Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rashard Thornhill
3 weeks ago
Brought my Tesla model 3 here to get an alignment since Tesla dealership offers ridiculous estimates. Best decision i made. They were extremely fast and informative. The manager Tim was extremely helpful and answered all my questions and did a while inspection of the car. I got a lifetime unlimited alignment adjustments for 2/3 of the price Tesla was offering for ONE alignment

  Jeremiah Romm
2 weeks ago
Would not honor lifetime alignment package I purchased from the closed-down Mission location. They told me they could not find any record of my purchase. They would not accept an email reminder stating that I had lifetime service as proof. Later, I called customer service, who easily found my invoice and transaction by looking up my email phone number and make and model. The Mission and Oakland locations never had this issue. As I was able to get this information fairly easily later, why couldn't the store? As I cannot rely on them to honor my purchase agreements, I will no longer be using Firestone. Keep your receipts, folks.. keep your receipts until you die, apparently.

  OMG Retail
a week ago
These guys are the absolute worst. Totally unqualified mechanics. I highly recommend bringing your vehicle anywhere else but here. I bought a truck here they told me it had a blown head gasket. I took the truck to Ford it was a $20 coolant line and fixed in 10 minutes. They should just fire everybody here

  Ryan DeStefano
a week ago
Super helpful. We walked right in and he took a look and said they d try to fix my tire within an hour. I came back and the tire was patched and functional within 45 minutes.

  Larry DAVIDIK
a week ago
Worst Place Ever!. unqualified mechanics. I highly recommend bringing your vehicle anywhere else but here. DO NOT TRUST THESE GUYS I bought a vheicle here here they told me it had a blown head gasket. I took the vheicle to ford it was a bad collant lines and fixed very quickly

  Jose Rivas
4 months ago
Tim was great.Despite coming in near the end of closing hours, he assisted me quickly and effectively. Was able to schedule me the following morning to get my tire fixed. Patched my tire today, Wednesday.Staff was also quick and effective. Straight to business. Reccomend this Tire Shop.

  A w
3 months ago
Tim was great! He did an awesome job getting my repairs approved and complete in the time I needed, by going above and beyond. Thank you to both Tim and Julio for a job well done!

  B T
2 months ago
Tire replacementGreat service at this location. Arrived at 7am service completed in 1 hour.Entire staff was pleasant and helpful. Don't buy into the yelp reviews.

  Yay Balance
a month ago
I been on hold for 25mins. The person who answered literally said hold please as soon as he answered. Didn't even wait for me to reply lol and that's fine if it's an emergency an he had to take care of something but I've had no update.I was going to purchase 2 tires and recently moved to this area but guess I'll be giving my business to another shop instead.

  Gerald Haussler
4 months ago
Showed up @ the time of my appointment to have the special $29 oil change as I've done before only to be told that my car requires "... full synthetic " @ $140. Even then it was going to be a 2 to 3 hour estimated wait. The service and price used to be great at the old location.update: 11/29/23after doing some research... in Firestone's defense and contrary to the manufacturers claim that synthetic oil is not required I have discovered that SAE 0-20 oil is not available. continuing to take Firestone to task I have an account, you know the make, model and year of my vehicle, it seems that a warning message issued from the website would be a good idea. (P.S. I worked in the IT field for 30 years. it's not "rocket science") given that I was able to take advantage of the $29 oil change special on this very car about a year ago it makes me wonder what was installed. more later after I locate the invoice.

  RandomAsianGuy JV
5 months ago
Fantastic Service all around! The gentleman Tim took care of me and my vehicle. I drive a lot and have been to many a service centers, but this is by far the best and easiest time I ve ever had! Trust me when I say that you wont just comeback for the service, but the people!

  Robert Worthen
2 months ago
Absolute jerks. Called ahead and Julio said come on by and we ll take care of you. Drove across town and when we arrived he said we have to leave the car to have a tire repaired. I this upset me that this was not what they told me on the phone. Tim called me Karen and to go away. I have been a long time customer and have two vehicles with long term agreements and have never been treated with such disrespect.

  Nicholas Rota
2 months ago
Tim is fantastic. Have gotten my Tesla aligned, Mercedes fixed, Tesla fixed, all at a reasonable price and done fantastically. Highly recommend

  Jason Reagan
2 months ago
Bought 4 new tires with an alignment. Friendly people at the front desk. Plenty of space to sit and wait.

  Dipal Gandhi
3 months ago
Had an appointment for oil change for 9am, the guy at counter told me it would be few hours to do a 15 minute oil change. What is the point of having an appointment if you're not willing to work on the car at the time of the appointment. If other cars you work on first then you shouldn't have accepted appointment request. Also, Jiffy lube did it for $30 cheaper and in 15 minutes.

  Shannon Gomez
6 months ago
Julio and Tim are amazing! I came in today in need of a new tire .was having the worst day of my life but because of their excellent customer service and kindness, my day turned around. They got me in and out. Thank you so much! Highly recommend Firestone

  Arturo Sotelo
4 weeks ago
Made an eight am appointment. My car went in at 915. At 1030 they were not done with the tires at 1130 they returned my car worst the alignment was made worst by the technician

  Vanessa
7 months ago
I called to make an appointment for an oil change and tire rotation and after being on hold for 20 mins, the man told me they don t do appointments for oil changes because it s quick, just drop it off. I ve made appointments at this location before but this man refused to make me my appointment. So I went in at 7:00am to drop off my car for a simple oil change- right when it opened and the store was empty- and it still took more than 6 hours to get my car back. This is the exact reason why I requested to book an appointment. Do not tell customers it s going to be quick and then waste their whole day- be honest and transparent about the service being provided. On top of that, the customer service and front desk can be very rude and hostile when one asks simple questions about the service and charges. Overall, I do not recommend this location- save yourself time and peace of mind.Service: Oil change

  Taylor Pacheco
9 months ago
The cashier let me know they only had two service techs so it would be a while and they would probably not be able to fix it the same day. So I expected to be there a while and headed over to the mall very conveniently close by! The two hours I had to wait passed quickly. They let me know there was nothing wrong. I am so grateful for the free inspection and the trustworthiness for them to say there s really nothing wrong!

  Rosa Perez
4 months ago
I want to mention Tim who was so helpful with my car! He was so professional and equipped to answer all my questions! I will be recommending this place to my family and friends to come & see Tim! Thanks Again Tim!

  Delesia Grant-Brown
6 months ago
Terrible customer service with Harvier! I called about my car pick up to verify how much and scheduled a time. He doesn't allow u to speak an hang up on me mid sentence. I called bak to ask the question I was asking when he cut me off.. he got rude with the "ma'am an say you weren't talking and hang up again! I WILL HAVE A MAJOR COMPLAINT WHEN I GO PICK UP MY CAR.

  Aric Deetz
10 months ago
Terrible counter service...We have a national fleet group that has us use their service centers for our full-size work trucks. They performed great service in the past. However, they do not put big trucks on a rack anymore. Our last service there was about mid Jan. of 2023. I had a scheduled appointment for an oil change, fluid fill, and tire rotation.The younger service counter clerk was anything but helpful. He told me to go to Jackson Ave. to a supposed affiliate. I asked if he could call over and announce me because I had a scheduled appointment with him to begin with. He was very short, but I let it go.I went to my truck and tried to Google the mentioned affiliate, and nothing came up. I grabbed my last receipt from them and waited in line again as he was with another customer. Although busy, he did address me in line. I asked if they still could perform an oil change at the minimum. Which was a no. I honestly didn't know if they had a sub level work station or not like most lube places. I told him the one he mentioned is not coming up on any search and asked for a phone number. He told me it was new. He seemed put off to perform any type of service and still short with me as he was looking in his phone, I asked if I did anything to offend him as I meant to make apologies. He said go find the place myself. I told him he has a boss to answer to plus expletive.This is the rub...After driving up and down Jackson Ave. there were Wheel Works, Tire Pros, and a AAA service just off of Jackson. Just what I politely asked was to avoid a goose chase especially for something that didn't even exist. If that was my employee he would be home working on his resume.

  velma knox
3 months ago
This Firestone Store has been my go to for years! I usually make an appt when available, but was kindly seen without one this time!Ken, Tim & Pedro thanks

  Bob Riblett
2 months ago
These guys are the most honest people I have ever dealt with in the automotive business. If you need anything done , come see these guys!!

  Ron
7 months ago
I recently had an extremely unpleasant encounter at Firestone Complete Auto Care, all thanks to an employee named Tim. His rude and inconsiderate behavior, characterized by an aggressive and demanding attitude, left me feeling disrespected and utterly disappointed in the level of service provided by Firestone.Upon entering the store, I was immediately approached by Tim, who wasted no time in confronting me with a demanding question: "What are you here for?" His tone and demeanor were completely uncalled for, as I had barely stepped foot inside and hadn't even had a chance to explain my purpose for visiting. I expected to be greeted with courtesy and professionalism, but all I received was hostility.However, when I hesitated to respond to Tim's direct question, he abruptly declared that he couldn't assist me and insisted that I leave the store. His unwillingness to help simply because I didn't answer his question immediately was both unprofessional and unwarranted. It is not the responsibility of a customer to comply with a demanding tone; instead, it is the employee's duty to provide assistance and guidance.When I attempted to inform Tim that I had an appointment scheduled for 10 AM, he dismissively stated, "That isn't what I asked you." His condescending tone and apparent lack of respect made me feel belittled and demeaned. It is unacceptable for an employee to treat customers in such a derogatory manner, as it reflects poorly on the company as a whole.I made an effort to express my dissatisfaction and disappointment to Tim, but he exhibited no interest in addressing my concerns or rectifying the situation. His complete lack of empathy and customer service skills further deepened my frustration and dissatisfaction with Firestone Complete Auto Care.Firestone Complete Auto Care must take immediate action to address the behavior of employees like Tim, ensuring that they adhere to professional standards and treat customers with the respect they deserve. Customers entrust their vehicles and safety to Firestone, and it is disheartening to encounter such disrespectful and unhelpful behavior from an employee.In conclusion, my experience with Tim at Firestone Complete Auto Care was utterly unacceptable. His rude and demanding demeanor, coupled with his refusal to assist me and his condescending attitude, left me deeply dissatisfied and questioning whether I should ever return to Firestone for any future automotive needs. Firestone must prioritize customer service and customer satisfaction or risk losing more customers due to such appalling behavior.

  Gabriel Marquez
3 months ago
I got a flat tire on the exits ramp and drove into Firestone almost on my rim 20 minutes before closing and the team was able to get me in and change my tires before closing.. Great team appreciate the wonderful service

  C Liv
6 months ago
Pedro, Xavi, & Julio were professional and courteous. I brought my car in the day off and they took care of me. I m grateful the availability was there. Awesome experience.

  B U
4 months ago
Last here 8months ago for an oil change and it came out today 117$ for an oil change! They didn't ask me what kind of oil I wanted they just gave the most expensive synthetic oil change and no refund or change offered! Front desk is dumb too busy talking about video games with his coworkersService: Oil changeService: Oil change

  Elsa Sotomayor
9 months ago
I took my car for brakes work and they told me it didn t need it. They worked on something else paid $1200 and my car came out of their shop with a weird noise that wasn t doing when I took the car in. Took it back and the mechanic told me that he heard the noise but it wasn t nothing they did. I ended up taking the car to another shop because they told me my brajes were bad and Firestone checked my brakes and told me they were good. Very dissatisfied and I spent a lot of money with them since I always took my cars there. I feel I should get compensated from them since they don t know what their doing. My car was not making any noise when I took it in and came out with a very bad noise that they couldn t figure out what it was.Services: Auto engine diagnostic, Wheel alignment

  Gina Bidinger
9 months ago
I have so far always had a pleasant experience. All of the workers were attentive and greeted me right away to see how they could help. I needed air and they sent someone out to check the tires and put air.