Porsche South Bay Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lis Jensen
5 months ago
Had an amazing experience at the Porsche South Bay. MichaelWas great securing a loaner for me during the time my car was in for services.Thank you Michael and Porsche South Nay for caring and be committed to great service!Lis Jensen

  Pat Severo
4 months ago
I have owned several Porsche models over the years and love the cars. Unfortunately when it comes to the service side of things the fees for most anything are outrageous. I could go into detail but it really doesn't matter. I can get things done elsewhere for half the price that Porsche charges and in many instances even a greater discount. I feel like every time I go in I'm getting advantage of.

  Wesley Thomas
6 months ago
Interfacing with the service rep, Michael, was informative, pleasant, and unpressured. They dove deep into assessing the key problems I wanted addressed as well as performed a 24 point inspection to ID the things I didn t realize needed attention. All service was guided through the lens of the customer rather than pushing corporate goals. Pleasant experience. Thanks for all you do!Service: Transmission

  Melanie Vansell
6 months ago
From the moment I was greeted by friendly staff, to my conversation with service advisor Michael, to getting into my loaner car, to being informed of my services along the way, to picking up my car my experience was exceptional. Thank you to your well managed team for a job well done.Service: Oil changeService: Oil change

  Kyle Sherman
6 months ago
Checked in at the appointed time for service. No wait, valet was prompt. Went to the waiting area which resembles an airline lounge. Shop manager quickly confirmed the issue I had with the car. The repair was detailed in the paperwork and fixed completely. Fully met expectations. Thank you Michael and South Bay Porsche.Service: Body & TrimService: Body & Trim

  Gold
5 months ago
South Bay Porsche goes above and beyond for their customers. They always provide a beautiful loaner. They fix my cars unbelievably fast, and their quotes are always fair and honest.I would not service my car anywhere else.

  Lynn O'Neil
5 months ago
Michael Skulick makes owning a Porsche a truly great experience. Michael is in the service department and is absolutely the best! His attention to detail and communication makes taking your car in a wonderful experience. I cannot speak highly enough about Michael. Honestly I would buy a Porshe just to have Michael on my side. If customer service is what you are looking for, look no farther than Michael Skulick!

  Chelsea Lomewa
8 months ago
Had an amazing time at the Porsche Service Center in South Bay! Carlos was so friendly and provided exceptional customer service with his friendly demeanor and quick response to my inquiries. I had previously been to another Porsche service, but this one is the best. Not only did they take care of my car with great expertise, but they also made sure I was comfortable during the wait. The whole experience was smooth and hassle-free. Highly recommend!Services: Air & cabin filter replacement, Wheel alignment, Air conditioning, Oil change

  Jeffrey Cohen
5 months ago
Update after receiving car that they PPI'd. One tire was 57psi, others in the 30s. In what world does a premium Porsche certification inspection not check and equalize tire pressures? It even said that they were checked on the report.Original review:Leaves a lot to be desired from a PPI experience. On the positive front, they took the car in the next day. However thats where the goodness ends. They attempted to charge me $800 for a PPI.. this is double, maybe triple what anywhere else charges. They did not complete the PPI when promised and did not reach out to inform of the schedule. Interaction is via texts primarily and they aren't responsive. Results of the PPI were like pulling teeth, I struggled to get a hold of a competent technician who actually knew what he was talking about and wasn't a degree removed and just going by the book. They also promised to inspect suspect things and then ultimately did not. They do a "comprehensive test drive" which I learned is a 3 minute loop outside. A few parts were needed and getting a good perspective with parts breakdowns and labor / paint services was impossible and never provided, although they were happy to attempt to try to sell me some indeterminate solution for $3,700 through an automated form that provides zero information. Huge disconnect in this respect. Had to call probably six times to get anything truly useful. Also when calling their main line, you're routed to an offshore call center so it's hard to get through to the local shop. Now I am sure that their mechanics/technicians are super qualified and know their stuff better than anyone, but the service experience wraparound was comically inadequate and caused me great hassle and frustration. I have dealt with three other Porsche factory locations and never had an experience this disjointed let alone faced price inflation like this place attempted, and with services promised that were not completed. I would begrudgingly use them again if I had to but would prepare better, and only engage if I determined ahead of time that I had a competent and invested service advisor middleman who knew his stuff, would give me access to the actual tech that worked on the car, and who would be forthcoming and price things fairly.

  Mike Chat
4 months ago
Paul and the Team have been absolutely incredible! Friendly, on top of it, professional, and go above and beyond. VIP treatment is the standard and they are fast in getting me in and out! Thanks Guys!

  George Collado
4 months ago
From start to finish, great service! The team at Porsche South Bay showed true hospitality. After service, they returned my car washed, fully charged and even delivered it to my house

  Stephanie Delano
5 months ago
I hate getting my cars serviced! But, it was so easy making an appointment online and super easy process with Paul! I always go to him. If you have a Porsche, take it to the people who really know their cars - SB Porsche.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil change

  Tracy Crosthwait
5 months ago
Updating my previous review as the level of service was much better when I took my car back for the same issue. Paul was very responsive when I asked for a status of my car. He also made sure it was charged at pick up. I advise working with him if you have a random clicking noise in your car. Hopefully it won't return again!

  Miles Ewings
a year ago
South Bay Porsche is very professional, and gave great service. Performed an AC upgrade plus a couple minor recalls on my Macan, and gave it a nice wash afterwards, all at no charge. I would definitely recommend having your Porsche serviced at this location. I also purchased my Porsche here & Lawrence was a top notch guy.Service: Air conditioningService: Air conditioning

  Ariel Guerrero
7 months ago
Hands down Carlos Lazo is awesome! He s the best service advisor in my book. He helped me sort things out with my car problems in a very personal, down to earth approach. He made us feel we are his family and friends. He even gave me a hug when i picked up my car. What an awesome experience!Service: Auto engine diagnosticService: Auto engine diagnostic

  Philip Lankford
6 months ago
My experience yesterday was superb, I was nicely greeted when I confirmed my morning appointment , a very professional and warm environment ; my service consultant Mr Carlos Lazo was excellent on helping me regards my car services. I most definitely will call Mr Lazo in the futureService: Electrical repairService: Electrical repair

  Jason Chen
11 months ago
Exceptional Service at Porsche South BayI recently had my 992 serviced and some tire&engine issues taken care of at Porsche South Bay, and I couldn't be happier with the experience. From the moment I walked in, I was greeted with warmth and professionalism. Paul, my service consultant, was incredibly knowledgeable and took the time to answer all of my questions related to the service. He made sure that I fully understood what was being done to my vehicle and provided me with regular updates throughout the process.In addition to Paul's expertise, Angie, the customer experience supervisor, was a true pleasure to interact with. She handled my service appointment with the utmost care, ensuring that everything went smoothly from start to finish. She also secured me a loaner vehicle with ease.The entire team at Porsche South Bay demonstrated a genuine commitment to customer satisfaction, and it's clear that they take pride in delivering top-notch service. My car was returned to me in immaculate condition, and I couldn't be more pleased with the results.I highly recommend Porsche South Bay for all of your vehicle maintenance needs. The combination of professionalism, expertise, and excellent customer service makes for an unbeatable experience. A special thank you to Paul and Angie for making my visit such a positive one--I will definitely be returning for future services!Services: Tires, Auto engine diagnostic

  John Ramos
5 months ago
Service was timely and well done. Carlos took good care of me ordering an Uber to get home and offering an Uber ride to pickup the car.

  Cyprian
5 months ago
Carlos was awesome and communicative. I was able to get my tire replacement that same day and the service was great.

  Brian Harris
7 months ago
My wife asked to wait for the service. She was there for 3 hours and 20 mins.! Not a happy experience this time. It is important to let a customer know how long the service will take. You have the service records so this should not be difficult for a routine service. Wasting several hours is not acceptable. You can and have done better for us in the past. Feedback from a loyal customer.Service: Oil change

  Jocelyn Bigay
5 months ago
Have been getting my vehicle serviced here for a couple of years. Jimmy is always very communicative and professional. Service is always prompt and my concerns are always addressed.Service: Oil changeService: Oil change

  Sarah E.
7 months ago
I continue to have really great experiences with this location. Paul has been my go-to and always makes stressful situations (such as accidents and flat tires) easy, efficient and as smooth as possible.I really appreciate Paul s attention to detail, problem solving, support and guidance. Thank you to the entire team that makes me feel good about choosing Porsche.

  Jeff Kim
8 months ago
Michael and team are top notch. Michael has always been patient and understanding and always ready to help.He gets back to me as fast as he can with any questions I had and we had a great plan of action of servicing my carThank you again for everything!Services: Electrical repair, Air & cabin filter replacement, Tires, Air conditioning

  Alex B
7 months ago
I had a great experience at Porsche South Bay. I have been taken care with all my requests, the stuff followed up on time by calls, messages, e-mails and text messages. I would suggest to anyone who wants to have his Porsche to be taken good care of.Service: ExhaustService: Exhaust

  Robert Eckert
a year ago
I purchased my car at this dealership specifically, because of their reputation for great service, both sales and car services. This was my first 10,000 mile service and they were amazing. Chris, was very friendly and professional. He went over the details of my service, I was in and out quickly, I didn t have to wait. My appointment was later in the day, originally I was told my car would be ready the following morning, but Chris was able to have my car worked on sooner and ready the same day. They had a loaner car for me to use if needed, or a ride home. I would highly recommend their service department, especially if you live in the area.Services: Auto engine diagnostic, Oil change

  John Lee
7 months ago
Servicing my car at Southbay was a breeze. Amazing staff. Service advisor Michael was outstanding. Recommend to anyone who are looking for a fantastic Porsche service and buying experience.

  Wei Wang
8 months ago
I recently had the pleasure of working with Paul Panya at Porsche South Bay Service, and I must say, my experience was nothing short of outstanding. Paul demonstrated an impressive level of expertise and professionalism throughout the entire process. He took the time to listen attentively to my concerns about my vehicle. What truly stood out was Paul's transparency and honesty. Throughout the entire service process, Paul kept me informed about the progress, and I never felt left in the dark. I would wholeheartedly recommend Paul to anyone in need of automotive service. Also would like to thanks Angie in the loaner department for the excellent service she provided.

  Nicholas Spurgeon
6 months ago
Paul was great he was still dealing with potential issues from the service at 8:15pm all was happily sorted out for now, but I do appreciate his care and support a great asset to your dealership.Thank youServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Brakes, Air conditioning, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Brakes, Air conditioning, Brake service & repair, Oil change

  George Tanaka
10 months ago
I had to have a new key fob reprogrammed for an old car (2009). Another dealership gave me a runaround but this team quickly helped me outService: Electrical repairService: Electrical repair

  Mark Fishman
5 months ago
The service team is what makes a car dealership shine and this service team is literally fantastic. Ok - second visit - actually better than the last time.Services: Tires, Auto engine diagnostic, Wheel alignment, Oil changeServices: Tires, Auto engine diagnostic, Wheel alignment, Oil change