Diamond Valley Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  guadalupe flores
2 months ago
Hello, after going to the service department for my car I was greeted by Ulises; the amount of professionalism was very pleasing and I had informed Ulises about my car and he was happy to assist me with a beautiful smile on his face. Ulises had gone above and beyond to make sure that everything went smoothly and efficient. He has the capacity to go in depth about any questions one may have and is very respectful and has the patience to back it up. Will definitely be coming back just for his outstanding customer service. What an amazing #helpfulhonda employee. Thank you Ulises

  Neyda Remigio
a week ago
Service and people were great. We waited a while for our service but they offer coffee and mini donuts for our wait which was great and they also have movies and theater room for kids. Would come again.

  Andy Rasmussen
a month ago
This was the most disappointed I ve been with Diamond Valley Honda. A few days ago I took my 2016 Accord in for an issue with one of the locks. The problem was that the tea door lock would not engage when using the key fob, even after changing batteries of course. This means the alarm wouldn t set because all the doors would not lock. I knew going in, and advised the service advisor, that it was a random issue (doesn t happen every time) and that the lock switch would need to be replaced. More than 5 hours later, the service advisor (Ulysses) called and said the tech used the key fob several times and could not duplicate the problem, . I said go ahead and get me a price on a new lock and change it out anyway. He said he would. I called back more than 7 times to ask what the progress was. There was no answer and I left several messages with the voicemail service. Fast forward to after 6pm, and no call back. I drove to the dealer and found that all but one adviser had gone home, the only one left (not Ulysses) told me there were no notes about what was done and no one had looked up the part I needed. I basically wasted the whole day on a could not duplicate issue that should have taken less than a minute. I m disappointed not only the that I wasted the day without my car, but that the issue seems pretty cut and dry; check fob, fob doesn t work, ask customer if they want a new lock, problem solved one way or another. Now I have to spend another entire day without my car to have this issue remedied. The communication was poor and the lack of care when it came to my vehicle was horrible. I felt like my issue was placed in a pile in someone s desk and forgotten about. I would have given a one star review, but the gentlemen who helped me when I picked up my vehicle was extremely helpful.

  T R
2 months ago
Kind and friendly staff when I showed up unannounced to get my vehicle checked. Good hosting and offered a nice lounge and snacks. After everything was solved . They were even able to lower the cost from its original price and on top of that! They game it a finishing touch and washed my car. So I m very grateful and pleased. Will be coming back for future dilemmas to be solved.

  Bhavesh Rakholia
a month ago
Great Experience at service department with Dulce Lopez!Great customer service from her, She took care of all the concern and timely manner with daily communication of the repairs. It s 10/10 for her.Thanks and appreciated

  Breaker Breaker
a month ago
I purchased a vehicle for my daughter, a vehicle for my wife and two vehicles for myself, and I always bring them back for service because I know that I m taking care of. my reviews are honest and 100% true this is the only dealership I purchased vehicles and service my vehicles from. Fix it auto next-door is a wonderful place too. If you have any problems, see Kristy at FIXIT IT auto and Ulises in SERVICE at DV Honda Valley.. If you re interested in purchasing a vehicle, see Alfonsoyou will not be disappointed with the service they provide.I wish the helpful Honda team at Diamond Valley Honda the best you guys rock!!!sincerely, a satisfied customer!

  Maria Leslie
a month ago
I got the greatest time buying a car at Diamond Valley Honda , I just wrote there to take my sister s car for service. next minutes you know I was driving back home with a new car , SANTIAGO RODRIGUEZ Sales Person was the most amazing person, very polite and very professional, I am so happy with my new car, thank you Diamond Valley Honda. 3/6/24 thank you also to OSCAR MACIAS Sales Manager.

  Alexis Valdivia
a month ago
They were kind and very helpful. They took great care with my car. Love the tint job they did! Can always count on them to get the job done.

  Brad Helfrich
2 months ago
1-29-2024 @ 2:00pm I had a scheduled service. Bobby Allen was my service writer to replace the rear brake pads on my 2016 Honda Accord. Very professional, great personality, efficient. Giovanni the mechanic did an excellent job! They Replaced two headlights also that were bad. Diamond Valley Honda has the best service period.Thank you Bobby, Giovanni, & The Diamond Valley Honda Service Department.

  Devalyn Lambrose
3 months ago
Bobby was very helpful! But the scheduling department is another story, they just have a hard time understanding what your trying to book for it it s something other than an oil change. Other than that they are amazing!!

  Kenneth Thornton
3 months ago
When I arrived I was greeted by Danielle. Very professional and kind.When the service was done Danielle went over potential needs.She was very thorough and answered all my questions.Thank you for being so kind

  Jean Christie
a month ago
The Service Advisor was excellent. Very knowledgeable, friendly and efficient. The shuttle drivers, David and George, were also very enjoyable and friendly. It was a good experience. Thank You.

  Gino
a month ago
I came here with my Honda CRV. I wanted to change the oil and replace the vipers.I inquired about the cost of replacing the vipers with the woman at the front desk. It will cost $30, she said, so I said, "Go for it." She returned after a while and informed me that the mechanic had estimated that the job would cost $100, including labor. What did I say? You mentioned $30 and then $100 all of a sudden so she could explain something, and I chose not to pursue it.It appears that the mechanic is irate since I am only performing an oil change and not replacing any parts.I questioned the front desk lady, "Do you find any issues in the car?" once my car was ready.She stated, "The car's engine oil is leaking."The car was working nearly like brand new and now all of sudden an engine oil leak. I highly doubt that these guys wrecked the automobile in order to get extra money. If you truly want to safeguard your car and save money, stay away from this shop.

  Maria Caro
2 months ago
Diamond Honda is the best! They offer nothing but excellent customer care. Joe, the rep in the Bodyshop, was very helpful throughout the process of getting the estimate and sending paperwork to the insurance company, no delays. Their staff are very professional and efficient

  Brandin Paz
3 weeks ago
I have always taken my car there for service. Mind you my car is low but have never had an issue with oil changes and tire rotations. This time they were unable to do any I ve it. Took my car to my mechanic and they were able to get it up with no problem.

  Nova Long
3 weeks ago
As always Ulises takes really good care of me and my vehicles needs he also makes sure he goes over additional services that my vehicle is requiring, makes sure all of my questions are answered as well as if I may be confused on any issue thanks again Ulises your the best :)

  Elizabeth Parks
a month ago
I love honda.... Ulises in service is amazing. Adam in sales really helped me out when I needed it. Thanks guys for the wonderful service and new car. Definitely will be coming back.

  Mark Archuleta
2 months ago
Diamond Valley Honda made it very smooth and simple to purchase my new car. Santiago, my salesman, knew the product and answered all my questions, he even set up my phone for me so that it would interface with the car. I recommend Dimond Valley Honda to anyone looking to buy a new car and I know I can depend on them for great service in the future.

  Sonya
2 months ago
I have an old Honda 2007 car that really needed extended maintenance. I worked with Steven who really educated me. I love his honesty!!!! Ive already had three great experiences here at this location. Anyone reading this, ask for Steven or Dulce, you wont be disappointed!!! P.s. if you do all the maintenance requirements, your car will take you a long way. I have over 327,000 miles and still going strong. In Hemet there are so many dips, if you slow down and show TLC to your car, you'll be blessed to have it last as long as mine. Thank you!

  Everest Hall
2 months ago
Lindsey was excellent! The staff has been personal, professional, and helpful in every interaction. Thank you so much for your service guys and gals.

  Jessica Vaca
2 weeks ago
My car is always maintained and up to date. From regular service like oil changes and tire rotations. They are fast and clean and always call when my car is ready

  Shaylan Davis
2 months ago
Great service, got me in quick when I missed my 1st appointment. My name is spelled Shaylan though guys if you could correct in your records. Thanks!

  Ashley P
2 months ago
First off..why set an appointment if you get there 10 mins early to be told 1 1/2 hour wait for the oil change? Bright idea..to have your technicians remove all tools before giving car back to owner. Got all the way home driving around with a huge screwdriver under the engine.

  Gabriella Torres
a month ago
No attention to detail. Always missing something when I pick up my car. Lost my front skirt after getting an oil change here. Got my car back with the skid plate loose and dragging from the front. Didn t get my engine cover back. Never taking my car here again.

  JD Aguirre
5 months ago
My experience at DVH was tremendous. There was a mix up with the service order and I had to make a second visit. I m very busy, so normally this would have been such an inconvenience, but Lindsey provided a rental and even a tank of gas for my troubles. I get it, these things happen, but making it easy and stress free are why I will return to DVH.

  Rafael Maldonado
5 months ago
I always have a great experience at Diamond Honda. I had no appointment and they helped me. I arrived at the dealership at 3:30 pm my service advisor "Ulises Fores Morales" was a great help. He has great public relations.

  Karen Castillo
a month ago
It's always a great experience here in the service department. Been getting my cars serviced here for 10 years and satisfied every time!

  Dash Fatbastard
4 months ago
Clean place with nice customer amenities in tue waiting area, they were overpriced and a bit cloudy about the diagnosis for what should have been a routine fix. Was quoted a price 3x higher than the going rate, I opted out after agreeing to an $89 oil change. Not wild about it.

  Leslie Chairez
3 weeks ago
They are always professional here and treat customers very well. Not as much seating but it's clean and has vending machines. I believe free coffee and water.

  Doyle
6 days ago
Was able to set an appointment the very same day got in and out within an hour.