Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Julie Ma
a month ago
My car is fixed (insurance recommended as closest body shop to me) but it took over 3 weeks. Had to keep calling to get updates because I would be told one date, then comes the day and no word so I would call and be told another week. Or the time after I dropped it off on a Friday - told I would get a call no later than Monday but Wednesday rolls around and I had to call for my update. Not an expert so I don't know how much this would cost by it was $8k at the end so thank goodness for insurance, right? They matched the paint nicely though and despite the heavy chemical smell inside, I'm pretty happy to have my car back again.
Gary B
3 months ago
From start to finish everything went smooth! Big thank you to Tim for just making this so easy. He always was on top of everything sending me updates via text message and letting me what step my vehicle was in. I appreciate the whole staff including Mike big kudos to him for making me feel at home and my vehicle was going to look like nothing happened. 10 stars to caliber collision hayward! Thank you! I highly recommend these guys very professional, honest and trustworthy! Thank you!
Mary Jane Aberin-Marchan
4 months ago
Caliber Collision of Hayward is a fantastic, hassle-free, professional car/auto body repair shop that does quality work. They are communicative, efficient, and remarkable. My experience with them was seamless and very pleasant in that the worked well with my auto insurance company to quickly repair my car.Everyone a the office provided excellent customer service and I would highly recommend them !
P Deva
2 months ago
Excellent customer service. The associate Tim who helped me was very pleasant to work with. They updated me about the progress. I highly recommend this shop. They did an amazing job on my vehicle!
Damien Capizzi
7 months ago
Amazing service! Tim and Angelina facilitated the appointment for the repair and the pick up and we were very satisfied. Our car fell victim to the Kia break ins and attempted theft. Shattered the window and tore apart the ignition console and while parts were backordered they did everything to get our car back to us in a very timely manner. Everything was done as promised above and beyond what could have been expected. Not only did they repair the damages, they detailed and cleaned the car to give it a brand new feeling when it was returned. Could not have asked for a better service provider for the car. If ever necessary this will be the go to shop for us in the future. Thank you very much for a job well done.Services: Electrical, Body & Trim
Jess Y
a year ago
Amazing service! Got the side of my Ridgeline repaired. I was kept informed during the entire process despite parts being backordered for a few months. Actual work was completed in 4 days. Tim was very friendly and professional. 10/10 would recommend.Service: Body & TrimService: Body & Trim
Laura Lee
5 months ago
Couldn't be happier with the service and the repairs. TIM provided excellent customer service and went above and beyond to get us our car on time, delivered after hours and returned our rental. We would definitely use this shop and location again.Services: Painting, Body & TrimServices: Painting, Body & Trim
Tavita Robles
7 months ago
I am very pleased with the services from Caliber Collision. The whole team was very supportive and made sure they kept me in the loop with all repairs and time frames. I would definitely use them again if needed. Tim. Victor and Mike were all very supportive and pleasant and willing to work with my insurance and me in order to get repairs completed in a timely manner.
Catherine Jensen
3 months ago
I took my BMW X3 here(previously, my daughter's Buick Encore) and the service was outstanding! My car was finished with high quality sooner than expected.
Janelle Young
7 months ago
I was unsure when my car insurance referred me to Caliber because I had never worked with them before. I was so happy with them though. Great people, friendly and knowledgeable and informative through the process. Honest and upfront. I will definitely use them again if need be and will refer them to others.Services: Painting, Body & TrimServices: Painting, Body & Trim
Erin Hanson
7 months ago
Timothy Galvan was the employee who helped me with my claim and repair on my vehicle. He kept me informed about all the repairs and timelines regarding my car. Would definitely recommend bringing your vehicle to Caliber Collision if it is in need of repair. Great job!Services: Painting, Body & TrimServices: Painting, Body & Trim
Kevin Amaro
8 months ago
I have used Caliber twice, both times for insured body, paint & glass work on family sedans. Integration with insurance was smooth. My Service Manager Tim was fantastic to work with: he kept me updated as he said he would, the work was completed on time, and was of excellent quality! BIG THANKS for another job well done!! |:-)
Natasha Lie
7 months ago
I had a fantastic experience with Caliber Collision. Victor was wonderful at providing honest responses about the repair of my car, was super professional, and very diligent with any follow-up. Definitely would recommend for anyone who needs their car repaired.
Tanusri Jagtap
4 months ago
Victor Campos was really nice. In spite of the busy schedule Victor made sure I was accommodated. I am very satisfied with their professionalism and work.
Marina Rangel
7 months ago
Caliber Collison personnel were very courteous and they delivered my vehicle as promised. I'm very impressed with the quality of their work. I will definitely recommend this shop to my friends and family. my vehicle looks like brand new with the paint job they did.Service: PaintingService: Painting
H M
9 months ago
I am so grateful I went here for my car! I came in stressed and not knowing what to expect after having been rear ended with damage done to the trunk and bumper. Victor literally swooped in and took care of the problem and made going to an auto repair shop even a delight! He was honest, clear with what the problem was, and also generous. The nice lady who answered the phone was also very helpful, they have a really great team. They will take care of you here!!Service: Body & Trim
shirley chang
a year ago
I am very happy that I selected Caliber Collision at Hayward for my car repair. The service I received is excellent and exceeded my expectations. Victor is a very nice guy, he explained the repair process to me clearly, and kept me updated every step away! Even the car was cleanly washed when I picked it up. I am very satisfied with their service and would recommend Caliber Collision at Hayward to my friends who may need this kind of service.Service: Body & Trim
Khin Htwe
5 months ago
10/23/2023Well, I am back again for another review. Unfortunately, someone hit me when backing out and bend the driver side of the wheel rim with some paint chipped on the rareviwe mirror. Guess who I went to for my paint and repair? You've guessed it! Mike and his crew at Caliber Collision never disappoint me. The car came back as NEW and the process is as easy as 1) dropping off the car 2) get picked up for the rental 3) picking up my car after a week and it looks brand NEW!Thank you Mike, Vic and the crew at Caliber Collision in Hayward.May 2022Did a front bumper painting and it came back like new like when I first got my car. Mike the manager and the staff are very welcoming and friendly with great customer service. Efficient communication and provide updates with the progress of work. I will definitely go back and recommend this branch of Caliber Collision to my friends and family.Service: Painting
Gennette or Cris Concepcion
9 months ago
I went to Caliber Collision for the second and Tim Galvan who took care of my car the first time happened to be the one taking care of my car the second time around. He is awesome. This time my car repair was minimal, so he polished my bumper and made it look good again. Went home happy! If you need help with any accident repairs, ask for him. He will get your car back on the road again.Sincerely, Cris
Truly Tao
a year ago
They finish my car within a week and kept me informed through text and calls. The mechanics/staffs I met were all nice so far. The only con is the shop is small so there is only one receptionist to help everyone out and you may have to wait for a bit to get help inside shop.
Shannon Marie
a year ago
Our catalytic converter was recently stolen and our insurance company sent us to Calber Collision. Victor immediately contacted me and made this entire process easy and stress free. He was polite, knowledgeable and professional. When I picked up my car, the office staff were engaging and so kind. I highly recommend this business!Service: ExhaustService: Exhaust
RoseMary Figueroa
2 weeks ago
Tim was very supportive and friendly throughout the process of my car and kept me inform
Kathryn Kelly
a year ago
I ve been to this Caliber for two different repairs now. They are amazing. Elizabeth at the front desk is a delightful person and sets the tone for the whole place. Israel has worked on my car both times, he is incredibly professional and so good at his job. I highly recommend this location. I needed a repair right after my son was born and they were so flexible and accommodating. They go above and beyond to provide excellent customer service.Services: Painting, Body & Trim
Tameem Hasan
2 weeks ago
Shoutout Mari for guiding me through the damages and repair costs on my 2016 Toyota Corolla.
William Shih
a year ago
My car Honda Accord had a damage on the front bumper, and my insurance company asked me to take the car to Caliber Collision in Hayward, CA for inspection and repair. I contacted Victor on the phone for an appointment, and he was very friendly and helpful. Since I had to work, I asked my wife to drop off the car to Caliber Collision in Hayward. My wife's English is limited. Victor was very patient, and explains everything very clear to my wife until she understood. Victor also called the rental car company to pick up my wife. When the car was ready for pick-up, he also called me and then my wife picked up the car on time. I am really satisfied with their service, and I will recommend this body shop to my friends in future.William S.Services: Painting, Body & Trim
Lexie Ramirez-Sanchez
a year ago
I was involved in a minor car accident back in December of last year and I was finally able to get my insurance to get me to Caliber, totally worth the wait! this branch is super friendly, courteous and keeps their customers informed of every detail. their manager Israel is very professional and helpful. it totally helps that they have a great relationship with the rental car company that i was able to leave my rental at the caliber location and pick up my car, no need to drive over to return the vehicle and drive back. all around experience 10/10!Services: Painting, Body & Trim
Marisol Marchany
a year ago
I really appreciated how everyone including Victor was so welcoming. Great customer service. They also went the extra mile and hooked me up with my Nissan on front left side of my car when they didn t have too. I would recommend my friends and family to bring their vehicles here just because I feel like they are looking out for your best interests.Service: Body & Trim
Fanny Guo
a year ago
After the accident I bring my car to the store, their staff Michael quickly scheduled a repair date for me and contacted the car rental company to personally pick me up to the car rental company. Tim made a professional estimate for my car and always up to date on the progress of the repairs. It only took a week and my car was fixed. They did great job. Thank you!!!Service: Body & Trim
Rosary Marcelo
5 months ago
Excellent communication and work. Staff was quick to answer questions and always kept me updated with progress. Highly recommend!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim
J Z de Ocera
a year ago
Great body shop! Mike and his team did a great job with my vehicle. Staff is friendly, attentive, and knowledgeable. I was kept in the loop with progress and updates of the work being done. Car was a bit dusty after sitting out but Mike cleaned it up before I took it home. Awesome customer service all in all and would definitely recommend this shop.Services: Painting, Body & Trim