto enough! They did fantastic body work on my Z4 BMW. I needed rear end work due to a fender bender. The prices were so reasonable that I decided to extend the work to other dings and scrapes around the side and front end. When I picked up my car I couldn t believe it. Abl was responsible for taking care of me. He was very responsive throughout the process, keeping me apprised at each step of the way. The entire front office is so friendly too! I even noticed they took out this small ding on the side that always bothered me I didn t ask them, but they did it free of charge, just to return a fully restored vehicle. It looked as though they repainted the entire car the paint job was so even I couldn t tell the difference between the reworked areas and areas untouched. If you want quality work, you can t go wrong!Service: Painting

  Patrick Barrows
a year ago
I took my 4Runner to Fix It Jim and Jack s Auto Repair on a recommendation to repair damage to my vehicle and they did an amazing job! My 4Runner looks great I love it! Arbel was great also he kept me up to date regularly on how the repairs were going I was very appreciative of the communicationService: Body & TrimService: Body & Trim

  Matt Olin
a year ago
Excellent customer service and work! My catalytic converter was stolen and they had my car back to me in a week. They suggested I buy a guard to prevent the same theft from happening again and installed it as a courtesy. They even returned my rental car for me. All this plus they provided excellent communication to keep me informed as things progressed. I highly recommend them!Service: Exhaust

  Mr. Wesley
5 months ago
My experience was amazing and everything was done with zero issues and amazing courtesy on every aspect of the entire process.Service: PaintingService: Painting

  Gian Johl
a month ago
Great service, on point with their estimation and timeline, and great work product

  bruce bartlett
a year ago
I had a 3 mile an hour bumper accident. They gave me an estimate for $1900. They told me at the time that once they got the bumper off they might find additional damage, fair enough. However when I picked up the truck, I saw they had billed my insurance company over $6000. I m not a body shop expert but this seems excessive to me, and even if it s not, it means they are horrible at doing estimates.Service: Body & Trim

  Grace Saliba
a year ago
Francisco at Jim & Jacks was incredible!! Communication was superb and really accommodated my really short timeline. He went above and beyond to help me with repairs! Very personable, professional, and the car looks and feels AMAZING! Thank you, Francisco!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Calendar Mow
2 years ago
They've fixed 2 of my vehicles and have done a great job on both going above what they needed to do each time. My first vehicle repair they changed out my key fob battery when they didn't need to and second time they provided me some touch up paint all complimentary. Repairs were also restored back to new.Service: Body & TrimService: Body & Trim

  Paul Hernandez
3 years ago
Chose Jim and Jack's from the list of our insurer's listed dealers after checking their ratings and reviews through Yelp and were very pleased with the result. They did excellent work, liaised with our insurance company, kept us in the loop, did all the work in quicker-than-expected time, and generally left us feeling in good hands for future issues. Highly recommend them!Services: Painting, Body & Trim

  Gia Fey
a year ago
Great service and fixed my car a week before it was estimated to get done. I always go to them whenever I need body work. They worked everything out with my insurance and made the process easy.Service: Body & TrimService: Body & Trim

  Ion Gott
2 years ago
Abel and Francisco were both amazing to work with, very professional and went the extra mile from start to finish on repairing my vehicle. From the moment I came into the center right after they closed, Abel and Francisco stayed late to get my vehicle checked in before I went out of town. Thank you guys! Definitely recommend this collision center, thanks for making my vehical look amazing again and providing play by play updates on the repairs and even getting the vehical repaired early!Was back again recently for some body work on Mercedes and Albert and team did another amazing job. Car looks good as new, they were professional and affordable and worked with me on options for the repair given this was an out of pocket repair vs insurance. Definitely recommend you consider Jim and Jack s as they have integrity are honest and truly care about the customer and making sure they have a positive reputation! Thank you again.

  Yelena Babinskaya
2 years ago
The estimate on both time and damage was way off. Instead of 3 weeks it took 5. There was little to no communication on the days they promised they would reach out. When they did reach out, their tone was all about placing the blame on someone. The dealer, the parts being delayed. I understand that those things happen. But keeping me in the loop about the delays would have alleviate a lot of my frustration. Their business hours are 8-5 M-F, which makes it very difficult to pick up or drop off, if your work hours match theirs. Overall not a great customer service experience. The car looks fine.Service: Body & Trim

  Gillian Hunter
2 years ago
I scratched up my relatively new car by hitting my garage. Albert and Melina were terrific. They could have charged me for a big repair. But instead Albert suggested trying a simple fix on-the-spot. It worked and he didn t even charge me. Competency with integrity. What more could you want?

  MJ Warner
2 years ago
They expertly completed small damage repair to our right rear bumper- it looks like new! Also, excellent communication from all members of the repair team, especially Abel. We ll done, I would definitely recommend Jim and Jack s.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Gerrick G
a year ago
J&J team was very friendly and super efficient! They finished the job earlier than expected. Paint matched perfectly with a lifetime guarantee!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Schaeffer Kuzman
a year ago
Easy and painless, the team at Jim & Jacks in Hermosa went above and beyond. Huge thank you to Melina, Riley and Albert (Albert even shined up a part of my car that was scratched in a different accident!). Also shoutout to Carlos at the other branch who communicated with me throughout my cars repair and always kept me in the know.