AAA Hemet Insurance and Member Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jade Ann Byrne (Paladin Jade)
a week ago
Once upon a visit to the AAA Auto Club of Southern California, I encountered a service experience that was nothing short of exceptional. From the moment I navigated into the secure fenced parking lot, a sense of ease washed over me.The office was a beacon of warmth, its inviting aura beckoning me in from the Southern California sun. Inside, the waiting area was more akin to a cozy lounge than a service center, with plush seating that made the minutes melt away. I perused the bookshelves and savored a moment of tranquility, clutching my teal water bottle, a beacon of my commitment to sustainability even in routine errands.At the centrally located help desk, the staff stood ready, their expertise matched only by their willingness to assist. It was here, amidst the hustle and bustle, that I found myself enveloped in the kind of personalized care that has become a rarity. Each inquiry was met with thoughtful responses, each concern addressed with a meticulous attention to detail.The office s exterior perimeter wasn t just a space it was a cadre of specialists, each one adept at turning automotive woes into victories. With every question fielded, I was reminded that I was more than just a member I was part of a community, one held in the highest regard.Even as I waited, the elements around me from the cool grip of my water bottle to the worn threads of my favorite boots were a testament to the journey I was on, one where even the ordinary becomes extraordinary through the lens of care and excellence.Indeed, this was the cr�me de la cr�me of AAA, a place where every interaction felt less like a transaction and more like a visit to an old friend. And as I left, refreshed and ready to take on the roads, I carried with me the assurance that no matter where they might lead, AAA would be there, a steadfast companion on every mile.

  Socallifer949
a month ago
Employees are rude. Went in to pay the membership fee and encountered two rude employees. One at the main desk is LOUD LIKE A BUSTED CHAINSAW! The other at the DMV services desk. AAA is trash! Stranded on the side of the road for 4 hours...no towing company (Wind n Sea Perris) showed up! Ridiculous!! Preposterous!! Inconceivable!! Not sure who to turn to now. AAA's slogan is "We're always there for you". Only good thing about the day was the view...

  Reginald McClure
a year ago
Normal really fast but with the big fire going on will see,I love this place much better than DMV.

  Lucia Crane
3 months ago
Rip off!! Read your policy!! They charge you an APR like a credit card! My agent never disclosed this and it was 15%. SO after making my monthly payments for a year, I m actually paying $285 more than quoted premium!!! Also, if you want to cancel within the first year- they CHARGE YOU 11% of TOTAL premium!!Avoid AAA , they used the old bait and switch on me Big Time!!

  Jewel Woodside Realtor
a month ago
AAA CAR INSURANCE IS BAD, THEY DOUBLED THE COST. THEN WHEN YOU CANCEL, GET NEW INSURANCE. AAA CHARGE YOU EXTRA. DON'T USE AAA INSURANCE, THEY WILL RIP YOU OFF.

  Skeeter McSwagger
6 months ago
Sooooo HORRIBLE!!!I used to go here for years before the pandemic but ever since they rebuilt and revamped I gladly go to the DMV instead and I'm canceling because everybody's rude except for two people that work there and they can't carry the responsibility of the whole place.....

  Hank Barnhill
2 years ago
The experience was horrible. I call AAA, I have a valid membership and they have the nerve to tell me that I CAN NOT TOW A MOTORCYCLE..FYI. A motorcycle is easier to tow on a flatbed than a car is.I can't believe that I pay for AAA and I had to come out of the pocket 180$ to get my bike home.

  JB
7 months ago
Very convenient location and we'll organize. They have great customer service with friendly associates. Very easy access for your travel and DMV needs!

  JEFF LITTEN
6 months ago
I stopped in Friday September 22 at 3:30 pm to pu my Dmv tags, YOU need to apply for a Credit card, no thanks Pushey women wouldn't GIVE MY TAGS I PAID $ FOR ! THEN YOU NEED LIFE INSURANCE , NO DONT NEED IT! COME OVER HERE TO THIS FAT GUY WOULD DIDNT EVEN LOOK UP TO HIS CUBICLE, FINALLY PUTS MY tags on fatties desk. I grab them and walk out. What a SCAM !!! PUSHING THE SIDE BUSINESS due they make nothing on Dmv. I could be in/out in 5 minutes but it took 30 minutes FOR HER PITCH LIFE INSURANCE, CREDIT CARDS! Imagine the seniors; others who they Force to sign up ! Another Hemet Scam !

  David Cordrey
7 months ago
The lady at the front desk was very rude and non-cooperative. Once I got over to another lady she took care of what I needed done. She was very polite. They need to get the lady at the front desk at another job. This was Friday, September 1 approximately 2 PM.

  Brigette R
7 months ago
Got an international drivers permit there. I was in and out in 15 minutes for $30 bucks without being a member and they didn t even try to sell me on any of their services! So impressed!!!

  Tammy Lewis
10 months ago
I been a member for two straight years now, I had them for many years previous but things happen so I had to let them go. However, I am informing everyone to check their insurance rate but mine with up. I called an asked why and I was told, Because AAA lost money last year they rated the customers rate to replace their lost. Next they are charging customers a Finance Charge. Correct if I am wrong but don t Finance mean provide funding for ( a person or enterprise.) So my problem is What is AAA is financing for us? Therefore, how can they be charging a finance charge? This got to stop! We are paying them they are not financing nothing for me or you. Please call and check for your rate of insurance and what is your finance charge. The lady told me that they only applying finance charges to those who pay monthly.

  Roxanna Guerrero
a month ago
Customer service at the Hemet AAA is amazing! highly recommended!

  Sarunny Lok
a year ago
Great services and very clean

  Frank Weir
a year ago
Visited office today to pay membership renewal. No signs directing activity. Stood in line for 10 minutes and found I needed to go to a different counter. That counter could not accept payments because their computer had a problem. A waste of my time and gas. I don't call this good service at all. Deal with these people via mail, you're better off.

  Neida Maldonado Perez
9 months ago
A great local place for auto and home insurance, traveling and even some DMV services. I've been a loyal and satisfied member for about 15 years!

  Jawaid Nasir
7 months ago
Shout out to Priscilla in Insurance!!! She is very nice and very helpful. I believe she went above and beyond for me and deserves 100 STARS

  Daniel S
a year ago
I was prepared to separate from AAA. Mark happened to reach out to me about my policy expiration. I could tell from his message that he had done his homework and could speak about my specifics. He was very helpful and through his professional demeanor he convinced me to stay on with AAA. I feel he is a valuable company asset and I hope this business realizes his worth. Truthfully only by his customer service skills did I decide to stay with AAA.

  Kiki S
a year ago
Some nice employees. Car insurance went smoothly. Aaa life insurance is a scam. They will want blood, pee, vitals and still put a hold on your policy for more info. Go somewhere else for it seriously.

  PJ Max82
a year ago
I waited forever to discover they never put me in the system after checking in twice.This is the 2nd time I may as well went to the DMV.I went to an available clerk and she said my name wasn't even in the system and that was the 3rd person I talked to.the only person who really works there is the guard I guess

  Jonathan Garcia
a year ago
The worst insurance company ever. You pay a premium for full coverage including underinsured insurance for when people who have bad insurance hit you. Fast forward and now I was involved in a car accident and they refuse to pay for anything that they promised when I signed up. I was 100 percent not a fault and now have medical bills from a back injury and still they are not budging on following through with what they say they will do. My advise is this company lies to you and please take your money elsewhere

  LINDA MUNSCH
2 years ago
I went there on a Friday morning in the summer for travel info. It was extremely crowded. Some people waiting were getting upset to have to wait so long for different things. But the staff was very pleasant & helpful. They kept everyone moving along as quickly & easily as possible. I got everything I needed from a very nice & helpful woman named Jeannette.

  Hamish
3 years ago
I was absolutely shocked by how awesome the employees were. It was so busy but they showed patience and concern for the customers needs especially the seniors/disabled. There was one young lady in particular who stood out. What a fantastic ambassador for AAA, and what an example of a good human being. Wish I got her name because she deserves recognition. Even with the long wait in the heat, today was a good experience.

  Jillian Bodroug
3 years ago
Great service here. It was easy, fast and seemless. The Representative was so helpful, patient and knowledgeable. She took time to answer all my questions. Much more enjoyable experience than traditional DMV.

  walking lion
3 years ago
I went there today to transfer a vehicle in my name. The service is fast and efficient. They only allow cash or check as a form of payment, so keep that in mind. The updated decor reminds me of the starship Enterprise, which is a nice distraction from the outside world. Overall, I was very happy with the quality of service I received. Highly recommend.

  Pamela Flinn Schanuel
2 years ago
If you think waiting at AAA for your DMV services is long, think again. AAA may have a bit of a line, but there is a good parking lot, waiting room, and bathrooms. AAA provides good variety of services, and are very efficient. Service dogs allowed.

  Bill Estes
a week ago
There very helpful and kind.

  Terri Racelis
3 years ago
The lady who takes care of the DMV matters at the AAA location I went to was very helpful. She gave me all the information I needed and took the time to explain them to me. I left the office feeling positive with all the information i gathered. Great customer service!!!

  Forsaken
9 months ago
Always helpful staff. This location is always busy but I find it easier to go first thing in the morning.

  Holly Hann
2 years ago
A big thank you to this office! My husband and I needed to find a hotel room (No, not like that! ) because our bathroom ceiling caved in- we needed to leave immediately! I called in a panic, but Melissa helped me through the situation and found us a pet friendly hotel for an extended stay. I appreciate the kind, quick, and informative services this office offers. BIG thank you to Melissa!